Recent Reviews from Mercedes-Benz of Wesley Chapel

My service advisor, Matthew, was fantastic. Whole place was professional, and most important to me, on time. Would definitely recommend.

I had a very good experience this time at Mercedes-Benz Of Wesley Chapel . My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service an oil change. After doing some research, all of the issues wI had a very good experience this time at Mercedes-Benz Of Wesley Chapel. My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service a oil change. After doing some research, all of the issues were taken care of with my extended warranty.

As always, service was top-notch 👌 👏

Darryl has always taken very good care of us here at Lazydays. We have a constant flow of vehicles in and out of Wesley Chapel Mercedes with Darryl as our go to service advisor. I cannot say enough about him! He is professional, friendly, very easy to deal with and very communicative!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Allen is a wonderful service manager that always takes care of me and my car I have nothing but the highest respect for his service and the professionalism in which he has displayed from day 1

Alan did a great job and keep me informed. Great communication during the time the vehicle was in the shop.

I have always bought MB and my recent experience with Wesley Chapel Mercedes was the absolute best. Brent Gordon and Eddie Pruitt were both knowledgeable and professional, as well as warm and inviting. It was like buying my S580 from family. Thanks again

They forgot my tired cap, when I went to pick ups my tires was flattened. I took it in for very expensive maintenance and service. I had to wait for awhile to get a recheck.

Had two recalls on our MB. Austen was a pleasure to work with. Got us taken care of in a timely manner. Very professional. 5 Stars.

Very good service, polite and kind throughout the process. Felt at home and comfortable during the buying process would highly recommend.

No. Last 3 years, my experience was no good.

First time Mercedes owner. Great experience . I love my car its better than my first luxury car the Range Rover Sport

Rodney was my sales man, very friendly and nice person. Unfortunately I had very bad experience. I made an appointment a day before to see the Mercedes suv. At my arrival they were not able to find the car keys it took them 20 minutes. It was 2019 model they said we need to replace the tires and it would be ready around 2pm next day. I told them I have to return my rental car tomorrow, are you sure it would be ready, Rodney said “yes”. They were not able to deliver the car on that day. I spoke to manager several time and she was not sure when the car would be ready . The day after Rodney called me said your car would be ready by 11:30am. By 11:30am car was ready but they were unable to find car mats. Since I have to go out of town for 3 days. I took the car without mats. I will be back to the the dealer this Monday, let’s see what happen. Looks like they are highly disorganized. I am sorry but that’s the reality.

Mercedes Benz of Wesley Chapel did everything they said they were going to do for me and more, I'm definitely going back to them when it's time to upgrade my Mercedes.

I had a 13:30 appointment and seat and was waiting for my vehicle. I was told it would take an hour to a hour and a half, well after two hours I had enough. I went and got into my car and left. I haven't received a call or anything. I think I would use the shop in Tampa!!

Expert attention- in and out

Outstanding customer service Alan my service person is a true Jem to the company. He stood on top of everything and kept me informed me at all times. The sales men and manager are professional, courtesy, and knowledgeable . They are not your topical sales personal. The entire team treats everyone like they were family, including the general manager. This is outstanding leadership.

What was represented as a 3 hour treatment took over 4 hours. A recommendation was made to have 4 rims and 4 tires replaced at a cost of over $8,000. The mechanic who made the recommendation never spoke to me and I was given no specific details about the problems, only his conclusions. I have asked for pictures of any defects and haven't received a response from the dealer. I have already found a much cheaper remedy even if the mechanic is correct. Mathew, my rep, did what he could to be helpful and he is not part of the problem.

Brought in for schedule B annual service. Appointment making was quick and easy. The RV was serviced the same day. We picked it up after the weekend. The cost of the service was less than we expected. It should be good for another year. We had problems the past year and off and on since purchasing the RV. It kept getting check engine lights. Service here in Florida has been fine, but up in Maine, our other house, there are only two dealerships which work in Sprinters. The last visit in Maine tied up the RV for 2 months and we had a new DPF filter installed. It has been fine ever since.

Excellent service and completed as promised time. Loan car service was good.

Great car buying/selling experience! Worked with Vinnie in Sales and Sam in Finance to purchase a certified pre-owned GLA250 as a surprise for my wife. The team was professional, knowledgeable and did their best to make the process as seamless as possible.

I purchased a car and noticed it didn?t come with an owners manual! I called the sales rep, Omer, the next day and he said he would get me one. 3 weeks later, I called the dealership and asked to speak to the manager. The receptionist took my name and number. An hour later I called back and the receptionist, Joyce, said they were busy with customers. I said didn?t believe that especially the day before thanksgiving. She hung up on me. I then got a call from the manager, Eddy, who emailed me the owners manual. Who the heck wants to scroll through thousands of pages in an email versus a nice bounded book with tabs?!?!? I told Eddy the email wasn?t going to work and I wanted a book for the car and he hung up on me. Never ever buy a car from here. They?re nice to you up front to get your money but afterwards they don?t care about you or the car.

Worst Customer Service…Bought a car and it didn’t come with an Owners Manuel. I called the sales rep the next day and he said he would get me one. 2 weeks later I called the dealership and asked for the manager. I was transferred to the receptionist who took my name and number. I waited an hour before I called back and the Receptionist hung up on me 3 times. The manager called me back finally. He emailed the owners manual which isn’t what I wanted. I’m looking to scroll through a book to find out how to program the garage remote not online catalog. When I shared that with him the manager hung up on me. I strongly advise not to buy a car from here. The customer service is horrific.

What can I say about my experience at Mercedes-Benz of Wesley Chapel……It was way better then expected. It started with our sales guy Brenton Gordon, who made the entire process from test drive to paperwork to driving out of the dealership, a pleasure that words can’t express. It’s my first Mercedes ever and they all welcomed me into the Family. I see my car everyday and say that I am very honored to have it, and Mercedes-Benz of Wesley Chapel made it possible.

Kaleb with a “K”….let me just say he is in a class of his own. He is not your typical car salesman…he provides a whole experience. If you are looking for an experience, you need to get in contact with Kaleb with a “K”.

Our experience at Mercedes Benz of Wesley Chapel was amazing. From the moment that we started our search to picking up our vehicle, Kalib with a “K” provided exceptional customer service. For that, we will definitely be back sooner than later for our next vehicle purchase. If you’re searching for a Mercedes Benz and want the ultimate experience, ask for Kalib with a “K” specifically. You will not regret it!

Service and the Service Manager are fantastic and nice to work with. However, they have plenty room for improving the overall appearance of facility, including providing better coffee and snacks to customers. I have seen other Mercedes Facilities in New Jersey/New York/Orlando that are much better than the Wesley Chapel facility.

VERY Poor service department. I set an appointment for on open emissions recall for my wife’s vehicle. Was told I would have to pay a $250 for diagnostics due to the check engine light. I had it checked outside of the Mercedes dealer, was told it was due to the recalled emissions system and to take it to Mercedes. I even have an extended warranty. Total scam of a dealership!! Definitely will be going to another dealership when my wife upgrades her vehicle.

Basically forced to take our Sprinter in for airbag recall. Picked up yesterday and today getting drenched by cold rain pouring in because they evidently removed seals around where door closes and neglected to do the job properly! So glad I took it in.. NOT

Bought my GLS 450 here. The sales rep could care less after purchase. Don't bother!

Brought car in for service Had to return next day due to same original issue.

Different treatment with/without extended warranty. No decency and reliable service from the premium price paid. We have been using this dealer 6 years for our 2016 E350. We had extended warranty all the way through July 2022. In April 2022 the check engine light went on. The repair was done to the engine mount. But right after receiving the car back we noticed loud noise when accelerating. We took the car back in, asked the noise to be checked, but was told that "the tech could not find any issues with the engine or abnormal noise". OK we thought it might be just our perception but it went on until we have to drop off the car for a tire replacement in October. I asked the engine noise to be checked again, this time we were told repairs are needed for engine and transmission mount (they did the repair in April), leak in the cam covers, link for suspension etc. That's big price tag 3 month after our warranty expired, and a diagnosis request for the same engine/noise issue. They refused to get engine mount covered under now expired warranty, even though I had text message for the same issue with service advisor back in April. We also have to pay extra $300 for diagnosis on top of tire replacement that was not disclosed to us, because I agreed that repairs under $300 without authorization. They said this $300 limit is for each repair/inspection item, not the total repair cost.

Service is always a Great Experience!!! All Staff are Precessional!!!

Outstanding customer service!! Polite and very professional!!

My whole experience with everything and everyone was amazing!!!! The two gentlemen that I dealt with was awesome. They were so patient and nice. They didn?t pressure me into buying anything as I was just looking at first but here I am with my new Mercedes and I absolutely love it!!!!! My salesperson Remigio rocks!!! He is so nice. And Daniel the financial advisor was awesome as well. He was nice and funny at the same time. He helped me through the process and worked with me. Overall experience was absolutely amazing. I couldn?t ask for two better guys to help me with the purchase of my new vehicle as some dealerships are so serious and pushy.

Lindsey is great I always make sure I go to her!

Worst car experience I’ve ever had. I’ve purchased 5 vehicles and this has been the worst. Lied to on FaceTime video to see car and was sold what seems to be a lemon even with carfax not showing it. Delayed/run around responses and been trying to contact the GM since purchasing. Chips/scratches that were agreed upon to fix have not been scheduled. Pre owned certified and another Mercedes dealership is saying I need new tires and haven’t driven anywhere but home since buying. Nobody is making this right at Wesley Chapel and keep getting the runaround. I have purchased does, Chevy, and Nissan and have never experienced this much trouble at any dealership before. I would give 0 stars if possible. Let me know when your GM will contact me. It’s been over 2 weeks and nobody will transfer/have Jerry Kerr call me back. You always give me someone else. I’m fed up with this.

Stay away from these people. The lady we purchased the car from is no longer here, she lied to us from the beginning. She sold us a $4k extended warranty, told us it covered stuff that we found out it did not cover. We purchased a $44k car a year ago, it has 40k miles on it. It is leaking profusely from the sunroof. The dealership tells us they can't help because the 4 year old warranty is up. No $44k car should leak unless it is a manufacture defect or an dud. The people Matt (service manager to finance manager (Sam) has blamed Mercedes of Clearwater for not servicing the car properly. It does not matter the issue, we purchased from Wesley Chapel. Again no car should be leaking unless there are major issues. I would not recommend going to this place to get lied to, or buying a car from this place. Everyone here was nice until we bought the car, then when there is an issue they do not return phone calls/Emails/Texts. I have pictures that I am attaching to show that this car is damaged. It is Florida where it pours rain everyday. My husband has to keep a garbage bag over the sunroof when it rains. We pay an good payment on this car every month. We now have to worry about this being a safety issue due the water intruding into the electronic motor. I am contacting the news channel today as well (8 on your side/Bay News 9) to let them know what we are dealing with on a $44k car, and providing them with the pictures/story, to prevent this from happening to another good citizen. Not just any car mind you, a Mercedes, a well made car. These people don't think about the people you refer over, or the cars you would purchase in the future. They only care about the greed of now/today. It is a shame that they do hardworking people like this.

Always amazing service from sales to service department! Thank you to Lindsey and team for getting my Frannie all fixed up as well as for being so understanding of me being a night shift worker. Y'all are the best! 5 stars for Ray as well for being a great salesman and helping me find the perfect vehicle last October. This is by far my favorite vehicle I've ever owned. ❤️

Thomas from service department was very professional, helpful, polite, dominating with excellence.

They have been great. Each service call has been completed on time and we were kept in the loop each step on the way.

Best customer service and the wetting time not to long like other Mercedes Dealerships

The knowledge of the sales people and the staff is unsurpassed. We arrived at 5PM and that same evening, we drove away in our new Mercedes. We absolutive love our new SUV and will forever be part of the Mercedes family. Thank you Luis!!!

Darrell always goes out of his way to make my experience pleasant and, dare I say, enjoyable. He and the Service team provide top tier customer service and maintenance that keeps me and my GLE350 humming.

I brought my Mercedes suv in for a service B to be done and I had to wait 25 mins for an attendant to check me in. Picking up my vehicle was much easier but the drop off was ridiculous.

Before COVID customer service was excellent but now for a supposedly high class dealership, their services are comparable to a mom and pop dealership. Ford dealership still has a shuttle available to take you home but Mercedes-Benz call you a lift/uber...wow.

This is the worst dealership I have ever had to deal with. I purchased a brand new AMG GLC from them in 2019 and the service has been terrible since day 1. Most recently, I received a Warning "low battery" "keep vehicle running". When I called the service department and explained the situation, they told me they couldn't give me a service appointment for more than a week. When I asked what I should do if the car doesn't start, they told me to have it towed to the dealership. I decided to call Mercedes-Benz of Tampa and when I explained the situation they said to bring it in right away. Stay away from Mercedes-Benz of Wesley Chapel. Mercedes-Benz of Tampa is fantastic! It's a longer drive for me but the service is excellent. Mercedes, if you're listening, get rid of MB Wesley Chapel, they are killing your brand!

Sadly another service on my GLE, but Mr Allen made sure I had a loaner and the service was completed by professional tech in a timely manner. Thank you Mr. Allen for your support!

God awful service. Had an appointment this morning to wait for my oil to be changed and was told I I’m to drop it off because there are 8 cars in front of my and it would not be done until late in the afternoon. I guess having an appointment gets you no where. Management could have cared less about the situation. Never would step foot in that dealership ever again. Beware. Terrible customer service. The customer no longer exist anymore especially with their outfit. Stay Away.

They were very helpful and got my car done as quickly as they can

Ask for Kalib! That is simply all the advice I can offer anyone considering purchasing a vehicle from this location. Kalib will listen to you and will guide you in the right direction. You won't feel pressured and he will be patient with you while you make your decisions. My fiancé and I decided to buy a new convertible and initially thought we would only be interested in a Corvette or a BMW 4 Series. Mercedes wasn't even on our list. I dropped by this dealership just to take a look at Mercedes so I could get a feel for the car and our representative, Kalib, was hands down the best sales person we spoke with across the 9 different dealerships we visited to evaluate our car options. He was a huge reason we decided to purchase this car from this location. Kalib was transparent from the get go about the price on the car and how much flexibility he had with our trade-in value. I told him what I was looking for in a car and he showed me two vehicles that checked all our boxes including our budget! A day after purchasing the AMG C 43 my in-laws called and said they needed a new vehicle after their was totaled in Hurricane Ian. We called Kalib to see if it would be possible to get my trade-in back and to instead just increase our auto loan to cover the trade in equity credited to us. He had the my old car back in our hands and the new deal re-worked by 4pm the same day. This was a HUGE life saver for us and my in-laws. My fiancé and I are now completely committed to this location and working with Kalib for all our future service needs and new car purchases!

I took vehicle in for service and unfortunately the service rep never checked in my vehicle. I waited for 2 hours assuming repair was being completed . I approached service desk and they advised me that they were never notified my car was even there . I waited an additional 90 minutes for repair. They were apologetic and replenished gas for my time.

The sales experience was excellent however their service department is wanting. Their service department botched a front end alignment costing me $800.00 for two new front tires in less than 20,000 miles. Also, a check engine light was diagnosed and repair quoted $1378.00. It turned out to be a $128.00 part that I replaced myself in less than 30 minutes. Attempts to contact Michelle the service manager have all failed leaving me with no option than to turn the issue over to Mercedes corporate for investigation.

Worst service I have ever seen. I gave them another chance after the first service but they screwed me again. I am now considering trade in my car and but a Range Rover instead. Don´t go to this place.

Incredible experience working with the staff at Mercedes Benz of Wesley Chapel. Friendly, responsive, fair pricing, and always went the extra mile. I'll definitely start my next car purchasing journey with MB of WC.

Friendly professional and very helpful staff..

Excellent service ! Matt was awesome very knowledgeable and courteous! Really happy we went there !

I spent $7700 to replace the turbo. A hose clamp came loose two days after pickup leaving me stranded on the highway. Are you kidding?

Excellent service! Matt was amazing very knowledgeable and courteous! Highly recommend this Dealer !

One star for the service department . They have the worst employee /Tammy . My car got towed there and they didn’t even know it was there .I had to call 5 times to asked her about my car and she kept telling me it’s not here !!!! So I called the tow company to make sure my car is there and they told me yes and we had a picture of your car parked there .so I called her back to tell her . she said can you send me the picture.!!!!!!!Unbelievable I think she’s too lazy to get up and look for it.so I called the sale departments to ask for help and there’s a kind gentleman took him 10 min to look for it and he found it . Of course my car didn’t get check for the whole day . What a Horrible experience with Tammy . My advise to you is just do your job right . You’re getting paid for it and don’t be lazy .

I’m not usually one to complain but dealing with Matt and Michelle in the service department today was overwhelming to say the least. Let’s just nicely say the service was no where near up to par and I will now be driving to Tampa from Wesley Chapel for services moving forward. “This is an hour and half round trip!” I would strongly recommend you all do the same, lots of luck!

Service was done as promised and on time. According to the vehicle the oil level is below full, but is certainly full enough. The DEF service was done perfectly.

Great Experience, easy to do work with, and had the perfect car in stock for my wife

Courteous and timely

Communication could?ve been a little better, so I didn?t have to bring my car back a few days after purchasing, and I live quite a ways away but the dealership was amazing and they conducted all the repairs and a very timely manner and with great customer service.

Everyone there is phenomenal! Matt is very personable and always pays attention to details. They all take the time to ensure you’re well taken care of.

Communication could’ve been a little better, so I didn’t have to bring my car back a few days after purchasing, and I live quite a ways away but the dealership was amazing and they conducted all the repairs and a very timely manner and with great customer service.

Great team of Enes, Pedro, Victoria and Brett. They really worked hard to get the sale. I would definitely purchase here again.

Brenton was fantastic. It was a pleasure doing business at this dealership.

This is my 4 Mercedes purchase. I have always used another local dealer but since WC was celebrating Breast cancer awareness month (I'm a recent survivor) I wanted to try them. I am Sooo glad I did. They were wonderful to work with and I left a very happy girl!!! with my dream car!!!!

Claude , our salesman, was wonderful. He was very knowledgeable and patient. He did whatever it took to please the customer

My service person was very professional and good to work with. He communicated well and provided good service overall.

Good process. Service provided meet expectations.

Darrell Williams was very informative, professional and answer all my concerns.

Sky did a good job

HAVING MY CAR 2016 GLA 250 FOR A 40.000 MILES SERVICE. GREAT EXPERIENCE. COURTESY AND TRUST A THE WCMB DEALER. SERVICE ADVISOR/ ASSISTANT SERVICE MANAGER MATTHEW SHRONCE EXCELLENT & VERY PROFESSIONAL.

Very reliable service, service advisor was great! Great customer service.

Isiah was our salesperson and he was fantastic! Super easygoing and helpful. We were just looking but ended up purchasing a new GLC 300 because we really liked the car AND our salesman! Daniel our finance guy was personable. I was confused as to which company my loan was through though. Super easy process and relaxing atmosphere. One big complaint was I got locked in the lot because whoever left last did not check to see that everyone had left, as my husband drove our new vehicle and I was driving our original vehicle. I had to drive around the lot until a night worker saw me and then they called one of the managers to come unlock the gate so I could leave. I ended up being there about an hour after my husband left waiting to be let out of the locked lot. I felt quite anxious and uneasy. I went back Monday and The service manager was really nice, as I added a grill light the day after I purchased the vehicle. He got me right in and explained all functions on my new car for me so I would know how to work everything. Thanks so much for this experience!

The salesman, Luis Fernandez, and other staff members were very nice. Luis was very helpful in allowing us to select the right vehicle without pressure to buy any particular one. They also did not tack on an additional market adjustment fee, like some other dealers, or pressure us to purchase unwanted additional packages.

our salesman RP was great. very professional and personable. dealership handled everything

Great service!

Dealership is nice but Ray Cannon is an awesome salesperson. Highly recommend you see him, you won't be disappointed. Thanks again!

Matt was my service advisor and he was excellent. He informed me of what the service entailed and cost for the service as well as answering all my questions.

The people at Wesley Chapel Mercedes’ will make your dreams come true!! Isaiah is down to earth, wonderful person, so helpful and knowledgeable!!

They are prompt with their service, it’s fast and reliable. Susan my advisor always makes me feel important, she listens to my needs and does extra miles for her clients to be satisfied. She’s kind and understanding. Everyone is excellent in providing customer service in Wesley Chapel Mercedes Benz.

They had my car a week: didn’t fix the problem. Neither did they wash the car or put gas in it. I thought I was buying a luxury car with luxury service, not a Yugo.

Very professional and customer friendly

Easy smooth transition - felt welcomed even though I was not buying a new car.

I have been to several dealerships and this was the best I have encountered in a long time. Luis Fontanez, the salesman, was very helpful throughout the sales process, were other staff members involved. I highly recommend this dealership.

Been w/Mercedes 20+ years. Sales dept is on point with other dealerships. If you’re getting service, you’re much better off driving to S. Tampa or Orlando. Can’t think of a time that I haven’t been quoted $4-6k(+) in ‘needed’ repairs. So much so that I started taking it to other dealerships for second opinion, which confirmed Wesley Chapel assessments were consistently wrong. Considering taking the matter to corporate with most recent issue.

HAD A BUDDY GET A 2018 E CLASS AND JUST LIKE EVERY OTHER REVIEW I SHOULD OF LISTENED CUZ THEY DID ME THE SAME WAY HAD ISSUES WITH THE CAR AND THEY DID NOTHING TO HELP ME THE LADY IN FINANCE LIED TO ME TO GET THE EXTENDED WARRANTY SAID I WOULD NEED TO WORRY ABOUT ANYTHING BUT WEAR N TEAR ...... UNTILL I TRIED TO USE IT AND YEP TOTTALLY LIED TO ME NOTHING WAS COVERD

For three hours I waited for them to run a $281.00 diagnostic on my MB B250e. Then I got a price of over $2,200.00 for changing two $179.00 ABS sensors that included $450.00 to take the two wheels off and back on again, to be able to change the sensors. I went to another auto repair service center and they charge me less than $900.00 for the same job. I was considering buying a new electric Mercedes Benz, but with those service prices I will never buy another Mercedes Benz.

Great service! I was visiting from New York and they took care of my car without an appointment and had me back on the road in no time ! Thanks Mercedes-Benz of Wesley chapel

The dealership charged more labor hours than the recommended standard to change four motor mounts and the upper and lower pulleys. Initially, they wanted me to pay 13 hours more than the recommended 5.5 hours to perform the job, I ended up paying them 1 hour more.

The experience of purchasing the vehicle was positive. The sales associate was very helpful. Less than a month after the purchase, at least 1 other sales person spammed my email, trying to get me to trade-in the vehicle on a new one.

Wonderful experience! Very organized. Friendly and accommodating. But most importantly, very knowledgeable!

The worst Customer Service I have ever experienced . I did a Service A maintanence and they didn't even bother to wash my car. Tire pressure was not even checked and the next day after the service I had to go to a gas station to fill air. Please stay away from this Place .

Clause is the kind of car salesman that you hope to get when you walk into a new car dealership. Had exactly what I wanted. Answered every question. Knows every button and switch. Showed us some little known tweeks. Took his time. We ended up spending several hours and drove away in our brand new 2023 Mercedes Benz. Be sure to ask for Clause when going to Wesley Chapel Mercedes Benz. And thanks again for the free t-shirts Clause.

Great sales of cars, but cars can be found anywhere. Extremely terrible after sale experience. Refused to repair a BSM error code for a purchased vehicle after 2 days of picking it up although it was under the 90 day warranty. Complete waste of time although they might say they will see how they can help. I strongly don’t recommend buying new or used cars from here. Plenty of places you can buy a car from. KEEP AWAY FROM HERE. Update: after they saw this comment. They replied to contact the GM and left the dealer phone number. Still had no options and kinda told me to live with the matter. Complete BS. Stay AWAY from hereeeee

Quick, responsive, and efficient, my experience at Mercedes-Benz of Wesley Chapel was wonderful. They answered any and all questions that I had very quickly, and they worked with me to get me my car since I was purchasing from out of state.

There's always anxiety and hesitation when purchasing a car, but MB of WC, particularly Kalib with a K, made it stress-free. Kalib treated us very well. He certainly sells much more high end cars than the one we purchased yet he treated us like any other customer with honesty, candor, and especially patience. I would not hesitate recommending MB of WC, and especially Kalib with a K.

Brought AMG GLE43 in for a tire due to a nail. The first service advisor was clueless and told me they didnt have the tire. When I asked if they could call other Mercedes dealerships to get the tire, I was told they called Tampa but they sold the last one. I had a feeling that was not correct so I called Tampa Mercedes they had two and installed the tire in about 2 hours. Not the honesty or experience you would expect from Mercedes.

Great Service highly recomend!

Just love the attention to detail!

The worst experience I've ever had After calling and be notified that the vehicle I was looking at was available (mustang 2016 gt premium) I drive hour away for the salesman Howard Hopkins to say that the key was lost Then after pulling my credit and valuing my trade and signing papers work for my trade-in They told me I could go home and That everything will be finished the next day The next day came around I called to check up on the status the salesman (Hopkins)notified me that nothing was wrong with my approval but the car needed a Cadillac converter I called again to confirm what was going on then I got report from another salesman telling me that the car was sold from under me to another person this is very unprofessional I'm very upset and still haven't got to talk to nobody about my issue I will not recommend anyone to deal with salesman Howard Hopkins

Great service, professional representative, great atmosphere while waiting on the car.

My advisor Lindsey was amazing very friendly, answer my emails with in a timely manner did the correct recommendations Alignment on the vehicle was spot on. Vehicle performs like expected, will definitely recommend.

Go see Vinnie.. he provided the attention and time that made my experience with them A+... thanks!

Very nice cars nice staff, service department is another thing, hence three stars

Poorest after sale experience ever. Keep away from this place. There is plenty of cars everywhere else. They only care until they sell you a car and after that you are worthless. Gave them multiple opportunities to solve their mistakes but no solutions, completely helpless and not recommended at all. Keep away

Great customer service

very good serves

Mercedes Benz of Wesley Chapel is by far the best Mercedes dealership I have visited so far. Claude Gourzong (Our sales rep) was awesome !! We live in orlando, but drove over to buy our GLE from this dealership due to their great service and really no hassle style of service. You feel like they are treating you with respect and honesty. No drama - just honest pricing and inventory transparency. Would highly recommend wherever you are located - they are worth the drive !!! I would buy another vehicle from them without any reservations in the future.

Extra care was given to my service needs. Bryan and Stephanie were very caring.

Mercedes of Wesley Chapel took very good care of me and my car! This visit was my first time using them for services, and I certainly plan to take “Kandy” back for all of my future car needs.

The service for the repair was very good. However, my car has less than 22,000 miles on it and this was the 2nd wheel sensor that went out. It rendered the car inoperable and left me stranded. It is dangerous and I am grateful I was not on a interstate in heavy traffic as it would not go in to any gear other than park or neutral. Also my windshield wiper fluid pump went out. A little disappointed to have these problems with a car that has so few miles. The dealership is fine and my service rep did a good job but I am disappointed with the car.

Service personnel are outstanding. I really like my Mercedes.

Very happy with my service rep Susan and they completed the repairs quickly once they started. Very disappointed that my car with less than 22,000 miles has had 2 wheel sensors go out. This time it rendered the car inoperable and left me stranded. It is dangerous and I am glad I was not on the interstate when it happened. Also my windshield fluid pump went out. Very disappointed to have so many issues with a car that has so few miles.

Very good experience overall. Very pleased with quality of service work.

My service advisor Darrell is awesome! He is able to problem solve my needs in the first call. He’s incredibly professional, friendly, and very proactive in trying to problem solve his customers needs. He consistently goes above and beyond what is expected. He is a true gem to Mercedes Benz. It is a pleasure to work with him. I live in South Tampa and I have absolutely no problem driving 15 miles out of my way to have my vehicle serviced by Wesley Chapel Mercedes-Benz.

They advertise to purchase your vehicle with no purchase necessary however, what they offer you to buy your vehicle is very insulting

Easy process very friendly representatives

The professionalism and friendliness of this place was wonderful. Compared to my prior experience at Wesley chapel Honda which was horrendous, this place actually cares about their customers. They have earned my business. Lindsey my tech advisor was always in contact with me the entire time and I never once felt uncomfortable or taken advantage of.

Professional Staff. Great car buying experience! Thank you!

This is the 3rd Mercedes dealer that I have used (1 in Atlanta and 2 in Florida). The Wesley Chapel location, by far has given me the best service!!! I was scheduled for a Service B. I scheduled my car as a drop off, but last minute things changed and I needed to wait for it. My service advisor explained that drop offs and waiting for your car are on 2 different schedules and I would probably be there waiting about 4-5 hours, but will do everything possible to get me out as soon as possible. He offered to Uber me anywhere I wanted to go l, but I decided to stay. He kept me updated on the process and was able to get my car serviced in 2 hours! He also provided me with thorough explanation of the recommendations. Great service and experience. The Wesley Chapel location will be my new service provider.

Mercedes Benz of Wesley Chapel is very professional and courteous. The process from dropping off my car, to getting a loaner, to picking up my vehicle once the service was completed was very smooth. I highly recommend this location and look forward to having all my future service needs met by them.

20 Minutes after I arrived, I was finally greeted by the service representative. One hour later, I looked into the service garage and the vehicle had not yet made it to a service station /lift. I was told twice that the vehicle would be ready shortly. There was at least more than one hour that elapsed that the vehicle was finished. Total time for an oil change, tire rotation and 20 point check-up was 3 hours. It seemed that there were a significant number of employees passing through the service area and very few customers. The service reminder sticker was never posted to the L/H upper inside windshield.

Very nice people ,easy to communicate all the staff .

I took my car to get serviced because the engine light came on and it had not been 30 days since I purchased the car. I was charged $140 dollars for some emission tests and they also wanted to charge me to replace the filter. All this should of been taken care of before the car was sold. I am also disappointed with customer I tried to get in contact with the “advisor” but I never received a call back. I believe if you are in the business of selling high end luxury cars you should also strive to give excellent customer service to at least show you care about the customer.

I was very disappointed with how the auto service department handled the car problem I was having. It has not been more than 30 days since the car was purchased and the engine light came so I took it to get serviced but they billed me $140 to run some tests and they also wanted to charge me to get the air filter replaced when all those things should get of been taken care of by the dealership before selling the car. I had higher expectations for this dealership since they are in the business selling high end luxury cars and I guess I expected better service.

Bought a 2013 Boss 302 Mustang yesterday. Fransisco Colon is awesome, he answers everything on time, promptly, he took me for a test ride and was on point , friendly, great guy to to business with. Howard Hopkins took me for a test ride too , he was great, and Daniel Blackledge was great too, and straight up. It was a great experience to buy the 2013 Boss 302.

By far the worst experience I have ever had at any Mercedes dealership. They took my car in for a light on the dashboard and came back with a diagnostic of a failed sensor and engine issues. I had them all fixed and had to wait over a week for them to get it back to me. Within one day of having my car back the "new" sensors they had put in stopped working on the highway, causing my car to lose all traction control and ABS, both extremely dangerous to not have on the highway. I took my car back and was told it would be another week to fix their mistake, during this week I placed approximately ten phone calls a day to their dealership and was always told by their receptionist that my service advisor was busy and he would call me back. That call never came. I then tried getting in contact with the director, but once again was told they were not available and that they would call me back. I sit here waiting, days later and still no reply. This dealership is awful in every way, please do yourself a favor and go to the one in downtown Tampa. It's a bit further but they have always been trustworthy and fast. This place is a dump filled with incompetent workers who refuse to help anyone.

I cannot get the Service Department to pick up the phone !!! buy and service your car somewhere else.

Quick and easy service. Nice waiting area. Darrell was extremely helpful and courteous

I have been trying to get an issue resolved but I faced remarkable stone-walling. Each person I worked with would only tell me "there's nothing I can do" and when I ask for a manager or someone who could help I get a run-around. The closest I have had is a customer service person take my email address and phone number so a manager could contact me, but no one every followed up. I feel they are just hoping I would get tired of it and drop the matter; I don't think I would return to the dealer again. Following up to their reply posted below: no follow-up ever happened, in essence the same as above.

Great service,very professional. Good product knowledge.

Prompt, professional, extremely knowledgeable and down to earth; Matthew S. and team at Mercedes Benz Wesley Chapel have my future business.

Initially purchased a used vehicle from them. The next day I returned it and purchased a new GLC Blackout Edition that is just awesome. My salesperson Victoria Sevastianova worked on different vehicles with us for 2 weeks before we finally got what we wanted. The dealership moved vehicles from other locations for us to look at until we got the perfect match. Sales Manager Edens Mesidor and Finance Manager Pedro Centeno worked their magic to get the deal done. Sales Associate Brent Gordon was also extremely helpful during the process. The entire staff was friendly and helpful. It was a very pleasant experience.

I had a great experience at Mercedes of Wesley Chapel. They are not high pressure at all. Every single person I worked with was an absolute professional. Omer took the time to show me all of the n features my car offers and even after the sale, reached out to make sure I was happy with b my car & offer his assistance with learning any features I needed help with. The customer service was excellent!

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

I had a tired replaced due to a nail in the tire now the dealership is saying that my front tires are new and the wring size. I purchased my vehicle February 2022 from this dealership and they are not taking accountability or willing to show me proof that the tires they claim are new did not come from them. Below is an email from their general manager. All I’m asking is that they prove me wrong they are not willing to. Did I mention that I had my car towed to them on Saturday and it’s still with them. This is by far the worst car experience I’ve ever had. I feel taken advantage of. KerrJ2@autonation.com> wrote: I just tried calling you. I'm not sure why you think we need to prove where your tires came from. The facts are, you have two brand new tires that are the wrong size, that we didn't put on. Your car was towed here from a tire store, that you admit having a tire replaced. Yor car was working fine until you had this other dealer change a tire. You should ask them to get it back to working order like you brought it to them. You can pick your car up any time before 7pm.

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

This was the worst experience I ever had.. my car was in service for over 24 hours, I was told that my car would done next day and I?ll get a call in the morning.. Next day I never got a call not after I had to text the agent at 12 noon to find out what happened with my car.. I was told my car?s computer was not working right and it may take longer and I would have a car to use in 45 mins, I didn?t hear anything from the agent not until I texted him and called him after 2 hours, then he told me my car was done!! His excuse for the delay was that he was busy with other customers, am?t I one of his customers???? I hope this doesn?t happen again.

That’s place so nice and professional when they do it, I recommend Kennedy Skylar, she is very nice and try her best to help me, thank you again

Excellent service. Matt was courteous and honest and my vehicle was completed when promised.

Excellent experience, good service from the moment you arrive until you leave, and with excellent facilities.

Thank you so much !

Awesome services!!!

My husband and I traveled all the way from Boston to purchase a vehicle that this dealership had available. Before flying out, our sales representative, Ashley Tucker, went above and beyond to answer all of our questions, provide us with close-up pictures/video, describe all maintenance that had been done to the vehicle, and so much more. After dealing with us via phone and email for about a week, we decided to make the trip out and Ashley did not disappoint. She had our vehicle ready for viewing in our own private area, accompanied each of us on a test drive, and helped us finalize the process, all while making us feel welcome and valued. We cannot say enough good things about this location and their staff. They go above and beyond for their clients. We are so grateful and excited with our new purchase!

I was very happy with service I received ,thank u

I visited this location on August 24th. My tire pressure was low on both my front tires. I pulled up to service. A bunch of cars were parked. No one was in sight, except Al. I got out of my car & was greeted by Al. He was very personable, professional and courteous. He was there by himself. He asked me how he could help. I explained my low tire pressure. He promised to help me after he assisted another person. I said no problem. While I was waiting, a group of employees & GM walked past me, not one single person said hello. AL apologized for the delay, and checked all of my tires & I was on my way. Thank you AL for making sure my tire pressurewas correct & treating me like a human being. You are a great example of how an employee should be. You are definitely an asset to this company.

The people there are caring and listen carefully to what I was saying and actually addressed my concerns. A rare find in car dealerships. And then they followed up to see if everything was to my satisfaction and there was anything that they could do to make my experience a more pleasant one…who dose this?

Matthew Schronce as a Service Writer Specialist is tops. Clear in his explanations, professional courtesy and excellent in all aspects of his profession.

Just brought my car into service. I had to call three times a day to get a status on my car. Called service manager no call back. Service techs never call you back. Finally got a text at 7 pm at night one day that my car was ready?

I perches my C300 from this location unfortunately 😔 I was disappointed about the time to finish the service that it suppose finish according to the contract they write for me it take almost 4 months to finsh .then when I purchase the car thay offers me a warranty and I told them do not add it .the finance manager do a mistake for adding this warranty to get more money from the customer and when I call him he say i will take it off from the loan. Almost 5 months nothing happend.I have contact them every day to reach any one no one give me answers. Unfortunately very bad location to purchase a car starting from the finance manager ending with the service. Not responsible location thay ignoring customer never answered phones sooo bad

Great service as usual,when you drive the best you have it serviced by the best.Mathew in service got us taken care of. Ray in sales is your go to for your new ride.

My service representative Matt went above and beyond for me today. He was amazing and truly exemplifies exceptional customer service. Not only did he provide a Lyft so that I did not have to wait whole my vehicle was being serviced but my vehicle was ready well before the time that he initially promised. He also was able to help me out with a little savings! I have not always had a great experience at this location but Matt is my hero and restored my fait and set the bar for stellar service. Matt is the man! ❤️

They always take good care of my car and have a friendly service staff.

They make it easy to do business. Service advisors are friendly, quick and make it so easy to drop the car off. I always schedule a loaner vehicle and never have an issue.

Thank you Ray Cannon. The service you provided to us was excellent. Ray was very helpful, no high pressure tactics,everything was above board. We feel we got a great deal. Thank you.

Thank you Omar the service that you provided was better then excellent it was GREAT. I am very happy with the car.Again thank you

Service consultant Matthew was outstanding, provide great details on what was needed and the cost. The shop did a good job, I'm back on the road.

Remigio Romero helped me recently when I purchased my new car. Remigio helped me understand all the tech from the car. Very patient and helpful- best customer service in the area!

Good overall experience purchasing new vehicle at Mercedes- Benz of Wesley Chapel. We will consider for future purchases and recommend to others. Thanks

I received outstanding service. My service representative did an outstanding job making sure I understood what was going on with my vehicle.

Excellent service! Bryan went above and beyond to make sure I knew what was needed and when it would be ready. I appreciate the kindness by all the staff during the process.

Courteous, professional, honest and genuine are just a few of the ways I would describe my buying experience at MB of Wesley Chapel. I traveled from out of state to purchase my vehicle. Each person I dealt with respected my time and understood what I was looking to accomplish. Thank you!

EFFICIENT, CLEAN AND PLEASANT Mercedes dealership. I’ve been to many between Jacksonville and Tampa. This one is best for service.

I was very shocked and disappointed in client advisor BRENTON GORDON's unprofessional service and passive aggressiveness in his follow-ups. Because of him, my family decided to buy a GLC ELSEWHERE. Long story short, I had to put a hold on my car buying process due to emergency remediation in my new house. We have been dealing with repairs everyday since my initial call to Mercedes Wesley Chapel weeks ago. Aside from my job and all of this going on, I routinely get unsaved numbers/non-contacts blocked as spam calls and disconnect from my personal phones, emails, etc when I'm busy. It was not until a few weeks later that I happened to have a call from Brenton go through. I picked up and shortly after I answered, the call dropped. He then texted me immediately, "Thank you for letting me know you are no longer interested." I let him know about the dropped call, and he was explaining how he gets hung up on all the time in the auto industry. I thought that was the end of it after he mentioned that he did not mean to offend me and we clarified things. HOWEVER, he then proceeded to follow-up in an email where he passive aggressively said, "I responded to your request for information on the vehicle. I wanted to make sure you received the information because occasionally my emails get picked up by SPAM filters." It's unfortunate if you get hung up on a lot, but you cannot just assume someone's situation or question their integrity like that. Even more so, to childishly capitalize SPAM and text me the way you did makes me glad my family did not do business here...

Went in for a tire pressure sign, and got that fixed at no cost and free car wash and vacuum.

excelente servicio. Gracias a luis por su maravillosa atención y su paciencia para decidirnos.

I will start with Claude the sales rep was great and definitely was a pleasure to work with. I purchased a new vehicle however, it had a very strong windex type smell, at least to me. Since it came out of detailing I chalked it up to being something the detail department used. It never went away after a few weeks. I brought it back the detail are did what they do and tried to clear it. It was still there after a few weeks and I brought it back. The service dept couldnt identify the issue and contacted MB to get guidance. After removing the seats and other suggestions they were told to return the vehicle to me and chalked it up to new car gases. The smell was still there and I brought it back. This time and engineer came out inspected it and said its new car gases. I have never had this type of new car smell and absolutely annoyed to the fact that I am being told to remote start the car before going in so its not so bad. I am absolutely infuriated right now!!

Very good customer service , will have service work again

Commercial client was in process of purchasing Metris Cargo which they sold it right from under our feet while we were still talking. That is poor business practice. I would never purchase anything from this dealership!!!

For our 30th Anniversery, my wife and I decided on an SUV as our "gift". We stopped at MB of Wesley Chapel just before they were closing, to look. We found a vehicle we liked. Many thanks to Claude Gourzong & Edens Mesidor for helping us during & after the purchase. Update: Today, I received an unsolicited email from another sales rep from this dealership, trying to get me a trade in a vehicle I've owned for less than a month. I'm not sure if it was the same sales rep who walked up to me, trying to get me to "upgrade" my recently purchased vehicle while it was in for a minor repair. Lost a star for these actions.

Between my brother and I we have purchased at least 4 cars from this dealership. This includes from AMG models and large SUV's to sedans. The team that sold me my cars is no longer with the location unfortunately. This review is in regarding the service advisor Mr. Darrell Williams. The epitome of what you want in first class service and expertise. A rush when you need him to be and sound advice when you need as well. No other place I'll take my 2021 E63s AMG based on what I've gotten so far with my other vehicles. Bring your cars and see him, you won't regret it.

Shout out to Alan in service Great Service takes ownership and imitative!!!

The service I received with Bryan and the service team was exemplary! It was smooth sailing from the get go. I received updates along the way and was pleased to hear all my concerns were addressed and I was completely satisfied upon completion.

I just moved to Florida from Texas and of course my vehicle needed service after such a long drive. This center took me in with open arms. Matthew Schronce--a top tier service provider here--took care of me as if we've known each other for years! I'm extremely grateful to him and I appreciate his astounding level of customer service. This center serviced my vehicle AHEAD of schedule, cleaned, and most importantly, communicated with me every step of the way. Let's just say, this is now 'home' in so many ways. Thank you MBWC!

Great experince they was very nice easy going, I was looking for something and i did comeout with something better

i was happy get good service and pricing, in fact i will go back there next week for another car my sale rep was great

Took over four hours to get a tire repair completed. Took over 30 minutes to be greeted by the service person, couldn't locate my car after the repair had been completed. Over 30 minutes to locate my vehicle.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Nothing went well. I arrived on time for regular scheduled maintenance and had to wait 25 minutes to meet the service rep. Another 20 minutes wait for the rep to check the mileage and look at the car! New front tires were recommended as they were badly worn out, while the rear tires were like new! When I asked why, the service rep looked at my previous 3 or 4 maintenance visits and found out that the tires were never rotated! This should have been part of the regular maintenance but was never done which cost me a thousand dollars to get new tires. After picking up my car with the new tires I noticed a clicking noise every time I made a turn. I called back reporting my concern and was given an appointment to bring the car back after 2 days. I would have thought they would take the car back immediately and see what they did to create a new problem which did not exist before they put the new tires. Now I am afraid to drive the car as I don’t know how safe it is. By the way they charged extra for alignment when they replaced the tires. I am sure the “misalignment” they charged me for created the problem I am experiencing.

Staff was great and very helpful, when all the paperwork was completed I walked out to find a big bow on my new ride 😊 totally didn't expect that.

My car in for recall of the back up camera on 8-5-22. Repairs accomplished, but I noticed if a person stood behind car on the left side the camera displayed them on the right side. I notified Alan Viera Sepulve ( my svcs. manager ) everything completed 8-6-22 and no malfunctions. Mr. Alan is an excellent service manager.He is friendly, courtesy, knowledgeable and I hope YOU continue to hire people of his caliper and experience.

I’ve always had a wonderful experience with the staff here! Any issue that I’ve had has always been taken care of. The complimentary snack station is awesome and the service is swift!

I went to this showroom to get my tire replaced. Staff responded promptly and provided good service and did a free car wash as well. Waiting area is nice and they have good range of coffee varieties. I would love to visit again this place in future.

I had never purchased a car in an hour before , Thank you Mercedes of Wesley Chapel for your professionalism, Kaleb Clarke you rock!

I would give a 1/4 star if I could. Worst experience - BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Just wanted to say the customer service I received was outstanding. My advisor was Thomas Allen and he was amazing. Thank you again

Worst experience-BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Excellent service, fast and excellent customer service!

Good experience overall. Would do business here again. Had a very attentive sales person (Subby) who worked very hard to put the deal together. I traveled from Jacksonville to look at the car. It was what you would like from the AMG package in the interior which was immaculate. The exterior did have some issues. It looks like it was taken through the robo wash a couple times a month. The dealership was willing to work with me on the issues and we were able to come to terms. Dealership was clean and upbeat, everyone I talked to was pleasant. Now for the only real negative I had. A deal was made by emailing back and forth. I obtained a check for the amount of the vehicle and traveled back to the dealership to finalize the sale. There is no reason that it should have taken almost 2 hours to take a check, shake a hand and hand over the keys. Absolutely would not stop me from going back, but improvement on the Mercedes Benz AMG experience could be made.

30K mile service. Alan was my service rep.. He waa friendly. Facilities were nice and clean. I appreciate the good service.

Customer service. Always there to answer your questions.

I had a recall notice on my 2021 GLE53. I just recently moved to Brooksville, so I choose to go to Wesley Chapel for my recall. The dealership is beautiful and the staff courteous & helpful. Matthew Schronce made me feel welcome and was very informative concerning my experience and questions. I will continue to make this dealership my Mercedes Benz home!

Good experience. Alan and workers all cared about a successful outcome.

Great experience

I was there 15 minutes before my appointment yet I had to wait a half an hour more until I got help when I got help I had. To wait for them to take my car so all in all it took over a hour and a half to get checked in

I went in to get an oil change. They offer a courtesy Ride through lyft. I had to wait over two hours for a Lyft driver to take me back. I believe they change the oil, they didn’t even wash the car or vacuum the inside of the car. The overall service was ok.

Matthew was very helpful!

I had a great experience here. No high pressure tactics and everything was above board. I feel that I got a fair deal with my trade as well as the price of the car. Rodney Pickens was my sales associate and he was very prompt during our correspondence. It was very pleasurable spending time with him when I came in and made the deal.

Working with Omer was a great experience. He found a car that fit our needs perfectly and showed us what the car was capable of. The Finance Manager was honest about maintenance expectations and helped us with all of the warranty packages. Overall great experience! Thanks Mercedes of Wesley Chapel!!!

Scheduled maintenance went perfect.

I had an amazing experience purchasing my vehicle! Was in and out in less than 2 hours, felt no pressure whatsoever and the team made me feel welcomed and comfortable- very happy with my new car! Thanks to the team and Subby!

Bought a used car from them a few weeks back; overall the experience was better than most car dealerships I have dealt with over the last 20+ years. The sales woman was extremely professional and personable, Ashley was her name I believe. Also, a huge selling point for me, no ERRONEOUS FEES! This was amazing as several other car dealers I went to before them tried to slide several thousand extra dollars onto their cars. A pricing error that I was told could only be fixed by one person, took a few emails, phone calls and text messages over about 2 weeks or so before it was corrected. This was the only thing that kept them from 5 stars in my opinion. I would still recommend them. Ask for Ashely Tucker!

Excellent customer support and hospitality. Great staff, very courteous and eager to help! Thanks for a great experience!

Customer service and customer appreciation is non-existent

Victoria and the entire team was great ? appreciate you guys for the great buying experience

Excellent service and customer service. Mathew did an awesome job and ensured my auto got the attention needed

Such a professional and courteous sales and service staff, especially Mauricio and Matthew! My wife got a beautiful new car with no haggling and a quick buying process.

Customer service at its finest! Can’t say enough. Thank you to Luis, Claude, Pedro, and management for helping me achieve owning the vehicle of my dreams! If you’re in the market for a Mercedes-Benz, look no further!

Had to go in for a MBUX issue. Thomas was great. He’s a nice person and carries on conversation outside of car talk. It was a lengthy appointment but they washed my car before giving it back. I’ve gone to one of the bigger dealerships in Tampa and didn’t get the same kind of service nor did they wash my car. It’s the little things that mean a lot. Thank you!

Customer centered staff all across the board - Luis (Sales), Bryan (Service), Ariana (Service desk team), technicians, and the entire concierge team is simply amazing.

My service advisor Bryan, took his time to explain in details what was wrong with my car. Thank you for you patience. Great customer service!

Great Service

They did a very good job I was in an out within two hours it was supposed to take 4

The seller very professional and friendly. We are very happy with the purchase of the car.

I can’t say enough good things about Mercedes of Wesley Chapel. From the time that I inquired about the car I wanted, to the time I drove my new car off the lot, I received nothing but 5 star service. I got the pleasure of working with Victoria and she made the experience smooth and easy unlike previous dealerships that I’ve visited. When I first got there I told her that I was not sure exactly what I wanted and not only did she make it happen just like she said she would, she made it happen in under 2 1/2 hrs and I couldn’t be happier. I’d like to send a big thank you again to Victoria& The Mercedes of Wesley Chapel Sales Team.

I can’t say enough good things about Mercedes of Wesley Chapel. From the time that I inquired about the car I wanted, to the time I drove my new car off the lot, I received nothing but 5 star service. I got the pleasure of working with Victoria and she made the experience smooth and easy unlike previous dealerships that I’ve visited. When I first got there I told her that I was not sure exactly what I wanted and not only did she make it happen just like she said she would, she made it happen in under 2 1/2 hrs and I couldn’t be happier. I’d like to send a big thank you again to Victoria& The Mercedes of Wesley Chapel Sales Team.

Susan did a wonderful job. We were very pleased with her professionalism and honesty.

Excellent service, I was so happy buying my first car there. They helped me with my credit choices founded the best one. I am so grateful with Mr. Remigio Romero. The dealer is so clean and everyone is gentle and courteous. Thank you guys!!

Luis Knowledge and support helped me decide on the car.

Isaiah, my salesman, even though he was very young in age was knowledgeable about Merceds Benz vehicle attributes and products. I felt comfortable and confident with my purchase, knowing that I was purchasing a quality vehicle!! I absolutely love my car!!!!❤️

Very satisfied with the process to buy a car, isaah informed each steps.

I was very happy with my visit to the Mercedes dealership in Wesley Chapel. I did not have to wait long for my requested service to be completed and I was very happy with the results.

I was able to schedule same day service on my Mercedes and the service advisor was friendly, professional and he even made sure my car was washed when it was ready. Great service close to home!

My car buying experience could not have gone better! Mauricio was very helpful from beginning to end! Wirh he answered questions, gathered info for me and was friendly. The process was quick, transparent and a no pressure situation. Ryan in finance was also very attentive and helped us deal our deal. Thank you all for the best car buying experience!

Awesome vehicle purchase .like it should be thanks .

Subby, Ray, and Pedro were incredibly kind, patient and efficient. They provided the best customer service I’ve experience in a long time. Car buying is typically a stressful experience for the customer but they made it an easy and quick process, which is what car buying should be like. Highly recommend seeing Ray or Subby in sales and Pedro in finance!

Had a flat on the highway & had my AMG C43 towed to Mercedes of Wesley Chapel. Alan was my service associate & went above & beyond with his care, along with his communication throughout the day as my car was getting serviced he made sure I was informed on all updates with my vehicle until the job was done. Very happy with him & the great job by the mechanics. Thank you Alan & team.

Took my vehicle in for a recall. Then my dash board went out. Took it back and it was never fixed. Now going to Courtesy Mercedes of Tampa. Hopefully they can fix the problem. The vehicle was purchased new and currently only has 4k miles on it. Very disappointed.

Mercedes Benz Wesley Chapel – Appalling Finance Department and poor Quality Control I purchased a 2022 Mercedes GLE 350 over the 4th of July weekend and was very discouraged by the service received. My difficulties started after choosing the model and having to wait for the accounting department to finalize the deal. I was referred to the dealership’s accountant, Mr. Pedro Centeno, to arrange for the payment and other services, however he was nowhere to be found. Calls were made to Mr. Centeno’s manager to try to locate him, and he eventually returned to his workstation after 1 hour of our waiting. Upon his return, Mr. Centeno made me wait a further 45 minutes whilst he received other phone calls and reviewed his emails. When he finally called me to his office, his tone and manners were very disrespectful and rude, and deteriorated further when I explained to him that this was a cash purchase - presumably cash is the least profitable type of transaction for the dealership. With a dismissive tone, Mr. Centeno offered additional services including pre-paid maintenance for the car and window tinting, pointing out that as this was a cash purchase, any additional services would also have to be paid for in cash. After a lengthy discussion, Mr. Centeno finally provided me with the bank details of Mercedes Benz Wesley Chapel, and it was agreed that I would make an online transfer on July 5th. It was also agreed that Mr. Centeno would send me the pre-paid maintenance contract for my review and signature. The transfer details provided by Mr. Centeno were incorrect. I was unable to make the transfer as the account number provided was not recognized, so my banker advised me to issue a banker’s draft for the dealership instead. Accordingly, I called the dealership to ask under which name to issue the draft. The response: 'that was not the deal and that it was expected a transfer to be made immediately'. I tried to explain that a banker’s draft is as good as cash, however Mr. Centeno did not appear to understand the concept, which was a considerable surprise to me as he is an accountant. Without any further response to phone calls or emails from Mr. Centeno, my bank issued the banker’s draft on July 7th, and I sent a copy of the same to the salesperson. I live in Vero Beach, and I travelled to Wesley Chapel on July 9th to deliver the banker’s draft and to collect my car. By July 9th, Mr. Pedro Centeno had not sent me the fully signed pre-paid maintenance contract despite his commitment to do so and my numerous requests to him. A couple of days after collecting the brand-new car, I noticed that it had a defect on the rear driver’s side door which was very demoralizing as I was expecting the car to be perfect and not to have any defects so soon. I was obliged to return to Mercedes Benz Wesley Chapel the following Saturday, July 16th, to send the car to maintenance. Regarding the pre-paid maintenance contract, even by my return to the dealership on July 16th I had still not received paperwork from Mr. Pedro Centeno, and he had continued to ignore my emails, phone calls and voice messages. When I finally was able to communicate with him, he claimed he had not had the time to call me back or answer my mails. Overall, the experience with Mercedes Benz Wesley Chapel was extremely negative, the ‘lowlight’ being Mr. Pedro Centeno, the dealership’s accountant who was both unprofessional and rude. The fact that the car was delivered with a defect was the ‘cherry on the cake’. I would recommend to other potential clients of this luxury car dealership to visit other locations where they may, hopefully, be treated with respect, and where the quality department ensures that brand new cars are perfect without any problems.

This was a great and very seemless process. I had to get my car checked for the brake recall. The way it was handled was top notch.

RP did a great job at seeking our car a beetle. Very good costumer service, highly recommended.

The team at Wesley Chapel Mercedes Benz is nothing short of amazing. Buying a new car is a very time consuming and stressful situation even when everything you want and ask is going in your favor. Vinnie took his time to get me the best deal on my 2022 E350. Eddie “the tall guy” lol gave me top dollar on my trade making it a no brainer process on getting me in the vehicle of my choice. Daniel in finance closed the deal and treated me like family giving me options he would give his own people. I can not brag enough about this wonderful team of people!!! Thanks so much for your time and efforts. Much appreciated!!

It was a pleasant experience. Service Manager, Matthew Schrone was exceptional in detailing the service process. I would not hesitate recommending him for any kind service related to Mercedes Benz

I had a very pleasant experience at Wesley chapel Mercedes’ Benz! I pleasantly greeted by Joyce with a smile and kind words! I was directed to my sales person who’s name was Isaiah! He greeted me and we talked about the vehicle I had inquired about! He had the suv ready for me to test drive! I drive the vehicle and he explained to me the attributes of the suv! I was pleased and we stayed the purchasing process! Things went very smoothly for start to finish!

They were very patient with me and took great care of me.

I was very impressed with the dealership. I was made to feel like family when I walked in. Hats off to Kalib Clarke and Pedro Centeno for all their help in getting the car I wanted. Absolutely the best at what they do!!!!!

Went for recall service left the car, two hours later the call me... all done!

This is a good dealer,kind and respectful.I wait for my car and the time was nice.

Awesome Service. Was shuttled home and then back for pick up via lyft. Highly Recommend

Overall Great experience. All of the inventory was in top tier condition and our salesman Luis was very knowledgeable!

Writing this review as the dealership kept sending out reminders to get reviews and offers a chance to win a gift card. Here we go… I have services my vehicle for 3 years at this dealership. My initial service manager was David who can only be described as rude. For the first 1.5 years my car was under warranty but the issues I kept asking about were being disregarded and I was told that a new battery would do the trick. I replaced the battery error persisted. The first time I brought it back once the warranty ended the service team found a fix for the issue which now would cost me $600+. On top of that the replaced battery lasted less than a year. They offered a 50% discount for battery number 2. We shall see how long this last. I got hit by some trailer pieces on the interstate and blew one of my tires. It was less than 5mi away from the dealership so I decided to pay for Mercedes Benz to come out and change the tire for me as they said they would be there in 10min versus waiting 2 hours for state farms team to arrive. I was 8.5 months pregnant and had our toddler with me so it seemed worth $60. The technician passed me and had to turn around. It took 40min until he got there. It took him another 45min messing around trying to get the car jacked. He even made me move the car as he was convinced that the ground was the issue. Turned out his jack lift was malfunctioning. He spend another 30min until he finally had us back on the road. I mentioned my poor experience to them on their follow up phone call as well as my next service but never received an apology. Just excuses. For my last visit I was seen by Mathew - he was extremely nice, customer oriented, and I hope they treat him well as he is a true asset to this dealership. Bummer that my service interval was not reset and I had a yellow warning light when I picked up the car. I wish they would spend the resources they use to follow up on your experience to get it right the first time.

Great customer service from Susan Cardoso

Consumate professionals treat you like family.

Absolutely seamless transaction

The friendliest and most helpful staff, I always get treated like family. I drive A LOT for work and need to exchange my vehicles every 3 years or so, wouldn’t go anywhere else! They also have the best inventory on the west coast at the best price tag🙌

Over all - a Great Experience ! Thomas Allen was awesome in the entire process through appt. setting, pricing, follow through, arranging a shuttle 2 times, and their cashiers were friendly as well. A True 5-Star Experience and very satisfied with Everything there.

I bought my car at this location back in 2020 since it’s an Autonation location and every time I get service done here I never enjoy it. First time they canceled an appointment because they wanted to give priority to Mercedes only customers, and now this visit was for a tire replacement. Overall the advisor was great and so was the other staff, but when I checked on the tires they were all marked up and dirty, I was told it was because of some adhesive, and they didn’t bother to clean them, second and most annoying of all was that an item from my car was taken. That being said I will never be coming to service my car at this autonation again and don’t recommend, unless you have a Mercedes Benz logo on your car.

Service performed on time and as promised. Great waiting area that allowed me to work while I waited.

Great buying experience!! Luis is the best! He was patient, informative, honest, and not pushy at all!! Highly recommend the Wesley Chapel Mercedes dealership and asking for Luis!!

Susan is my representative, she is extremely knowledgeable and although it can be unpleasant when one has car trouble, she takes some of the sting out of the experience. She is kind, courteous and considerate. I appreciate the expertise and professionalism she consistently demonstrates. Thank you Susan.

They were great, had to have my car towed there. Service department was very understanding and worked with me on trying to figure out what I was going to do with my car. My car was in great hands.

The Service department are not Mercedes specialists. It seems they lack a lot of knowledge. Cam adjusters done, mechanic forgot to reconnect turbo! Causing serious problems. Ended up having to trade in car. I will never buy another Mercedes

Sales team cooperative, professional, and knowledgeable. Vinnie answered all questions and Eddie made transaction process friendly and productive without hard sell tactics. Overall a pleasant experience.

This is the best dealership to take your Mercedes to for service. They are honest, thorough, and professional. I made the mistake of taking my 2020 GLS 450 to another dealership when I had an issue. They wanted to charge me almost $6,000 to fix an issue that should have been covered under the warranty. I picked my car up and took it out to Wesley Chapel, and I'm so glad that I did! They fixed it and it was all covered under the warranty. It was also squeaky clean and shiny! For as long as I own this car, I will be driving out there for all of my service!

The whole experience with the team is a always pleasure. The take care of your service needs with antiveness and ate always courteous. This was of first experience buying a car with this facility, and they made the whe experience enjoyable. they also provided us with helpful cost savings that our previous dealer didn't when buying. Will come back for future needs.

Service Advisor Brian really cares about Customer Service!!! Makes the experience enjoyable! Very knowledgeable!!

I had my car inspected and had a noise concern coming from the vehicle. The maintenance guy was attentive and the service department concierge lady was amazing.

Isaiah was very welcoming, friendly, and knowledgeable. I would refer him to my friends and family. Thank you for such a wonderful experience

Great service and a great facility. Howard was excellent!!

My service advisor was outstanding! He had great customer service skills and was very helpful. His name was Matthew.

Outstanding customer service! Makes you feel like family! Best experience I ever had at dealer!

I recently took my Mom to Wesley Chapel Mercedes Benz because her window would not go down. This service department is very clean and efficient. Staff are friendly and the coffee is Great! The time to complete the repair was very efficient and of course getting a clean car to drive home is always a plus.

Sales team are very friendly, no pressure buying.

My experience was great. The facility was clean, everyone was nice, and the salesperson was extremely helpful.

Worst customer service. Obviously, individuals are not used to keeping communication lines open with the customer. Waited for two hours just to get my car checked in; and, that was with an appointment at 8 AM. Will not darken their doorstep’s again.

What an awesome experience with Remigio and Daniel from financial top notch.

I purchased a car as a surprise/gift for my wife and I had an excellent experience at Mercedes of Wesley Chapel. Mauricio Chavez was very professional and helpful with what I needed. The car exceeded my expectations and my wife loved it. I would recommend this dealership 100%. Thank you.

Went above and beyond to take care of my vehicle!

I did not have an appointment. But they squeezed me in. My tire had leak. They were very helpful and provided excellent service.

THE SERVICE GUY DARRELL ALWAYS DOES A FANTASTIC JOB TAKING CARE OF ME AND MAKING SURE THAT MY SERVICE NEEDS ARE HANDLED

Excellent sales team, make your experience smooth, happy with my GLB purchase

I went for in for service on my 2019 GLC300 and received a text from a salesman by the name of Vinnie offering me a loyalty upgrade on my car to a new one. I tried it out to see I sat down with RP a very pleasant gentleman he helped me get into a new lease a 2022 GLB250 with all the bells and whistles, I have to say I love it so far just wish the ride was a bit less noisy. I didnt quite get the terms I believe I should have gotten after paying my lease on time every month for 32 months but close to it. I was put under another 48 month lease which again as I showed my loyalty I showed have been able to go on a 36 month lease. However both Vinnie and RP were very pleasant salesman and I highly recommend checking them out if you are wanting to upgrade and or buy a Mercedes. RP thank you for your patience as I had you sit there for over 3 hours trying to make a deal that I felt somewhat comfortable with at the end and for your understanding.

Rodney was awesome! He made the process really smooth and easy. I had a good experience purchasing my car.

This is the second time I buy a vehicle from Mercedes’ Benz Wesley Chapel and I have to say the personal just goes above and beyond every time. Thank you Omer for coming on your day off to help us with the purchase of our dream car. We love our new 2022 c 43 AMG. Thanks to everyone that help to make the purchase process so smooth. Thank you all!

Pull in for service was greeted with a welcoming smile and firm hand shake by Darrell Williams. Explained in details the process of my repairs and priced within a decent amount. Great job on repairs I will be returning. Thank you Mercedes-Benz of Wesley Chapel.

I went in for my scheduled service and Bryan made the process seamless. I opted to stay while the service was being performed. The facilities were outstanding.

Great dealership, good management. And great incentives

Sussan is one of the best service advisers around. For the management. You need better snacks for waiting guests. Take a look at what Wesley Chapel Lexus IS doing for their guests and learn

This dealership pulled a spot scam on me when I purchased my 2018 E63S AMG. I financed the vehicle 2 weeks ago and when I come in to finance a car for my wife I get told I needed to pay more on my E63S after the deal was sign and I was told the loan was approved. Following, when I ask to speak to the GM. We waited 15 minutes for the accountant ("pedro") came back around and pressures me into signing, but we have yet to pay (Lesson Learned). He followed by continuously lying about his mistakes and wanting me to pay for it so he can make his extra money. They are unprofessional and not experienced in my opinion. Lastly, none of my friend, collogues, or associates will purchase from this establishment ever again. Don't deal with the dealership and go to a more reputable place like Mercedes of Tampa or Lakeland. I sincerely hope that people read this and proceed with extreme caution.

Great experience with Service Advisor Darrell Williams - he was thorough, explained everything, was accommodating and professional. The reason for 4 stars instead of 5 has to do with my experience at drop off for my last service. I arrived just after 7am, and no service advisors had arrived yet. The attendant explained that someone would be with me shortly and had me have a seat in the lobby. Two service advisors came in shortly thereafter. The first advisor was advised by the attendant that a customer for Darrell was waiting for drop off. Instead of greeting me and explaining that someone would be with me as soon as possible (which is what I view as good customer service), she told the attendant that she would be speaking with the manager about a new drop off process because they were all busy with their own customers (even though I was the only customer there at the time). When the 2nd advisor arrived, the first advisor asked him when Darrell normally arrived, and when he asked if he had an appointment she said "supposedly." At no time did either of them acknowledge that I was there. I just felt it was rude and poor customer service to talk around me as if I inconvenienced them by being there (even though they ignored me). I think the most frustrating part was that when Darrell arrived, neither of them acknowledged or mentioned to him that he had a customer waiting. I had to walk over and announce myself to him. I've been a customer here for 5 years, and have never had this experience - hopefully it was an isolated incident. It was not the experience I'm used to having at this dealership or any other Mercedes dealership I've been to for service.

Great buying experience. yes I recommend

I made an appointment to have the engine light checked for a Thursday morning. They did not do diagnostics until Saturday. But they did make the repairs and I did pick the car up Saturday afternoon. All is well.

I live in South Carolina and am currently working in Florida. It took longer to get an appointment to fit my schedule than I anticipated, but I have used this dealership in the past and have always had a positive experience. This experience was no different - 5 stars for my service consultant Susan and everyone else I interacted with at the dealership. They are always first-class!

The manager was very courteous helpful and friendly made me feel comfortable and we shared a couple of laughs would definitely go back for any and all services to my car and hope Mark will assist me…thank you Mark!

Best place to go get your car because they take care of you like you are they family

Aweesome experience Darrell at the Wesley Chapel location was customer service focus and made me feel like I was apart of the Wesley Chapel Mercedes Family

I have to say Darrell was very kind and helped me out by explaining to me the work that was to be done. Tammy was wonderful she pulled up my car and it's the little things that make an impact. She made sure the A/C was on for me so that my car would be cool.

Great buying experience. Service dept was easy and quick. Highly Recommended

I have lost all respect for this dealership. To switch out a AC pressure part they wanted to charge me more then double the acceptable charge after having my car over 2 days with an appointment. I also wanted information on purchasing a new vehicle and was never called. Absolutely embarrassing and I will never do business with them again.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

I can’t express my gratitude for Suddy which was my Salesman at MBWC, Suddy hands down made my experience smooth, stress free, I was elated with his compassion and patients during the sales process, I highly recommend Suddy to anyone considering a Mercedes purchase!

Recomiendo a Remigio Romero Sales Associate para su compra de su Mercedes Benz un excelente servicio y no te presiona, te busca opciones y te ayuda a tener una amplia idea de lo que te gustaría conducir.

Skylar K. helped me buy my car last month and took all of the stress out of it! She always answered the phone and texted me back quickly. The service team and finance team was awesome. I went to the Tampa dealership once for a service and my purse was stolen and the service department was lousy but the Wesley chapel location made everything perfect! My go to place from now on

Bianaca went ABOVE and beyond. Whenever I had a question or concern, she was helpful and an advocate for me. When I am ready to purchase a car… Wesley Chapel Mercedes will be my first stop!!

Excellent customer services.

Bought a used Genesis Coupe. The whole process was smooth and easy, for my first big car purchase. Kalib is the man with the plan. Nothing but amazing things to say about the whole place.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

Luis Fontaneńez the car salesman who helped me in my visit there was very knowledgeable. Explained to me everything about the car i was buying. Most of all he didn’t pressure me to buy it. So, without hesitation & no bargaining. I bought the car. Helped me also get the car financed. Way to Go Luis & Thank you very much. Nicolas Nicolas.

I bought a 2022 GLA 250, and I am happy with my purchase. Everything was fine.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

On Feb 8th we purchased a set of tires that a representative of the service department at Mercedes Benz of Wesley Chapel recommended to my wife. She has a ’17 GLE 43 AMG. They told her the original tires were SUV tires and not what’s recommended for the car. She went with their recommendation even though no questions were asked about her driving style, etc. The Continental ContiSportContact is what they put on. Last Saturday night I was driving the car in the rain. It was handling so bad we took back roads home from Lakeland. She dropped it off Monday at MBoWC expecting them to say the tires were defective or some other logical explanation. Nope, nothing logical, they blamed her driving style. She isn’t an aggressive driver by any stretch of the imagination. When we were car shopping, I tried to talk her into getting the 63 AMG version of her car. She wasn’t having it. She test drove one and said it was too powerful. I’d consider her a defensive driver. Additionally, our 6 yo daughter is with her a high percentage of her windshield time. But regardless of driving style, these tires were put on Feb 8th and had less than 5k miles. The place we took the car to for tires on Thursday felt the tires should’ve been labeled defective by the dealership. I’ve been in managerial/leadership most of my working life…I’m 49. I was baffled by their response. Especially when we got the service manager involved. But I will take some responsibility for not being involved in the initial process and for not looking at the tread. This has been a learning experience that luckily didn’t involve an accident, injury, etc. And choosing convenience over research and quality in the auto industry is a ticking time bomb. She’s been disappointed there on multiple occasions due to lack of, or timely communication from the service department. We're not looking for anything from Mercedes Benz of Wesley Chapel...from communication to monetary. The relationship while cordial, was past due of severance. Our goal, albeit feels more like a duty, is to encourage people to do their due diligence, and about our experiences with MBoWC. If you look at my review history, there's only 1 other review I've put any effort into. I've let "expensive" bad service slide plenty of times without a review. The 1st review cost 5 of us a lot of valuable time...and turned into "hangry" time. This time was so outlandish and could've involved an accident, etc.

Very clean and the staff was very professional and accommodating to me, they just did not have the color combos I would be looking for, I will check back with them!!!

Worst customer service I have even seen in my life. They are big time cheater, very rude and disrespectful. I regret for buying Mercedes from them.

Good service, Thomas service rep always a pleasure working with him.

I’ve always had a very amazing experience at Mercedes-Benz of Wesley Chapel! Marc consistently taken great care of me, especially this last time. Marc has taken on new responsibilities since I was last there, but still took the time to make sure I was taken care of and I received a great new rep in Daryl! The loaner that I was able to use while my car was fantastic! It was a dream car of mine and they were very flexible and accommodating when some schedule challenges came up as far as returning the car.

I have been taking my GLC to Wesley Chapel since I purchased it from them 6 years ago. I live 1 1/2 hours away, but the trip is worth it because I am always treated with respect, service is exceptional, and the facilities are comfortable and spotless. I never feel pressured or hurried.

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Staffs are very accommodating.

Mark was very helpful and wonderful to work with! He always made himself available to answer any questions we had .

The receptionist was the person , she was very friendly, courteous and get us the very best Buddy salesman. He did not force us instead he listened and show us what we wanted. Before we got to the dealership he send us materials. On arrival was greeted by receptionist and called Claude. Our decision to purchase the CLE 450 was ours. Claude allow us to sit in most of the cars to see which car we feel comfortable with. We finally choose the GS 300 series car, negotiate ready to buy and in the end got our dream SUV . The negotiations manager was very courteous, friendly and very professional. He was patient and let us make all decisions. In anytime of the whole transaction nothing was forceful . The GM was a humble, friendly and very courteous manger. Our experience was the best . We even made friends with two other customer and we all encouraged each other. Thanks Westley Chapel Mercedes. Shiv

Service was outstanding for a serious problem with a new car not purchased from this dealer. Outstanding support from Alem Vasquez who kept me informed at every step of the way.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Daryll is always very helpful when I take my car in for service

My wife and I went to this dealership just to window shop. However, we found a 2018, E300 with only 3,500 miles and in perfect condition. R.P. the sales associated was extremely helpful in getting the deal done. We were given a fair trade-in deal for our 18 years old car. We are happy we went to the store.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Amazing! Thomas Allen is the best Service Advisor.

Remigio Romero-Cordero, aka "RP" was awesome. He took his time with my wife and I in making sure that we find the car we wanted. We purchased a beautiful 2018 E300 with only 3,500 miles. I highly recommend paying RP a visit.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Ana and Mauricio were terrific in helping me quickly and efficiently purchase and finance a new AMG GT 53. I do not like spending the whole day in the dealership so it was appreciated how quickly and easily they made my purchasing experience. Without question, I will give this dealership an opportunity to earn my business again in the future.

After my Mercedes Sprinter broke down leaving me stranded on the roadside. I spoke with Susan who helped me find a tow company, who was excellent. After getting to the shop she greeted me there, after finding out the parts were going to take time to get, she helped me to find a car rental . Then Susan arranged a courtesy transport to the rental car company so I could get home to my family. When the vehicle was done Susan contacted me right away. Susan made sure to greet my wife and I when we arrived back at the dealership. Susan is a shining example of what an experience with Mercedes-Benz should be like . I will be back to see them for any future needs . Sincerely, Jesse Torrey

Good people, sales person is ok

Brakes light was on while driving to Tampa

Great customer service. I have recommended family & friends to purchase from Subash Kumar at Mercedes of Wesley Chapel

Still falls way short of service offered by Helms Brothers New York. Car was dirty when returned. And looking at what they purportedly did, seemed that nothing was touched - made us doubt whether any service was done at all. One positive this time around - they provided a loaner. Previously, we weren?t. This dealership is a sad reflection of Mercedes Benz - The Best or Nothing. It might think twice when it visits this dealership?.

Services and sales have the best customer service I have ran into…

Excellent care and service! First class all the way! Never been treated better by a car dealership! The price listed is the price you pay! No hidden fees! Highly recommend! Ask for Ashley Tucker🥰

I had gotten into an accident right by this dealership and had dropped off my car for repairs. I was astonished at the lack of customer service, both when I arrived and when speaking with my service manager. Multiple times I had reached out inquiring about the status of my vehicle and if repairs were being made along with a schedule. Multiple times my service technician failed to reach out to me. On receiving my car the service technician who pulled it up managed to ding my door. If you have the option other options for service or purchasing a vehicle, go elsewhere.

Great experience with this dealership.

I just wanted to say that everyone at Mercedes-Benz of Wesley chapel was very professional. Ashley and Brent were the two sales people that I dealt with and they were excellent. I do want to give an extra shout-out to Brent though. I don't with Brent for the majority of my sales purchase and I must say that he was the absolute most attentive salesperson that I dealt with including many other dealers and sales people that I talk to. He was very understanding and respectful of my time. The other thing I loved about myself people actually and Brent, is they were not pushy throughout the process at all. I will definitely check their inventory and give them a chance to make a deal the next time I look to purchase another vehicle.

owners , please be aware what is going in this place. My car stop and light see delar came up. After 10 day and $2500.00 we got the car back. However there is mo sound in the radio and Nav bar does not respond. So we went back, may be a fuse or a line did not get connected. After we had to leave the car there overnight, They are asking $7000.00 to fix something was not broken at the first place. BTW they did offer to buy our car when it was there at firt time. for $6999.00 :( I guess i could of save myself $2500.00 , if i just gave the car?

Busy service center wait time was as expected with an appointment. Matt at the service advisor was very thorough and informed and took time to verify issues (DEF system) with the mechanic to find resolution.

I told my finance manager that I was declining a lot of the warranties she was offering and to my surprise when I went back over my paper work with my financial advisor, I found that this not to be true and that I do have the warranties I did not want, which is a mistake on my behalf for not looking. I have been trying to get ahold of someone in Finance for the last month and a half to cancel these warranties out, that I did not want. I am always told someone will call me right back. After hearing that for about 30 times (no exaggeration) , and getting no call back, I have decided to write a review to let future clients know what they are getting themselves into with this dealership. I understand the car business is super busy ( I work in it myself), but there customer service is the worst that I have come by. You would think buying a luxury vehicle, you would also get luxury customer service or at least average service. I would personally never go back and would recommend everyone to go to Mercedes of Tampa. Please do not trust this institution.

I’ve done business with this location as far as services and car buying on several occasions, there are a few people that stand out me just due to how consistently kind they have been. Darrel in the service Dept, Claude in sales and Edence in management. I’ve been to other Mercedes locations and they often make a person feel as if they don’t have the time, or the patience. I’ve never felt this way while Dealing with these 3 people. Outside of the interpersonal skills that have been displayed I’ve always gotten a vehicle that I’m in love with. Thank you all for the consistency

Bianca did an outstanding job listening to me, understanding what I wanted n needed in a MB as I had 7 and the no 7 A Class was a lemon, she was amazing landing me on an MB that met my financial as well as comfortable safe driving needs....she picked the 1 CLA and that was it! She was very professional and sincere and made a huge effort to get it right w me the 1st time....outstanding sales person and MB of WC should be dam proud she is on their team and a true asset to the dealer as well as the MB brand....

Purchased our vehicle here, we have had nothing but an excellent experience. Everyone is courteous and helpful. Will always come to Wesley Chapel Mercedes

Brought RV in for regular service, very professional and personable staff, comfortable waiting area, price in line with others. My only complaint if even that, is they are apparently still operating under Covid protocols as they still only provide water and soda for waiting customers. Considering my recent visit to a Hyundai dealer for routine service on my Ioniq where that dealer has rolled out their popcorn machine again and some other munchies available as well the usual water and soda. Was kind of hoping a Mercedes dealer would treat their waiting customers at least as well as a Hyundai dealer.

We Just leased a new car here on 3/26/22 and had an amazing experience! Ask for Rodney. He was incredible to work with. He was friendly, knowledgeable, and efficient.

We arrived on time, the check in person told us to wait in the waiting room for our service rep. After an hour of waiting, we had to ask questions about our service. The check in person did not inform the service rep we were waiting. That made the whole appointment time invalid. The tag was marked as priority and waiting. When the service was finished, the rep called the home number instead of looking in the waiting area. VERY VERY unorganized

Best professional and thorough service you will find… Highly recommend taking your Mercedes-Benz to Wesley Chapel!

Very professional and very service oriented. Very helpful

Previously I had my car serviced at a different location, but since moving to WC it made sense to switch to this location. This was my first service completed at WC and my Service Advisor, Darrell, always makes my experience a great one. I was Darrell?s client at a different location so now that he?s in WC, makes it even better. The overall staff has been great as well - Sales, Service and Concierge.

Poor service, relative to the NYC @HelmsBros MB dealership. (1) Each time our car was serviced, it was always fully cleaned upon completion of service. (2) Each time our car was serviced, we either had a service car to chauffeur us from and to the service center or we were given a loaner. (3) Not as important but still good customer service, the dealership always had complimentary snacks (doughnuts, etc.) bottled water, coffee.

This was our first Mercedes and RP and the team at Wesley Chapel made it easy and seamless.

Outstanding knowledgeable sales staff that was very responsive to questions

Went to have it serviced. They did a great job. They informed me about of the progress as it progressed

Very quick and helpfulhelpfull

Had great experience in purchasing a new vehicle from the dealer at Wesley Chapel.

Great service with professional staff that really help. Facilities were very nice and how to use items on car great…Great selection of items you could purchase was available…

Had my car checked over because the CPO Extended warranty was due to expire and I had a windshield washer issue. They found that my timing seals were leaking and repair was warranty. They ordered a part from Germany and four days later, scheduled me in for service. They gave me a loaner as we expected the work to take several days. It was done in one and all is good!

Went twice to look at cars before buying. Ashley was amazing. Patient with all of my questions and never made me feel like I was a burden.

Thomas was my service rep and he was outstanding. Helpful and so nice. I truly appreciated his professionalism and kind spirit.

Luis was a wonderful salesman an gentleman an Pedro the financial manager was truly good he made sure we got the deal an made it happen.

They had a loaner ready for me and keep me up to date with the progress.

From my first phone call to Omer to driving off the lot there are really no words to describe the professionalism and customer service that was provided for me.. Jerry Kerr the GM took time to come out and make sure my experience was great. The facility was so beautiful and everyone very friendly - My E400 was clean and Omer was so knowledgeable with the vehicle..

I have a diesel car and I'm always leery of taking it to the small shop to get worked on. Every time my car requires an oil change I take it to the dealer. Service was timely and my car showed up clean as a whistle. Not only was the weight comfortable but my service representative managed to save me some money on the oil change too.

Don't buy new vehicle here, outrageous upcharge and non-refundable $3,000.00 deposit required to order. Mercedes of Tampa Bay much better, and NO Upcharges and NO deposit required to order, and better price!! This is bad business practice here.

So clean and kindness but too arrogant about the lack of supply of vehicles.

WE ORDERED OUR CLA 23O AND ALTHOUGH A FEW FEATURES WE REALLY WANTED WE ARE COMPLETELY SATISFIED THUS FAR WITH IT. I TAKE FULL BLAME FOR NOT COMPLETELY ESURING WHAT WAS GIVEN ME ON THIS CUSTOM ORDER WAS COVERED. GETTING MANY EXTRAS ASX WE DID THIS AGAIN WAS MY FAULT. MY SALES PERSON ASHLEY TUCKER WAS JUST OUTSTANDING AND EVEN THOUGH IT TOOK A LONG TIME FOR OUR CAS TO ARRIVE SHE WAS ALWAYS RESPONSIVE IMMEDIATELY TO OUR CONCERNS. SHE AGAIN IS AN OUTSTANDING SALESPERSONS AND THERE IS NOTHING BAD I CAN SAY ABOUT HER AND WOULD RECOMMEND HER SERVICES TO ANYONE. THE ENTIRE FACILTY FROM THE BUILDING TO THE STAFF MAKES YOU WELCOMED AND WANT TO COME BACK AND SEND OTHERS. I WOULD HIGHY STATE IF YOU WANT A BENZ GO TO WESLEY CHAPEL MERCEDES BENZ OF WESLEY CHAPEL FLORIDA.

So clean and kindness!!!!!

Bianca was great to work with. She and the whole team went the extra mile to ensure we were happy with our used vehicle purchase. Thanks - we love our Armada!

Exceptional quality service. Very professional from start to end.

I highly recommend my Salesman, Claude Gourzong. He is top notch!! Wesley Chapel Mercedes-Benz is fortunate to have him on their team and I was fortunate to have him as my salesman.

THE COST FOR JUST USING A TOOL TOO REMOVE 4 LUGNUTS IS ABSOLUTLEY RIDICOULUS, A TIRE ROTATION WICH REQUIRES REMOVING ALL LUGNUTS AND IS 1/4 OF THE COST THEY CHARGED ME. TAKING ADVANTAGE OF A SITUATION IS BAD BUISNESS!

Helped me with exactly what I needed. Car was fixed soon as parts came in and service rep communicated throught every step of the process.

From my purchase to the maintenance up keep the dealership and staff our cordial and. Courteous. Outstanding Service. Highly recommend.

Prompt and accurate service. Service writer are very knowledgeable. We all our service done at the dealer.

Excellent experience, comfortable area to wait, kept informed by associate. Plan to use dealership again when my car comes due for maintenance . Excellent customer service

Smooth process! Very happy with our purchase and our salesman Vinnie was honest and very helpful.

Mauricio was fantastic, patient, and knowledgeable. I recommend him! Ana was also very knowledgeable and great to deal with in finance. Love my dealership 🥰

Check engine light is on made appointment brought sprinter in it sat for over a day had to come pick it up they had no time to check it

Was late for my appointment but they worked me in and completed needed servicing in good time. I really appreciate their professionalism and helpful attitude.

Brought my GLS450 for scheduled maintenance and the experience was easy and pleasant. Thanks for being there!

Took my Mercedes GLE in for routine scheduled 30,000 mile service. Appointment scheduling was easy. My car was done in about two hours; much earlier than I expected. Service advisor, Thomas, explained everything they checked and what condition everything was in, and even forecast an estimate of when additional maintenance work would be required.

They did a good job with the purchase of my Jeep. they made the process easy

Great service attendant Darrell who is exceptional and knows how to communicate with customers

Thomas Allen has been my service advisor for years! He?s great to work with and I totally trust him!

Excellent and thorough customer service. The service advisor assigned to me was so very, very thorough in going over what had been done and what was needed for my vehicle. She took her time and discussed everything with me. The service didn't take as long as initially thought and I was very pleased. Looking forward to a long lasting relationship with this service dealer.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

I took my car in for service and could not have been happier with the experience. The advisor was knowledgeable and upfront with the entire process. My loaner was ready and waiting. Seamless process.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

They take very Good care of their customers.

Great!! Mauricio was fantastic. Very good and patient in going over the car. Did not high pressure us, but informed us very well. Even Pedro in Finance was very good ? gracious, patient, very competent, and pleasant with no feeling of pressure to buy additional services. I would easily recommend this dealer, and especially these two gentlemen to any friend or family looking to purchase a MB.

Thomas Allen is my service advisor and he has done a great job for me so far. This was my 6th service between two vehicles over the years. The service department operates on a professional level.

When in for a tire change and a question on a warranty issue. The folks at Auto Nation took good care of me and got everything complete in a timely manor.

Claude Gourzong was really helpful in this shopping. He had a grate costumer service.

I don't like the way that they force you to buy "care" packages on used cars because it's the only way they "can make money on them"! I was told that they would repair things on a car that I was buying, but when I wouldn't buy it unless they removed the "care" packages, they refused to repair an issue because the multi-million dollar dealership was losing money to replace window tint. They screwed up my finance paperwork and I had to make a second trip to the dealership to resign all of the paperwork after 5 days of "owning" it and they ordered me a new license plate instead of renewing my old one. They are incompetent all around. The only helpful person works behind the scene and you will never have the fortunate pleasure of meeting her like I did.

They did everything promised! Happy customer here.

Surprised to hear that there was over $400 in labor to change out a water hose, and another $56 for shop supplies. Mercedes? has seen the last of me

Very helpful, friendly and attentive staff, straightforward and efficient in routine maintenance and checkups regarding mechanical issues.

Had my E-350 towed in for repairs, it would not start The part that was needed came in early so the repairs were completed earlier than expected and the repair cost was less than initially anticipated. Very happy with the service.

Excellent customer service at Mercedes Benz of Wesley Chapel. Responsive to my questions and repair was made in a timely manner.

Good service manger in place. That helps a lot

Service experience was excellent. Great Customer experience with Susan as my Service Manager. Cory, the one doing the work on the car, was excellent.

The best service they go above and beyond my son had issues with his car and, Wesley Chapel came through to get him situated.

The. Service was great from the moment I walked in the door. Three hours in and out and I had my beautiful Lexus.

I came in for my 9:40 on January 21st and the correct part was ordered (right runner lights) but the wrong part was sent. I had to reschedule on January 28th. Tom Allen explained the situation to me. Tom has always done a great job for me.

This was an easy transaction. A little long on the wait to sign the paperwork and the only thing was they didn't fill up the car before we left. Great sales person ( Vinny) was very helpful.

These are my first experiences in dealing with your dealership and I've worked in the car industry for over 8 years and I can tell you that Susan is a terrible advisor and I will never return to your dealership! She was extremely rude when I had entered, didn't listen to what I had to say and I had to repeat myself several times! I can't believe she is working at a Mercedes dealership! I've never in my life felt so demeaned and she made my fiance and I feel like we were so stupid and unworthy of owning a Mercedes!!!!! Also another issue because of your dealership. I had scheduled an appointment three weeks prior for another issue which was never written up and because Mark had said that since it was a technical issue and it wasn't doing it he couldn't do anything about it. While I was with him I had asked how much time I had left on the manufacturer's warranty and asked him to have an F&I manager reach out to discuss an extended warranty which has yet to happen. Fast forward to Nov 27th and I ended up speaking to Ana about the extended manufacturer's warranty and she found an issue that was caused again by your dealership that put that my 2018 Mercedes C300 had 233,000 miles instead of the 23,000 miles it actually had and because of so, I couldn't purchase the warranty and she stated she doubted Mercedes would let me purchase the warranty because of your dealership's incompetence and would reach out to me as soon as possible and discuss with Mercedes to see if I could extend the warranty because on the 28th my warranty would expire. I called her on Nov 30th and she said she would call me back in 2 days because it would take a couple more days. I've left two messages now and haven't heard anything since. I will also be calling Mercedes as well since obviously your dealership is incompetent to complete anything and hopefully I can get some answers from them!!! To add to it the fact that there was no issue found from the latest drop off and I'm still smelling the same smell of radiator fluid or some other sweet smell. They also stated that they would have my car for several days to try to find the issue and contacted me less than 24 hours later to tell me they couldn't duplicate. I wonder if it has anything to do with the fact that my car would be out of warranty and they thought they could get a hefty service bill out of me!!!!!. With the incompetence of your dealership I doubt it was even looked at!! I will also be posting my experience to all social media as well!!!

Terrible service dept. specifically Brian. Rude, arrogant. poor at returning text and or phone calls. scheduled an appointment 2 weeks in advance, was told it would be looked at the day i brought in. after 3 days sitting on lot was told if i was unhappy to come pick it up.

Don’t go here! Terrible customer service at service center even with brand new car and upgraded warranties. They won’t honor!!!! My car was towed here with a flat tire and they won’t give a loaner but won’t even look at my car for a week. This is just a flat tire!!!

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service. No follow up from service manager or GM after discussing the issue with them.

This is the second MB that I pursched from Wesley Chapel, and the first time that I had the pleasure of working with Bryan Fernandez for my service. Bryan is exactly what a service manager should be. He actually listens to your concerns and works to correct them. A great employee. Michael Reis

Happily satisfied with the Service and appreciate the time Service Advisor Thomas Allen take to build a trusty relationship with a customer of MBWC. Thank you to the great team !

The dealership offered a realistic no-haggle price for my 2019 Ram 1500 but the surprising trade-in value for my 2015 GMC made the deal. Ashley, Eddie and Sam made the entire sale seamless and professional. And when I forgot some important tools in my trade-in, Ashley made sure to secure them until I returned. A very good dealership experience.

Both sales people were excellent. Was a pleasant experience.

I had my vehicle in for Service B on July 20th. I also asked to have the right front vent serviced as it seems to be broken. When I picked the car up, not only was that vent not functional, but also the driver side vent was now broken. When I spoke to Marc about the problem, he said that the right side vent was ordered and should be in in a couple of days, and would order a second one as well. I waited about 2 weeks for him to call to no avail. I have called and asked why he hadn’t called and also that one other vent was now not functional as well. He told me he would call me back after verifying that the parts were in stock. I’m still waiting… I left 2 messages for him to call me. Again, no call back. I then tried to call to speak with the service manager, and was told that she was floating and wasn’t available, so I left a message to please call me. I have left 2 messages for her. NO CALLBACK! I am currently waiting on the phone for the operator at the dealership to answer the phone. I have been listening to the recording for over 20 minutes!!! NO ONE ANSWERS! I was trying to call the General Manager of the store. What on Earth is the problem at this store??? -A VERY UNHAPPY CUSTOMER

This was the second recall on my sprinter. Both times the work was managed by Daryl, this time it was scheduled for August 31. When I arrived Daryl told me that the schedule was flooded with Sprinters from companies but he would make sure that my vehicle would be conpleted on time. I told Daryl I did not need the vehicle and take his time. With all the other sprinters in for service mine was done on time Daryl is an great asset!

Bryan was extremely helpful and a pleasure to work with.

Service and Sales personnel

Tried to purchase a 2021 E53 AMG Coupe from MB Wesley Chapel, ordered and purchased it from another MB dealership. MB Wesley Chapel did service a warranty brake problem with excellent service. I would recommend Michelle Service Manager and Stephanie in the service dept.

Quick and timely.

The service that is given by Stephanie that is the reason I go to Wesley Chapel, she is caring and goes above and beyond

Service was performed expeditiously and professionally.

Bad experience no good deals and financial services are not good enough for you