Recent Reviews from Mercedes-Benz of Wesley Chapel

Very professional staff. I was happy to finally speak to a person on the phone when I called to book my appointment. I went in, the staff was friendly and courteous, they had me dropped off at a location of my choice, while I waited for my car to be serviced, then picked up when it was ready. The car was ready earlier than expected. Thanks for the great service guys.

Dear Mercedes Benz of Wesley Chapel Team, I recently purchased a 2023 GLS450 with AMG sport package in Black with Espresso Brown interior from your dealership, and I wanted to take a moment to share my experience. First and foremost, I have to say that I was extremely impressed by the level of customer service provided by my salesperson, Ashley Tucker. She was incredibly helpful, knowledgeable, and went above and beyond to make sure that I found the perfect car for my needs. She made the entire buying process effortless and enjoyable. The GLS450 itself is an absolute dream to drive. The AMG sport package provides a level of performance and handling that is simply unmatched, and the black with espresso brown interior color combination is stunning. I am beyond happy with my purchase and receive compliments on my car every time I take it out on the road. I would like to express my sincere gratitude to Ashley and the entire team at Mercedes Benz of Wesley Chapel for making this purchase such a positive experience. I will definitely be recommending your dealership to anyone in the market for a new vehicle. Thank you again, Roberto Diaz

Service was Great. Lindsey, my service advisor was great. She was very knowledgeable and got me in and out very quickly. She answered all my questions and look forward to working with her again.

I live an hour away, check engine light keeps coming on, your service dept scans my vehicle, wants to charge me to scan it, says nothing is wrong with it, clears the check engine light, I drive back home, check engine light comes on after driving small amount of miles. This is the 4th time, very frustrating. Please help!

There was initially some uncertainty to have work performed on my car but the service manager Paul stepped in and everything was smooth and went great I believe I will return knowing this management team is there.

The staff truly displayed humility despite the fact that I was a walk-in.

Excellent customer service. My service agent Austin was great! He kept me updated periodically and got me out of there in great time. Going forward I definitely will be having my vehicle serviced at the Wesley Chapel location.

Excellent customer service. My service agent Austin was great! He kept me updated periodically and got me out of there in great time. Going forward I definitely will be having my vehicle serviced at the Wesley Chapel location.

I had called Benz of Tampa and was quoted half of what this location was charging me. If tampa location can make money with half of this locations price so can this, I think they overcharge customers. The staff was respectful generally but prices are not right

Very Good Expérience

Great dealership. Always takes care of our vehicles and touches base when the service techs have questions. Little disappointed this last time because they had the vehicle for two days and the driver called the next morning to tell me the add coolant light was on. Ended up being they didnt top off the fluids. Hope they did everything else right.

Best service!! Lindsey was awesome and made sure all of my issues were addressed and taken care of. Always a pleasure to have my car serviced at Wesley Chapel Mercedes!

I usually take my car here for services. Other than high price that comes with owning a Benz, it?s a great place to get work done.

The sales person Howard I dealt with was amazing. He had car ready to go when I arrived and was vey knowledgeable on all aspects of the car. I ended up not buying original car I came in for, but he had another to suggest. He did not pressure he presented options and we decided to purchase the car

Great service and always accommodating to your circumstances. The staff is a pleasure to work with and take good care of our vehicles.

brought my vehicle in for a 20k service which cost 1,200.00 dollars.. not complaining about the price.. however the vehicle was returned filthier then when i dropped it off.. then when i was picking up my vehicle the receptionist was extremely rude.. NOT the type of service you would think from Mercedes…

These vehicles are too expensive to maintain and service cost is so much its horrible. Transmission service $1300 Spark Plugs %900 Normal service $3500 too crazy right?

Arrived early and took in car before scheduled time and returned it serviced to me ahead of expected time.

Great experience! Fast service. Great sales experience and a great finance dept.

It was a great experience all the way around. Car was fixed in time framed promised!

Service has been great . Mathew Schronce is great to work with and knows the importance of having a perfectly running vehicle . That’s what Mercedes is right ?

I was very please the way I was greeted and kept informed about my vehicle. Although, no problem was found, I felt as if I was important.

The minor repair needed for the vehicle was handled quickly and covered under warranty. All staff members were courteous and helpful, and the vehicle was returned washed and vacced.

Mercedes Benz of Wesley Chappell is First Class. I had my car serviced, all is well. A Special Thank You to Matthew Schronce, a true professional!

Always a pleasure working with Kalib! Great customer service and product knowledge. Highly recommend seeing Kalib for your next vehicle purchase!!

Amber, I mean Darnell was an excellent advisor!!

Car was ready as promsied

Austin is a great service advisor. Communicates well and goes beyond a standard customer service routine.

Provided me updates on the car being completed and was right on.

Lindsey is kind, knowledgeable and courteous. I am very happy with my service experience at MB Wesley Chapel.

Kalib Clarke was the best sales associate. He was patient and kind and had thorough knowledge of the vehicle we were interested in

I was very pleased with our sales person Henry. He was very helpful and was able to answer all our questions. It was great environment they did not pressure they let us walk away and think about. When we came back in the process was very smooth. Normally a car purchase takes up to 6 hours with finance prep Al the things that go into sale. We were out the door in less than 3 hours.

We purchased the vehicle from this Mercedes dealer. Our previous service had been done at this Mercedes dealer so on this particular time we called to make an appointment to get the scheduled service done. My wife planned on waiting for it but when she made the appointment they adamantly said no you cannot wait my wife said no I’m waiting for it and once again adamantly no you cannot wait for it so rather than argue, she said OK made arrangements to be picked up drop vehicle off got picked up I didn’t hear anything else about the vehicle until she was on her way back to pick it up and they said oh we forgot we’re supposed to do spark plugs and we can’t do it today. Well we dropped it off to have everything done today do you have a vehicle I can borrow? No we don’t. Sorry, we live 45 minutes from this dealership so needless to say our vehicle was stuck there overnight with no compensation so far I’m not very happy with their service department when we made the appointment since all the service had been done there previously they should’ve realized what needed to be done and I waited to the last minute to find out. Oh, is there anything else that we have to do to this vehicle?

I have been having my vehicle serviced for over four years and have always been treated with respect. It is a pleasure to wait in the customer waiting area.

After extensive discussions by phone- agreeing to turn key cost before appearing at the dealership - only to find out when I was shown the car on the lot - that the car had very serious paint issues- which I could not possibly agree to buy!! I regret that I was not apprised of that condition prior to driving one hour to find out!!!

Service Manager and technician are excellent

Excellent Service; attentive service manager, clear communication, prompt service!

The 'Check Engine' light came on in my 2020 Mercedes Benz GLC 300 and I was able to slowly get it to the Benz dealership in Wesley Chapel (Northeast Tampa), Florida. The dealership carefully took the time over several days to test the car and found that it had developed an usual defect in the Cylinder Head due to faulty materials used to make it. Under Warranty, the dealership ordered the parts that took weeks to come but after 4 weeks the car was repaired and I'm very satisfied. The car is now driving great!

Despite offering way too low on my trade the team especially Viktoriia hustled to rework the numbers so I could get in and out without a trade. I feel like the team even knows that AutoNation offers too low on trades but nonetheless the people I interacted with were nice to deal with.

Great inventory, attentive staff (Kalib followed up on all of my questions and was available even when he wasn’t at the dealership) and and seamless process from inquiry through trade evaluation, test drive and purchase. A very positive experience from beginning to end.

The 'Check Engine' light came on in my 2020 Mercedes Benz GLC 300 and I was able to slowly get it to the Benz dealership in Wesley Chapel (Northeast Tampa), Florida. The dealership carefully took the time over several days to test the car and found that it had developed an usual defect in the Cylinder Head due to faulty materials used to make it. Under Warranty, the dealership ordered the parts that took weeks to come but after 4 weeks the car was repaired and I'm very satisfied. The car is now driving great!

When some dealerships are charging as much as $30,000 over MSRP these guys sold at MSRP. Good job guys. Thank you.

I had appointment at 11:20AM. The host checked me in and asked to wait for the advisor. I waited for 15 minutes for the advisor, Darrel William, to take me in. After 1 hour 20 minutes waiting, he told me that they cannot do the alignment with spacers on. I will have to pay $200 to remove the spacers and put them back on when the alignment is done. I refused the service. I tried to tell him the previous dealer I went to did the wheel alignment with the spacers without the problem. My research revealed that alignment can be done with spacers on. I tried to talk to the advisor but he ignored me. $200 to remove the spacers is extreme. When I received my car back, the steering wheel is pointing to 9 o'clock.

I was extremely pleased with the service provided. From the moment I called for maintenance service to the moment I drove away after my service was done, the attention and service was superb. Austin was very professional and attentive. He provided all the details I needed for servicing my Mercedes. I highly recommend Mercedes-Benz of Wesley Chapel. Excellent team!

I was extremely pleased with the service provided. From the moment I called for service maintenance to the moment I drove away after my service was done, the attention and service was superb. Austin was very professional and attentive. He provided all the details I needed for servicing my Mercedes. I highly recommend Mercedes-Benz of Wesley Chapel. Excellent team!

From start to finish, and even now, my experience at Mercedes of Wesley Chapel exceeded my expectations. Everyone was so friendly, professional and extremely helpful. My salesperson ?Matt? was great. He is still checking on me to make sure I?m comfortable with my new vehicle or verifying I don?t have any questions.

Wonderful sales and finance team. Very happy with my GLE 350 purchase

Always a pleasure to have my car serviced at Mercedes of Wesley Chapel. Matthew is my service manager and he has always been very accommodating!

This is not my first visit to Mercedes Benz of Wesley Chapel and it certainly won't be my last. I feel like a valued customer from the time I arrive until the time that I leave.

Excellent service received. Service representative was timely and explained information clearly.

From start to finish, and even now, my experience at Mercedes of Wesley Chapel exceeded my expectations. Everyone was so friendly, professional and extremely helpful. My salesperson “Matt” was great. He is still checking on me to make sure I’m comfortable with my new vehicle or verifying I don’t have any questions.

I had such an amazing time at the Mercedes dealership. They were all so friendly and nice to not only just me but my daughter and my wife I couldn’t have asked for a better experience. Thank you Mauricio for being such an amazing person all around.

Great Service.bought two cars from them. Ask for Ray.

My service advisor was amazing and gave me a warm and welcoming experience. His customer service skills were stellar.

I had an appointment with Matthew Schronce on Friday December 30th to get me an estimate on what needed to be fixed on my 2013 Mercedes ML 350. He handled the process fast and very thorough. Thanks again Matthew.

Matthew S the advisor always provides GREAT customer service. He makes my visits better

Met Vinnie Antonello after the dealer closed for the night, he happened to be leaving when I stopped to look at a car. I liked the car and I scheduled to come in late the next evening to test drive & probably purchase. They were willing to stay after to help my wife and I complete our purchase. I've purchased a handful of vehicles one of the better experiences we have had. Thank you

Extremely disappointed

Service rep took care of my cars needs in a timely fashion (under 2 hours)

Victoria went above and beyond to help us purchase our new GLE 350. Very pleasant buying experience.

Great Sale person to deal with and Good Shopping experience.

Fast service and friendly staff. Complimentary drinks and nice setting. A+

Great customer service by Ashley and Daniel. Very thorough and professional.

Excellent and professional customer service experience.

I just called the service dept and spoke to Chloe. She was rude and short tempered. I really don’t want to deal with a service dept that can’t be cordial and understanding to a potentially new customer. First impressions count. I didn’t know if I needed Service A or B and I guess I’m supposed to have this memorized. Moreover, she told me that if my car didn’t notify me that I needed service, than I don’t. It was the most ridiculous conversation I’ve ever had with a “high end” car dealership.

Everyone is so professional and they really provide the best customer service experience.

I made my first visit and I was greeted with professionalism and given a realist timeframe when my vehicle would be ready. Great service !

Recently went to Mercedes-Benz of Wesley Chapel to look at a vehicle. I had the pleasure of meeting Ray, a 5 year veteran at their location and a kind, honest man. I purchased a used vehicle but was treated with the utmost respect which I greatly appreciated. Ray was kind, honest and very helpful without being pushy. He went above and beyond and was always punctual and quick to respond to me via text and call. The facility is clean, comfortable and they do great work as I had a rim resurfaced and a dashboard repaired! Just wonderful, all around!

I had been shopping for 2 cars for my kids and to be honest, the experience I had at those other dealerships left me not looking forward to dealing with another one for my wifes car. With that being said it was SO STRAIGHT FORWARD AND EASY at Mercedes of Wesley Chapel. Luis Fontanez was an old school, knowledgeable salesperson. They purchased my leased vehicle and I purchased not only a new Mercedes for my wife but also purchased a car for my son. Absolutely top notch and I now have the contact of the only person I will work with in the future!

Darrell was a great listener, he seemed interested in your needs and performed his job Flawlessly.

Very good experience. Salesman knew the product. No pressure. Some flexibility on pricing.

Very good experience my service rep Bryan was very helpful, would definitely go back to him again

Overall pleasant and speedy service visit

My experience was excellent and our service advisor Mr. Thomas Allen was outstanding

Very professional, excellent costumer service.

great attention to detail while show cars for me to buy' shortest amount of time I ever had in 30 years of buying news.

Bryan was awesome; super helpful and informative. Did not allow us to obtain service that our vehicle did not need. Great place!

Mercedes-Benz of Wesley Chapel FL continues to exceed my expectations! I took my G-Wagon in for scheduled service. Everyone was kind and knowledgeable. I received a video review via text following the appointment. They greeted me when I drove in the service bay by my name and I haven’t been there in about a year! These people are fantastic.

Serviced my car. I was told remote battery change is part of the service and 2 days later car shows replace remote battery!

Was thrown out for trying to buy a second key with registration/title in hand. Dealership cited a policy/practice that is made up so they didn't have 'one more thing to do for the day.' They even cited that it was past 4p and typically this is when they 'wind down.' Dealership leadership was unresponsive--still trying to reach AutoNation to get someone there to return call. It is a shame this beautiful facility is directed by leadership that believes customers (the people paying the bills) do not matter. You would be better to buy a used Mercedes from the worst dealership on that planet than step into this facility and face the apathy of every leader and responsible party. Mercedes should be ashamed that their symbol flies on facade!

Recently went to Mercedes-Benz of Wesley Chapel to look at a vehicle. I had the pleasure of meeting Ray, a 5 year veteran at their location and a kind, honest man. I purchased a used vehicle but was treated with the utmost respect which I greatly appreciated. Ray was kind, honest and very helpful without being pushy. He went above and beyond and was always punctual and quick to respond to me via text and call. The facility is clean, comfortable and they do great work as I had a rim resurfaced and a dashboard repaired! Just wonderful, all around!

Outstanding customer service!

Quick and professional

For our 30th Anniversery, my wife and I decided on an SUV as our "gift". We stopped at MB of Wesley Chapel just before they were closing, to look. We found a vehicle we liked. Many thanks to Claude Gourzong & Edens Mesidor for helping us during & after the purchase. Update: Today, I received an unsolicited email from another sales rep from this dealership, trying to get me a trade in a vehicle I've owned for less than a month. I'm not sure if it was the same sales rep who walked up to me, trying to get me to "upgrade" my recently purchased vehicle while it was in for a minor repair. Lost a star for these actions. Update: Trying to sell me an extended warranty?

Had a bad experience

Austin was great he was so professional appreciated his care and service.

Every car dealership should emulate this dealership. The most transparent and no nonsense dealing for a car purchase I have ever had. At no point did I feel uneasy. Kalib Clarke is a true sales professional. I highly recommend him and Mercedes Benz of Chapel Hill for your next vehicle purchase.

The service was excellent, advisor was Michael and he was so helpful and nice during the entire process. He kept in communication through out the service to let me know what was going on with the car and he explained what the issue was and got it fixed fast. The inside of the service center is also really nice. Definitely recommend Michael as it was excellent!

Great customer service today , Thank you

Great overall experience. Fantastic sales service provided by Abdul Ayyad. If you need a Mercedes, visit Mercedes of Wesley Chapel and look up Abdul!

Darryl in the Service Department went above and beyond for me. Nicest guy. Professional and friendly. I was so happy when I walked out the door. Great experience!

Do yourself a favor and go to Tampa. That's what I was told to do by the service manager. Worst dealer experience

I am not much of a fan of these traditional dealerships, however, MB of Wesley Chapel was a great experience! The salespeople were awesome in helping me find what I needed. They were never pushy or did not try to talk me into just buying anything. My experiences at MB dealerships have always been great. This will be my goto spot for the traditional dealership experience!

My service agent, Lindsey, was awesome. The service was complete in the timeframe stated. Price for B service? Outrageous! Over $2000. Same service in Buffalo, NY, under $700. Waiting until April for this one.

Rodney Pickens is excellent. Very knowledgeable and follows up. Facilities are A One. Admin messed up registration but they fixed it quickly at their expense.

Helpful and friendly staff. Buying experience was positive, if service is needed they have made the waiting area comfortable.

as a woman buying a car without a man in tow, it is risky not being taken seriously and/or being pawned off with something not really wanted. My experience at MB was just the opposite to their credit. The salesman listened to me and produced the perfect, certified vehicle. He knew exactly what would make my face light up. The car was so well taken care of by the dealership it looked new. It drives extremely well and I feel reassured it is not going to leave me on the side of the ride, looking for assistance. Everyone at the dealership appears really proud to be associated with Autonation. That's a good sign.

Good friendly and fast service

I had a good experience with my advisor He proved he knows what he’s doing

Mercedes Benz of Wesley Chapel is one of the best dealership’s I have ever been to. I have purchased 3 new cars from them over the last few years and am always amazed each time at the caliber of customer service. My sales Kalib was fantastic!

The service advisor is so nice ! I wish he can train the others because the welcoming is not so great atleast for me ! Idk is it because I’m Hispanic or is it because I’m a female ? Both men where rude and didn’t even notice me ! .. I don’t understand the rudeness the unprofessional acts and laziness dropping my keys because we want to toss them ! Unbelievable they have cameras go check if you don’t believe me ! maintenance to my vehicle was great nonetheless!

execellent service , and good positive responce.

Outstanding service. This was my first time here, and i will definitely be back.

They add huge markups to vehicles ($20,000 for the one I was interested in). Do yourself a favor and buy from Mercedes Tampa instead.

When asked what was included in the $1700 repair/oil change the $50 air ?cleansing? refresher service wasn?t mentioned, I also didn?t realize that they charge $9.95 to install the wipers that they charge 50 for and EVERYWHERE else installs with purchase. They did remove the $9.95. Ask upfront about ALL of the services included in the quote just to be informed.

This was the best experience I have ever had buying a vehicle. Vinnie Antonello was our sale associate and made the whole experience smooth and easy. He was the reason I decided to do business with this dealership. He was very courteous, professional, and understanding. The whole dealership was great throughout the entire process. I will be going back whenever we decide to purchase another vehicle. Amazing customer service even after the purchase. I was very impressed and that is not easy to do because I have been through the process multiple times with all different sorts of dealerships.

great service service was done ontime, service incharge was nice and helpful

This is the third Mercedes that I have owned and so far the best! We had an awesome experience in the dealership. The sales associate, Omer Meral, was nothing but professional and very knowledgeable of the product they sell, not to mention the friendly and approachable he is. From the seles associate to the sales manager the whole experience was nothing but excellent, I definitely recommen this dealership to anyone who is interested in buying a Mercedes Benz and having a great car buying experience!

Exceptional Sales experience. Specifically Rodney! I traded in and bought a used car from them if it was the most pleasant car purchase experience I have ever had. Fantastic trade in and purchase price. No negotiation needed, they provided fair trade-in and purchase prices. I highly recommend!!

Our salesman (beginning to end) was wonderful (Thanks, Howard). However, our experience with the customer service department has been horrific. We purchased our Sprinter as a mobility vehicle, and despite being 5 months old, we’ve had to get it serviced twice for the same issue, within the past month. They were not empathetic or understanding with our situation of not being able to bring my wheel chair bound child to appointments. Our service advisor, Thomas, did not communicate with us, thus we had to push for information. When we called asking for an update (after we were promised we’d have our vehicle the following day), we were met with disrespect and attitude. If you need to have your car serviced, bring it to another location. Do NOT get your car serviced here.

Ashley and her manager we absolutely a dream to work with! Moving forward my business will be with Wesley Chapel Mercedes .

My service advisor, Matthew, was fantastic. Whole place was professional, and most important to me, on time. Would definitely recommend.

I had a very good experience this time at Mercedes-Benz Of Wesley Chapel . My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service an oil change. After doing some research, all of the issues wI had a very good experience this time at Mercedes-Benz Of Wesley Chapel. My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service a oil change. After doing some research, all of the issues were taken care of with my extended warranty.

As always, service was top-notch 👌 👏

Darryl has always taken very good care of us here at Lazydays. We have a constant flow of vehicles in and out of Wesley Chapel Mercedes with Darryl as our go to service advisor. I cannot say enough about him! He is professional, friendly, very easy to deal with and very communicative!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Alan did a great job and keep me informed. Great communication during the time the vehicle was in the shop.

They forgot my tired cap, when I went to pick ups my tires was flattened. I took it in for very expensive maintenance and service. I had to wait for awhile to get a recheck.

Had two recalls on our MB. Austen was a pleasure to work with. Got us taken care of in a timely manner. Very professional. 5 Stars.

Very good service, polite and kind throughout the process. Felt at home and comfortable during the buying process would highly recommend.

First time Mercedes owner. Great experience . I love my car its better than my first luxury car the Range Rover Sport

Mercedes Benz of Wesley Chapel did everything they said they were going to do for me and more, I'm definitely going back to them when it's time to upgrade my Mercedes.

I had a 13:30 appointment and seat and was waiting for my vehicle. I was told it would take an hour to a hour and a half, well after two hours I had enough. I went and got into my car and left. I haven't received a call or anything. I think I would use the shop in Tampa!!

Expert attention- in and out

Outstanding customer service Alan my service person is a true Jem to the company. He stood on top of everything and kept me informed me at all times. The sales men and manager are professional, courtesy, and knowledgeable . They are not your topical sales personal. The entire team treats everyone like they were family, including the general manager. This is outstanding leadership.

What was represented as a 3 hour treatment took over 4 hours. A recommendation was made to have 4 rims and 4 tires replaced at a cost of over $8,000. The mechanic who made the recommendation never spoke to me and I was given no specific details about the problems, only his conclusions. I have asked for pictures of any defects and haven't received a response from the dealer. I have already found a much cheaper remedy even if the mechanic is correct. Mathew, my rep, did what he could to be helpful and he is not part of the problem.

Brought in for schedule B annual service. Appointment making was quick and easy. The RV was serviced the same day. We picked it up after the weekend. The cost of the service was less than we expected. It should be good for another year. We had problems the past year and off and on since purchasing the RV. It kept getting check engine lights. Service here in Florida has been fine, but up in Maine, our other house, there are only two dealerships which work in Sprinters. The last visit in Maine tied up the RV for 2 months and we had a new DPF filter installed. It has been fine ever since.

Excellent service and completed as promised time. Loan car service was good.

Great car buying/selling experience! Worked with Vinnie in Sales and Sam in Finance to purchase a certified pre-owned GLA250 as a surprise for my wife. The team was professional, knowledgeable and did their best to make the process as seamless as possible.

I purchased a car and noticed it didn?t come with an owners manual! I called the sales rep, Omer, the next day and he said he would get me one. 3 weeks later, I called the dealership and asked to speak to the manager. The receptionist took my name and number. An hour later I called back and the receptionist, Joyce, said they were busy with customers. I said didn?t believe that especially the day before thanksgiving. She hung up on me. I then got a call from the manager, Eddy, who emailed me the owners manual. Who the heck wants to scroll through thousands of pages in an email versus a nice bounded book with tabs?!?!? I told Eddy the email wasn?t going to work and I wanted a book for the car and he hung up on me. Never ever buy a car from here. They?re nice to you up front to get your money but afterwards they don?t care about you or the car.

Worst Customer Service…Bought a car and it didn’t come with an Owners Manuel. I called the sales rep the next day and he said he would get me one. 2 weeks later I called the dealership and asked for the manager. I was transferred to the receptionist who took my name and number. I waited an hour before I called back and the Receptionist hung up on me 3 times. The manager called me back finally. He emailed the owners manual which isn’t what I wanted. I’m looking to scroll through a book to find out how to program the garage remote not online catalog. When I shared that with him the manager hung up on me. I strongly advise not to buy a car from here. The customer service is horrific.

Kaleb with a “K”….let me just say he is in a class of his own. He is not your typical car salesman…he provides a whole experience. If you are looking for an experience, you need to get in contact with Kaleb with a “K”.

Our experience at Mercedes Benz of Wesley Chapel was amazing. From the moment that we started our search to picking up our vehicle, Kalib with a “K” provided exceptional customer service. For that, we will definitely be back sooner than later for our next vehicle purchase. If you’re searching for a Mercedes Benz and want the ultimate experience, ask for Kalib with a “K” specifically. You will not regret it!

Service and the Service Manager are fantastic and nice to work with. However, they have plenty room for improving the overall appearance of facility, including providing better coffee and snacks to customers. I have seen other Mercedes Facilities in New Jersey/New York/Orlando that are much better than the Wesley Chapel facility.

VERY Poor service department. I set an appointment for on open emissions recall for my wife’s vehicle. Was told I would have to pay a $250 for diagnostics due to the check engine light. I had it checked outside of the Mercedes dealer, was told it was due to the recalled emissions system and to take it to Mercedes. I even have an extended warranty. Total scam of a dealership!! Definitely will be going to another dealership when my wife upgrades her vehicle.

Basically forced to take our Sprinter in for airbag recall. Picked up yesterday and today getting drenched by cold rain pouring in because they evidently removed seals around where door closes and neglected to do the job properly! So glad I took it in.. NOT

Bought my GLS 450 here. The sales rep could care less after purchase. Don't bother!

Brought car in for service Had to return next day due to same original issue.

Different treatment with/without extended warranty. No decency and reliable service from the premium price paid. We have been using this dealer 6 years for our 2016 E350. We had extended warranty all the way through July 2022. In April 2022 the check engine light went on. The repair was done to the engine mount. But right after receiving the car back we noticed loud noise when accelerating. We took the car back in, asked the noise to be checked, but was told that "the tech could not find any issues with the engine or abnormal noise". OK we thought it might be just our perception but it went on until we have to drop off the car for a tire replacement in October. I asked the engine noise to be checked again, this time we were told repairs are needed for engine and transmission mount (they did the repair in April), leak in the cam covers, link for suspension etc. That's big price tag 3 month after our warranty expired, and a diagnosis request for the same engine/noise issue. They refused to get engine mount covered under now expired warranty, even though I had text message for the same issue with service advisor back in April. We also have to pay extra $300 for diagnosis on top of tire replacement that was not disclosed to us, because I agreed that repairs under $300 without authorization. They said this $300 limit is for each repair/inspection item, not the total repair cost.

Service is always a Great Experience!!! All Staff are Precessional!!!

Outstanding customer service!! Polite and very professional!!

My whole experience with everything and everyone was amazing!!!! The two gentlemen that I dealt with was awesome. They were so patient and nice. They didn?t pressure me into buying anything as I was just looking at first but here I am with my new Mercedes and I absolutely love it!!!!! My salesperson Remigio rocks!!! He is so nice. And Daniel the financial advisor was awesome as well. He was nice and funny at the same time. He helped me through the process and worked with me. Overall experience was absolutely amazing. I couldn?t ask for two better guys to help me with the purchase of my new vehicle as some dealerships are so serious and pushy.

Lindsey is great I always make sure I go to her!

Worst car experience I’ve ever had. I’ve purchased 5 vehicles and this has been the worst. Lied to on FaceTime video to see car and was sold what seems to be a lemon even with carfax not showing it. Delayed/run around responses and been trying to contact the GM since purchasing. Chips/scratches that were agreed upon to fix have not been scheduled. Pre owned certified and another Mercedes dealership is saying I need new tires and haven’t driven anywhere but home since buying. Nobody is making this right at Wesley Chapel and keep getting the runaround. I have purchased does, Chevy, and Nissan and have never experienced this much trouble at any dealership before. I would give 0 stars if possible. Let me know when your GM will contact me. It’s been over 2 weeks and nobody will transfer/have Jerry Kerr call me back. You always give me someone else. I’m fed up with this.

Stay away from these people. The lady we purchased the car from is no longer here, she lied to us from the beginning. She sold us a $4k extended warranty, told us it covered stuff that we found out it did not cover. We purchased a $44k car a year ago, it has 40k miles on it. It is leaking profusely from the sunroof. The dealership tells us they can't help because the 4 year old warranty is up. No $44k car should leak unless it is a manufacture defect or an dud. The people Matt (service manager to finance manager (Sam) has blamed Mercedes of Clearwater for not servicing the car properly. It does not matter the issue, we purchased from Wesley Chapel. Again no car should be leaking unless there are major issues. I would not recommend going to this place to get lied to, or buying a car from this place. Everyone here was nice until we bought the car, then when there is an issue they do not return phone calls/Emails/Texts. I have pictures that I am attaching to show that this car is damaged. It is Florida where it pours rain everyday. My husband has to keep a garbage bag over the sunroof when it rains. We pay an good payment on this car every month. We now have to worry about this being a safety issue due the water intruding into the electronic motor. I am contacting the news channel today as well (8 on your side/Bay News 9) to let them know what we are dealing with on a $44k car, and providing them with the pictures/story, to prevent this from happening to another good citizen. Not just any car mind you, a Mercedes, a well made car. These people don't think about the people you refer over, or the cars you would purchase in the future. They only care about the greed of now/today. It is a shame that they do hardworking people like this.

Always amazing service from sales to service department! Thank you to Lindsey and team for getting my Frannie all fixed up as well as for being so understanding of me being a night shift worker. Y'all are the best! 5 stars for Ray as well for being a great salesman and helping me find the perfect vehicle last October. This is by far my favorite vehicle I've ever owned. ❤️

Thomas from service department was very professional, helpful, polite, dominating with excellence.

The knowledge of the sales people and the staff is unsurpassed. We arrived at 5PM and that same evening, we drove away in our new Mercedes. We absolutive love our new SUV and will forever be part of the Mercedes family. Thank you Luis!!!

Darrell always goes out of his way to make my experience pleasant and, dare I say, enjoyable. He and the Service team provide top tier customer service and maintenance that keeps me and my GLE350 humming.

Before COVID customer service was excellent but now for a supposedly high class dealership, their services are comparable to a mom and pop dealership. Ford dealership still has a shuttle available to take you home but Mercedes-Benz call you a lift/uber...wow.

This is the worst dealership I have ever had to deal with. I purchased a brand new AMG GLC from them in 2019 and the service has been terrible since day 1. Most recently, I received a Warning "low battery" "keep vehicle running". When I called the service department and explained the situation, they told me they couldn't give me a service appointment for more than a week. When I asked what I should do if the car doesn't start, they told me to have it towed to the dealership. I decided to call Mercedes-Benz of Tampa and when I explained the situation they said to bring it in right away. Stay away from Mercedes-Benz of Wesley Chapel. Mercedes-Benz of Tampa is fantastic! It's a longer drive for me but the service is excellent. Mercedes, if you're listening, get rid of MB Wesley Chapel, they are killing your brand!

Sadly another service on my GLE, but Mr Allen made sure I had a loaner and the service was completed by professional tech in a timely manner. Thank you Mr. Allen for your support!

God awful service. Had an appointment this morning to wait for my oil to be changed and was told I I’m to drop it off because there are 8 cars in front of my and it would not be done until late in the afternoon. I guess having an appointment gets you no where. Management could have cared less about the situation. Never would step foot in that dealership ever again. Beware. Terrible customer service. The customer no longer exist anymore especially with their outfit. Stay Away.

They were very helpful and got my car done as quickly as they can

Ask for Kalib! That is simply all the advice I can offer anyone considering purchasing a vehicle from this location. Kalib will listen to you and will guide you in the right direction. You won't feel pressured and he will be patient with you while you make your decisions. My fiancé and I decided to buy a new convertible and initially thought we would only be interested in a Corvette or a BMW 4 Series. Mercedes wasn't even on our list. I dropped by this dealership just to take a look at Mercedes so I could get a feel for the car and our representative, Kalib, was hands down the best sales person we spoke with across the 9 different dealerships we visited to evaluate our car options. He was a huge reason we decided to purchase this car from this location. Kalib was transparent from the get go about the price on the car and how much flexibility he had with our trade-in value. I told him what I was looking for in a car and he showed me two vehicles that checked all our boxes including our budget! A day after purchasing the AMG C 43 my in-laws called and said they needed a new vehicle after their was totaled in Hurricane Ian. We called Kalib to see if it would be possible to get my trade-in back and to instead just increase our auto loan to cover the trade in equity credited to us. He had the my old car back in our hands and the new deal re-worked by 4pm the same day. This was a HUGE life saver for us and my in-laws. My fiancé and I are now completely committed to this location and working with Kalib for all our future service needs and new car purchases!

I took vehicle in for service and unfortunately the service rep never checked in my vehicle. I waited for 2 hours assuming repair was being completed . I approached service desk and they advised me that they were never notified my car was even there . I waited an additional 90 minutes for repair. They were apologetic and replenished gas for my time.

The sales experience was excellent however their service department is wanting. Their service department botched a front end alignment costing me $800.00 for two new front tires in less than 20,000 miles. Also, a check engine light was diagnosed and repair quoted $1378.00. It turned out to be a $128.00 part that I replaced myself in less than 30 minutes. Attempts to contact Michelle the service manager have all failed leaving me with no option than to turn the issue over to Mercedes corporate for investigation.

Worst service I have ever seen. I gave them another chance after the first service but they screwed me again. I am now considering trade in my car and but a Range Rover instead. Don´t go to this place.

Incredible experience working with the staff at Mercedes Benz of Wesley Chapel. Friendly, responsive, fair pricing, and always went the extra mile. I'll definitely start my next car purchasing journey with MB of WC.

Friendly professional and very helpful staff..

Excellent service ! Matt was awesome very knowledgeable and courteous! Really happy we went there !

One star for the service department . They have the worst employee /Tammy . My car got towed there and they didn’t even know it was there .I had to call 5 times to asked her about my car and she kept telling me it’s not here !!!! So I called the tow company to make sure my car is there and they told me yes and we had a picture of your car parked there .so I called her back to tell her . she said can you send me the picture.!!!!!!!Unbelievable I think she’s too lazy to get up and look for it.so I called the sale departments to ask for help and there’s a kind gentleman took him 10 min to look for it and he found it . Of course my car didn’t get check for the whole day . What a Horrible experience with Tammy . My advise to you is just do your job right . You’re getting paid for it and don’t be lazy .

I’m not usually one to complain but dealing with Matt and Michelle in the service department today was overwhelming to say the least. Let’s just nicely say the service was no where near up to par and I will now be driving to Tampa from Wesley Chapel for services moving forward. “This is an hour and half round trip!” I would strongly recommend you all do the same, lots of luck!

Service was done as promised and on time. According to the vehicle the oil level is below full, but is certainly full enough. The DEF service was done perfectly.

Great Experience, easy to do work with, and had the perfect car in stock for my wife

Courteous and timely

Communication could?ve been a little better, so I didn?t have to bring my car back a few days after purchasing, and I live quite a ways away but the dealership was amazing and they conducted all the repairs and a very timely manner and with great customer service.

Great team of Enes, Pedro, Victoria and Brett. They really worked hard to get the sale. I would definitely purchase here again.

Brenton was fantastic. It was a pleasure doing business at this dealership.

This is my 4 Mercedes purchase. I have always used another local dealer but since WC was celebrating Breast cancer awareness month (I'm a recent survivor) I wanted to try them. I am Sooo glad I did. They were wonderful to work with and I left a very happy girl!!! with my dream car!!!!

Claude , our salesman, was wonderful. He was very knowledgeable and patient. He did whatever it took to please the customer

My service person was very professional and good to work with. He communicated well and provided good service overall.

Good process. Service provided meet expectations.

Darrell Williams was very informative, professional and answer all my concerns.

Sky did a good job

HAVING MY CAR 2016 GLA 250 FOR A 40.000 MILES SERVICE. GREAT EXPERIENCE. COURTESY AND TRUST A THE WCMB DEALER. SERVICE ADVISOR/ ASSISTANT SERVICE MANAGER MATTHEW SHRONCE EXCELLENT & VERY PROFESSIONAL.

Very reliable service, service advisor was great! Great customer service.

Isiah was our salesperson and he was fantastic! Super easygoing and helpful. We were just looking but ended up purchasing a new GLC 300 because we really liked the car AND our salesman! Daniel our finance guy was personable. I was confused as to which company my loan was through though. Super easy process and relaxing atmosphere. One big complaint was I got locked in the lot because whoever left last did not check to see that everyone had left, as my husband drove our new vehicle and I was driving our original vehicle. I had to drive around the lot until a night worker saw me and then they called one of the managers to come unlock the gate so I could leave. I ended up being there about an hour after my husband left waiting to be let out of the locked lot. I felt quite anxious and uneasy. I went back Monday and The service manager was really nice, as I added a grill light the day after I purchased the vehicle. He got me right in and explained all functions on my new car for me so I would know how to work everything. Thanks so much for this experience!

The salesman, Luis Fernandez, and other staff members were very nice. Luis was very helpful in allowing us to select the right vehicle without pressure to buy any particular one. They also did not tack on an additional market adjustment fee, like some other dealers, or pressure us to purchase unwanted additional packages.

our salesman RP was great. very professional and personable. dealership handled everything

Great service!

Dealership is nice but Ray Cannon is an awesome salesperson. Highly recommend you see him, you won't be disappointed. Thanks again!

Matt was my service advisor and he was excellent. He informed me of what the service entailed and cost for the service as well as answering all my questions.

The people at Wesley Chapel Mercedes’ will make your dreams come true!! Isaiah is down to earth, wonderful person, so helpful and knowledgeable!!

They had my car a week: didn’t fix the problem. Neither did they wash the car or put gas in it. I thought I was buying a luxury car with luxury service, not a Yugo.

Very professional and customer friendly

Easy smooth transition - felt welcomed even though I was not buying a new car.

I have been to several dealerships and this was the best I have encountered in a long time. Luis Fontanez, the salesman, was very helpful throughout the sales process, were other staff members involved. I highly recommend this dealership.

Been w/Mercedes 20+ years. Sales dept is on point with other dealerships. If you’re getting service, you’re much better off driving to S. Tampa or Orlando. Can’t think of a time that I haven’t been quoted $4-6k(+) in ‘needed’ repairs. So much so that I started taking it to other dealerships for second opinion, which confirmed Wesley Chapel assessments were consistently wrong. Considering taking the matter to corporate with most recent issue.

HAD A BUDDY GET A 2018 E CLASS AND JUST LIKE EVERY OTHER REVIEW I SHOULD OF LISTENED CUZ THEY DID ME THE SAME WAY HAD ISSUES WITH THE CAR AND THEY DID NOTHING TO HELP ME THE LADY IN FINANCE LIED TO ME TO GET THE EXTENDED WARRANTY SAID I WOULD NEED TO WORRY ABOUT ANYTHING BUT WEAR N TEAR ...... UNTILL I TRIED TO USE IT AND YEP TOTTALLY LIED TO ME NOTHING WAS COVERD

For three hours I waited for them to run a $281.00 diagnostic on my MB B250e. Then I got a price of over $2,200.00 for changing two $179.00 ABS sensors that included $450.00 to take the two wheels off and back on again, to be able to change the sensors. I went to another auto repair service center and they charge me less than $900.00 for the same job. I was considering buying a new electric Mercedes Benz, but with those service prices I will never buy another Mercedes Benz.

Great service! I was visiting from New York and they took care of my car without an appointment and had me back on the road in no time ! Thanks Mercedes-Benz of Wesley chapel

The dealership charged more labor hours than the recommended standard to change four motor mounts and the upper and lower pulleys. Initially, they wanted me to pay 13 hours more than the recommended 5.5 hours to perform the job, I ended up paying them 1 hour more.

The experience of purchasing the vehicle was positive. The sales associate was very helpful. Less than a month after the purchase, at least 1 other sales person spammed my email, trying to get me to trade-in the vehicle on a new one.

The worst Customer Service I have ever experienced . I did a Service A maintanence and they didn't even bother to wash my car. Tire pressure was not even checked and the next day after the service I had to go to a gas station to fill air. Please stay away from this Place .

Clause is the kind of car salesman that you hope to get when you walk into a new car dealership. Had exactly what I wanted. Answered every question. Knows every button and switch. Showed us some little known tweeks. Took his time. We ended up spending several hours and drove away in our brand new 2023 Mercedes Benz. Be sure to ask for Clause when going to Wesley Chapel Mercedes Benz. And thanks again for the free t-shirts Clause.

Great sales of cars, but cars can be found anywhere. Extremely terrible after sale experience. Refused to repair a BSM error code for a purchased vehicle after 2 days of picking it up although it was under the 90 day warranty. Complete waste of time although they might say they will see how they can help. I strongly don’t recommend buying new or used cars from here. Plenty of places you can buy a car from. KEEP AWAY FROM HERE. Update: after they saw this comment. They replied to contact the GM and left the dealer phone number. Still had no options and kinda told me to live with the matter. Complete BS. Stay AWAY from hereeeee

Quick, responsive, and efficient, my experience at Mercedes-Benz of Wesley Chapel was wonderful. They answered any and all questions that I had very quickly, and they worked with me to get me my car since I was purchasing from out of state.

There's always anxiety and hesitation when purchasing a car, but MB of WC, particularly Kalib with a K, made it stress-free. Kalib treated us very well. He certainly sells much more high end cars than the one we purchased yet he treated us like any other customer with honesty, candor, and especially patience. I would not hesitate recommending MB of WC, and especially Kalib with a K.

Brought AMG GLE43 in for a tire due to a nail. The first service advisor was clueless and told me they didnt have the tire. When I asked if they could call other Mercedes dealerships to get the tire, I was told they called Tampa but they sold the last one. I had a feeling that was not correct so I called Tampa Mercedes they had two and installed the tire in about 2 hours. Not the honesty or experience you would expect from Mercedes.

Great Service highly recomend!

Just love the attention to detail!

The worst experience I've ever had After calling and be notified that the vehicle I was looking at was available (mustang 2016 gt premium) I drive hour away for the salesman Howard Hopkins to say that the key was lost Then after pulling my credit and valuing my trade and signing papers work for my trade-in They told me I could go home and That everything will be finished the next day The next day came around I called to check up on the status the salesman (Hopkins)notified me that nothing was wrong with my approval but the car needed a Cadillac converter I called again to confirm what was going on then I got report from another salesman telling me that the car was sold from under me to another person this is very unprofessional I'm very upset and still haven't got to talk to nobody about my issue I will not recommend anyone to deal with salesman Howard Hopkins

My advisor Lindsey was amazing very friendly, answer my emails with in a timely manner did the correct recommendations Alignment on the vehicle was spot on. Vehicle performs like expected, will definitely recommend.

Go see Vinnie.. he provided the attention and time that made my experience with them A+... thanks!

Very nice cars nice staff, service department is another thing, hence three stars

Poorest after sale experience ever. Keep away from this place. There is plenty of cars everywhere else. They only care until they sell you a car and after that you are worthless. Gave them multiple opportunities to solve their mistakes but no solutions, completely helpless and not recommended at all. Keep away

Great customer service

very good serves

Mercedes Benz of Wesley Chapel is by far the best Mercedes dealership I have visited so far. Claude Gourzong (Our sales rep) was awesome !! We live in orlando, but drove over to buy our GLE from this dealership due to their great service and really no hassle style of service. You feel like they are treating you with respect and honesty. No drama - just honest pricing and inventory transparency. Would highly recommend wherever you are located - they are worth the drive !!! I would buy another vehicle from them without any reservations in the future.

Extra care was given to my service needs. Bryan and Stephanie were very caring.

Mercedes of Wesley Chapel took very good care of me and my car! This visit was my first time using them for services, and I certainly plan to take “Kandy” back for all of my future car needs.

The service for the repair was very good. However, my car has less than 22,000 miles on it and this was the 2nd wheel sensor that went out. It rendered the car inoperable and left me stranded. It is dangerous and I am grateful I was not on a interstate in heavy traffic as it would not go in to any gear other than park or neutral. Also my windshield wiper fluid pump went out. A little disappointed to have these problems with a car that has so few miles. The dealership is fine and my service rep did a good job but I am disappointed with the car.

Service personnel are outstanding. I really like my Mercedes.

Very good experience overall. Very pleased with quality of service work.

My service advisor Darrell is awesome! He is able to problem solve my needs in the first call. He’s incredibly professional, friendly, and very proactive in trying to problem solve his customers needs. He consistently goes above and beyond what is expected. He is a true gem to Mercedes Benz. It is a pleasure to work with him. I live in South Tampa and I have absolutely no problem driving 15 miles out of my way to have my vehicle serviced by Wesley Chapel Mercedes-Benz.

The professionalism and friendliness of this place was wonderful. Compared to my prior experience at Wesley chapel Honda which was horrendous, this place actually cares about their customers. They have earned my business. Lindsey my tech advisor was always in contact with me the entire time and I never once felt uncomfortable or taken advantage of.

Professional Staff. Great car buying experience! Thank you!

Mercedes Benz of Wesley Chapel is very professional and courteous. The process from dropping off my car, to getting a loaner, to picking up my vehicle once the service was completed was very smooth. I highly recommend this location and look forward to having all my future service needs met by them.

20 Minutes after I arrived, I was finally greeted by the service representative. One hour later, I looked into the service garage and the vehicle had not yet made it to a service station /lift. I was told twice that the vehicle would be ready shortly. There was at least more than one hour that elapsed that the vehicle was finished. Total time for an oil change, tire rotation and 20 point check-up was 3 hours. It seemed that there were a significant number of employees passing through the service area and very few customers. The service reminder sticker was never posted to the L/H upper inside windshield.

Very nice people ,easy to communicate all the staff .

I took my car to get serviced because the engine light came on and it had not been 30 days since I purchased the car. I was charged $140 dollars for some emission tests and they also wanted to charge me to replace the filter. All this should of been taken care of before the car was sold. I am also disappointed with customer I tried to get in contact with the “advisor” but I never received a call back. I believe if you are in the business of selling high end luxury cars you should also strive to give excellent customer service to at least show you care about the customer.

I was very disappointed with how the auto service department handled the car problem I was having. It has not been more than 30 days since the car was purchased and the engine light came so I took it to get serviced but they billed me $140 to run some tests and they also wanted to charge me to get the air filter replaced when all those things should get of been taken care of by the dealership before selling the car. I had higher expectations for this dealership since they are in the business selling high end luxury cars and I guess I expected better service.

Bought a 2013 Boss 302 Mustang yesterday. Fransisco Colon is awesome, he answers everything on time, promptly, he took me for a test ride and was on point , friendly, great guy to to business with. Howard Hopkins took me for a test ride too , he was great, and Daniel Blackledge was great too, and straight up. It was a great experience to buy the 2013 Boss 302.

By far the worst experience I have ever had at any Mercedes dealership. They took my car in for a light on the dashboard and came back with a diagnostic of a failed sensor and engine issues. I had them all fixed and had to wait over a week for them to get it back to me. Within one day of having my car back the "new" sensors they had put in stopped working on the highway, causing my car to lose all traction control and ABS, both extremely dangerous to not have on the highway. I took my car back and was told it would be another week to fix their mistake, during this week I placed approximately ten phone calls a day to their dealership and was always told by their receptionist that my service advisor was busy and he would call me back. That call never came. I then tried getting in contact with the director, but once again was told they were not available and that they would call me back. I sit here waiting, days later and still no reply. This dealership is awful in every way, please do yourself a favor and go to the one in downtown Tampa. It's a bit further but they have always been trustworthy and fast. This place is a dump filled with incompetent workers who refuse to help anyone.

I cannot get the Service Department to pick up the phone !!! buy and service your car somewhere else.

Quick and easy service. Nice waiting area. Darrell was extremely helpful and courteous

I have been trying to get an issue resolved but I faced remarkable stone-walling. Each person I worked with would only tell me "there's nothing I can do" and when I ask for a manager or someone who could help I get a run-around. The closest I have had is a customer service person take my email address and phone number so a manager could contact me, but no one every followed up. I feel they are just hoping I would get tired of it and drop the matter; I don't think I would return to the dealer again. Following up to their reply posted below: no follow-up ever happened, in essence the same as above.

Great service,very professional. Good product knowledge.

Prompt, professional, extremely knowledgeable and down to earth; Matthew S. and team at Mercedes Benz Wesley Chapel have my future business.

Initially purchased a used vehicle from them. The next day I returned it and purchased a new GLC Blackout Edition that is just awesome. My salesperson Victoria Sevastianova worked on different vehicles with us for 2 weeks before we finally got what we wanted. The dealership moved vehicles from other locations for us to look at until we got the perfect match. Sales Manager Edens Mesidor and Finance Manager Pedro Centeno worked their magic to get the deal done. Sales Associate Brent Gordon was also extremely helpful during the process. The entire staff was friendly and helpful. It was a very pleasant experience.

I had a great experience at Mercedes of Wesley Chapel. They are not high pressure at all. Every single person I worked with was an absolute professional. Omer took the time to show me all of the n features my car offers and even after the sale, reached out to make sure I was happy with b my car & offer his assistance with learning any features I needed help with. The customer service was excellent!

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

This was the worst experience I ever had.. my car was in service for over 24 hours, I was told that my car would done next day and I?ll get a call in the morning.. Next day I never got a call not after I had to text the agent at 12 noon to find out what happened with my car.. I was told my car?s computer was not working right and it may take longer and I would have a car to use in 45 mins, I didn?t hear anything from the agent not until I texted him and called him after 2 hours, then he told me my car was done!! His excuse for the delay was that he was busy with other customers, am?t I one of his customers???? I hope this doesn?t happen again.

That’s place so nice and professional when they do it, I recommend Kennedy Skylar, she is very nice and try her best to help me, thank you again

Excellent service. Matt was courteous and honest and my vehicle was completed when promised.

Excellent experience, good service from the moment you arrive until you leave, and with excellent facilities.

Thank you so much !

Awesome services!!!

My husband and I traveled all the way from Boston to purchase a vehicle that this dealership had available. Before flying out, our sales representative, Ashley Tucker, went above and beyond to answer all of our questions, provide us with close-up pictures/video, describe all maintenance that had been done to the vehicle, and so much more. After dealing with us via phone and email for about a week, we decided to make the trip out and Ashley did not disappoint. She had our vehicle ready for viewing in our own private area, accompanied each of us on a test drive, and helped us finalize the process, all while making us feel welcome and valued. We cannot say enough good things about this location and their staff. They go above and beyond for their clients. We are so grateful and excited with our new purchase!

I was very happy with service I received ,thank u

Matthew Schronce as a Service Writer Specialist is tops. Clear in his explanations, professional courtesy and excellent in all aspects of his profession.

Just brought my car into service. I had to call three times a day to get a status on my car. Called service manager no call back. Service techs never call you back. Finally got a text at 7 pm at night one day that my car was ready?

I perches my C300 from this location unfortunately 😔 I was disappointed about the time to finish the service that it suppose finish according to the contract they write for me it take almost 4 months to finsh .then when I purchase the car thay offers me a warranty and I told them do not add it .the finance manager do a mistake for adding this warranty to get more money from the customer and when I call him he say i will take it off from the loan. Almost 5 months nothing happend.I have contact them every day to reach any one no one give me answers. Unfortunately very bad location to purchase a car starting from the finance manager ending with the service. Not responsible location thay ignoring customer never answered phones sooo bad

They make it easy to do business. Service advisors are friendly, quick and make it so easy to drop the car off. I always schedule a loaner vehicle and never have an issue.

Service consultant Matthew was outstanding, provide great details on what was needed and the cost. The shop did a good job, I'm back on the road.

Remigio Romero helped me recently when I purchased my new car. Remigio helped me understand all the tech from the car. Very patient and helpful- best customer service in the area!

I received outstanding service. My service representative did an outstanding job making sure I understood what was going on with my vehicle.

Excellent service! Bryan went above and beyond to make sure I knew what was needed and when it would be ready. I appreciate the kindness by all the staff during the process.

Courteous, professional, honest and genuine are just a few of the ways I would describe my buying experience at MB of Wesley Chapel. I traveled from out of state to purchase my vehicle. Each person I dealt with respected my time and understood what I was looking to accomplish. Thank you!

EFFICIENT, CLEAN AND PLEASANT Mercedes dealership. I’ve been to many between Jacksonville and Tampa. This one is best for service.

I was very shocked and disappointed in client advisor BRENTON GORDON's unprofessional service and passive aggressiveness in his follow-ups. Because of him, my family decided to buy a GLC ELSEWHERE. Long story short, I had to put a hold on my car buying process due to emergency remediation in my new house. We have been dealing with repairs everyday since my initial call to Mercedes Wesley Chapel weeks ago. Aside from my job and all of this going on, I routinely get unsaved numbers/non-contacts blocked as spam calls and disconnect from my personal phones, emails, etc when I'm busy. It was not until a few weeks later that I happened to have a call from Brenton go through. I picked up and shortly after I answered, the call dropped. He then texted me immediately, "Thank you for letting me know you are no longer interested." I let him know about the dropped call, and he was explaining how he gets hung up on all the time in the auto industry. I thought that was the end of it after he mentioned that he did not mean to offend me and we clarified things. HOWEVER, he then proceeded to follow-up in an email where he passive aggressively said, "I responded to your request for information on the vehicle. I wanted to make sure you received the information because occasionally my emails get picked up by SPAM filters." It's unfortunate if you get hung up on a lot, but you cannot just assume someone's situation or question their integrity like that. Even more so, to childishly capitalize SPAM and text me the way you did makes me glad my family did not do business here...

Went in for a tire pressure sign, and got that fixed at no cost and free car wash and vacuum.

excelente servicio. Gracias a luis por su maravillosa atención y su paciencia para decidirnos.

I will start with Claude the sales rep was great and definitely was a pleasure to work with. I purchased a new vehicle however, it had a very strong windex type smell, at least to me. Since it came out of detailing I chalked it up to being something the detail department used. It never went away after a few weeks. I brought it back the detail are did what they do and tried to clear it. It was still there after a few weeks and I brought it back. The service dept couldnt identify the issue and contacted MB to get guidance. After removing the seats and other suggestions they were told to return the vehicle to me and chalked it up to new car gases. The smell was still there and I brought it back. This time and engineer came out inspected it and said its new car gases. I have never had this type of new car smell and absolutely annoyed to the fact that I am being told to remote start the car before going in so its not so bad. I am absolutely infuriated right now!!

Very good customer service , will have service work again

Commercial client was in process of purchasing Metris Cargo which they sold it right from under our feet while we were still talking. That is poor business practice. I would never purchase anything from this dealership!!!

Between my brother and I we have purchased at least 4 cars from this dealership. This includes from AMG models and large SUV's to sedans. The team that sold me my cars is no longer with the location unfortunately. This review is in regarding the service advisor Mr. Darrell Williams. The epitome of what you want in first class service and expertise. A rush when you need him to be and sound advice when you need as well. No other place I'll take my 2021 E63s AMG based on what I've gotten so far with my other vehicles. Bring your cars and see him, you won't regret it.

The service I received with Bryan and the service team was exemplary! It was smooth sailing from the get go. I received updates along the way and was pleased to hear all my concerns were addressed and I was completely satisfied upon completion.

I just moved to Florida from Texas and of course my vehicle needed service after such a long drive. This center took me in with open arms. Matthew Schronce--a top tier service provider here--took care of me as if we've known each other for years! I'm extremely grateful to him and I appreciate his astounding level of customer service. This center serviced my vehicle AHEAD of schedule, cleaned, and most importantly, communicated with me every step of the way. Let's just say, this is now 'home' in so many ways. Thank you MBWC!

Great experince they was very nice easy going, I was looking for something and i did comeout with something better

Took over four hours to get a tire repair completed. Took over 30 minutes to be greeted by the service person, couldn't locate my car after the repair had been completed. Over 30 minutes to locate my vehicle.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

My car in for recall of the back up camera on 8-5-22. Repairs accomplished, but I noticed if a person stood behind car on the left side the camera displayed them on the right side. I notified Alan Viera Sepulve ( my svcs. manager ) everything completed 8-6-22 and no malfunctions. Mr. Alan is an excellent service manager.He is friendly, courtesy, knowledgeable and I hope YOU continue to hire people of his caliper and experience.

I’ve always had a wonderful experience with the staff here! Any issue that I’ve had has always been taken care of. The complimentary snack station is awesome and the service is swift!

I went to this showroom to get my tire replaced. Staff responded promptly and provided good service and did a free car wash as well. Waiting area is nice and they have good range of coffee varieties. I would love to visit again this place in future.

I had never purchased a car in an hour before , Thank you Mercedes of Wesley Chapel for your professionalism, Kaleb Clarke you rock!

I would give a 1/4 star if I could. Worst experience - BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Just wanted to say the customer service I received was outstanding. My advisor was Thomas Allen and he was amazing. Thank you again

Excellent service, fast and excellent customer service!

Good experience overall. Would do business here again. Had a very attentive sales person (Subby) who worked very hard to put the deal together. I traveled from Jacksonville to look at the car. It was what you would like from the AMG package in the interior which was immaculate. The exterior did have some issues. It looks like it was taken through the robo wash a couple times a month. The dealership was willing to work with me on the issues and we were able to come to terms. Dealership was clean and upbeat, everyone I talked to was pleasant. Now for the only real negative I had. A deal was made by emailing back and forth. I obtained a check for the amount of the vehicle and traveled back to the dealership to finalize the sale. There is no reason that it should have taken almost 2 hours to take a check, shake a hand and hand over the keys. Absolutely would not stop me from going back, but improvement on the Mercedes Benz AMG experience could be made.

30K mile service. Alan was my service rep.. He waa friendly. Facilities were nice and clean. I appreciate the good service.

I had a recall notice on my 2021 GLE53. I just recently moved to Brooksville, so I choose to go to Wesley Chapel for my recall. The dealership is beautiful and the staff courteous & helpful. Matthew Schronce made me feel welcome and was very informative concerning my experience and questions. I will continue to make this dealership my Mercedes Benz home!

Good experience. Alan and workers all cared about a successful outcome.

Great experience

Victoria and the entire team was great ? appreciate you guys for the great buying experience

Excellent service and customer service. Mathew did an awesome job and ensured my auto got the attention needed

Customer centered staff all across the board - Luis (Sales), Bryan (Service), Ariana (Service desk team), technicians, and the entire concierge team is simply amazing.

They did a very good job I was in an out within two hours it was supposed to take 4

Susan did a wonderful job. We were very pleased with her professionalism and honesty.

Excellent service, I was so happy buying my first car there. They helped me with my credit choices founded the best one. I am so grateful with Mr. Remigio Romero. The dealer is so clean and everyone is gentle and courteous. Thank you guys!!

Luis Knowledge and support helped me decide on the car.

Very satisfied with the process to buy a car, isaah informed each steps.

This was a great and very seemless process. I had to get my car checked for the brake recall. The way it was handled was top notch.

This is a good dealer,kind and respectful.I wait for my car and the time was nice.

Service performed on time and as promised. Great waiting area that allowed me to work while I waited.

This is the best dealership to take your Mercedes to for service. They are honest, thorough, and professional. I made the mistake of taking my 2020 GLS 450 to another dealership when I had an issue. They wanted to charge me almost $6,000 to fix an issue that should have been covered under the warranty. I picked my car up and took it out to Wesley Chapel, and I'm so glad that I did! They fixed it and it was all covered under the warranty. It was also squeaky clean and shiny! For as long as I own this car, I will be driving out there for all of my service!

Service Advisor Brian really cares about Customer Service!!! Makes the experience enjoyable! Very knowledgeable!!

I had my car inspected and had a noise concern coming from the vehicle. The maintenance guy was attentive and the service department concierge lady was amazing.

Isaiah was very welcoming, friendly, and knowledgeable. I would refer him to my friends and family. Thank you for such a wonderful experience

Great service and a great facility. Howard was excellent!!

Outstanding customer service! Makes you feel like family! Best experience I ever had at dealer!

My experience was great. The facility was clean, everyone was nice, and the salesperson was extremely helpful.

I did not have an appointment. But they squeezed me in. My tire had leak. They were very helpful and provided excellent service.

I went in for my scheduled service and Bryan made the process seamless. I opted to stay while the service was being performed. The facilities were outstanding.

I live in South Carolina and am currently working in Florida. It took longer to get an appointment to fit my schedule than I anticipated, but I have used this dealership in the past and have always had a positive experience. This experience was no different - 5 stars for my service consultant Susan and everyone else I interacted with at the dealership. They are always first-class!

Aweesome experience Darrell at the Wesley Chapel location was customer service focus and made me feel like I was apart of the Wesley Chapel Mercedes Family

I have to say Darrell was very kind and helped me out by explaining to me the work that was to be done. Tammy was wonderful she pulled up my car and it's the little things that make an impact. She made sure the A/C was on for me so that my car would be cool.

I have lost all respect for this dealership. To switch out a AC pressure part they wanted to charge me more then double the acceptable charge after having my car over 2 days with an appointment. I also wanted information on purchasing a new vehicle and was never called. Absolutely embarrassing and I will never do business with them again.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

I can’t express my gratitude for Suddy which was my Salesman at MBWC, Suddy hands down made my experience smooth, stress free, I was elated with his compassion and patients during the sales process, I highly recommend Suddy to anyone considering a Mercedes purchase!

Bianaca went ABOVE and beyond. Whenever I had a question or concern, she was helpful and an advocate for me. When I am ready to purchase a car… Wesley Chapel Mercedes will be my first stop!!

Bought a used Genesis Coupe. The whole process was smooth and easy, for my first big car purchase. Kalib is the man with the plan. Nothing but amazing things to say about the whole place.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

Luis Fontaneńez the car salesman who helped me in my visit there was very knowledgeable. Explained to me everything about the car i was buying. Most of all he didn’t pressure me to buy it. So, without hesitation & no bargaining. I bought the car. Helped me also get the car financed. Way to Go Luis & Thank you very much. Nicolas Nicolas.

I bought a 2022 GLA 250, and I am happy with my purchase. Everything was fine.

Good service, Thomas service rep always a pleasure working with him.

I have been taking my GLC to Wesley Chapel since I purchased it from them 6 years ago. I live 1 1/2 hours away, but the trip is worth it because I am always treated with respect, service is exceptional, and the facilities are comfortable and spotless. I never feel pressured or hurried.

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Mark was very helpful and wonderful to work with! He always made himself available to answer any questions we had .

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Daryll is always very helpful when I take my car in for service

My wife and I went to this dealership just to window shop. However, we found a 2018, E300 with only 3,500 miles and in perfect condition. R.P. the sales associated was extremely helpful in getting the deal done. We were given a fair trade-in deal for our 18 years old car. We are happy we went to the store.

Amazing! Thomas Allen is the best Service Advisor.

Ana and Mauricio were terrific in helping me quickly and efficiently purchase and finance a new AMG GT 53. I do not like spending the whole day in the dealership so it was appreciated how quickly and easily they made my purchasing experience. Without question, I will give this dealership an opportunity to earn my business again in the future.

Brakes light was on while driving to Tampa

Great customer service. I have recommended family & friends to purchase from Subash Kumar at Mercedes of Wesley Chapel

Still falls way short of service offered by Helms Brothers New York. Car was dirty when returned. And looking at what they purportedly did, seemed that nothing was touched - made us doubt whether any service was done at all. One positive this time around - they provided a loaner. Previously, we weren?t. This dealership is a sad reflection of Mercedes Benz - The Best or Nothing. It might think twice when it visits this dealership?.

I had gotten into an accident right by this dealership and had dropped off my car for repairs. I was astonished at the lack of customer service, both when I arrived and when speaking with my service manager. Multiple times I had reached out inquiring about the status of my vehicle and if repairs were being made along with a schedule. Multiple times my service technician failed to reach out to me. On receiving my car the service technician who pulled it up managed to ding my door. If you have the option other options for service or purchasing a vehicle, go elsewhere.

I just wanted to say that everyone at Mercedes-Benz of Wesley chapel was very professional. Ashley and Brent were the two sales people that I dealt with and they were excellent. I do want to give an extra shout-out to Brent though. I don't with Brent for the majority of my sales purchase and I must say that he was the absolute most attentive salesperson that I dealt with including many other dealers and sales people that I talk to. He was very understanding and respectful of my time. The other thing I loved about myself people actually and Brent, is they were not pushy throughout the process at all. I will definitely check their inventory and give them a chance to make a deal the next time I look to purchase another vehicle.

Busy service center wait time was as expected with an appointment. Matt at the service advisor was very thorough and informed and took time to verify issues (DEF system) with the mechanic to find resolution.

I’ve done business with this location as far as services and car buying on several occasions, there are a few people that stand out me just due to how consistently kind they have been. Darrel in the service Dept, Claude in sales and Edence in management. I’ve been to other Mercedes locations and they often make a person feel as if they don’t have the time, or the patience. I’ve never felt this way while Dealing with these 3 people. Outside of the interpersonal skills that have been displayed I’ve always gotten a vehicle that I’m in love with. Thank you all for the consistency

Bianca did an outstanding job listening to me, understanding what I wanted n needed in a MB as I had 7 and the no 7 A Class was a lemon, she was amazing landing me on an MB that met my financial as well as comfortable safe driving needs....she picked the 1 CLA and that was it! She was very professional and sincere and made a huge effort to get it right w me the 1st time....outstanding sales person and MB of WC should be dam proud she is on their team and a true asset to the dealer as well as the MB brand....

Purchased our vehicle here, we have had nothing but an excellent experience. Everyone is courteous and helpful. Will always come to Wesley Chapel Mercedes

Brought RV in for regular service, very professional and personable staff, comfortable waiting area, price in line with others. My only complaint if even that, is they are apparently still operating under Covid protocols as they still only provide water and soda for waiting customers. Considering my recent visit to a Hyundai dealer for routine service on my Ioniq where that dealer has rolled out their popcorn machine again and some other munchies available as well the usual water and soda. Was kind of hoping a Mercedes dealer would treat their waiting customers at least as well as a Hyundai dealer.

We Just leased a new car here on 3/26/22 and had an amazing experience! Ask for Rodney. He was incredible to work with. He was friendly, knowledgeable, and efficient.

We arrived on time, the check in person told us to wait in the waiting room for our service rep. After an hour of waiting, we had to ask questions about our service. The check in person did not inform the service rep we were waiting. That made the whole appointment time invalid. The tag was marked as priority and waiting. When the service was finished, the rep called the home number instead of looking in the waiting area. VERY VERY unorganized

Very professional and very service oriented. Very helpful

Previously I had my car serviced at a different location, but since moving to WC it made sense to switch to this location. This was my first service completed at WC and my Service Advisor, Darrell, always makes my experience a great one. I was Darrell?s client at a different location so now that he?s in WC, makes it even better. The overall staff has been great as well - Sales, Service and Concierge.

This was our first Mercedes and RP and the team at Wesley Chapel made it easy and seamless.

Outstanding knowledgeable sales staff that was very responsive to questions

Went to have it serviced. They did a great job. They informed me about of the progress as it progressed

Had great experience in purchasing a new vehicle from the dealer at Wesley Chapel.

Great service with professional staff that really help. Facilities were very nice and how to use items on car great…Great selection of items you could purchase was available…

Had my car checked over because the CPO Extended warranty was due to expire and I had a windshield washer issue. They found that my timing seals were leaking and repair was warranty. They ordered a part from Germany and four days later, scheduled me in for service. They gave me a loaner as we expected the work to take several days. It was done in one and all is good!

Went twice to look at cars before buying. Ashley was amazing. Patient with all of my questions and never made me feel like I was a burden.

Thomas was my service rep and he was outstanding. Helpful and so nice. I truly appreciated his professionalism and kind spirit.

Luis was a wonderful salesman an gentleman an Pedro the financial manager was truly good he made sure we got the deal an made it happen.

They had a loaner ready for me and keep me up to date with the progress.

From my first phone call to Omer to driving off the lot there are really no words to describe the professionalism and customer service that was provided for me.. Jerry Kerr the GM took time to come out and make sure my experience was great. The facility was so beautiful and everyone very friendly - My E400 was clean and Omer was so knowledgeable with the vehicle..

I have a diesel car and I'm always leery of taking it to the small shop to get worked on. Every time my car requires an oil change I take it to the dealer. Service was timely and my car showed up clean as a whistle. Not only was the weight comfortable but my service representative managed to save me some money on the oil change too.

So clean and kindness but too arrogant about the lack of supply of vehicles.

WE ORDERED OUR CLA 23O AND ALTHOUGH A FEW FEATURES WE REALLY WANTED WE ARE COMPLETELY SATISFIED THUS FAR WITH IT. I TAKE FULL BLAME FOR NOT COMPLETELY ESURING WHAT WAS GIVEN ME ON THIS CUSTOM ORDER WAS COVERED. GETTING MANY EXTRAS ASX WE DID THIS AGAIN WAS MY FAULT. MY SALES PERSON ASHLEY TUCKER WAS JUST OUTSTANDING AND EVEN THOUGH IT TOOK A LONG TIME FOR OUR CAS TO ARRIVE SHE WAS ALWAYS RESPONSIVE IMMEDIATELY TO OUR CONCERNS. SHE AGAIN IS AN OUTSTANDING SALESPERSONS AND THERE IS NOTHING BAD I CAN SAY ABOUT HER AND WOULD RECOMMEND HER SERVICES TO ANYONE. THE ENTIRE FACILTY FROM THE BUILDING TO THE STAFF MAKES YOU WELCOMED AND WANT TO COME BACK AND SEND OTHERS. I WOULD HIGHY STATE IF YOU WANT A BENZ GO TO WESLEY CHAPEL MERCEDES BENZ OF WESLEY CHAPEL FLORIDA.

Exceptional quality service. Very professional from start to end.

THE COST FOR JUST USING A TOOL TOO REMOVE 4 LUGNUTS IS ABSOLUTLEY RIDICOULUS, A TIRE ROTATION WICH REQUIRES REMOVING ALL LUGNUTS AND IS 1/4 OF THE COST THEY CHARGED ME. TAKING ADVANTAGE OF A SITUATION IS BAD BUISNESS!

Helped me with exactly what I needed. Car was fixed soon as parts came in and service rep communicated throught every step of the process.

From my purchase to the maintenance up keep the dealership and staff our cordial and. Courteous. Outstanding Service. Highly recommend.

Excellent experience, comfortable area to wait, kept informed by associate. Plan to use dealership again when my car comes due for maintenance . Excellent customer service

Check engine light is on made appointment brought sprinter in it sat for over a day had to come pick it up they had no time to check it

Was late for my appointment but they worked me in and completed needed servicing in good time. I really appreciate their professionalism and helpful attitude.

Brought my GLS450 for scheduled maintenance and the experience was easy and pleasant. Thanks for being there!

Took my Mercedes GLE in for routine scheduled 30,000 mile service. Appointment scheduling was easy. My car was done in about two hours; much earlier than I expected. Service advisor, Thomas, explained everything they checked and what condition everything was in, and even forecast an estimate of when additional maintenance work would be required.

Great service attendant Darrell who is exceptional and knows how to communicate with customers

Thomas Allen has been my service advisor for years! He?s great to work with and I totally trust him!

Excellent and thorough customer service. The service advisor assigned to me was so very, very thorough in going over what had been done and what was needed for my vehicle. She took her time and discussed everything with me. The service didn't take as long as initially thought and I was very pleased. Looking forward to a long lasting relationship with this service dealer.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

Great!! Mauricio was fantastic. Very good and patient in going over the car. Did not high pressure us, but informed us very well. Even Pedro in Finance was very good ? gracious, patient, very competent, and pleasant with no feeling of pressure to buy additional services. I would easily recommend this dealer, and especially these two gentlemen to any friend or family looking to purchase a MB.

Thomas Allen is my service advisor and he has done a great job for me so far. This was my 6th service between two vehicles over the years. The service department operates on a professional level.

When in for a tire change and a question on a warranty issue. The folks at Auto Nation took good care of me and got everything complete in a timely manor.

Claude Gourzong was really helpful in this shopping. He had a grate costumer service.

They did everything promised! Happy customer here.

Surprised to hear that there was over $400 in labor to change out a water hose, and another $56 for shop supplies. Mercedes? has seen the last of me

Had my E-350 towed in for repairs, it would not start The part that was needed came in early so the repairs were completed earlier than expected and the repair cost was less than initially anticipated. Very happy with the service.

Excellent customer service at Mercedes Benz of Wesley Chapel. Responsive to my questions and repair was made in a timely manner.

Service experience was excellent. Great Customer experience with Susan as my Service Manager. Cory, the one doing the work on the car, was excellent.

The best service they go above and beyond my son had issues with his car and, Wesley Chapel came through to get him situated.

I came in for my 9:40 on January 21st and the correct part was ordered (right runner lights) but the wrong part was sent. I had to reschedule on January 28th. Tom Allen explained the situation to me. Tom has always done a great job for me.

This was an easy transaction. A little long on the wait to sign the paperwork and the only thing was they didn't fill up the car before we left. Great sales person ( Vinny) was very helpful.

Don’t go here! Terrible customer service at service center even with brand new car and upgraded warranties. They won’t honor!!!! My car was towed here with a flat tire and they won’t give a loaner but won’t even look at my car for a week. This is just a flat tire!!!

This is the second MB that I pursched from Wesley Chapel, and the first time that I had the pleasure of working with Bryan Fernandez for my service. Bryan is exactly what a service manager should be. He actually listens to your concerns and works to correct them. A great employee. Michael Reis

Happily satisfied with the Service and appreciate the time Service Advisor Thomas Allen take to build a trusty relationship with a customer of MBWC. Thank you to the great team !

Both sales people were excellent. Was a pleasant experience.

This was the second recall on my sprinter. Both times the work was managed by Daryl, this time it was scheduled for August 31. When I arrived Daryl told me that the schedule was flooded with Sprinters from companies but he would make sure that my vehicle would be conpleted on time. I told Daryl I did not need the vehicle and take his time. With all the other sprinters in for service mine was done on time Daryl is an great asset!

Bryan was extremely helpful and a pleasure to work with.

Quick and timely.

In and out quickly and efficiently. Thomas took good care of me……..again.

My third service with Mercedes and always a great experience! Bryan Fernandez is always on the top of every aspect of the care of my car. He is the best! Wesley Chapel Mercedes-Benz rocks! Five stars service.

I always appreciate the awesome customer service I receive from my service agent, Susan Cardoso as well as the car maintenance.

I HAD FRONT BRAKE PADS AND ROTORS SERVICE. THEY DIDN'T FIND MY ONLINE CONFIRMATION, NOR DID I RECEIVE AND EMAIL. THEY ACCEPTED ME AS WALKIN AND PROVIDED EXCELLENT CUSTOMER SERVICE. DARRELL WAS MY SERVICE ADVISOR. THANKS!

Worst experience with dealer service in my life! Took my Mercedes in for service on June 3. Had an appointment, but the service advisor, Thomas Allen, was busy with another customer. I waited patiently as I was a few minutes early, Twenty minutes later he was still working with them on their lights and wiring. He returned to the building, walking right by me, ignoring me completely. He should have been aware of my appointment and at leasst acknowledged my presence. I asked the valet for another service rep. The first one he tried was busy, the second greeted me coldly and then notice that Thomas was back at his desk and sent me to him. It was now about 1/2 hour since my appointment. Thomas told me my car would be ready in two hours (B Service). I tole him I would pick it up the next morning. My wife brought me back around noon the next day, dropped me off and left. After some running around, the cashier found Mr. Allen who told me that the car was NOT ready! He told me I was number 3 in the queue. I asked for a loaner. He stated that a loaner was not available. I told him this was NOT ACCEPTABLE and had him get my car. He offered no apologies and no explanation of the extremely poor service. I brought my car home unserviced. I received a response to my review and was told the the General Manager at 813-200-7788. Spoke to someone who told me the General Manager would call me back. Two weeks later - no call back. It was also recommended in a review response that I should call Customer Relations. I did that and was told that they new nothing of this incident, but would call back. No call back from that one either. I previously gave Mercedes Benz of Wesley Chapel a 5 Star review and had been pleased with both the sales and service departments. I regret that I now have a very bad opinion of your dealership. At NO time did your dealership make me feel like a VIP as I have felt at all luxury car dealerships in the past.

Our Service Adviser (Susan) is the BEST. She takes time to listen and is patient with questions and situations. She always makes sure that I am well taken care of satisfied with the work and service.

Car was recalled they took care of it and gave me loaner. Suggest loaners have navigation turned on

Luis, our car salesperson, was an absolute pleasure to work with. Professional, knowledgeable and a great sense of humor.

Darrell the service advisor was great, car was ready when he said it would be.

Repair was completed ahead of the stated time when I arrived

My appointment was for 11 AM. I was on time. By evening no word so I called in. Got a message saying my car is next in line for the diagnostics. No update for several hours and finally late in the evening I was told that they want to keep the car overnight. Still no diagnostics done. By next day 11 AM still nothing was done - not even the diagnostics. Finally I was told they want to keep the car for two more days past the weekend. I refused and got the car back.

R/R brakes and shocks. Well done and needed. Costly but effective

I purchased my second Mercedes from the Wesley Chapel location. I was greeted by Remigio Romero-Cordero & immediately knew after chatting with him I was going to purchase my vehicle from him. He listened to my needs of keeping within budget, low mileage, leg room and trading in my vehicle. He walked me over to the perfect car, we test drove it and I knew that this was the perfect car. He patiently answered any questions, walked me through each process and took the time to help walk me through setting up features in my car and followed up with me a week after purchase to check on how I like the car. AMAZINGGG service!! Pedro Centeno was the service manager and thoroughly explained the benefits of available service plans. At first I was skeptical of purchasing a few but as he explained the benefits of the specific ones he suggested for my professional business and lifestyle I knew that I was in good hands with the recommendations. I highly recommend these two professionals at Mercedes-Benz of Wesley Chapel when buying your next car.

I took my Mercedes GLE 350 for a quick assessment of one of the tires that kept deflating. From the beginning, I felt the team at Mercedes was attentive and courteous. I didn?t have an appointment but they accommodated to help me out. They found my tire had a nail and needed to be replaced. The advisor assigned to me, Mark, was incredibly considerate, professional, and courteous! He went above and beyond to get the tire in as soon as possible and checked on me while I waited. In less than 24 hours, they identified the problem, got the parts needed in stock, and serviced my car. I was pleasantly surprised to get my SUV back so quickly! It was a huge relief. To put a cherry on top, the Mercedes Wesley Chapel team returned my car to me washed and cleaned without me asking for that. I highly recommend purchasing and servicing your vehicle at this dealership!

I relocated to Florida from Atlanta and purchased another MB in October from a dealership in Atlanta and needed to find a dealership near me. I made an appointment for my B Service and was assigned to Thomas, as my service rep. He took the time to show me several nice features in my car that I wasn't aware of. He was pleasant, funny and well informed. Because of Thomas I will be returning for all of my vehicle needs. He is awesome!!

Availability of loaners is limited. My personal opinion, overall service is better at MB of Tampa Bay.

Loved the time I spent here. The associates were lovely to work with and service was quick.

Marc Scotch was amazing with getting my c300 into and out of service quickly! Awesome with diagnosis and correction... much appreciated

Yes everyone there is wonderful. Amanda and Pedro were super. Great experience. This was our second car that we purchased there within a month.

Our Airstream Atlas would not start. We got an error message indicating the SRS had malfunctioned. We called Mercedes and they towed it in. We told the service advisor that if the Mercedes battery were low, it should be able to be assisted by the house batteries. She said no and said a mechanic agreed. Apparently this is a function added by Airstream. Also, checking and adjusting tire pressure on the inner dual rear wheels is next to impossible. Apparently your dealership agrees since they said there would be a charge to check the pressure.

Very nice experience, everyone was very nice and concerned about my experience.

Imagine my suprise when my bill was $200 dollars more the was quoted !

I had a major recall for my Sprinter. The Mercedes dealer in Wesley Chapel (near Tampa) was very good. I live about an hour away and didn't have a ride home, they loaned me a new Mercedes as a loaner while the Sprinter was taken care of. Very efficient and caring. Service was very good, on my drive home it performed just fine. Next stop is Maine!

Service Rep was very helpful. I'll continue to frequent this dealer.

Great, the salesman is very professional, thank you

Thomas is ALWAYS amazing. He so personable and more impressive is I completely trust him to make the necessary repairs without ever feeling like I?m being taken advantage of.

Excellent Auto Sales/Product Knowledge Representitive

Great experience at this Mercedes Benz Dealer. Satisaction of a wonderful Service is a Plus. Special thanks to my Service Advisor Thomas Allen.

Dealership had signs about wearing masks. All but one service representatives had a mask at all the times. Mine did not. When I first met him at his desk he had it hanging from his right ear. When he came to talk to me or others in the waiting area he did not wear it. Although the signs request that masks be worn nobody enforced it as severe people in eating are did not wear them although they had them in their hands.

Upon entering dealership I wasn?t greeted and when I approached a service advisor for help she shrugged me off. I had previously spoken to Billie Jean and she was amazing. Thomas was great. But no I would not recommend this dealer. I have been a long time Mercedes owner and drive to Tampa for better service. I will return to Thomas since it is more convenient.

I just bought a used car from Mercedes Benz of Wesley Chapel, and I am extremely happy with the way I was taken care of the entire time. Claude Gourzong is very friendly and made sure to answer all of my questions and reassured me about my concerns. Everyone there was extremely helpful and polite, and I definitely recommend buying from this dealership. 5 stars isn't enough, I'd give them 10 if I could. Thank you!

MB needed major service after 2 years without. MB Wesley Chapel did fantastic job in timely manner with service and repairs at reasonable cost. Service personnel friendly and accommodating. Have found place to service vehicle in our new Florida home.

Very help professional fantastic team work. I would highly recommend this dealership.

The best or nothing i love the service at Wesley Chapel

very pleasant from the beginning on. Pleasing to be served again Emil Wuerstlin

Rep stayed in constant contact all the way up until my visit. When i arrived he tells me the car was sold. After driving 50 minutes to get there and facing the horrible traffic in front of the dealership, did not make for a good day.

Always great service. Brian was very helpful as always.

Dropped my mother's 2008 Mercedes C300 off for service. Car had not been serviced in 2 years. Although my mother is 87 and the car only has 27,500 miles on it in 13 years! Susan was wonderful and explained the Service Process and the Plan that was best for the vehicle. I was informed I would be called if more items were found that needed servicing. Car was promised to be ready the next day and it was! Easy and Efficient! Thank You! Car is ready to be sold!

The preset closing took way too long, almost 3.5 hours. This needs and can improve. They had all my information prior to my arrival. Other then 1/2 a day in the dealership the entire staff was great. We like them and my wife is happy! Blame it on Covid.

Excellent sales approach by Claude and staff. Financing was accomplished in a smooth manner.

I brought my car in accordance with a recall notice for the sunroof. It appears after Mercedes Benz of Wesley Chapel Service Department inspected that the recalled repair was not needed on my vehicle, which is a C240 2004. Based on the interior door design on that make and model, I requested that they apply epoxy to secure the pull on the passenger side. The service department repaired the pull and did not charge me. Much appreciated.

Darrell was wonderful. I had called on Saturday because the car I purchased the check engine light had come on and he took my information and set me up for an 8 am Monday appointment. He showed up early to be there when I arrived. Once the service was complete he told me what was wrong and then reach out to the warranty company to see if they would take care of the cost. Very thankful that he helped me through the whole process.

Brought in car because it is an auto nation dealer. Just purchased my car 2 months ago. Issues that the service department could not reproduce happened while I was driving with a service advisor in my car. My service advisor refused to certify an issue. Absolutely lying to me that the other service advisor said nothing happened. My clutch is bad. It?s poping out of first gear intermittently. But did happen with adviser in car. Had me go home because he said it?s not okay. Then got a call from my advisor stating nothing is wrong. Ammco and my friend at BMW say it?s bad. I almost got killed in the intersection of Rt54/41. Popped out of first as I was turning into the busy intersection. I will never bring my car for service there again. Very bad experience. With Thomas, very condescending. The doctors and nurses I work with have has some of the same issues with your facility. I will be telling this story to all the physicians and staff at my hospital

We just bought our new SUV from here a couple of days ago. Luis, our salesman, was absolutely fantastic - no BS and clear and up front about everything. I'd buy another car from him any day. Unfortunately, I can't say the same for the lady in finance who created an experience I'd compare to a shady used car lot as they tried endless lies and tactics to get us to buy their overpriced service packages or use their financing.

My advisor (Thomas Allen) is a great asset to the MB Wesley Chapel outfit. He is very professional, knowledgeable and gives it to you straight with no chaser. I always have peace of mind that my service is done right.