Recent Reviews from Mercedes-Benz of Wesley Chapel

THE SERVICE GUY DARRELL ALWAYS DOES A FANTASTIC JOB TAKING CARE OF ME AND MAKING SURE THAT MY SERVICE NEEDS ARE HANDLED

Excellent sales team, make your experience smooth, happy with my GLB purchase

I went for in for service on my 2019 GLC300 and received a text from a salesman by the name of Vinnie offering me a loyalty upgrade on my car to a new one. I tried it out to see I sat down with RP a very pleasant gentleman he helped me get into a new lease a 2022 GLB250 with all the bells and whistles, I have to say I love it so far just wish the ride was a bit less noisy. I didnt quite get the terms I believe I should have gotten after paying my lease on time every month for 32 months but close to it. I was put under another 48 month lease which again as I showed my loyalty I showed have been able to go on a 36 month lease. However both Vinnie and RP were very pleasant salesman and I highly recommend checking them out if you are wanting to upgrade and or buy a Mercedes. RP thank you for your patience as I had you sit there for over 3 hours trying to make a deal that I felt somewhat comfortable with at the end and for your understanding.

Rodney was awesome! He made the process really smooth and easy. I had a good experience purchasing my car.

Susan from service department was very professional, helpful, polite, dominating with excellence .

This is the second time I buy a vehicle from Mercedes’ Benz Wesley Chapel and I have to say the personal just goes above and beyond every time. Thank you Omer for coming on your day off to help us with the purchase of our dream car. We love our new 2022 c 43 AMG. Thanks to everyone that help to make the purchase process so smooth. Thank you all!

Pull in for service was greeted with a welcoming smile and firm hand shake by Darrell Williams. Explained in details the process of my repairs and priced within a decent amount. Great job on repairs I will be returning. Thank you Mercedes-Benz of Wesley Chapel.

I went in for my scheduled service and Bryan made the process seamless. I opted to stay while the service was being performed. The facilities were outstanding.

Great dealership, good management. And great incentives

Sussan is one of the best service advisers around. For the management. You need better snacks for waiting guests. Take a look at what Wesley Chapel Lexus IS doing for their guests and learn

This dealership pulled a spot scam on me when I purchased my 2018 E63S AMG. I financed the vehicle 2 weeks ago and when I come in to finance a car for my wife I get told I needed to pay more on my E63S after the deal was sign and I was told the loan was approved. Following, when I ask to speak to the GM. We waited 15 minutes for the accountant ("pedro") came back around and pressures me into signing, but we have yet to pay (Lesson Learned). He followed by continuously lying about his mistakes and wanting me to pay for it so he can make his extra money. They are unprofessional and not experienced in my opinion. Lastly, none of my friend, collogues, or associates will purchase from this establishment ever again. Don't deal with the dealership and go to a more reputable place like Mercedes of Tampa or Lakeland. I sincerely hope that people read this and proceed with extreme caution.

Great experience with Service Advisor Darrell Williams - he was thorough, explained everything, was accommodating and professional. The reason for 4 stars instead of 5 has to do with my experience at drop off for my last service. I arrived just after 7am, and no service advisors had arrived yet. The attendant explained that someone would be with me shortly and had me have a seat in the lobby. Two service advisors came in shortly thereafter. The first advisor was advised by the attendant that a customer for Darrell was waiting for drop off. Instead of greeting me and explaining that someone would be with me as soon as possible (which is what I view as good customer service), she told the attendant that she would be speaking with the manager about a new drop off process because they were all busy with their own customers (even though I was the only customer there at the time). When the 2nd advisor arrived, the first advisor asked him when Darrell normally arrived, and when he asked if he had an appointment she said "supposedly." At no time did either of them acknowledge that I was there. I just felt it was rude and poor customer service to talk around me as if I inconvenienced them by being there (even though they ignored me). I think the most frustrating part was that when Darrell arrived, neither of them acknowledged or mentioned to him that he had a customer waiting. I had to walk over and announce myself to him. I've been a customer here for 5 years, and have never had this experience - hopefully it was an isolated incident. It was not the experience I'm used to having at this dealership or any other Mercedes dealership I've been to for service.

Great buying experience. yes I recommend

I made an appointment to have the engine light checked for a Thursday morning. They did not do diagnostics until Saturday. But they did make the repairs and I did pick the car up Saturday afternoon. All is well.

Excellent and friendly staff, No Better

Great customer support! This was our first time having our car serviced at this location. The service agent was very knowledgeable!

I live in South Carolina and am currently working in Florida. It took longer to get an appointment to fit my schedule than I anticipated, but I have used this dealership in the past and have always had a positive experience. This experience was no different - 5 stars for my service consultant Susan and everyone else I interacted with at the dealership. They are always first-class!

Best overall customer service , very helpful

The manager was very courteous helpful and friendly made me feel comfortable and we shared a couple of laughs would definitely go back for any and all services to my car and hope Mark will assist me…thank you Mark!

Thomas and the service department were fantastic in helping to repair our Sprinter motor home. So glad we brought it to this dealership. They identified a couple recalls, took care of those and resolved the main issue we were having, no sweat. We’ll certainly come back again for more maintenance/service.

Got my Mercedes here and service always performed here. Great people and service. Always get a loaner with ease and smooth.

Best place to go get your car because they take care of you like you are they family

Aweesome experience Darrell at the Wesley Chapel location was customer service focus and made me feel like I was apart of the Wesley Chapel Mercedes Family

They were able to get me in on short notice and found additional issue with the sensors for tire most would have missed.

I have to say Darrell was very kind and helped me out by explaining to me the work that was to be done. Tammy was wonderful she pulled up my car and it's the little things that make an impact. She made sure the A/C was on for me so that my car would be cool.

My first visit was a complete disaster. I waited 3 .5 hours to learn they didn't have the part needed and 5 days with a loaner which drove like a truck to get my convertible back. On The second visit with my other Mercedes a white haired male salesman told me to "...find another Mercedes dealer of which there are 7 in Tampa" when I told him I wouldn't wait hours again for a visit pertaining to a recall notice which required a 35 minute procedure. He had told me the wait would be indefinite but surely 2 hours minimum. I waked out to get my car and the young man who checks you in and was aware of my previous visit said, "wait I will get you someone who cares" at which point he introduced Mark Scotch who very kindly took good care of me. He provided a loaner sedan and later in the day the car was ready. I will go back because they are convenient but am on the fence as to the consistency of good service. I know they are short staffed like so many businesses but the salesman I met first needs to be removed and appointments for service need to be scheduled realistically in sync with their ability to perform. Customers don't want to spend the day even if they offer beverages.

Great buying experience. Service dept was easy and quick. Highly Recommended

I have lost all respect for this dealership. To switch out a AC pressure part they wanted to charge me more then double the acceptable charge after having my car over 2 days with an appointment. I also wanted information on purchasing a new vehicle and was never called. Absolutely embarrassing and I will never do business with them again.

Excellent service and attention by Matthew and his team!

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

Bianca with a great sales rep. She stayed with me the whole way throw the sale. She was quick. Sharp and very. Atentative. I would like to say my overall experience at Mercedes of Wesley Chapel was awesome. I would recommend anyone to go there. Bianca is the person you need to see. Hands down. way to go Bianca.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

The only car buying experience I’ve actually enjoyed. Great showroom. Great staff. No pressure and lots of help with lots of questions.

My dad got a service here for his Mercedes’ s class and Matthew was so helpful and made the process so easy and simple!! Definitely recommend!

Attempted a car purchase here 3 different times, and all 3 times was a wasted of time, energy, and effort. Most recent attempt was just yesterday, it was late in the day and banks closed. I was promised a call in the morning the following day by Sam- finance manager and Brent salesman and didn’t get anything. I actually called myself and spoke with Brent today around 3pm and again was told will get a call back today before end of day and as of 6:30pm, nothing. I’m looking to downgrade from my current car and purchase a cheaper vehicle than what I have and it seems that this isn’t worth their time/ interest.

I can’t express my gratitude for Suddy which was my Salesman at MBWC, Suddy hands down made my experience smooth, stress free, I was elated with his compassion and patients during the sales process, I highly recommend Suddy to anyone considering a Mercedes purchase!

Had a great experience here buying the wife her new Mercedes Benz! Brent in Sales and Pedro in Finance made the process smooth and easy! Definitely 5* all the way!

We are 1st time Mercedes Benz owners and the purchasing experience was a fairly good one. We were trading in a car, but did not have the title at the time so we had to come back at a later date. My husband called and made an appointment for 2:30. We arrive at 2:30 2 children in tow to complete our trade in process. We were told they were all too busy to help us. We were told to come back in an hour and so we did. We came back and were told the same thing. Long story short, you ONLY receive good customer service when they are getting something out of you. Additional transactions aren't important. Side note: Only when I complained someone miraculously became available. Sad that it caused our family some aggravation fo them to finally help us.

This is not a dealer I would return or recommend for service. I have serviced two of my own Mercedes and spent over $8k and in each time I have encountered issues and have to return twice or have to refused to take my car because the same issue persisit or a new issue arose. The last issue was with the service director himself, offering me 20% off instead of taking ownership of an issue that came about after they serviced my car. As a matter of principle, I wasn't even going to accept 99% off, so I left to go to Tiresplus who were night and day compared to this dealership. How do you service a car and don't do a test drive? Even the same director commented something along the lines of "you don't need to be a tech to hear the noise issue". I remember leaving him two of three voice messages and he never returned my calls. A short test drive would have revealed those issues. The other issue was with the tech displaying a really bad attitude after my service advisor and I pointed out an issue that the lowest level of technician would have discovered.

It was a pleasure working with the staff (Bianca), her hard work and willing to help me make a choice was amazing. The Dealership is beautiful and very well managed. I recommend them and will only use them again for another purchase or just the services they provide.

Recomiendo a Remigio Romero Sales Associate para su compra de su Mercedes Benz un excelente servicio y no te presiona, te busca opciones y te ayuda a tener una amplia idea de lo que te gustaría conducir.

Skylar K. helped me buy my car last month and took all of the stress out of it! She always answered the phone and texted me back quickly. The service team and finance team was awesome. I went to the Tampa dealership once for a service and my purse was stolen and the service department was lousy but the Wesley chapel location made everything perfect! My go to place from now on

Bianaca went ABOVE and beyond. Whenever I had a question or concern, she was helpful and an advocate for me. When I am ready to purchase a car… Wesley Chapel Mercedes will be my first stop!!

Nice service facility @ Mercedes-Benz of Wesley Chapel, Florida. Took less time that was estimated. Service advisor Susan Cardoso did a nice job for me. My original service advisor was running late and Susan stepped right in and assisted me. Job was very professionally done.

Vehicle maintenance was performed quickly. Unfortunately, the car was completed with the same precision.

They are really don’t do third job they hold my car after to replace the tire and I still have the warranty, that’s bad I have not had bad experience with Mercedes before but this branch I don’t advise anyone go there.

Excellent customer services.

Bought a used Genesis Coupe. The whole process was smooth and easy, for my first big car purchase. Kalib is the man with the plan. Nothing but amazing things to say about the whole place.

Skylar was very professional and communicated well throughout the the process. I will definitely contact her for my next purchase and will recommend my friends contact her for their car needs.

I went to the dealership later than I desired. The staff stayed as late as necessary to get me in my ideal car. Vinny was so kind and knowledgeable. I love my MB!!

Once again not happy with their customer service. Even after manager promised me with my last experience that he himself will take care, once again disappointed with their customer service.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

Luis Fontaneńez the car salesman who helped me in my visit there was very knowledgeable. Explained to me everything about the car i was buying. Most of all he didn’t pressure me to buy it. So, without hesitation & no bargaining. I bought the car. Helped me also get the car financed. Way to Go Luis & Thank you very much. Nicolas Nicolas.

I bought a 2022 GLA 250, and I am happy with my purchase. Everything was fine.

A great experience with the Team at MB of Wesley Chapel ! Ray was a gracious host! They were kind enough to wait for my arrival late in the day, after a long drive from Fort Myers, and assisted me with my purchase with a smile. The vehicle is beautiful, was cleaned to perfection and filled with fuel. This is my second car purchase with Wesley Chapel and both experiences were professional and seamless! Would highly recommend a visit to their dealership!

I really really love remigio he was there for me patiently and kindly for about a month until I was able to purchase my car. I appreciate him he is so authentic and never tried to upsell me. I will be recommending him to all of my friends. Please somebody give him a raise. Ps remigio I will see you in 4 years for my next car thanks.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

On Feb 8th we purchased a set of tires that a representative of the service department at Mercedes Benz of Wesley Chapel recommended to my wife. She has a ’17 GLE 43 AMG. They told her the original tires were SUV tires and not what’s recommended for the car. She went with their recommendation even though no questions were asked about her driving style, etc. The Continental ContiSportContact is what they put on. Last Saturday night I was driving the car in the rain. It was handling so bad we took back roads home from Lakeland. She dropped it off Monday at MBoWC expecting them to say the tires were defective or some other logical explanation. Nope, nothing logical, they blamed her driving style. She isn’t an aggressive driver by any stretch of the imagination. When we were car shopping, I tried to talk her into getting the 63 AMG version of her car. She wasn’t having it. She test drove one and said it was too powerful. I’d consider her a defensive driver. Additionally, our 6 yo daughter is with her a high percentage of her windshield time. But regardless of driving style, these tires were put on Feb 8th and had less than 5k miles. The place we took the car to for tires on Thursday felt the tires should’ve been labeled defective by the dealership. I’ve been in managerial/leadership most of my working life…I’m 49. I was baffled by their response. Especially when we got the service manager involved. But I will take some responsibility for not being involved in the initial process and for not looking at the tread. This has been a learning experience that luckily didn’t involve an accident, injury, etc. And choosing convenience over research and quality in the auto industry is a ticking time bomb. She’s been disappointed there on multiple occasions due to lack of, or timely communication from the service department. We're not looking for anything from Mercedes Benz of Wesley Chapel...from communication to monetary. The relationship while cordial, was past due of severance. Our goal, albeit feels more like a duty, is to encourage people to do their due diligence, and about our experiences with MBoWC. If you look at my review history, there's only 1 other review I've put any effort into. I've let "expensive" bad service slide plenty of times without a review. The 1st review cost 5 of us a lot of valuable time...and turned into "hangry" time. This time was so outlandish and could've involved an accident, etc.

Very clean and the staff was very professional and accommodating to me, they just did not have the color combos I would be looking for, I will check back with them!!!

Excellent service and very happy with the vehicle purchased there. Great experience, our sales associate Remigio did his best to ensure we are happy with our purchase. Thank you!

On Feb 8th we purchased a set of tires that a representative of the service department at Mercedes Benz of Wesley Chapel recommended to my wife. She has a ’17 GLE 43 AMG. They told her the original tires were SUV tires and not what’s recommended for the car. She went with their recommendation even though no questions were asked about her driving style, etc. The Continental ContiSportContact is what they put on. Last Saturday night I was driving the car in the rain. It was handling so bad we took back roads home from Lakeland. She dropped it off Monday at MBoWC expecting them to say the tires were defective or some other logical explanation. Nope, nothing logical, they blamed her driving style. She isn’t an aggressive driver by any stretch of the imagination. When we were car shopping, I tried to talk her into getting the 63 AMG version of her car. She wasn’t having it. She test drove one and said it was too powerful. I’d consider her a defensive driver. Additionally, our 6 yo daughter is with her a high percentage of her windshield time. But regardless of driving style, these tires were put on Feb 8th and had less than 5k miles. The place we took the car to for tires on Thursday felt the tires should’ve been labeled defective by the dealership. I’ve been in managerial/leadership most of my working life…I’m 49. I was baffled by their response. Especially when we got the service manager involved. But I will take some responsibility for not being involved in the initial process and for not looking at the tread. This has been a learning experience that luckily didn’t involve an accident, injury, etc. And choosing convenience over research and quality in the auto industry is a ticking time bomb. She’s been disappointed there on multiple occasions due to lack of, or timely communication from the service department. We're not looking for anything from Mercedes Benz of Wesley Chapel...from communication to monetary. The relationship while cordial, was past due of severance. Our goal, albeit feels more like a duty, is to encourage people to do their due diligence, and about our experiences with MBoWC. If you look at my review history, there's only 1 other review I've put any effort into. I've let "expensive" bad service slide plenty of times without a review. The 1st review cost 5 of us a lot of valuable time...and turned into "hangry" time. This time was so outlandish and could've involved an accident, etc.

Worst customer service I have even seen in my life. They are big time cheater, very rude and disrespectful. I regret for buying Mercedes from them.

Good service, Thomas service rep always a pleasure working with him.

Just bought my 3rd car from MB of Wesley Chapel. RP was fantastic to work with!!

Check your amount financed before signing your paperwork. Just notified by the financing company that the payoff before cost of financing (or amount financed) is $5000 higher than it was supposed to be. This is from dealership add ons that I did not need or want or request.

Service advisor and staff are tremendous,

I’ve always had a very amazing experience at Mercedes-Benz of Wesley Chapel! Marc consistently taken great care of me, especially this last time. Marc has taken on new responsibilities since I was last there, but still took the time to make sure I was taken care of and I received a great new rep in Daryl! The loaner that I was able to use while my car was fantastic! It was a dream car of mine and they were very flexible and accommodating when some schedule challenges came up as far as returning the car.

I have been taking my GLC to Wesley Chapel since I purchased it from them 6 years ago. I live 1 1/2 hours away, but the trip is worth it because I am always treated with respect, service is exceptional, and the facilities are comfortable and spotless. I never feel pressured or hurried.

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Staffs are very accommodating.

Matthew the Assistant Service Manager at Mercedes of Wesley Chapel was extremely helpful and professional . Also Quincy was very helpful as well . I would recommend Mercedes of Wesley Chapel in servicing your vehicle .

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Mark was very helpful and wonderful to work with! He always made himself available to answer any questions we had .

Honest feedback: -General Manager awesome -Staff coordination, wait time, and their process needs major improvement! I was there almost a full 8 hrs which was completely unnecessary.

The receptionist was the person , she was very friendly, courteous and get us the very best Buddy salesman. He did not force us instead he listened and show us what we wanted. Before we got to the dealership he send us materials. On arrival was greeted by receptionist and called Claude. Our decision to purchase the CLE 450 was ours. Claude allow us to sit in most of the cars to see which car we feel comfortable with. We finally choose the GS 300 series car, negotiate ready to buy and in the end got our dream SUV . The negotiations manager was very courteous, friendly and very professional. He was patient and let us make all decisions. In anytime of the whole transaction nothing was forceful . The GM was a humble, friendly and very courteous manger. Our experience was the best . We even made friends with two other customer and we all encouraged each other. Thanks Westley Chapel Mercedes. Shiv

Service was outstanding for a serious problem with a new car not purchased from this dealer. Outstanding support from Alem Vasquez who kept me informed at every step of the way.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Daryll is always very helpful when I take my car in for service

As always, Bryan Fernandez was extremely friendly, knowledgeable, and took care of all my concerns. Bryan has been my advisor on an all my MB cars for about 7 years now and is the primary reason I will not take them to any other shop! Definitely a 5 out of 5!

I knew exactly what I wanted when I came for my sales appointment and Rodney did not stray from just getting my purchase completed. He found my car immediately - in spite of competition from another prospective buyer - and made sure I was aware of the features. The actual purchasing (cash - not financed) did take a few hours but, of course, we are so attuned to instant transactions and aren't always as patient as we need to be. The followup has been excellent and I expected. I am very pleased with my purchase.

The service at this dealer has been superb from start to finish. I would like to highlight Pedro, the finance manager. He goes above and beyond to help me even after the deal is done. He remembered me from my first car I bought here years later with my second purchase of a GLE 53. He has attended to making sure my ceramic coating was overseen, window tinting, and then again a year later when I came for service made sure I was well cared for. Thank you for the great care!

My wife and I went to this dealership just to window shop. However, we found a 2018, E300 with only 3,500 miles and in perfect condition. R.P. the sales associated was extremely helpful in getting the deal done. We were given a fair trade-in deal for our 18 years old car. We are happy we went to the store.

I am very dissatisfied with the service of this dealer. I do not recommend this dealer. I came there to install new wheels and do alignment. I brought my new wheels. For the installation of wheels and alignment, I paid $ 1100 and the service did it for 7 hours. (Listen to than $1100 and 7 hour to change my wheels ). Alignment made the steering wheel not exactly turned to the left. I came the second time they told me to change the steering gear. Before that everything was fine. All I had to do was align the steering wheel and adjust the steering tips. Thanks Thomas for the unprofessional work. Sincerely, Vladyslav Didenko.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Took my car in for a squeaking noise in the Upper Front location and brought it home and it's still squeak when I got it home even though they replace all the joints so the same problem still exists

Amazing! Thomas Allen is the best Service Advisor.

Remigio Romero-Cordero, aka "RP" was awesome. He took his time with my wife and I in making sure that we find the car we wanted. We purchased a beautiful 2018 E300 with only 3,500 miles. I highly recommend paying RP a visit.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Remigio Romero-Cordero, aka "RP" was awesome. He took his time with my wife and I in making sure that we find the car we wanted. We purchased a beautiful 2018 E300 with only 3,500 miles. I highly recommend paying RP a visit.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Ana and Mauricio were terrific in helping me quickly and efficiently purchase and finance a new AMG GT 53. I do not like spending the whole day in the dealership so it was appreciated how quickly and easily they made my purchasing experience. Without question, I will give this dealership an opportunity to earn my business again in the future.

Great staff and best service

Its was a nice easy process and Skylar kennedy was absolutely wonderful. She made the experience very pleasant she was very helpful.

This place is a legitimate NIGHTMARE. The most incompetent, slow, rudest staff of ANY business I've ever visited, worse staff than the dirtiest, ugliest McDonald's in the world I'm not even exaggerating. You will wait at LEAST 30 minutes before even the first person talks to you, most times it's an hour. The QUICKEST they've ever been is 30 minutes waiting just to check your vehicle in. Then DAYS for your car to be fixed/seen. I've been here 5 times with the SAME issue that they can't seem to actually fix. These people are INCAPABLE of handling anything smoothly, there is ALWAYS going to be a problem. And by the way DO NOT BUY YOUR CAR HERE THEY DONT HONOR ANY WARRANTIES, I even PAID 6k extra for tires and other things and they WOULDNT EVEN HONOR THE WARRANTY I PAID FOR!!!!

It was a pleasure to work with Skylar Kennedy. She was pleasant, attentive and very thorough. Edens delivered everything in a timely manner and was equally attentive. Thank you.

Good experience. My new customer service rep (Matt) was wonderful in every way. Very smooth getting a loaner vehicle. The only issue of question was the “buy back program”. I was immediately contacted by text about the buy back program and then later that day I got a call from Luis asking if I was interested. I said “yes” and please give me a number. He said great and he would get back to me. I never heard anything and it has been 48 hours so I don’t expect to get any feedback. It was strange to have the upfront interest (when they new the type of Mercedes and year) and then no follow up.

Excellent Service from Ashley Tucker!!!! Ask for her if you buying a car from them !!!

Brought my car in for regular maintenance. Advisor, Alem was excellent. Very courteous and keeps me updated on the progress. It was a 5 star service overall.

Our Service Tech. Darrell, Was reliable and communicative thru the process of getting our Mercedes serviced. We loved how quickly they took care of us. Will definitively will go back for service.

After my Mercedes Sprinter broke down leaving me stranded on the roadside. I spoke with Susan who helped me find a tow company, who was excellent. After getting to the shop she greeted me there, after finding out the parts were going to take time to get, she helped me to find a car rental . Then Susan arranged a courtesy transport to the rental car company so I could get home to my family. When the vehicle was done Susan contacted me right away. Susan made sure to greet my wife and I when we arrived back at the dealership. Susan is a shining example of what an experience with Mercedes-Benz should be like . I will be back to see them for any future needs . Sincerely, Jesse Torrey

Howard and Anna are amazing!! Highly recommend!!! Spectacular service!!

Mercedes-Benz of Wesley Chapel Yes, Mercedes-Benz of Wesley chapel got it right! Mrs. Joyce Brown the receptionist was everything 👏🏽👏🏽👏🏽❤️❤️❤️! The salesman Omer Meral was absolutely the best! Omer treated me like I owned a mansion! Omer was kind, patient, respectful and most of all safe! I asked if he could wear a mask and he was very accommodating! I’m buying my car in a few months and no matter what Omer will be my salesman!!! Mrs. Joyce omg such a joy she was so pleasant and kind just as stunning almost 70 you don’t say! All in all Mrs. Joyce will keep this dealership open because she’s the first Face customers see when coming in and her overall Morale is so refreshing!!! Thank you so much Omer & Mrs. Joyce! Whoever Hired Mrs. Joyce at Mercedes’-Benz of Wesley Chapel what an amazing choice👏🏽👏🏽👏🏽👏🏽🎉🎉🎉🎉🎉 😊

Our service counselor, Brian, went out of his way to make sure we received the ‘luxury car’ service and customer care that we deserve and expected.

I had the pleasure of working with Kalib (with a K, 😂) today and I must say, I'm impressed. From start to finish he was attentive and personable. He answered all of my questions and addressed all of my concerns with a smile. Kalib and Sam (finance) were very upfront and explained everything twice. If you're looking for a warm and welcoming MB dealership, give them a try. Seriously, none of the chaos you see at other dealerships, this place is run like a well oiled machine... Thanks so much Kalib, you now have a loyal customer.

Good people, sales person is ok

Brakes light was on while driving to Tampa

Great customer service. I have recommended family & friends to purchase from Subash Kumar at Mercedes of Wesley Chapel

Still falls way short of service offered by Helms Brothers New York. Car was dirty when returned. And looking at what they purportedly did, seemed that nothing was touched - made us doubt whether any service was done at all. One positive this time around - they provided a loaner. Previously, we weren?t. This dealership is a sad reflection of Mercedes Benz - The Best or Nothing. It might think twice when it visits this dealership?.

Took my Mercedes in for ac not working. There was a bad sensor as well. They told me it was fixed. When I picked my vehicle up, they had not closed the hood all the way. As I drove down the highway, the hood came up and sensor going off. I got to the side of the road without getting into an accident. I went back and they were like "Oops". They hadn't fixed the sensor, so I left the car in there again. Picked my car up once that was fixed, and my panel for my clock was broken. They clips had been broken off. Now of course I received a call from them wanting to buy my used vehicle. How shady! I am so furious!! I received a response from the owner. They stated to reach out to the GM as they wanted to gain my business back. I left a message for the GM on 4/30/22 and I have yet to her back from the GM.

Happy to have found such excellent, knowledgeable Company that really listens and gets the job done. Our Mercedes Motorhome, was up for a oil service and being 12 yrs old we had the them check it up before our return North. Our Sales/Service , Thomas is so very knowledgeable and explained the issues that was going on. He’s very patient and understanding. Fixed all issues in reasonable time schedule and we couldn’t Thank him enough! I have recommend Wesley Chapel Merceds services and will keep it up. Best services ever!!!

Services and sales have the best customer service I have ran into…

My sales Rep Ray Cannon is an asset to Mercedes. He truly cares about his customers. The management staff are a bunch of liars. On multiple occasions they had me come in, told me one thing, then changed their minds. I had everything in writing and they still did not honor their word. To anyone trying to buy a car please go to Tampa Mercedes instead. From the sales rep, service department and management team, great service all around!

Daryl was very kind and considerate and made our service visit seamless.

We bought a car for my girlfriend from a guy named Omer. he is really great guy definitely contact Omer . helped us a lot. Thanks for everything Omer

Easy to make an appointment for Service A on C class. I was told could not have a loaner since the appointment would only take an hour and 45 minutes. When the car was brought it, a loaner was offered but given that plans had already been changed to accommodate appointment, I just decided to wait after confirming it would only take an hour 45.. 3 hours and 15 minutes later, the car was ready. People were nice but the service taking double the time without notice is a bit unprofessional. But all in all, nice place and friendly people so I would definitely go back.

Sold my car here. Quick sale, walked out with cash in hand. Fair price

Excellent care and service! First class all the way! Never been treated better by a car dealership! The price listed is the price you pay! No hidden fees! Highly recommend! Ask for Ashley Tucker🥰

Great service! My service appointment was completed in a reasonable amount of time and I was provided frequent communication throughout the visit. I appreciate the service recommendations without any pushiness to have them completed.

I had gotten into an accident right by this dealership and had dropped off my car for repairs. I was astonished at the lack of customer service, both when I arrived and when speaking with my service manager. Multiple times I had reached out inquiring about the status of my vehicle and if repairs were being made along with a schedule. Multiple times my service technician failed to reach out to me. On receiving my car the service technician who pulled it up managed to ding my door. If you have the option other options for service or purchasing a vehicle, go elsewhere.

Sales Rep Ashley Tucker was very professional, responsive, and a delight to work with. The dealership is beautiful, had a great selection of cars, and the people were friendly. Highly recommend.

Great experience with this dealership.

I just wanted to say that everyone at Mercedes-Benz of Wesley chapel was very professional. Ashley and Brent were the two sales people that I dealt with and they were excellent. I do want to give an extra shout-out to Brent though. I don't with Brent for the majority of my sales purchase and I must say that he was the absolute most attentive salesperson that I dealt with including many other dealers and sales people that I talk to. He was very understanding and respectful of my time. The other thing I loved about myself people actually and Brent, is they were not pushy throughout the process at all. I will definitely check their inventory and give them a chance to make a deal the next time I look to purchase another vehicle.

Darrell Williams was very informative, professional and answer all my concerns.

Always professional, courteous and dependable!

There is a very sweet salesmen named Louis who could not be any nicer a real genuine peoples people. He just goes above an beyond to make sure his customer is satisfied with there deal. Just adore him,an Pedro the finance manerger is another great example to go to Mercedes of Westly Chapel.

Took vehicle in for 24 month scheduled maintenance. I am very appreciative of the excellent service extended by service advisor Thomas Allen. Professional, efficient, knowledgeable. From the booking, to the cleanliness of car upon pick up: 5 Star!

The service advisorAlam, was excellent. There was a bit of a wit when I arrived and also to get a loaner. He did an excellant job of following up with calls on the vehicle status. The dealeship is orderly and well run.

Thomas Allen is the best. We are always treated with respect. Everyone is professional at Wesley Chapel Mercedes-Benz. We feel the prices are competitive.

The team at Mercedes Benz of Wesley Chapel service department are always on point. They explain all work in a clear and concise manner. The team are always professional and kind.

Always like your not trying to sell me repairs that my car doesn't need, your new sign in technology seems to take much longer when we try to check in. Love working with Thomas Allen!!

I recently had several service appointments for my son's Mercedes E-350 which we recently acquired. Throughout these visits I was highly impressed by the excellent customer service and customer satisfaction by which Mr. Alem Vasquez provided us. His can do attitude to continually update me, repair and ensure vehicle was professionally repaired in a timely manner is a tribute to the Mercedes Benz Company. Mr Vasquez was polite, informative and excelled in customer service skills. Mr. Vasquez should be commended for his actions which reflect high marks for Mercedes and her company.

I paid off my vehicle early and was informed by Chase Auto Finance that I may be due a refund for GAP insurance that I purchased with vehicle. I have not been able to get any response from your finance team.

owners , please be aware what is going in this place. My car stop and light see delar came up. After 10 day and $2500.00 we got the car back. However there is mo sound in the radio and Nav bar does not respond. So we went back, may be a fuse or a line did not get connected. After we had to leave the car there overnight, They are asking $7000.00 to fix something was not broken at the first place. BTW they did offer to buy our car when it was there at firt time. for $6999.00 :( I guess i could of save myself $2500.00 , if i just gave the car?

Busy service center wait time was as expected with an appointment. Matt at the service advisor was very thorough and informed and took time to verify issues (DEF system) with the mechanic to find resolution.

Above and beyond. Thank you 💖

Service advisor Darrell is really easy to talk to and personable! I told him what was wrong and what I needed done! He handle my issues and gave me piece of mind! My GLK is running great again!!!! Thank you Darrell!

Good service rep, they cleaned my car nicely after a long road trip.

I told my finance manager that I was declining a lot of the warranties she was offering and to my surprise when I went back over my paper work with my financial advisor, I found that this not to be true and that I do have the warranties I did not want, which is a mistake on my behalf for not looking. I have been trying to get ahold of someone in Finance for the last month and a half to cancel these warranties out, that I did not want. I am always told someone will call me right back. After hearing that for about 30 times (no exaggeration) , and getting no call back, I have decided to write a review to let future clients know what they are getting themselves into with this dealership. I understand the car business is super busy ( I work in it myself), but there customer service is the worst that I have come by. You would think buying a luxury vehicle, you would also get luxury customer service or at least average service. I would personally never go back and would recommend everyone to go to Mercedes of Tampa. Please do not trust this institution.

Ease to make appointment, excellent customer service and work done timely.

Very friendly staff as I search for another car.

I told my finance manager that I was declining a lot of the warranties she was offering and to my surprise when I went back over my paper work with my financial advisor, I found that this not to be true and that I do have the warranties I did not want, which is a mistake on my behalf for not looking. I have been trying to get ahold of someone in Finance for the last month and a half to cancel these warranties out, that I did not want. I am always told someone will call me right back. After hearing that for about 30 times (no exaggeration) , and getting no call back, I have decided to write a review to let future clients know what they are getting themselves into with this dealership. I understand the car business is super busy ( I work in it myself), but there customer service is the worst that I have come by. You would think buying a luxury vehicle, you would also luxury customer service or at least average service. I would personally never go back and would recommend everyone to go to Mercedes of Tampa. Please do not trust this institution.

I’ve done business with this location as far as services and car buying on several occasions, there are a few people that stand out me just due to how consistently kind they have been. Darrel in the service Dept, Claude in sales and Edence in management. I’ve been to other Mercedes locations and they often make a person feel as if they don’t have the time, or the patience. I’ve never felt this way while Dealing with these 3 people. Outside of the interpersonal skills that have been displayed I’ve always gotten a vehicle that I’m in love with. Thank you all for the consistency

Bianca did an outstanding job listening to me, understanding what I wanted n needed in a MB as I had 7 and the no 7 A Class was a lemon, she was amazing landing me on an MB that met my financial as well as comfortable safe driving needs....she picked the 1 CLA and that was it! She was very professional and sincere and made a huge effort to get it right w me the 1st time....outstanding sales person and MB of WC should be dam proud she is on their team and a true asset to the dealer as well as the MB brand....

I did not have an appointment when I came in to looks at car. I told sales person George that I was looking for a 2022 C300 convertible. He pleasantly told me they had none and did not expect any in shipment. He then introduced me to a beautiful C43 which quite honestly exceeded my expectation. After a test drive and some easy/friendly negotiations I purchased the car. George was great, very helpful and I would recommend him to all my circle of friends. GREAT JOB Mercedes-Wesley Chapel!

Everything went on time and as planned.

Easy, no-pressure process and friendly staff.

Purchased our vehicle here, we have had nothing but an excellent experience. Everyone is courteous and helpful. Will always come to Wesley Chapel Mercedes

Brought RV in for regular service, very professional and personable staff, comfortable waiting area, price in line with others. My only complaint if even that, is they are apparently still operating under Covid protocols as they still only provide water and soda for waiting customers. Considering my recent visit to a Hyundai dealer for routine service on my Ioniq where that dealer has rolled out their popcorn machine again and some other munchies available as well the usual water and soda. Was kind of hoping a Mercedes dealer would treat their waiting customers at least as well as a Hyundai dealer.

We had a very good conversation with the sales person and closed on the deal. However, after buying the car, i had other requests the very next day that i emailed on twice that never received a response. It made me feel like since my business has been earned, I no longer mattered. It will be great if a manager will contact me to discuss.

Great Place! My selling car process was so smooth & promptly I would sell to them again!

We Just leased a new car here on 3/26/22 and had an amazing experience! Ask for Rodney. He was incredible to work with. He was friendly, knowledgeable, and efficient.

Darrell provided excellent customer service. I brought up a last minute problem and he made sure the concern was probably addressed. All of the employees at Wesley Chapel Mercedes are polite, friendly and attentive. I highly recommend going there.

We arrived on time, the check in person told us to wait in the waiting room for our service rep. After an hour of waiting, we had to ask questions about our service. The check in person did not inform the service rep we were waiting. That made the whole appointment time invalid. The tag was marked as priority and waiting. When the service was finished, the rep called the home number instead of looking in the waiting area. VERY VERY unorganized

Always professional! Detect issues, provide me the information and allow me to make the decision on what needs to be fixed… My car is 12 years old and in top shape! Thanks Mercedes Benz of Wesley Chapel… You guys are the best!

I wanted to write this because I feel like the customer service at MBWC has gone way down hill in the past 6 months. I don't know what's going on over there, but it's very concerning and I don't think I'll be returning. For starters, the last time I was in (around Thanksgiving) I was told that I needed front brakes. They were adament that I needed front brakes to the point where the advisor said that I needed to get it scheduled as soon as possible. There was no grinding of my brakes to indicate it was an issue. In fact, as soon as I got home, I checked my brakes and while my REAR brakes would definitely need to be replaced soon-ish (just had them replaced last week - the last week in March 2022), but my front brakes were okay and had plenty of wear still left on them. I was about due for my B1 service, so I called to set that up along with my rear brakes because I did hear them start grinding. The advisor said that she the front brakes were going to cost in the $900 range and that my B service was going to be around $600 and that did NOT include shop or material costs. I am aware that this is a luxury car. I am aware that there are costs involved that are higher than say a Toyota or a Honda. That is not the issue. The issue is the fact that the service advisor was very condescending and said in a very "mom police" kind of voice saying something to the effect of "this is a luxury automobile and when you drive a luxury automobile, you need to expect around $1500 if not more every time you come in." She then asked me if it was going to be a problem and that I could finance it if I needed to. I have been driving some form of German automobile since I was 16. My first car was a BMW. I have driven BMWs, Mercedes, and even Porsche. I know the cost of service. I know what all is entailed and am perfectly capable of paying for my car's service needs. I wouldn't be driving a luxury car if that was the case. I hung up the phone feeling very much felt dismissed, condescended to, and upset that I was being talked down to. So, I did what any person that didn't like the way they were talked to by a business does. I started calling around. I checked with others at my work place to find out where they went, and then I decided to also call Mercedes Benz of Tampa. From here on out I will be taking ALL of my business to MB Tampa from now on. Not only were they super friendly, but they also told me that no, I did not need front brakes only rear (which the service adviser in WC said that I needed FRONT brakes!), not only that but the service was a lot cheaper, no extra "shop" costs AND even with new tires, that I honestly didn't need, the estimate that MB Tampa gave me came in UNDER what MB WC was going to charge me! Another thing that MB Tampa did that Wesley Chapel has NEVER done for me is actually show me pictures of what was done and what they said needed to be done. It was more than just the inspection sheet.

So let me first start by saying I’ve done business with this location more than once, my first experience wasn’t horrible but it also wasn’t the best. I decided to give it another try and I can totally say that I was pleased, I am very specific and currently 9 months pregnant (can you imagine). My salesman Claude was very patient, very attentive, and and extremely gently through the whole process. Car buying is stressful as is, but with his help I ended up with exactly what fit me and my situation best. Thank you again Claude.

Best professional and thorough service you will find… Highly recommend taking your Mercedes-Benz to Wesley Chapel!

Very professional and very service oriented. Very helpful

Previously I had my car serviced at a different location, but since moving to WC it made sense to switch to this location. This was my first service completed at WC and my Service Advisor, Darrell, always makes my experience a great one. I was Darrell?s client at a different location so now that he?s in WC, makes it even better. The overall staff has been great as well - Sales, Service and Concierge.

Poor service, relative to the NYC @HelmsBros MB dealership. (1) Each time our car was serviced, it was always fully cleaned upon completion of service. (2) Each time our car was serviced, we either had a service car to chauffeur us from and to the service center or we were given a loaner. (3) Not as important but still good customer service, the dealership always had complimentary snacks (doughnuts, etc.) bottled water, coffee.

This was our first Mercedes and RP and the team at Wesley Chapel made it easy and seamless.

I relocated to Tampa Bay Area 6 yrs. Ago I am a senior and Wesley Chapel Mercedes adopted me like family. When I had an issue with my Mercedes and didn’t yet feel comfortable enough to travel to the dealership, this dealership sent a driver to my home who picked up my auto, left me a loaner and then returned my repaired auto. While things have changed somewhat over the Years ,in their customer load , I continue to give this dealership an A rating for service , convenience, Workmanship and congeniality. If you are new ask for Susan as your advisor I am sure they are all great, but you’ll not Only be happy with her role as advisor, but her humble voice yet authoritative approach to getting you issues resolved timely

Need to be able to negotiate the price of the auto

Outstanding knowledgeable sales staff that was very responsive to questions

Great personal service. Three hours and I was in and out the door with my Lexus. Showed me how all of the many, many buttons on the dash worked and switched out my plates from my trade-in.

Mercedes Benz of Wesley Chapel service is absolutely wonderful. Darryl is a great service advisor. He was very personable and attentive. I highly recommend this service department

I took my GLA in for its 10,000 service. The personnel were exceptional! They were very attentive and made sure I had all my answers before I left the dealership.

We experienced excellent service as usual. Darrell Williams got us in and out without a long wait time. We truly appreciate his service. We highly recommend this dealership especially the service dept!!

Went to have it serviced. They did a great job. They informed me about of the progress as it progressed

I couldn’t recommend the Wesley Chapel location enough. Everyone there was extremely helpful to help me get into goal car. I’ve never experienced a dealership that actually cared like they did. I highly recommend Michael Alvarado he was so easy to work with and really helped me hunt down my car. If your debating between dealerships like I was this is definitely the one for you!

Bryan Fernandez in the service department was responsive and super helpful. I enjoyed working with him.

Very quick and helpfulhelpfull

Had great experience in purchasing a new vehicle from the dealer at Wesley Chapel.

Great service with professional staff that really help. Facilities were very nice and how to use items on car great…Great selection of items you could purchase was available…

Had my car checked over because the CPO Extended warranty was due to expire and I had a windshield washer issue. They found that my timing seals were leaking and repair was warranty. They ordered a part from Germany and four days later, scheduled me in for service. They gave me a loaner as we expected the work to take several days. It was done in one and all is good!

Went twice to look at cars before buying. Ashley was amazing. Patient with all of my questions and never made me feel like I was a burden.

Sales person Mr.RP is did good job But the finance department is very slow I waited here2.5 hours Very bad reputation Terrible

Took my car in to be checked out as the CPO Extended Warranty was about to expire and I had a windshield washer issue. They diagnosed the washer problem and ordered a part from Germany. They also found that my timing seals were leaking and that was warrantable. Part came in 4 days later and they scheduled service including a loaner as we expected it to take several days to complete. They were done in one! Great service. Thanks, Alex.

Thomas was my service rep and he was outstanding. Helpful and so nice. I truly appreciated his professionalism and kind spirit.

Dennis was able to get me in without an appointment and made sure I was out within the time stayed.

I love my car and the service was excellent.

Luis was a wonderful salesman an gentleman an Pedro the financial manager was truly good he made sure we got the deal an made it happen.

Getting my first $600 oil change lol But you get a cup of coffee And friendly service with that The place is packed with nice cars and stuff Great place to spend Your money and Saturday Morning 😳😳😳

Luis was great to do business with. No pressure to trade when we made it clear that selling ours is all we wanted to do because we already own 3 other vehicles between the 2 of us.

I bought my very first car with Ray here at Mercedes-Benz of Wesley Chapel and it was an absolutely flawless experience! I love my car, I live the price and I live the dealership! They have sold my family 4 cars and there are many more to come!

Marc Scotch my service advisor was exceptional providing advice with transparency and integrity. Mercedes Benz of Wesley Chapels staff members are friendly and professional creating a welcoming environment.

They had a loaner ready for me and keep me up to date with the progress.

Thomas Allen was great.Great se4vice center.

From my first phone call to Omer to driving off the lot there are really no words to describe the professionalism and customer service that was provided for me.. Jerry Kerr the GM took time to come out and make sure my experience was great. The facility was so beautiful and everyone very friendly - My E400 was clean and Omer was so knowledgeable with the vehicle..

Darrell took care of me. Had a loaner ready and keep me up to date with the progress on my vehicle.

I have a diesel car and I'm always leery of taking it to the small shop to get worked on. Every time my car requires an oil change I take it to the dealer. Service was timely and my car showed up clean as a whistle. Not only was the weight comfortable but my service representative managed to save me some money on the oil change too.

as usual MB of Wesley Chapel's service level is less than desirable --> under staffed, lack of responsiveness, customer support secondary post sale, etc

I had the pleasure of working with Brenton Gordon Pedro and Edaunce on a vehicle purchase for my wife all three gentlemen exemplified professionalism patience courtesy and attention to detail when assisting myself and when I return later with my wife and child. Brenton went above and beyond to explain vehicle benefits and sat with us well past the point of closing to ensure that our paperwork and processing was handled smoothly and efficiently Having previously purchased vehicles with a much closer dealership location to my home I was hesitant at first to come to Wesley Chapel Mercedes. This experience has only Solidified my confidence In making the initial drive over. Thanks again for all your help Brenton

Don't buy new vehicle here, outrageous upcharge and non-refundable $3,000.00 deposit required to order. Mercedes of Tampa Bay much better, and NO Upcharges and NO deposit required to order, and better price!! This is bad business practice here.

So clean and kindness but too arrogant about the lack of supply of vehicles.

WE ORDERED OUR CLA 23O AND ALTHOUGH A FEW FEATURES WE REALLY WANTED WE ARE COMPLETELY SATISFIED THUS FAR WITH IT. I TAKE FULL BLAME FOR NOT COMPLETELY ESURING WHAT WAS GIVEN ME ON THIS CUSTOM ORDER WAS COVERED. GETTING MANY EXTRAS ASX WE DID THIS AGAIN WAS MY FAULT. MY SALES PERSON ASHLEY TUCKER WAS JUST OUTSTANDING AND EVEN THOUGH IT TOOK A LONG TIME FOR OUR CAS TO ARRIVE SHE WAS ALWAYS RESPONSIVE IMMEDIATELY TO OUR CONCERNS. SHE AGAIN IS AN OUTSTANDING SALESPERSONS AND THERE IS NOTHING BAD I CAN SAY ABOUT HER AND WOULD RECOMMEND HER SERVICES TO ANYONE. THE ENTIRE FACILTY FROM THE BUILDING TO THE STAFF MAKES YOU WELCOMED AND WANT TO COME BACK AND SEND OTHERS. I WOULD HIGHY STATE IF YOU WANT A BENZ GO TO WESLEY CHAPEL MERCEDES BENZ OF WESLEY CHAPEL FLORIDA.

So clean and kindness!!!!!

Bianca was great to work with. She and the whole team went the extra mile to ensure we were happy with our used vehicle purchase. Thanks - we love our Armada!

Exceptional quality service. Very professional from start to end.

Run the other way. They will sell you a car no problem, but run the other way when you have an issue. Worst customer service I ever experienced. If you need something you have to show up at dealer in order to get help. response to owner: GM doesn’t answer the phone either ! Still waiting on my returned phone call. Going on about a month.

I highly recommend my Salesman, Claude Gourzong. He is top notch!! Wesley Chapel Mercedes-Benz is fortunate to have him on their team and I was fortunate to have him as my salesman.

THE COST FOR JUST USING A TOOL TOO REMOVE 4 LUGNUTS IS ABSOLUTLEY RIDICOULUS, A TIRE ROTATION WICH REQUIRES REMOVING ALL LUGNUTS AND IS 1/4 OF THE COST THEY CHARGED ME. TAKING ADVANTAGE OF A SITUATION IS BAD BUISNESS!

Helped me with exactly what I needed. Car was fixed soon as parts came in and service rep communicated throught every step of the process.

It took two days for them to get back to me about the assessment of my car. I didn’t get responses from my texts and the agent didn’t return my calls or leave voicemail. When I went to pick it up, it took more than 30 minutes to bring my car around.

From my purchase to the maintenance up keep the dealership and staff our cordial and. Courteous. Outstanding Service. Highly recommend.

Prompt and accurate service. Service writer are very knowledgeable. We all our service done at the dealer.

Excellent experience, comfortable area to wait, kept informed by associate. Plan to use dealership again when my car comes due for maintenance . Excellent customer service

Excellent, timely, thorough

Smooth process! Very happy with our purchase and our salesman Vinnie was honest and very helpful.

Mauricio was fantastic, patient, and knowledgeable. I recommend him! Ana was also very knowledgeable and great to deal with in finance. Love my dealership 🥰

Horrible service with no communication. Do not go to Darrell as an advisor. He is rude and very unprofessional. He had my car for over a week with no communication. His response was, "At least I put you in a car." After that comment, I never wanted to speak to him again and started dealing with the Service Manager Michelle, who was sweet and wanting to help. Communication was better, but the actual work done was still bad. When I finally got my car back, there were scratches on my leather and trim (I always take photos before service), parts wedged in my seat that they forgot. They rushed someone to my house to pick it up for warranty purposes. Loaner vehicle had dog hair and used mask in it, so I had them pick it up and bring me a new one. Afrer brining my car back, they fixed the leather they scratched but not the trim. They had to do tint on the back window because their servicemen scratched it. The tint job looks absolutely horrible and embarrassing on a 150k car. I wish I could post the pictures but Michelle should have checked it before releasing the car. They haven't responded about the tint but I don't want them touching my car ever again. They also had to fix a part under my driver chair that they claimed was cracked. My assumption is that the servicemen broke it because they would never just replace a part that is not covered under warranty that I broke and I also had photos of my chair before service. I should have known better when Darrell told me on day 1, that he came from Tampa and the service there is much better than Wesley. Tampa is much further from me but that will be my new service dealer and I will be purchasing my next Mercedes through them. I only give 2 stars because Michelle was a sweetheart and seemed like she had her hands full but it's the managers responsibility to ensure their employees are properly trained and professional.

I have been asked for an honest review so this is it. The Appearance Protection package that I bought for $619 was optional and not a requirement to buy the vehicle. This is contradictory to what my husband and I were told at the store by the Financing Manager. We were told that we did not have the option to remove this expense, when I asked more than twice if I could remove it. I am disappointed to realize that I was deceived although it is very probable that I would have bought the package anyways. I did get a good APR and the sales representative (Mr. Dashiell) was very attentive but customers should have the right to have their own financial options and to have an honest service.

Check engine light is on made appointment brought sprinter in it sat for over a day had to come pick it up they had no time to check it

When I picked up my car I found that they did not honor the 25% off coupon they sent me the day before. Not only that but they broke my right side glasss dome covering the cornering light and failed to tell me. Multiple phone messages were never returned . When I asked about the "service coupon" the lady said the repair work I had done in the SERVICE department by by the SERVICE REP was not "SERVICE". Really? Even the invoice said "SERVICE"' . I will purchase my new car elsewhere.

Was late for my appointment but they worked me in and completed needed servicing in good time. I really appreciate their professionalism and helpful attitude.

Brought my GLS450 for scheduled maintenance and the experience was easy and pleasant. Thanks for being there!

Took my Mercedes GLE in for routine scheduled 30,000 mile service. Appointment scheduling was easy. My car was done in about two hours; much earlier than I expected. Service advisor, Thomas, explained everything they checked and what condition everything was in, and even forecast an estimate of when additional maintenance work would be required.

They did a good job with the purchase of my Jeep. they made the process easy

Great service attendant Darrell who is exceptional and knows how to communicate with customers

Excellent service right from the time I scheduled for my vehicle to be serviced. Welcoming courtesy upon my arrival, efficient, and quick professional communication. I feel good about the care that my vehicle receives, so I will continue to return. Thank you. Respectfully, Ms. Nicole Martinez

Mr. Allen, Assistant Service Manager, was very professional and explained everything to me. I was happy with service and will use this dealership again in the further.

I just to say that Brent Gordon was and outstanding sale person and so was his other teams Members. great service and i know i will come back again and tell all my friends who looking for a new car to go them thanks so much for the excellence service!!!!!!!! Johnney Lackey Orlando Fl

My 5 star review is for our salesman Claude Gourzong. He was professional and not at all pushy. I bought a Certified Preowned and he assisted us through the entire process long after the sales transaction was complete. He went above and beyond! If you're thinking of buying a new or Preowned I highly recommend Claude, his Customer Service was outstanding and rare to come by!!

I took my car for a quote to fix a little vibration, nothing else wrong with the car. the car came back home with radio not working and a piece of undercarriage hanging because MB Wesley Chapel technician forgot to put back a couple of screws; I paid $200+ for the quote and ended up to a a car with no radio and missing screws, all of that, after 2 days as their "S550 expert" was not there or too busy. Unacceptable.

The whole process was very easy. This was my my first visit to service my New car. Everything from scheduling to getting it done was as easy as can be. Susan was very pleasant and great, she kept me updated through out the whole time I was there.

Dropped my vehicle off for service at 8:30am had to call for a status update because it was going on 5pm and hadn't heard anything. Then get a random sales call for a possible trade in. Schedule a meeting with the sales rep the following day he never showed up I called him to see what was going on I sat at his desk for 20 minutes. He pushed me over to another salesman that wasn't helpful at all which is probably because he wouldn't make the commission since I was technically there to speak with his colleague. Received an email a week later advising new tires are needed called the service person I worked with previously. We spoke at 8:30am and he advised he would call me back with the information yet again no return call. I called the service desk and she put me through to someone else who basically said we need your tire information to provide a quote he didn't attempt to even ask for my name or phone to look at the service notes I had to ask him to do so. I'm very disappointed in the customer service I received.

As with many things in Life there are many things we agree and some times disagree on. I've been at the Wesley Chapel Mercedes Benz Dealership a few times and I received nothing but great service. Susan who is now my service representative gives advice and also listen to my concerns and request. I can't ask for more. Thanks for great service.

Thomas Allen has been my service advisor for years! He?s great to work with and I totally trust him!

I had an awesome experience at Mercedes-Benz of Wesley Chapel. Eden and Mauricio assisted me tremendously throughout the process. They were patient and made sure I didn’t leave unless I was happy with everything. Thank you so much again! Highly recommend!

Excellent and thorough customer service. The service advisor assigned to me was so very, very thorough in going over what had been done and what was needed for my vehicle. She took her time and discussed everything with me. The service didn't take as long as initially thought and I was very pleased. Looking forward to a long lasting relationship with this service dealer.

Impeccable professionalism and service!!

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

Great service and wonderfu atomsphere, I would recommend to anyone... We drove pretty far to come here and would do so again!!!

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

I took my car in for service and could not have been happier with the experience. The advisor was knowledgeable and upfront with the entire process. My loaner was ready and waiting. Seamless process.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

They take very Good care of their customers.

Great!! Mauricio was fantastic. Very good and patient in going over the car. Did not high pressure us, but informed us very well. Even Pedro in Finance was very good ? gracious, patient, very competent, and pleasant with no feeling of pressure to buy additional services. I would easily recommend this dealer, and especially these two gentlemen to any friend or family looking to purchase a MB.

Thomas Allen is my service advisor and he has done a great job for me so far. This was my 6th service between two vehicles over the years. The service department operates on a professional level.

When in for a tire change and a question on a warranty issue. The folks at Auto Nation took good care of me and got everything complete in a timely manor.

The service agent was very helpful and kept a open line of communication. They didn’t try to add services that I didn’t need and that is a plus. Negatives: didn’t find someone to get me my car when I came to pick it up. The parts department couldn’t help me find a part without me having to go through my service manager to figure the part out. They didn’t have a good back up plan for when employees were on their lunch break.

Claude Gourzong was really helpful in this shopping. He had a grate costumer service.

Waited 25 min. just to be spoken too for a scheduled service appt.

Dropped my daughter's car (2011, C300) off on 30 Jan 22 (Sunday) for an early morning appt on Monday. Service guy called about 9am (31 Jan 22) and went over what repairs i needed. The repairs were 100K miles service, front pass door window motor repl, repl front pass door lock sensor, repl serpentine and tensioner belts, repl a few light bulbs, and finally, 2 brand new tires for a total of $6K+. Reached out twice to my service person on the status of the car. Finally, the car was finished at 6:37pm on 4 Feb 22. Picked up the car at 12:45pm on 5 Feb 22 and the car has not been washed or really prepped for pick-up. Finally, at 1:45 I left with the car, which was idling a bit rough and the same notification I took it in for was still showing on the dash. UGH! Whenever you own a MB there is a level of service that is expected. I must say they did not meet the mark on this one. Also, after leaving a detailed message on the service manager’s phone, he never called me back. I finally got a call back from my service guy 8 Feb 22. I am generally pleased with Mercedes-Benz of Wesley Chapel’s service, but this time they just didn’t add up.

I don't like the way that they force you to buy "care" packages on used cars because it's the only way they "can make money on them"! I was told that they would repair things on a car that I was buying, but when I wouldn't buy it unless they removed the "care" packages, they refused to repair an issue because the multi-million dollar dealership was losing money to replace window tint. They screwed up my finance paperwork and I had to make a second trip to the dealership to resign all of the paperwork after 5 days of "owning" it and they ordered me a new license plate instead of renewing my old one. They are incompetent all around. The only helpful person works behind the scene and you will never have the fortunate pleasure of meeting her like I did.

They did everything promised! Happy customer here.

Surprised to hear that there was over $400 in labor to change out a water hose, and another $56 for shop supplies. Mercedes? has seen the last of me

Mercedes of Westly Chappel took care of my service needs in a timely fashion I would recommend them This was my 2nd time using them Paul

I had an issue with my new Mercedes. I called and they got me in for Service immediately where other places could not.

Great sales and finance department out front with prices and making a deal has never been so simple.

We dropped the vehicle off for routine maintenance at 7:30am and it was ready after 1pm. We had great svc from Svc Advisor Brian. He took great care of us.

Awesome first experience, Had my wife's GLC300 serviced for some minor issues and must say the customer service and honesty of repairs needed on the vehicle is what you look for in a dealership. Thanks for your help Darrell I Will definitely visit again for future services!

Very helpful, friendly and attentive staff, straightforward and efficient in routine maintenance and checkups regarding mechanical issues.

Had my E-350 towed in for repairs, it would not start The part that was needed came in early so the repairs were completed earlier than expected and the repair cost was less than initially anticipated. Very happy with the service.

Excellent customer service at Mercedes Benz of Wesley Chapel. Responsive to my questions and repair was made in a timely manner.

MB of WC was absolutely phenomenal in their purchasing of a Mazda, which was done for AutoNation. Highly recommend this process!

Great service staff, particularly Matt Schronce who was very informative and helpful.

My service advisor Mr. Williams did great making sure my car got service as scheduled and kept me informed on my vehicle. The service mechanics did a great job replacing my brakes, and I can’t forget about the customer service; everyone I came in contact with was friendly. I was delighted to get checked out by an in-law of Joel Osteen! If anyone is looking for great all the round service, I highly recommend Mercedes Benz of Wesley Chapel!

Good service manger in place. That helps a lot

I received a free vehicle inspection and cleaning after.purchasing a vehicle from the dealership. Even though it was free, the service department treated me with the utmost respect and made sure they did a great job. Everyone here has always been friendly and helpful. Highly recommended!

Normally I do not do reviews, but in this case I will. All my dealings was with the asst. Service mgr Susan. She was very professional and all her concerns was to ensure that I was satisfied with the outcome. This is unusual for most businesses today. Very good employee, she is a keeper was a good outcome and I would enjoy another business opportunity with your company if she were involved.

Service experience was excellent. Great Customer experience with Susan as my Service Manager. Cory, the one doing the work on the car, was excellent.

Amazing customer service! They are so kind and willing to work with you under any condition. They filled up my first tank and detailed my car from inside and out. Come to Mercedes Westley Chapel, you won’t regret it.

The best service they go above and beyond my son had issues with his car and, Wesley Chapel came through to get him situated.

The. Service was great from the moment I walked in the door. Three hours in and out and I had my beautiful Lexus.

Mercedes Benz! Any questions!??!

We had a Great experience purchasing our new GLE 53 AMG 2022. Luis Fontanez was awesome very professional. Thanks

I came in for my 9:40 on January 21st and the correct part was ordered (right runner lights) but the wrong part was sent. I had to reschedule on January 28th. Tom Allen explained the situation to me. Tom has always done a great job for me.

Long long story short, if I could put 0 stars I would...Never go to this dealer, they don't do as they say, they lie, they give you the run around on everything they possibly can, they promise you they'll fix things on a used vehicle before you sign papers to purchase and you end up signing papers and they never eve touch your vehicle, the worse experience ever i have had at a dealership has been this one, Bianca was my sales person and she always misinformed me, i never talked to a manager until last minute after they had messed my entire purchase up. She talks nice but it's all talk, and you never ever get to talk to a manager about issues and when you do, they're helpless....it's jus to much to write, but please please never go purchase a vehicle here, they have the worst costumer service ever!!!

Great dealership! My first time buying there but not my last. If I could have given over 10…it would have been 100. Very professional ..just great people!

Spend $3000 for repair. Problem not corrected and they won’t return my call. Left 2 messages for my services advisor Brian and also the service manger. Still waiting on a call.

Love this place! Couldn't be happier with a dealership, if you need a car go see Ray Cannon! He is very helpful and made the whole process very smooth!

First time having my car in for service. Very efficient, professional, and friendly. Alem, my service advisor, was excellent communicating with me while my car was having a major service performed. He was even able to save me some money. When was the last time that happened at a franchise dealer? I can not recommend this dealership and its service department more. Thank you.

This was an easy transaction. A little long on the wait to sign the paperwork and the only thing was they didn't fill up the car before we left. Great sales person ( Vinny) was very helpful.

An absolute disappointment. A company as wealthy as MB of Wesley Chapel and MB of America refused to assist a small local charity by reducing the price of a vehicle by $1,000.00. We had a sponsor provide funds for $10k and we had a tag to transfer. We said we could eke out the taxes but they refused stating "we've already done our charity this year and we aren't a charity". We weren't looking at a Mercedes-Benz, we were looking at a used Toyota Camry. I've never witnessed such cavalier callousness. Would not recommend

Professional staff, excellent customer service. Keep up the good work! Glad to have Wesley Chapel MB in the area.

you need to work harder and smarter and respect your business

Fantastic place to buy a car.

I purchased a preowned car a week and a half ago and my experience then was attentive and professional. As soon as I get home and find out the that the USB port is not working and the wood trim in the front console was peeling, I reached out first to the Salesman Omer, and then to the general manager Mr. Kerr, who had emailed me previously and appeared concerned about my experience at Wesley Chapel. I left him a voicemail message and email and my attempts to speak with him were completely ignored. My salesman became distant and immediately went on vacation. Prior to his communication, he made an appointment for me to have a little touch up paint on the wood panel below the console and when I took the car in, they chipped away at it and then determined that it would look worse. So now I’m stuck with a wood panel that is chipped and can’t get the general manager to return my phone calls out emails. They did agree to replace the USB port because I told them when I bought the car everything was certified to be working. Still waiting on the part to get in. Do not trust Wesley Chapel Mercedes as far as you can see them. In the past I have purchased at least six Mercedes-Benz from Tampa Mercedes, however I thought going to Wesley Chapel AutoNation word benefit me due to their no haggle pricing. Their service is absolutely awful!

Always a good experience love Susan our service mgr.

Remigio Romero was amazing!! His personality made this process so much easier, and was very mindful to my needs and what I was looking for. Keep it up!!

Top dollar for very poor service. Try ANY OTHER MB dealer!!

Bryan from the service team was simply an awesome leader in helping me through the whole process. You are lucky to have him on your team - He leads with utmost human empathy and is a great listener, which allows him to better understands his customer's needs!! This was our first service at MB of WC, and quiet frankly, our first MB (we have been an Audi customer for a while!) - simply loved the experience that Bryan provided. Additionally, Luis, our Sales rep, did a fantastic job throughout the sales process earlier in 2021 - Thank you!!!

It's service department is wonderful. allem who is my service advisor. Very nice young man. So far no problems with them.

I had front brakes repaired for $700.00 in June 2021. Because I thought they were reliable and honest people, I didn’t read the entirety of invoice received after paying. It was late in the evening and my service advisor had left for the day. My invoice stated that the rear brakes had been replaced. When I contacted Michelle, the service director, she was rude and argumentative/assured me that the front brakes were done. I asked her if she could provide me with a new invoice indicating what was actually done. I went into her office to show her what my invoice read (rear brakes service done), yet she was adamant that the front brakes were done. I asked her to take my car into the shop and let me see which brakes were done. She refused to give me the correct invoice, nor let me see which brakes were done. She stated, “I’m not going to give you brakes for free.” I advised her that I didn’t asked for free brakes. All I wanted was a receipt/invoice showing me that the front brakes were done. I’ve shown my receipt to another MB service director, and MB mechanic and they too agree that receipt is showing that the rear brakes were done in June 2021. Because of their poor customer service, I will not give them anymore of my service. I am seeking other actions.

The Representative that handled my account for service needed (her name was Susan) provided Exceptional customer support service from the time I called dealership to tell them that vehicle was being brought in for service, to the time i went to pick it up after service was completed. Susan keep me informed of the progress on my vehicle and was always courteous even in my frustration. Y. Grant-Robinson

Excellent customer service. Darrell Williams is the best

Great service, friendly staff

Ya, you’re welcome

These are my first experiences in dealing with your dealership and I've worked in the car industry for over 8 years and I can tell you that Susan is a terrible advisor and I will never return to your dealership! She was extremely rude when I had entered, didn't listen to what I had to say and I had to repeat myself several times! I can't believe she is working at a Mercedes dealership! I've never in my life felt so demeaned and she made my fiance and I feel like we were so stupid and unworthy of owning a Mercedes!!!!! Also another issue because of your dealership. I had scheduled an appointment three weeks prior for another issue which was never written up and because Mark had said that since it was a technical issue and it wasn't doing it he couldn't do anything about it. While I was with him I had asked how much time I had left on the manufacturer's warranty and asked him to have an F&I manager reach out to discuss an extended warranty which has yet to happen. Fast forward to Nov 27th and I ended up speaking to Ana about the extended manufacturer's warranty and she found an issue that was caused again by your dealership that put that my 2018 Mercedes C300 had 233,000 miles instead of the 23,000 miles it actually had and because of so, I couldn't purchase the warranty and she stated she doubted Mercedes would let me purchase the warranty because of your dealership's incompetence and would reach out to me as soon as possible and discuss with Mercedes to see if I could extend the warranty because on the 28th my warranty would expire. I called her on Nov 30th and she said she would call me back in 2 days because it would take a couple more days. I've left two messages now and haven't heard anything since. I will also be calling Mercedes as well since obviously your dealership is incompetent to complete anything and hopefully I can get some answers from them!!! To add to it the fact that there was no issue found from the latest drop off and I'm still smelling the same smell of radiator fluid or some other sweet smell. They also stated that they would have my car for several days to try to find the issue and contacted me less than 24 hours later to tell me they couldn't duplicate. I wonder if it has anything to do with the fact that my car would be out of warranty and they thought they could get a hefty service bill out of me!!!!!. With the incompetence of your dealership I doubt it was even looked at!! I will also be posting my experience to all social media as well!!!

Terrible service dept. specifically Brian. Rude, arrogant. poor at returning text and or phone calls. scheduled an appointment 2 weeks in advance, was told it would be looked at the day i brought in. after 3 days sitting on lot was told if i was unhappy to come pick it up.

Don’t go here! Terrible customer service at service center even with brand new car and upgraded warranties. They won’t honor!!!! My car was towed here with a flat tire and they won’t give a loaner but won’t even look at my car for a week. This is just a flat tire!!!

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service. No follow up from service manager or GM after discussing the issue with them.

This is the second MB that I pursched from Wesley Chapel, and the first time that I had the pleasure of working with Bryan Fernandez for my service. Bryan is exactly what a service manager should be. He actually listens to your concerns and works to correct them. A great employee. Michael Reis

Happily satisfied with the Service and appreciate the time Service Advisor Thomas Allen take to build a trusty relationship with a customer of MBWC. Thank you to the great team !

The dealership offered a realistic no-haggle price for my 2019 Ram 1500 but the surprising trade-in value for my 2015 GMC made the deal. Ashley, Eddie and Sam made the entire sale seamless and professional. And when I forgot some important tools in my trade-in, Ashley made sure to secure them until I returned. A very good dealership experience.

Both sales people were excellent. Was a pleasant experience.

I had my vehicle in for Service B on July 20th. I also asked to have the right front vent serviced as it seems to be broken. When I picked the car up, not only was that vent not functional, but also the driver side vent was now broken. When I spoke to Marc about the problem, he said that the right side vent was ordered and should be in in a couple of days, and would order a second one as well. I waited about 2 weeks for him to call to no avail. I have called and asked why he hadn’t called and also that one other vent was now not functional as well. He told me he would call me back after verifying that the parts were in stock. I’m still waiting… I left 2 messages for him to call me. Again, no call back. I then tried to call to speak with the service manager, and was told that she was floating and wasn’t available, so I left a message to please call me. I have left 2 messages for her. NO CALLBACK! I am currently waiting on the phone for the operator at the dealership to answer the phone. I have been listening to the recording for over 20 minutes!!! NO ONE ANSWERS! I was trying to call the General Manager of the store. What on Earth is the problem at this store??? -A VERY UNHAPPY CUSTOMER

This was the second recall on my sprinter. Both times the work was managed by Daryl, this time it was scheduled for August 31. When I arrived Daryl told me that the schedule was flooded with Sprinters from companies but he would make sure that my vehicle would be conpleted on time. I told Daryl I did not need the vehicle and take his time. With all the other sprinters in for service mine was done on time Daryl is an great asset!

Bryan was extremely helpful and a pleasure to work with.

Service and Sales personnel

Tried to purchase a 2021 E53 AMG Coupe from MB Wesley Chapel, ordered and purchased it from another MB dealership. MB Wesley Chapel did service a warranty brake problem with excellent service. I would recommend Michelle Service Manager and Stephanie in the service dept.

Quick and timely.

The service that is given by Stephanie that is the reason I go to Wesley Chapel, she is caring and goes above and beyond

Service was performed expeditiously and professionally.

Bad experience no good deals and financial services are not good enough for you

The sales staff at MB-Wesley Chapel was very helpful. This was my first Mercedes-Benz and Omer Meral made the experience the best I'd had at an auto dealership in a long time.

Service department did a great job. We were in our RV and faulty wheel sensors caused us to break down. Mercedes-Benz of Wesley Chapel was great about working us in and getting us back on the road quickly.

In and out quickly and efficiently. Thomas took good care of me……..again.

I put in a request for a quote for my trade in on sunday of this week and by the time I had woken up the following day, I had an email from Skylar Kennedy with a quote. I followed up and she scheduled me in for the same day so we could discuss my options. Skylar was extremely on top of everything and has great customer service/people skills. The sales manager approached me shortly after I arrived and he was just as welcoming. I was in a tough situation with my trade in due to the existing loan and a co-signer was involved with my previous car. I told them exactly what I needed in order to make a deal happen (which was alot/very specific) and both Skylar and the sales manager did everything they could do get a deal that I was happy with. The next day I came in since I had arrived so late the day before, and I walked out with a 2021 MB A220 that day. I have never received such timely/smooth service at a car dealership before. I was extremely impressed with the whole experience. I highly recommend Mercedes-Benz of Wesley Chapel and I would ask for Skylar! Also, the finance manager Pedro was equally as great. He was very open with all the add-ons that were available and gave me a few options on what he believed was important to have.

My experience was very positive. This is my first Mercedes and I was worried about the maintenance. The service rep. Mark was very helpful, patient and pleasant. He answered all my questions and concerns. Thank you for a wonderful customer service.

My third service with Mercedes and always a great experience! Bryan Fernandez is always on the top of every aspect of the care of my car. He is the best! Wesley Chapel Mercedes-Benz rocks! Five stars service.

Susan is my Service Advisor and is always so nice and personable. Always enjoy dealing with her!

I always appreciate the awesome customer service I receive from my service agent, Susan Cardoso as well as the car maintenance.

I HAD FRONT BRAKE PADS AND ROTORS SERVICE. THEY DIDN'T FIND MY ONLINE CONFIRMATION, NOR DID I RECEIVE AND EMAIL. THEY ACCEPTED ME AS WALKIN AND PROVIDED EXCELLENT CUSTOMER SERVICE. DARRELL WAS MY SERVICE ADVISOR. THANKS!

This Mercedes Benz has the best maintenance and service!! I never feel surprised and our 2013 C class still rides as nice as ever!! Thomas Allen is the best at what he does, personable and knowledgeable!! Don’t hesitate, they are the best!!! Thank you, all!

Worst experience with dealer service in my life! Took my Mercedes in for service on June 3. Had an appointment, but the service advisor, Thomas Allen, was busy with another customer. I waited patiently as I was a few minutes early, Twenty minutes later he was still working with them on their lights and wiring. He returned to the building, walking right by me, ignoring me completely. He should have been aware of my appointment and at leasst acknowledged my presence. I asked the valet for another service rep. The first one he tried was busy, the second greeted me coldly and then notice that Thomas was back at his desk and sent me to him. It was now about 1/2 hour since my appointment. Thomas told me my car would be ready in two hours (B Service). I tole him I would pick it up the next morning. My wife brought me back around noon the next day, dropped me off and left. After some running around, the cashier found Mr. Allen who told me that the car was NOT ready! He told me I was number 3 in the queue. I asked for a loaner. He stated that a loaner was not available. I told him this was NOT ACCEPTABLE and had him get my car. He offered no apologies and no explanation of the extremely poor service. I brought my car home unserviced. I received a response to my review and was told the the General Manager at 813-200-7788. Spoke to someone who told me the General Manager would call me back. Two weeks later - no call back. It was also recommended in a review response that I should call Customer Relations. I did that and was told that they new nothing of this incident, but would call back. No call back from that one either. I previously gave Mercedes Benz of Wesley Chapel a 5 Star review and had been pleased with both the sales and service departments. I regret that I now have a very bad opinion of your dealership. At NO time did your dealership make me feel like a VIP as I have felt at all luxury car dealerships in the past.

Our Service Adviser (Susan) is the BEST. She takes time to listen and is patient with questions and situations. She always makes sure that I am well taken care of satisfied with the work and service.

Car was recalled they took care of it and gave me loaner. Suggest loaners have navigation turned on

Luis, our car salesperson, was an absolute pleasure to work with. Professional, knowledgeable and a great sense of humor.

Darrell the service advisor was great, car was ready when he said it would be.

Repair was completed ahead of the stated time when I arrived

My appointment was for 11 AM. I was on time. By evening no word so I called in. Got a message saying my car is next in line for the diagnostics. No update for several hours and finally late in the evening I was told that they want to keep the car overnight. Still no diagnostics done. By next day 11 AM still nothing was done - not even the diagnostics. Finally I was told they want to keep the car for two more days past the weekend. I refused and got the car back.

R/R brakes and shocks. Well done and needed. Costly but effective

I purchased my second Mercedes from the Wesley Chapel location. I was greeted by Remigio Romero-Cordero & immediately knew after chatting with him I was going to purchase my vehicle from him. He listened to my needs of keeping within budget, low mileage, leg room and trading in my vehicle. He walked me over to the perfect car, we test drove it and I knew that this was the perfect car. He patiently answered any questions, walked me through each process and took the time to help walk me through setting up features in my car and followed up with me a week after purchase to check on how I like the car. AMAZINGGG service!! Pedro Centeno was the service manager and thoroughly explained the benefits of available service plans. At first I was skeptical of purchasing a few but as he explained the benefits of the specific ones he suggested for my professional business and lifestyle I knew that I was in good hands with the recommendations. I highly recommend these two professionals at Mercedes-Benz of Wesley Chapel when buying your next car.

I took my Mercedes GLE 350 for a quick assessment of one of the tires that kept deflating. From the beginning, I felt the team at Mercedes was attentive and courteous. I didn?t have an appointment but they accommodated to help me out. They found my tire had a nail and needed to be replaced. The advisor assigned to me, Mark, was incredibly considerate, professional, and courteous! He went above and beyond to get the tire in as soon as possible and checked on me while I waited. In less than 24 hours, they identified the problem, got the parts needed in stock, and serviced my car. I was pleasantly surprised to get my SUV back so quickly! It was a huge relief. To put a cherry on top, the Mercedes Wesley Chapel team returned my car to me washed and cleaned without me asking for that. I highly recommend purchasing and servicing your vehicle at this dealership!

I was charged for repairs I didn't need. Thousands of dollars to fix a bad electrical connection on a harness. I asked for my money back on the difference and they simply defaulted to arguing that it was a different problem, even though it was only a few miles later that the exact same problem happened and the exact same problem codes came up on the scan. Service advisors are very poor. I asked that the harness be checked before they charged me for the new parts the first time around, which ended up not being needed, but the advisor never replied e and instead just did the work.

I relocated to Florida from Atlanta and purchased another MB in October from a dealership in Atlanta and needed to find a dealership near me. I made an appointment for my B Service and was assigned to Thomas, as my service rep. He took the time to show me several nice features in my car that I wasn't aware of. He was pleasant, funny and well informed. Because of Thomas I will be returning for all of my vehicle needs. He is awesome!!

Availability of loaners is limited. My personal opinion, overall service is better at MB of Tampa Bay.

Loved the time I spent here. The associates were lovely to work with and service was quick.

Marc Scotch was amazing with getting my c300 into and out of service quickly! Awesome with diagnosis and correction... much appreciated

I purchased a used Hyundai Azera the salesman Howard dropped the ball a few times but Jonathan in service picked it up and ran into end zone Thank you very much Jonathan

Darryl is the man. Does an amazing job of helping you get your car serviced in the best manner possible.

Ray was the best sales man we have ever purchased from! Highly recommend Ray and the Wesley Chapel crew!

Everyone was wonderful there! This is our second car from them and it was a great experience. Kudos to Amanda and Pedro for making it a great experience.

Yes everyone there is wonderful. Amanda and Pedro were super. Great experience. This was our second car that we purchased there within a month.

Our Airstream Atlas would not start. We got an error message indicating the SRS had malfunctioned. We called Mercedes and they towed it in. We told the service advisor that if the Mercedes battery were low, it should be able to be assisted by the house batteries. She said no and said a mechanic agreed. Apparently this is a function added by Airstream. Also, checking and adjusting tire pressure on the inner dual rear wheels is next to impossible. Apparently your dealership agrees since they said there would be a charge to check the pressure.

Very nice experience, everyone was very nice and concerned about my experience.

The attention to customer service and great communication. My representative Marc was very helpful and kept me informed.

Courteous, prompt, honest service. Sure enjoyed driving the loaner!!

Imagine my suprise when my bill was $200 dollars more the was quoted !

Very friendly and knowledgeable staff, especially Bryan in service

A wonderful and rewarding experience at Wesley Chapel Mercedes Benz. My wife and I have been looking for a luxury SUV with the latest safety features. Sales Professional Claude Gourzong didn’t have the vehicle we were looking for at his dealership. However, within 24 hours, he located a GLE 350 SUV, with all the latest features, at another dealership. We received a fair trade-in value for our car and a great price on our beautiful new Mercedes Benz. Everyone at the dealership was very professional and treated us with the utmost respect and friendliness. Our new Mercedes Benz GLE350 is an amazing vehicle and we are very pleased with the car buying experience and highly recommend Wesley Chapel Mercedes Benz.

I had a major recall for my Sprinter. The Mercedes dealer in Wesley Chapel (near Tampa) was very good. I live about an hour away and didn't have a ride home, they loaned me a new Mercedes as a loaner while the Sprinter was taken care of. Very efficient and caring. Service was very good, on my drive home it performed just fine. Next stop is Maine!

Outstanding service. The service advisor schedule and repaired my vehicle within a few hours the same day.

I visited this dealership just was and was there to fix a recalled issue. What I really enjoyed there was the compliments/snacks that they have for everyone. Their WiFi service was very dependable. While waiting for my car I was actually working. I was so comfortable there I never imagined I had been there for over two hours. Will be going back there for my car needs:)

Service Rep was very helpful. I'll continue to frequent this dealer.

Great, the salesman is very professional, thank you

Thomas is ALWAYS amazing. He so personable and more impressive is I completely trust him to make the necessary repairs without ever feeling like I?m being taken advantage of.

Awesome dealership- awesome salesman Howard Hopkins. Bought a 2012 Buick Enclave and this dealership went way over what we expected to prepare this used car for us. If we ever need another vehicle we will return to Mercedes-Benz of Wesley Chapel AND will for sure will recommend. 5 stars in my book!!

Excellent Auto Sales/Product Knowledge Representitive

Great experience at this Mercedes Benz Dealer. Satisaction of a wonderful Service is a Plus. Special thanks to my Service Advisor Thomas Allen.

Dealership had signs about wearing masks. All but one service representatives had a mask at all the times. Mine did not. When I first met him at his desk he had it hanging from his right ear. When he came to talk to me or others in the waiting area he did not wear it. Although the signs request that masks be worn nobody enforced it as severe people in eating are did not wear them although they had them in their hands.

Upon entering dealership I wasn?t greeted and when I approached a service advisor for help she shrugged me off. I had previously spoken to Billie Jean and she was amazing. Thomas was great. But no I would not recommend this dealer. I have been a long time Mercedes owner and drive to Tampa for better service. I will return to Thomas since it is more convenient.

I brought my Sprinter in for the AEM recall issue. I went in with my “check engine light” on, and left with my “water in fuel” light on. There seems to be an error code that they can’t clear and they are opening an investigation with MB headquarters. As an added bonus now when shifting from first to second it slams into gear. I actually thought someone had run into me the first time it happened. I may have been better off not dealing with the recall and polluting the atmosphere.

I just bought a used car from Mercedes Benz of Wesley Chapel, and I am extremely happy with the way I was taken care of the entire time. Claude Gourzong is very friendly and made sure to answer all of my questions and reassured me about my concerns. Everyone there was extremely helpful and polite, and I definitely recommend buying from this dealership. 5 stars isn't enough, I'd give them 10 if I could. Thank you!

MB needed major service after 2 years without. MB Wesley Chapel did fantastic job in timely manner with service and repairs at reasonable cost. Service personnel friendly and accommodating. Have found place to service vehicle in our new Florida home.

Very help professional fantastic team work. I would highly recommend this dealership.

Good all around experience,especially service department,Thanks Brian Fernandez

The best or nothing i love the service at Wesley Chapel

very pleasant from the beginning on. Pleasing to be served again Emil Wuerstlin

Rep stayed in constant contact all the way up until my visit. When i arrived he tells me the car was sold. After driving 50 minutes to get there and facing the horrible traffic in front of the dealership, did not make for a good day.

Always great service. Brian was very helpful as always.

Dropped my mother's 2008 Mercedes C300 off for service. Car had not been serviced in 2 years. Although my mother is 87 and the car only has 27,500 miles on it in 13 years! Susan was wonderful and explained the Service Process and the Plan that was best for the vehicle. I was informed I would be called if more items were found that needed servicing. Car was promised to be ready the next day and it was! Easy and Efficient! Thank You! Car is ready to be sold!

Very bad service I took my suv to fix the problem it was when I purchased they denied it was before I bought it I don’t recommend anyone to purchase car from them and the manager was so rude and not professional even the salesman he ignored me when I was there to fix the problem but I will take them to court because I have all the pictures when I bought it

The preset closing took way too long, almost 3.5 hours. This needs and can improve. They had all my information prior to my arrival. Other then 1/2 a day in the dealership the entire staff was great. We like them and my wife is happy! Blame it on Covid.

Excellent sales approach by Claude and staff. Financing was accomplished in a smooth manner.

I just bought a used car yesterday from this dealership, and am extremely happy with the way I was taken care of the entire time. Claude Gourzong is very friendly and made sure to answer all of my questions and reassured me about my concerns. Everyone there was extremely helpful and polite, and I definitely recommend buying from this dealership. 5 stars isn't enough, I'd give them 10 if I could. Thank you!

Very good experience. Bryan was my advisor and he is knowledgeable and affable. Check out staff (Tammy and others) are kind!

I brought my car in accordance with a recall notice for the sunroof. It appears after Mercedes Benz of Wesley Chapel Service Department inspected that the recalled repair was not needed on my vehicle, which is a C240 2004. Based on the interior door design on that make and model, I requested that they apply epoxy to secure the pull on the passenger side. The service department repaired the pull and did not charge me. Much appreciated.

Darrell was wonderful. I had called on Saturday because the car I purchased the check engine light had come on and he took my information and set me up for an 8 am Monday appointment. He showed up early to be there when I arrived. Once the service was complete he told me what was wrong and then reach out to the warranty company to see if they would take care of the cost. Very thankful that he helped me through the whole process.

Brought in car because it is an auto nation dealer. Just purchased my car 2 months ago. Issues that the service department could not reproduce happened while I was driving with a service advisor in my car. My service advisor refused to certify an issue. Absolutely lying to me that the other service advisor said nothing happened. My clutch is bad. It?s poping out of first gear intermittently. But did happen with adviser in car. Had me go home because he said it?s not okay. Then got a call from my advisor stating nothing is wrong. Ammco and my friend at BMW say it?s bad. I almost got killed in the intersection of Rt54/41. Popped out of first as I was turning into the busy intersection. I will never bring my car for service there again. Very bad experience. With Thomas, very condescending. The doctors and nurses I work with have has some of the same issues with your facility. I will be telling this story to all the physicians and staff at my hospital

We just bought our new SUV from here a couple of days ago. Luis, our salesman, was absolutely fantastic - no BS and clear and up front about everything. I'd buy another car from him any day. Unfortunately, I can't say the same for the lady in finance who created an experience I'd compare to a shady used car lot as they tried endless lies and tactics to get us to buy their overpriced service packages or use their financing.

My advisor (Thomas Allen) is a great asset to the MB Wesley Chapel outfit. He is very professional, knowledgeable and gives it to you straight with no chaser. I always have peace of mind that my service is done right.

Price of new key $665 includes $60 for shop supplies and key does not work to open or lock doors.They want two hours more at $175/hr to try to figure out why. Service Assistant was very nice and helpfull.

Very nice facility. The repair was completed within the time they told me.

I drove to this dealer when my check engine light came on . I had no appointment . I was on my way to Miami to pick up my granddaughters. I tried to schedule an appointment on line but was unsuccessful. Susan was my service advisor. She explained the process , which included that due to the age of my car, no appointment, I would need to leave it for them to work on it. ( if they needed parts- which they did) No loaner available so they gave me a ride to Enterprise as they were busy. The car I received from enterprise was an old Toyota with the same service needed. On my way back from Miami Susan called to update on my car. I requested a loaner which she arranged. I would not arrive until after she left so she made all the arrangements etc. In my experience Susan went above and beyond to ensure that I had the best service experience . As a woman of color this is rarely my experience. I own 2 other Mercedes in California ( sedan and new hybrid GLC 300e) and yes the employees are ok, however, Susan has outshine them all !! Keep up the great inclusive customer service Susan!!

Mercedes-Benz of Wesley Chapel, this is my second visit for maintenance of my Mercedes. Great customer service friendly staff and very comfortable atmosphere for waiting during my service. great dealership

Mr. Mark Scotch my service representative is absolutely the best at what he does, which makes my life much easier and my automobile purr!

Wesley Chapel service department is the worst I ever dealt with. Unprofessional customer service. Rudest advisors.

Service writer Thomas was far and away the most competent and professional service person I?ve ever dealt with. I was a mess and out of sorts and he had actual solutions. Promptly. Without mansplaining, he walked me through the problem with my car. Then when I was about to ask about anything else- he had already taken care of it. I will only request Thomas in the future. Thank you!!

I was there for a recall on my car, when I got there for my APPOINTMENT the service person Marc was not available and I got stuck with someone that was in training. Then after the service was I belief done I ask if everything was done due to the Recall and the person in training keep saying yes we did the complimentary 14 point inspection which it made me think that they where hiding something about the Recall or it was not done, no one also came to me and explain the worked order of what was repaired when the car was done, I could not understand the wording on the invoice. They just try to rush me to leave. You wonder what they really do or not do with your car that you cannot see.

Gentleman that helped us was absolutely fantastic. We were traveling and had an issue with an oil light. He got us in with no delay and fixed our issue and we went on our way. Thanks again.

Great Experience - Special thanks to B. Fernandez from the service dept., always courteous and attentive.

Lack of follow up on an order I placed. I am the one that has to follow up with him and have not gotten a response several times where I then have to find someone else. Left a message for the GM about this LAST WEEK and he still has not returned my phone call. Unacceptable! Not asking for daily or even weekly updates on my order, but a courtesy follow up after several weeks just to let me know you’re still checking on my order is not a lot to ask. Very disappointed in this dealership!

The entire process from beginning to end was extremely professional. My wife and I were happy with the entire team we worked with. We will definitely be back for are next Mercedes. Thank you everyone for a wonderful experience.

Brian Fernandez is our service professional- he took great care of us and we?re so thankful our repair process was smooth and pleasant!!

Great experience!!! Five Stars For Mercedes at Mercedes-Benz Wesley Chapel. A special thanks to Brian Fernandez He was very professional and helpful with my flat tire. He was very fast checking my warranty.

Thanks, Mark Scotch -- It was a pleasure switching one dealership and finding a new home for our business

The engine light were on the dashboard. The car were scheduled for service and the Assistant Service Manager, Marc Scotch facilitated the service. Overall I'm satisfied with the scheduling and their attentiveness to solve the problem. Then, it was followed by phone call by their staff asking if things went well.

Very pleasant, prompt and excellent service . Nice to see and much better than what usually passes for service elsewhere these days.

Marc Scotch is a real professional.

Fast, friendly dealership that looks out for customers. Totally active and considerate of customers. Nice clean facility.

Friendly and courteous service

Thank you very much for the wonderful personal service, whilst performing a manufacturer warranty repair on my 17 years young Mercedes.

From the time I arrived until my service was completed the service department was quick and friendly. They explained the service that was being done to my vehicle and gave an estimated wait time when it would be completed (which was pretty accurate). They provided me with updates on where they were at with the service. I would definitely recommend them to anyone who wants a quick and friendly experience while getting service done to their vehicle.

Our service rep, Bryan , was excellent! Explained all aspects of the service.

Service is always a good experience,Mark is my advisor and he makes sure that everything is done as quickly as possible The facility is very clean and the staff is always polite Thank you Diane Davis

Mr Thomas Allen was very friendly and helpful! Resolved my issue within 5 min. Thank you for excellent customer service !!

Great service! Very friendly and professional service. I would definitely recommend them.

I had to have routine major service on my Sprinter. Easy to make an appointment and they gave me a very nice loaner Mercedes SUV. The periodic service was going to be 4 hours so I went back the next day to pick up my van. I've had repairs done here before and everyone was efficient and nice.

Maintenance was done on timely manner very clean answer all questions Thanks

Great service experience. Brian Fernandez was very professional, friendly, and helpful. Thank you Brian!

Luis was beyond incredible. He knew everything about the vehicle, let me ask tons of questions and was happy to answer them. He was patient as well, never pushy and I felt at ease during the entire process. Luis was also very relatable, conversational during the entire buying process and made the car buying fun :) He also helped me get set up with my new insurance plan, the transfer of items from my trade in to the new car. I had to come back the next day and he had my car cleaned, which it definitely didn't need because it was brand new-but it was a nice gesture. He also had the interior lighting set to my favorite color when I first got there. Luis is great at what he does and I would highly recommend anyone to him that is looking for a new car. The manager was very nice as well along with Ana, Ana helped me with the warranty getting set up and she was very friendly.

I received a critical batter issue and attempted to do a walk-in but was told to schedule an appointment; I was surprised they wouldn't keep the car and offer a loaner. Also, I had to call the dealership nearly 8 hours after my scheduled appointment to find out if the car service was completed. An overall, very poor experience. This dealership consistently delivers poor service.

My purchase of my daughter?s GLA 250 was a disaster. The finance Dept needs to be more upfront with the information that?s needed for a purchase. Not everyone who purchases a Mercedes Benz pays in full.

This gentleman has given us superior service for our 2020 GLE. Convenient appointment setting. He always follows through on the very few issues we’ve had with the vehicle. He goes above above and beyond to satisfy us. Richard Maybee

To some it up all up excellent experience . Staff member are amazing and are well trained to handle any obstacles that may arise. Thanks Autonation

Greeted with a smile and received excellent and timely same day service without an appointment.

Mike Fonderson and Amanda Farren were awesome. Fabulous experience and what an incredible machine. Would totally recommend this dealership. Especially those two I can vouch for from personal experience. No rush, patient, informative, not pushy at all. I bought a 2021 E63s AMG. I'm on cloud 9.

Edmund was very friendly and efficient. Love his customer service. Will recommend him to friends and family

I have never bought a car online, but this was close! Did my research, on car and dealership, spoke with Sam the salesman. What a great experience, attentive, responsive, kind, he suggested to do NOTHING until I Faced Timed with him. After about a 20 minute FaceTime, I put $ 500 down to hold it, hopped a plane and landed in Tampa. Test drove the car, and purchased it. AWESOME EXPERIENCE all the way around. I have purchased tons of cars in my time, this purchase was a smooth as I have ever had. The dealership looked NEW, smelled new, and the people, well, they were over the part trying to earn my business. The manager came in to meet, but definitely let the salesman Sam, be the integral player, I loved this. It showed true leadership on her part, and made the transaction so easy. All in all, it was about 1 hour from start to finish at the dealership. I drove the car home, stopped in Savannah for some golf and a visit with friends, and got back two days later. The car looks, smells, feels, brand new, and this is a 5 year old car. Granted, only 28k miles, but, still, they cleaned this thing like I have never seen a used care cleaned! Thank you to Wesley Chapel Mercedes, to Sam and the rest of the staff.

Every aspect of my sales experience at this dealer from the initial greeting until driving my car out of the showroom was phenomenal! I have bought many cars. I have a lot of experience with automobile dealerships over many years. I highly recommend this dealer!

Excellent service from scheduling to completion.

I purchased a new GLB. Our salesman, Luis, was great. He explained everything about the vehicle in a way that was easy to understand. He would also step away so my husband and I could discuss things. There was no pressure whatsoever and that was very important to us. I highly recommend Luis at Mercedes of Wesley Chapel

I came in for a simple washer fluid line flush because fluid was not ejecting. My speaker was/is also crackling, yet I was told it was my "connection" and that they could not "duplicate" the issue despite a video I have of it. They automatically set me up with a loaner which was convenient. But that was the only part that went well with my service. It took THREE days to receive my vehicle back. In that time frame, at no point did I ever receive a phone call with an update on my vehicle, etc. in those 3 days. I actually had to call the service department myself several times on the 3rd day just to find out what the status was - just for the assistant to call me back right away to say "oh yes, your car will be ready in 30 minutes". When I returned to the dealership to pickup my car, I was just ushered back to the cashier with a mountain of paperwork with NO explanation of the service/what was/wasn't done. I actually had to ask the cashier to explain what was done, and the poor woman tried her best to decipher the notes as she was astonished no one went over it with me at any point. There were no service advisors that were remotely available to help or assist during the entire service to end process. On top of that, via the app, I have screenshots of my vehicle being unlocked in the middle of the night (which is debatable if they keep it in doors) but with the window completely open for the whole night. It also didn't even move for the duration of an entire day, while the window was left open yet again through the night. When my car was returned to me, the inside was dirtier than when it was dropped off as it had grease and dirty hand prints all over the light colored interior that I had to spend a good 30 minutes just cleaning off once I got home. This whole experience was quite jarring with the lack of communication, especially since I just purchased the vehicle brand new from this dealership not too long prior and this was my first service department experience.

i have been extremely satisfied wit the service since I owned the car. I Would recommend this dealership to anyone. Thomas Allen is the best service advisor I have ever dealt with e is knowledgeable and friendly. I trust him with my car!

The repairs were performed quickly and on the time line I was told.

Luis. Sales agent was fabulous Such a positive individual! Gave us petfonsl cell phone number if we have a problem. Called us several times asking if we had a problem.

Thank you Mr. Cannon for your patience and help to find the right car.

This dealership made for a relaxed and enjoyable experience when purchasing a new GLC. My salesperson, Amanda Farren, was delightful to work with! Thank you!

You asked me about my experience with your company. Well...I have to say honestly... my impression after cooperation with your company is terrible. Salesperson was not professional and gave me the price from the space, thinking in the beginning about potential customers as about an idiot! My experience with a sales manager wasn't better. Maybe you are selling nice cars, but customer service needs to be improved. That is my wish for you for the New 2021!

Customer service is excellent at this dealership. Always clean and they make if very comfortable for you if you wait for repair.

Mostly courtesy and listen to all problems, then a dressings your concerns. Setting service dates that will fit your schedule and not the other way around.

It was a pleasure buying my new car from Ray Cannon at the Wesley chapel dealership.

Always a pleasure to visit this dealership... Excellent service, very accommodating staff, clean... I could go on and on!

Made a appt. to do a recall Fl hwy Dept . And went and nobody knew anything about . Wasn?t happy a stated as much to young lady and she spoke to Marc scotch and turned a bad situation into a good one . Marc handeled all and I was out in a coupl hours . Thank you Marc scotch

Very pleasant facility, and the service provider Shaun was great!

Good service in a timely manner. Tom Allen is the man.

I always get the same great service from Mark Scotch, whether it?s scheduled or unscheduled.