Recent Reviews from Mercedes-Benz of Wesley Chapel

Long long story short, if I could put 0 stars I would...Never go to this dealer, they don't do as they say, they lie, they give you the run around on everything they possibly can, they promise you they'll fix things on a used vehicle before you sign papers to purchase and you end up signing papers and they never eve touch your vehicle, the worse experience ever i have had at a dealership has been this one, Bianca was my sales person and she always misinformed me, i never talked to a manager until last minute after they had messed my entire purchase up. She talks nice but it's all talk, and you never ever get to talk to a manager about issues and when you do, they're helpless....it's jus to much to write, but please please never go purchase a vehicle here, they have the worst costumer service ever!!!

Great dealership! My first time buying there but not my last. If I could have given over 10…it would have been 100. Very professional ..just great people!

Spend $3000 for repair. Problem not corrected and they won’t return my call. Left 2 messages for my services advisor Brian and also the service manger. Still waiting on a call.

Love this place! Couldn't be happier with a dealership, if you need a car go see Ray Cannon! He is very helpful and made the whole process very smooth!

First time having my car in for service. Very efficient, professional, and friendly. Alem, my service advisor, was excellent communicating with me while my car was having a major service performed. He was even able to save me some money. When was the last time that happened at a franchise dealer? I can not recommend this dealership and its service department more. Thank you.

After dealing with multiple issues trying to get my car towed to the dealership and to get the key ordered, we still were having issues but Carry was FANTASTIC and was able to help and solve the issue very quick. before we got on the phone with her I questioned this branches customer service. Thank you again Carry!!

This was an easy transaction. A little long on the wait to sign the paperwork and the only thing was they didn't fill up the car before we left. Great sales person ( Vinny) was very helpful.

An absolute disappointment. A company as wealthy as MB of Wesley Chapel and MB of America refused to assist a small local charity by reducing the price of a vehicle by $1,000.00. We had a sponsor provide funds for $10k and we had a tag to transfer. We said we could eke out the taxes but they refused stating "we've already done our charity this year and we aren't a charity". We weren't looking at a Mercedes-Benz, we were looking at a used Toyota Camry. I've never witnessed such cavalier callousness. Would not recommend

Professional staff, excellent customer service. Keep up the good work! Glad to have Wesley Chapel MB in the area.

you need to work harder and smarter and respect your business

Fantastic place to buy a car.

I purchased a preowned car a week and a half ago and my experience then was attentive and professional. As soon as I get home and find out the that the USB port is not working and the wood trim in the front console was peeling, I reached out first to the Salesman Omer, and then to the general manager Mr. Kerr, who had emailed me previously and appeared concerned about my experience at Wesley Chapel. I left him a voicemail message and email and my attempts to speak with him were completely ignored. My salesman became distant and immediately went on vacation. Prior to his communication, he made an appointment for me to have a little touch up paint on the wood panel below the console and when I took the car in, they chipped away at it and then determined that it would look worse. So now I’m stuck with a wood panel that is chipped and can’t get the general manager to return my phone calls out emails. They did agree to replace the USB port because I told them when I bought the car everything was certified to be working. Still waiting on the part to get in. Do not trust Wesley Chapel Mercedes as far as you can see them. In the past I have purchased at least six Mercedes-Benz from Tampa Mercedes, however I thought going to Wesley Chapel AutoNation word benefit me due to their no haggle pricing. Their service is absolutely awful!

Always a good experience love Susan our service mgr.

Remigio Romero was amazing!! His personality made this process so much easier, and was very mindful to my needs and what I was looking for. Keep it up!!

Top dollar for very poor service. Try ANY OTHER MB dealer!!

Bryan from the service team was simply an awesome leader in helping me through the whole process. You are lucky to have him on your team - He leads with utmost human empathy and is a great listener, which allows him to better understands his customer's needs!! This was our first service at MB of WC, and quiet frankly, our first MB (we have been an Audi customer for a while!) - simply loved the experience that Bryan provided. Additionally, Luis, our Sales rep, did a fantastic job throughout the sales process earlier in 2021 - Thank you!!!

It's service department is wonderful. allem who is my service advisor. Very nice young man. So far no problems with them.

I had front brakes repaired for $700.00 in June 2021. Because I thought they were reliable and honest people, I didn’t read the entirety of invoice received after paying. It was late in the evening and my service advisor had left for the day. My invoice stated that the rear brakes had been replaced. When I contacted Michelle, the service director, she was rude and argumentative/assured me that the front brakes were done. I asked her if she could provide me with a new invoice indicating what was actually done. I went into her office to show her what my invoice read (rear brakes service done), yet she was adamant that the front brakes were done. I asked her to take my car into the shop and let me see which brakes were done. She refused to give me the correct invoice, nor let me see which brakes were done. She stated, “I’m not going to give you brakes for free.” I advised her that I didn’t asked for free brakes. All I wanted was a receipt/invoice showing me that the front brakes were done. I’ve shown my receipt to another MB service director, and MB mechanic and they too agree that receipt is showing that the rear brakes were done in June 2021. Because of their poor customer service, I will not give them anymore of my service. I am seeking other actions.

The Representative that handled my account for service needed (her name was Susan) provided Exceptional customer support service from the time I called dealership to tell them that vehicle was being brought in for service, to the time i went to pick it up after service was completed. Susan keep me informed of the progress on my vehicle and was always courteous even in my frustration. Y. Grant-Robinson

Excellent customer service. Darrell Williams is the best

Great service, friendly staff

Ya, you’re welcome

Remigio was amazing..... he took his time to go over everything with us. I Highly recommend him if you're looking to buy a car.

Mathew, the service advisor did a great job of keeping me up-to-date on the status of my car! Very friendly and professional and it was a pleasure working with him.

They’re the real deal.!!!! They’re all the nicest people I’ve seen. Claude was my salesman, he was lovely, took his time to explain everything about the car we wanted to buy (every single button and details). The finance guy Sam was extra nice, he ran the numbers like 6 times and always with a smile and super helpful. The Sales manager Laura was the cherry on top of the cake, lovely and awesome girl. I’ll give them 10 stars if I could.!!! You won’t regret buying your car from them. I’m more than happy with my car..!!!!

You accepted a KBB referral at $19k, and twice told me you would pay $11k. After going back and forth you compromised at $14k, because you would be selling it at $17k. Why would you take a $19k referral on a car you plan to sell at $17k? Either you were highly dishonest when you accepted the lead, or your manager was highly dishonest about what he would sell for. The General Manager also sent me an email asking how my experience went. I sent a reply with all of these concerns, and I’ve heard nothing back. Your whole company has a customer service problem from the lowest levels through the highest. I hope your team enjoys the added commission you received by screwing me out of $1k-$2k. You will never see another penny from me, and I am also sharing my complete Auto Nation dissatisfaction with the MercedesBenz team as well. Since they do business with you, your awful customer service focus extends to them as well.

These are my first experiences in dealing with your dealership and I've worked in the car industry for over 8 years and I can tell you that Susan is a terrible advisor and I will never return to your dealership! She was extremely rude when I had entered, didn't listen to what I had to say and I had to repeat myself several times! I can't believe she is working at a Mercedes dealership! I've never in my life felt so demeaned and she made my fiance and I feel like we were so stupid and unworthy of owning a Mercedes!!!!! Also another issue because of your dealership. I had scheduled an appointment three weeks prior for another issue which was never written up and because Mark had said that since it was a technical issue and it wasn't doing it he couldn't do anything about it. While I was with him I had asked how much time I had left on the manufacturer's warranty and asked him to have an F&I manager reach out to discuss an extended warranty which has yet to happen. Fast forward to Nov 27th and I ended up speaking to Ana about the extended manufacturer's warranty and she found an issue that was caused again by your dealership that put that my 2018 Mercedes C300 had 233,000 miles instead of the 23,000 miles it actually had and because of so, I couldn't purchase the warranty and she stated she doubted Mercedes would let me purchase the warranty because of your dealership's incompetence and would reach out to me as soon as possible and discuss with Mercedes to see if I could extend the warranty because on the 28th my warranty would expire. I called her on Nov 30th and she said she would call me back in 2 days because it would take a couple more days. I've left two messages now and haven't heard anything since. I will also be calling Mercedes as well since obviously your dealership is incompetent to complete anything and hopefully I can get some answers from them!!! To add to it the fact that there was no issue found from the latest drop off and I'm still smelling the same smell of radiator fluid or some other sweet smell. They also stated that they would have my car for several days to try to find the issue and contacted me less than 24 hours later to tell me they couldn't duplicate. I wonder if it has anything to do with the fact that my car would be out of warranty and they thought they could get a hefty service bill out of me!!!!!. With the incompetence of your dealership I doubt it was even looked at!! I will also be posting my experience to all social media as well!!!

Remigio Romero-Cordero is the best salesman I have ever worked with. If it was not for him, I would have not bought a car. Very nice and attentive. I wish every salesman at every dealership was like him, and I hope to buy many more cars from him in the future!

Best service department around, clean and the staff is super helpful

Terrible service dept. specifically Brian. Rude, arrogant. poor at returning text and or phone calls. scheduled an appointment 2 weeks in advance, was told it would be looked at the day i brought in. after 3 days sitting on lot was told if i was unhappy to come pick it up.

Omar and Pedro were awesome to work with.

Skylar Kennedy was excellent in supporting the process! Corporate was very slow in their processing the deal, it took 3 hours to finish the deal. I was disappointed with Corp, when Skylar and the appraiser did a great job.

I had a simple serve A performed. Everything went as planned with no surprises. I've been going here for years and never ran across a bad service advisor. I had one bad issue 2 years ago, but the service manager took care of it promptly. I'm very satisfied in all aspects.

When I took my car for service, I notified them that when I turn the steering wheel all the way left or right ( while the car is moving slowly) the front end of the car produces banging sounds and the car shakes. The explanation was that the car needs winter tires. That was a very bad explanation because I don't live in Alaska, I live in Florida. I'm very frustrated with this problem with no acceptable explanation. What else could be done to resolve this issue?

Skylar was very professional and polite and respectful of my time. A true champion.

Service and personnel excellent.

Claude was amazing, he went extra miles to give us the best customer experience . Also Pedro in finance made everything easy for us. We are very happy, thank you team for your kindness and great service

My overall experience was great!! This was my 2nd car purchase at this location!!

What a great car buying experience! No pushy salesman. Claude our salesman was a class act. Eddie and Pedro In finance made it so smooth and such a pleasant experience. The staff here is top notch just like the product they sell! Thank You Wesley Chapel Mercedes-Benz!!

Psi in tires not adjusted to manufactures spec, and it took over 5 hrs to for completion of service B on a Gas engine sprinter. Poor performance. On a positive note there was coffee.

Very good dealership, I made my appointment on line good and easy process, greeted me as soon as I pulled into the service area. Directed to my service advisor Darrell and we discussed my wishes for the service appointment, waited in a very comfortable lounge area, was kept up to date thru the oil change, rotate tires, leather seat failed review, and my rough shift process and the tech that reviewed the shift process came to me and explained what he found. When done paid bill very easy and was delivered a washed and vacuumed car. All done quite well as I have come to expect from My Mercedes dealers. Thank guys

Other than Mr Darrell Williams that went out his way to try help with my situation, the results was very disappointing. After being run around for several weeks. I was still unsuccessful with what I originally went there to accomplish as well as having to spend hundreds on accommodations in the end to get no result and was told that Mercedes cannot help me with anything which was their error from the beginning. I would not recommend !

Everyone from the Sales associate (Omer) through the manager (Jeremiah) through the financial officer (Ana) made a wonderful impression on me. They are professional, respectful and really treated me very well. You have a fantastic dealer with great people. I came from Fort Myers to do business with you. Thank you.

Don’t buy from this location! Terrible service even on new cars! They don’t give loaners and won’t call back!

Not incredibly impressed with this place. I took our Sprinter Van there for the first time for an oil change, the tire pressure warning light on, and to look at the AC, which sometimes just quits. I waited in the lobby. After 4 hours, I sent to my assigned advisor and said I really needed the van back soon. After another 1/2 hour, they brought the van out. The only thing I had gotten was an oil change. They didn't fix the warning light and they didn't find anything with the AC. So, I spent 4 hours waiting in their lobby for an oil change... :(

Don’t go here! Terrible customer service at service center even with brand new car and upgraded warranties. They won’t honor!!!! My car was towed here with a flat tire and they won’t give a loaner but won’t even look at my car for a week. This is just a flat tire!!!

Went to go purchase a new S-class and there was no inventory on hand, and also asked for an additional $10K above sticker price for 3 cars pending delivery. Mercedes of Tampa had stock, and did not ask for over sticker price, however, they did not have the color combination I was looking for. Took my business to Mercedes of Clearwater, and drove home the same day with my new S-Class, with no additional costs or issues.

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service. No follow up from service manager or GM after discussing the issue with them.

Ashley was amazing! Took great care of me and great deal!!

Staff is not customer service oriented. Maybe except for one gentleman, I didn’t get his name. Marc, let’s just say : I won’t be working with him again. This location needs customer service training. Staff is not Genuine. Except for one gentleman. My car when picked up was not vacuumed. It looks like someone was rambling through my vehicle. Nothing was missing as far as I can see. Very disappointed with this location. They had my vehicle for a month. 🤷‍♂️

Immaculate! Very courteous service department staff. Professional and knowledgeable about my 1984 380 SL.

Upon arrival at the service counter the lady told me to go find a service guy outside and they would get my vehicle processed. I asked whom? She replied one of the two black guys out there. 😳 I wondered about for a couple of minutes until a kind service tech outside instructed me to have a seat and wait in the lobby while he processed my vehicle. I called ahead of time mind you from the side of the road because of a flat tire. No loaner cars available no shuttle's and my car had to stay over night. I work just two miles down the road from them.

This is the second MB that I pursched from Wesley Chapel, and the first time that I had the pleasure of working with Bryan Fernandez for my service. Bryan is exactly what a service manager should be. He actually listens to your concerns and works to correct them. A great employee. Michael Reis

I appreciate your quick service

Very nice store, but the service department is next to impossible to get in touch with your service advisor to get updates on your vehicle status. Plus, they can NOT work on all vehicles even though are affiliated with Auto Nation.

My service representative, Matthew Schronce, at Mercedes Benz of Wesley Chapel was wonderful to work with, personable and guided me through the process of my service. Great experience.

The entire experience was great and very easy. Skylar reached out right away about interest in my truck. She was very communicative and easy to work with. I’m pleased with the trade in value I got as well as the car. Thank you again Skylar!

Wish I could own one. Not quite in my budget.

Service rep Brian told me he would text me for quota and update on my car after service. Guy never texted me or came over to us when we were clearly waiting for 3hours on the waiting room. Will go to Mercedes Tampa next time.

I had great experience, Vinnie was really helpful

I sold my Tesla here, and I dealt with Skylar - I recommend you ask for her specfically. She was very kind and professional throughout. She had a very great attitude and helped me complete my transaction without flaw, and to my requests. Would recommend!

Purchased my car here and I've made only my first payments and I've had to visit the service site TWICE already to replace tires which the service manager claimes the issue was driving over speed bumps..I've spent almost $600 replacing the tires!!!

Brian from the service Dept has always been amazing love to work with he serviced our 2021 Gls 450 always the person to go to the last minute when there’s an emergency or a flat tire and if he can get you in he can get the job done.

Happily satisfied with the Service and appreciate the time Service Advisor Thomas Allen take to build a trusty relationship with a customer of MBWC. Thank you to the great team !

Great Service and very knowledgeable.

Unfriendly car dealership. Employees laugh at customers who have entered the car dealership, they say that nothing is clear, while they are most likely doing it on purpose. And they are just workers. I can imagine what kind of bosses are there. There is no desire to communicate anymore. I will buy another car in another place ...

The car purchase experience in August was 5 stars. A check engine light came on during test drive and didn’t go away. Our sale associate Luis inform us the part is order and I will be contacted to schedule for appointment when the part is in. They price at the lowest price they are willing to sale so as it states on website there no negotiating on lower price than what listed on website. Again the whole purchase experience was great. The 5 star rating is change to 3 star rating due to car service experience. My service was originally schedule for 9/21, but due to doctor appt I had to reschedule for 9/18 @ 10am. I was willing and prepared to wait at dealer for the car to be service because it is 45 minute drive to the dealer. But I was informed by my advisor Thomas Allen it is a 1 day job and with the next day being a Sunday, the car would not be ready til Monday. Loaner car has to be reserve by the dealer 2 weeks in advance for services that takes 1 day or more, but since I had change my appt last minute it was not an available option. I left the car there for service once I was able to confirm a family member could make the 45 minute drive to pick me up. Then I was notify at 2:30pm that the car was ready for pick up. I am glad car service was completed same day but was puzzled. When I inquired, the advisor said it was 4.5 hours job. Due to car service experience with conflicting info and communication, I wouldn’t recommend the advisor or dealer for car service.

Excellent service and attention to detail as always…

Awesome experience! I loved the atmosphere and quality I received by my sales & finance rep. There knowledge of the product & services played a major part in my decision to purchase another Mercedes-Benz, and the icing on the cake was the diversity represented in the staff with employees from all cultures races religion & personal preferences. Leading example of what every company should represent! Kudos to Mercedes Benz of Wesley Chapel ❤️

I found my latest car there. Rodney was great and the whole sales experience was painless. If you are looking for new car, make sure to check in with these guys to see what they have to offer.

Ashley Tucker was amazing! She was very patient with me through the heat and rain ! She found the car that I exactly wanted !

great place ...great people

Remigio Romero-Cordero, our salesman was excellent. Our entire experience with MB of Wesley Chaple was a pleasure. We purchased a great car at a very fair price and the entire transaction went very smooth. We will definitely recommend your dealership to our friends and neighbors.

We worked with Omer Meral and he was very professional and curteous even when we had some issues. The salesmanager we worked with and staff did everything they could to ensure we had a good end result. I would highly recomend visiting the beautiful showroom adn ask for Omer so you can have the same great experience that I had.

I pulled into the dealership with a flat tire just before they were closing. The staff took great care of me to make sure I was back on the road safely with a new tire. I appreciate the excellent service.

Thomas is great and took care of my car when dealing with damage to my engine as a result of getting bad fuel. I wish my insurance company was just as a great but at least the folks at Mercedes took excellent care of me.

The dealership offered a realistic no-haggle price for my 2019 Ram 1500 but the surprising trade-in value for my 2015 GMC made the deal. Ashley, Eddie and Sam made the entire sale seamless and professional. And when I forgot some important tools in my trade-in, Ashley made sure to secure them until I returned. A very good dealership experience.

This was my first time servicing my car at this location overall I am very pleased with the service and great customer service at this location as well as my amazing welcoming advisor Bryan.

Both sales people were excellent. Was a pleasant experience.

I had my vehicle in for Service B on July 20th. I also asked to have the right front vent serviced as it seems to be broken. When I picked the car up, not only was that vent not functional, but also the driver side vent was now broken. When I spoke to Marc about the problem, he said that the right side vent was ordered and should be in in a couple of days, and would order a second one as well. I waited about 2 weeks for him to call to no avail. I have called and asked why he hadn’t called and also that one other vent was now not functional as well. He told me he would call me back after verifying that the parts were in stock. I’m still waiting… I left 2 messages for him to call me. Again, no call back. I then tried to call to speak with the service manager, and was told that she was floating and wasn’t available, so I left a message to please call me. I have left 2 messages for her. NO CALLBACK! I am currently waiting on the phone for the operator at the dealership to answer the phone. I have been listening to the recording for over 20 minutes!!! NO ONE ANSWERS! I was trying to call the General Manager of the store. What on Earth is the problem at this store??? -A VERY UNHAPPY CUSTOMER

This was the second recall on my sprinter. Both times the work was managed by Daryl, this time it was scheduled for August 31. When I arrived Daryl told me that the schedule was flooded with Sprinters from companies but he would make sure that my vehicle would be conpleted on time. I told Daryl I did not need the vehicle and take his time. With all the other sprinters in for service mine was done on time Daryl is an great asset!

I purchased a Mercedes four months ago over $80,000.. .At first they were some add-ons that I didn’t need and I wasn’t happy about.. it was a little difficult to get them removed at first . Sam in financing came to the rescue 🌞. He is a gentleman and used his heart 🙏🏼🇺🇸 He help me out in all the ways that he could.🗽 I appreciate and I’m grateful for all of his assistance.. Edens MesiDop sales manager , is also a gentlemen and hard worker. Thank you. Thank you Mercedes of Wesley Chapel🙏🏼🌞💜

We are always received as valued customers. They take good care of our cars and wallet at Mercedes of Wesley Chapel. Thanks!

The jury is still out on my experience. I brought my 2007 SLK280 having a problem with the indications on my dashboard. I believe it needed to be reset. They checked it out and after a $180 charge they told me I needed a $2,000 repair. I have a reason to believe that this is not the case. I took the car as is. Afterwards I stopped to get gas. The car wouldn't start at the gas station blocking the pumps. I called the dealership to advise them of my problem. Mercedes had me call for a tow. The attendants helped to start it by 'jumping' it. I drove away from the station and parked with the engine running. I called to cancel the tow and was making a couple calls but the car died again. I re-ordered the tow and was taken to the dealership. The car is still at the dealership. I was advised that my 2 week old battery was bad and needed to be replaced. I just don't believe this. Incidentally, the problem has nothing to do with $2,000 repair item. At this time the problem has not been resolved. The service advisor, Susan Cardoso, is as puzzled as I am and has been very helpful, sympathetic, and understanding throughout this issue. The saga continues...The service department suggested that I exchange the 3 week old NAPA battery with a Mercedes battery because the NAPA had a dead cell and was not providing enough amps. I authorized the replacement. I took the NAPA battery back to NAPA. They checked it...it was rated 680 amps and tested at 669 amps in the store. Incidentally the new NAPA battery replaced the identical battery that was almost 5 years old. I have always used Mercedes for the scheduled A,B, and C service but because I have lived quite a ways away and getting things like battery replacement and other standard items taken care of I used a local shop that had a certified Mercedes mechanic on staff. The mechanic had the same distance problem as I had, too much of a drive 5 days a week. Stay tuned for the next episode.

Service associate went out of his way to honor my appointment time even though, because of pandemic, they were extremely busy and behind schedule. Very pleasant and helpful staff. Coffee was delicious!

Excellent service as always. Marc was great.

Bryan was extremely helpful and a pleasure to work with.

Cigarette lighter was not fixed

Great attention and service

I had a great experience with Susan my service rep she was very helpful and listen to my issues and wanted to make sure I was happy. Everyone there was very nice.

My wife and I recently purchased a certified Pre owned from MB Wesley Chapel and the process was pleasant and the staff were very friendly and professional. Unfortunately about two weeks after the purchase I sent the car to be ceramic coated and my detailer pointed out approximately eight to nine dime size spots on the vehicle. These spots were paint repairs that, whether done be MB Wesley Chapel or not, we’re not the same shade as the suv were essentially blobbed on. I contacted the dealership as I was under the impression that this would not be something that a Mercedes-Benz dealership would knowingly sell to a customer. cars The response I received was that this was my problem now and there would be no assistance from the dealership to correct the paint problems on the vehicle we purchased from them. If you do purchase a certified Pre owned vehicle from MB Wesley chapel make sure that you closely inspect every detail of the paint in good lighting conditions before you purchase.

Howard my salesman at Meredes of Wesley Chapel took so much time we with us. We test drove 4 cars before we decided on the one for us. Howard was very professional and very polite Not to menton verry verry patient with us.

Bryan was amazing he took care of me. When I was stressed out about my car giving me issues he walked me through everything that was wrong with my car in full detail and how to take care of my car the right way. Thanks Brynn!

En los años que llevamos mi esposo y yo llevando nuestros carros a los Dealer de la Mercedes benz lo mismo para servicio que para compra de un vehículo nunca nos habíamos encontrado con uno de tan baja clase su personal es horrible muy poco profesional la experiencia que vivimos con este Dealer no se la deseo a nadie ,empezando por el departamento de servicio completo sin excepción de nadie súper groseros falta de respeto hacia uno que es el cliente ,llamas por teléfono y no te contestan en fin hay otros Dealer que no tienen tanta fama y reputación como la Mercedes y son muchísimo más profesionales y mejor trato que la Mercedes benz de wesley Chapel

I had a wonderful first time experience at Mercedes-Benz of Wesley Chapel. I followed the knowledgeable Service Representative, Darrell Williams. He has kept me informed and educated about my vehicles over the past 10yrs. Thanks for fitting me in on short notice.

Service and Sales personnel

Marc gave great service and identified the issue with my vehicle that was giving me trouble and had it fixed within 24 hours. Thank you!

This was not my first visit to Wesley Chapel Mercedes Benz, however, this happened to by my worst experience. The service agent Brian, assigned to my car care was completely responsible for the lack of even adequate customer service in my view. He chose to use a communication method of sending text messages to notify me of the status of repairs. I indicated to him several times (more than 3) that I was not receiving his text messages beyond the initial one, he acted as if that did not matter. To actually obtain the status I had to make several calls to the dealership to get someone else (usually) or him on the phone only after leaving several voice messages for him, to get an updated status on the repair of my vehicle. During one of our conversations on the phone, I again indicated to him that the text message method of communication does not work, and we tested it live, while on the phone. The result was the same, I was still not receiving any texts from him. Armed with this knowledge and a live test, he continued to use that method of communication. When he told me my vehicle would be completed/ready approximately at the end of the week, I called one day ahead just to check and had to again, leave a voice message and got no response to my voice message. I arrived at the dealership on following day, which was Friday of that week to discuss the poor communication situation and retrieve my vehicle only to be told by Brian that he sent me a text message answering my question of when my vehicle would be ready, and that date was not for another week (while talking as he attempted to pull up the message on his screen as his form of proof) and he acted as if I should have been aware of this. At that point I stopped talking to Brian and sought out the service manager because I realized that he was either apathetic about the situation or inept with regard to customer service. Only after speaking and working with the Service director, Michelle Jones, did the situation change drastically for the better and proper customer service was rendered to include fairly accurate repair estimation dates and better than adequate communication updates. In fact, my vehicle was completed a couple of days earlier than promised/planned. As I said at the start, this was not my first visit there and I see this as an isolated incident. I base on all other interactions I have had there with other service advisers and staff. Because of this one interaction, I will not work with Brian in any capacity in the future.

Tried to purchase a 2021 E53 AMG Coupe from MB Wesley Chapel, ordered and purchased it from another MB dealership. MB Wesley Chapel did service a warranty brake problem with excellent service. I would recommend Michelle Service Manager and Stephanie in the service dept.

Tried to purchase a 2021 E53 AMG Coupe from MB Wesley Chapel, ordered and purchased it from another MB dealership. MB Wesley Chapel did service a warranty brake problem with excellent service. I would recommend Michelle Service Manager and Stephanie in the service dept.

Great customer service. Fast and friendly. Ask for Stephanie if you need service. I'd give 6 stars if possible!

Absolutely first rate. My service advisor Darrell Williams was fantastic. He got my "A" service done an help me with some warranty repairs. Cannot describe how good it is when you have total confidence in the people your dealing with.. This will be the place I bring my SL450 (Silver Fox) 😉. Very Friendly an Professional.

Another great experience with MB at Wesley Chapel. I had pressure tire loss on one tire. Scheduling an appointment was easy and quick for next day. They could repair my tire and I got a car wash on top. Everyone was so professional. I will go there for sure again!

Quick and timely.

Overall, the service experience was good. It was fairly easy to make an appointment and request a loaner, thanks to Tammy. My experience with the service rep was less than favorable; she was lacking in professionalism in multiple ways which took away from the overall experience. She actually suggested that I go to the Mercedes TB for service as the prices were all the same. Way to make a girl feel valued... The guys in the service bay were excellent as was Tammy when I returned to pick up my vehicle. I would return, but request a different rep.

Very nice show room, very pleasant and competent sales person, Ms Tucker. Very good experience.

I needed change of tire and balancing of the wheels. It took nearly 2 hours to do this. Everyone was very nice but time sent for service was excessive.

The service that is given by Stephanie that is the reason I go to Wesley Chapel, she is caring and goes above and beyond

Was running late due to earlier appointment, but they worked me in.

This’s is a wonderful place And great teamwork Service people awesome

Servicio técnico excelente. El trato de los empleados con mucha amabilidad, respeto y profesionalidad.

Do not waste your time visiting the Mercedes Benz of Tampa. This dealership operates with a level of excellence and customer-focused service that is unmatched. Their level of professionalism is hard to find. Hats off to the entire staff, and Thank You!!

Looked for best deal and value on an older used care. Found it at this dealer. Car and price good. Salesman outstanding. Only negative is credit report got hit five times while working deal.

Service was performed expeditiously and professionally.

Sales personnel works hard at building rapports with potential clients to make a deal. The rest ruins it for them and puts a damper on the whole experience. Turned out to be an awful experience. It’s sad too because I really like this dealership.

Great Dealership, best in town, Thank you RP Romero Cordero highly recommended sales associate!!

Bad experience no good deals and financial services are not good enough for you

Bad experience really bad no good deals

i got my car fixed twice and it broke down every time

I had my car fixed twice and it broke down

Not haggled, very professional but needs more 450sl 550sl inventory! Good Peeps!

The entire service team is superb, including Mr. Fernandez.

Went in for the first time after years of having had a bad experience. I was in the market for 2 cars and the inventory seemed right at the time. Was greeted by Mrs. Tucker as soon as i stepped out of my vehicle. She was very attentive and showed us several vehicles we may have been interested on. Mrs. Tucker went out of her way to make sure the experience went smoothly, her absolute focus and attention went to our every need and questions. Mrs. Tucker went out of her way to make us feel comfortable, making sure we stayed hydrated while the temperatures outside were borderline miserable. Needless to say we walked out with 2 beautiful Mercedes Benz that day and feeling much better than my first experience. Thank you for your dedication, respect and professionalism Ashley Tucker.

Great overall experience …treated very well. Love being a Mercedes owner! Marc is awesome.

The sales staff at MB-Wesley Chapel was very helpful. This was my first Mercedes-Benz and Omer Meral made the experience the best I'd had at an auto dealership in a long time.

The Dealer did a great job on their end but i was disappointed That Mercedes-Benz would not cover the issue of a cold start rattle on the V 6 in the GLK.

The Staff is professional and they care about your vehicle needs. In addition, to this Darrell Williams is great. He communicates with you about your car needs.

My service advisor Darrell was very professional, knowledgeable and courteous. He called me promptly when my ordered part came in and checked in regularly with me to give me a status update of my car as it was getting serviced. He met all of my expectations of an outstanding and efficient service advisor!

Service Manager Sue Cardoso was a professional, personal, and efficient for the customer. I highly recommend her diligent hard work, which makes Mercedes-Benz of Wesley Chapel proud.

My service advisor Darrell is always helpful and pleasant. I wish there were more people like him, he understands the true meaning of Great Customer Service.

I had to take my GLE 350 in for replacement of the bottom cover of the drivers seat. My service rep Mark was fantastic! Arranged for a thorough check-up, ordered the parts needed and set up the service appointment in a convenient manner. They do tend to be busy, so I did have to wait longer than I would have liked for an appointment however, the courtesy and service certainly make up for it. A loaner was given to me for the day and the process was simple and efficient. They had done the replacement and other minor repairs within the same day and had my vehicle ready earlier than expected. They even waited for me to get off of work after hours so I could have the convenience of not having to return the next day for it. Highly recommend!

I arrived without an appointment and had a tire pressure issue, they assisted me with resolving and bringing awareness to navigating my vehicle..

As a die hard Mercedes Benz owner of 30 years, I was very disappointed with the excessive charges for "B" service on my 2015 ML 350. I have had this type of service done before for my S63 and SL 55 that cost less than $600.0 in Maryland. I was charged $1700.0 here at Wesley Chapel Mercedes Benz. When I inquired as to the reason for this excessive charge I was told that the service includes spark plugs and new filters. I am not sure whose decision it is to be unfair to customers, but, I will never do any form of business with this dealership in the future

Service department did a great job. We were in our RV and faulty wheel sensors caused us to break down. Mercedes-Benz of Wesley Chapel was great about working us in and getting us back on the road quickly.

Great experience! Everyone was honest and pleasant. Thank you Howard!

As always...best possible service. The Advisors here are real gurus. They review the record on my vehicle meticulously. They are knowledgable on the details of each type of maintenance procedure needed, and they don't try to push unnecessary services. It's more like they partner with me on maintaining my Gelandewagen.

In and out quickly and efficiently. Thomas took good care of me……..again.

My service person Marc is thr best! Service department is also amazing. Highly recommend

Kind, knowledgeable, friendly, welcoming, and straight to the point. I traveled all over the Bay Area and this dealership was one of the best. I honestly did not think I would find a beautiful used car from here but I did. Financing department is usually the most dreadful but their financing guru was quick, honest, and did not pressure me to buy a bunch of extras only what I felt I needed but explained all the benefits. Perfect 1st car for my daughter. I highly recommend you check them out. Thanks again!

My service advisor is Stefanie. She was welcoming, prepared for my visit and very helpful. I will be returning next month for normal service and plan to us the Wesley Chapel MB location from now on.

Fast and great service. Promptly greeted upon arrival, it has a large waiting area with drinks provided- no longer provide snacks. Nice to get your car washed at the end of the service also.

Excellent service.

It was difficult to reach my service advisor, called and left several voicemails without a response. When I called the switch board and asked for a different advisor, she tracked him down. I specifically asked for a final quote on the service and it changes several times once they had the car. They were not able to look at my car at all the first day they had it. The second day, I had to call to see if the car was ready after 5 pm and he responded yes, after he agreed to text me when the car was ready. P Duckworth

amazing customer service

Very nice efficient and professional service. A loaner was provided because l did not want to wait 2 hours. Everything went smoothly. I highly recommend.

This was my third time at this dealership for service. Went in for an oil change and tire rotation. Well the good news is that I didn't my tires rotated, but the bad news is that I had to wait for over two hours to have just an oil change. This can't be the standard for Mercedes-Benz???

Courteous and even delivered my vehicle

Went in to look at a CLS53 that was advertised online. I asked to take the vehicle out on a test drive as I was serious about purchasing vehicle. I was told that before I took the vehicle out that I needed to know that the car was going for 10K over MRSP. In what world is it ok to advertise one price online and physically on vehicle and then try to price gauge because “inventory” levels are low. Please beware of this dealership. We all know there are issues with inventory but that does not give any company the right to price gauge. Buyer please beware......

staff are friendly, and I am happy with my purchase

I put in a request for a quote for my trade in on sunday of this week and by the time I had woken up the following day, I had an email from Skylar Kennedy with a quote. I followed up and she scheduled me in for the same day so we could discuss my options. Skylar was extremely on top of everything and has great customer service/people skills. The sales manager approached me shortly after I arrived and he was just as welcoming. I was in a tough situation with my trade in due to the existing loan and a co-signer was involved with my previous car. I told them exactly what I needed in order to make a deal happen (which was alot/very specific) and both Skylar and the sales manager did everything they could do get a deal that I was happy with. The next day I came in since I had arrived so late the day before, and I walked out with a 2021 MB A220 that day. I have never received such timely/smooth service at a car dealership before. I was extremely impressed with the whole experience. I highly recommend Mercedes-Benz of Wesley Chapel and I would ask for Skylar! Also, the finance manager Pedro was equally as great. He was very open with all the add-ons that were available and gave me a few options on what he believed was important to have.

Can I start off by saying am in love but with a car 😆. My other half and I have been talking about upgrading my vehicle but am not one for flashy car I always say I just need a that's reliable. But on Sunday I picked up my 2021 GLE we went to Mercedes Benz of Wesley Chapel they are so friendly and welcoming especially Hosameddine (Sam) and Ana they made it so easy and relaxing they are the best, I have to say thank you guys from the bottom of my heart for making this transaction so smooth I wasn't there the entire day no one was giving me that back and forth sales pitch. I would recommend anyone looking to buy a Mercedes Benz to visit the Wesley Chapel location.

I put in a request for a quote for my trade in on sunday of this week and by the time I had woken up the following day, I had an email from Skylar Kennedy with a quote. I followed up and she scheduled me in for the same day so we could discuss my options. Skylar was extremely on top of everything and has great customer service/people skills. The sales manager approached me shortly after I arrived and he was just as welcoming. I was in a tough situation with my trade in due to the existing loan and a co-signer was involved with my previous car. I told them exactly what I needed in order to make a deal happen (which was alot/very specific) and both Skylar and the sales manager did everything they could do get a deal that I was happy with. The next day I came in since I had arrived so late the day before, and I walked out with a 2021 MB A220 that day. I have never received such timely/smooth service at a car dealership before. I was extremely impressed with the whole experience. I highly recommend Mercedes-Benz of Wesley Chapel and I would ask for Skylar! Also, the finance manager Pedro was equally as great. He was very open with all the add-ons that were available and gave me a few options on what he believed was important to have.

Brought a Sprinter 3500 RV in for its "A" service. Everything was done on time and as promised. The call before the appointment to assure my arrival and their time was pleasant and reassuring, Picking up the unit after the service was also perfect with very pleasant people assuring a good experience.

I took my Ram truck to this Autonation dealer to have the check engine light diagnosed and subsequent repair work done since I had an extended warranty through Autonation. The folks in the service department were friendly, helpful and paid attention to detail. They had to order the part since they naturally don't stock Dodge parts and my second visit was just as enjoyable. They currently don't have a courtesy vehicle to take you back home or to work but I was told they will get another one in the near future. This requires you to stay at the dealer or have someone pick you up. I stayed both times but that was my choice.

Great and quick service.

Thomas customer service is second to none!

Very good service, smart sales people, not cheap, pushy style

My experience was very positive. This is my first Mercedes and I was worried about the maintenance. The service rep. Mark was very helpful, patient and pleasant. He answered all my questions and concerns. Thank you for a wonderful customer service.

My third service with Mercedes and always a great experience! Bryan Fernandez is always on the top of every aspect of the care of my car. He is the best! Wesley Chapel Mercedes-Benz rocks! Five stars service.

Alway great service

6/21/21 I was on a hunt for a Mercedes GLE. I was driving a Honda Civic, so I understand certain salesman may be hesitant to cater to someone like me. I personally do not like car salesman, as they have deceived me to the point where I had to get an attorney involved in the past. Visited a total of 4 Mercedes dealerships in Tampa Bay. 1. Visited the one in Clearwater. They only had 8 vehicles total, a salesman that was unclear about any questions I had, and made me feel uncomfortable. The salesman did come over and greet me after I walked inside. 2. I then visited the one in Pinellas Park (Crown). Nobody greeted me. I had to go to reception to request service. The salesman here was very straightforward after he was assigned to me. However, they did not have any suitable vehicles. 3. Went to the one in Tampa. Nobody greeted me. Had to request service. Had a very unpleasant salesman with a terrible attitude. I asked why the door on the Mercedes was not shutting all the way, and brought my concerns of being defective. The salesman scoffed and said "ha, $80,000 defective car". After I mentioned my concerns, he no longer wanted to speak to me. Just took the car and drove away. At this point, I was ready to go to a Porsche or BMW dealership. 4. Went to Wesley Chapel, but missed the turn to go into the BMW dealership, due to construction. Best missed turn ever. I parked my Honda Civic directly in front of the main doors. They knew exactly what I was driving, but as soon as I stepped out of the car and looked at a car that was sitting by the entrance, LUIS walked out with the biggest smile on his face. He took amazing care of me and made the process very smooth, and pain-free. He was not pushy, and made me feel very welcome. ANA, the finance director, was just as helpful after I entered her office. This is when I normally get ready for the finance person to bombard me with a hundred different packages. She did not. She was truthful and only recommended 3 basic packages that she felt like I would need. I walked out of the Wesley Chapel dealership with a brand new 2021 AMG GLE 53 with a big smile on my face. This was the best car buying experience I have ever had. Ask for LUIS. He will take amazing care of you.

Susan is my Service Advisor and is always so nice and personable. Always enjoy dealing with her!

Took my SUV in due to the most horrible offensive smell coming from my air conditioner. Because there is a massive settlement which was suppose to repair and or compensate me and others to repair this situation I wasn’t expecting a bill. Of course, they said there is no recall and it wouldn’t be covered, although I have some documentation, I just paid the bill. Needless to say, the problem is still there. Extremely disappointed. I can’t understand why they just don’t fix this issue! Taking it back in in a few days. Praying they resolve it! I’m sure no one there wants to have this disgusting smell in their car!

I recommend this car dealer. From beginning to end my experience was great. Ashley Tucker help me and she was amazing. Pedro the finance manager was so patient with me and did a great job getting my loan. I love my vehicle and I will come again one day.

I always appreciate the awesome customer service I receive from my service agent, Susan Cardoso as well as the car maintenance.

WOW! Best experience at a dealership ever. Everything went so smoothly, there was no pressure at all, and the vehicle we got is stunning (GLE). The people who work there are friendly, hospitable, and very knowledgeable and professional. Great job!

great service

I HAD FRONT BRAKE PADS AND ROTORS SERVICE. THEY DIDN'T FIND MY ONLINE CONFIRMATION, NOR DID I RECEIVE AND EMAIL. THEY ACCEPTED ME AS WALKIN AND PROVIDED EXCELLENT CUSTOMER SERVICE. DARRELL WAS MY SERVICE ADVISOR. THANKS!

This Mercedes Benz has the best maintenance and service!! I never feel surprised and our 2013 C class still rides as nice as ever!! Thomas Allen is the best at what he does, personable and knowledgeable!! Don’t hesitate, they are the best!!! Thank you, all!

Worst experience with dealer service in my life! Took my Mercedes in for service on June 3. Had an appointment, but the service advisor, Thomas Allen, was busy with another customer. I waited patiently as I was a few minutes early, Twenty minutes later he was still working with them on their lights and wiring. He returned to the building, walking right by me, ignoring me completely. He should have been aware of my appointment and at leasst acknowledged my presence. I asked the valet for another service rep. The first one he tried was busy, the second greeted me coldly and then notice that Thomas was back at his desk and sent me to him. It was now about 1/2 hour since my appointment. Thomas told me my car would be ready in two hours (B Service). I tole him I would pick it up the next morning. My wife brought me back around noon the next day, dropped me off and left. After some running around, the cashier found Mr. Allen who told me that the car was NOT ready! He told me I was number 3 in the queue. I asked for a loaner. He stated that a loaner was not available. I told him this was NOT ACCEPTABLE and had him get my car. He offered no apologies and no explanation of the extremely poor service. I brought my car home unserviced. I received a response to my review and was told the the General Manager at 813-200-7788. Spoke to someone who told me the General Manager would call me back. Two weeks later - no call back. It was also recommended in a review response that I should call Customer Relations. I did that and was told that they new nothing of this incident, but would call back. No call back from that one either. I previously gave Mercedes Benz of Wesley Chapel a 5 Star review and had been pleased with both the sales and service departments. I regret that I now have a very bad opinion of your dealership. At NO time did your dealership make me feel like a VIP as I have felt at all luxury car dealerships in the past.

Very poor customer service and poor salesman quality.

I just bought a GLE from this dealership. The entire purchase experience was fantastic. Special shout out to our sales rep Romero(RP). He made sure we get the best car for the best price. After sales service is also excellent. Definitely recommend buying from this dealership if you are looking for no hassle experience.

Our Service Adviser (Susan) is the BEST. She takes time to listen and is patient with questions and situations. She always makes sure that I am well taken care of satisfied with the work and service.

Marc has always been great to work with. I wouldn’t think of trusting service to anyone else.

I have never shopped with auto nation dealer and never will again. For two days of going to Mercedes dealer in Wesley chapel I found that the first two sales persons seemed to not really care about a sale of a 45K Gle350 after neither could find the keys to two different vehicles (both parked near front doors ) and neither could even bother to contact with with any kind of follow up or apology . On day 3 I called and A third salesman Luis was helpful in trying to find the keys to the one I wanted to buy but no luck however he did at least follow up with me. I guess this dealer can afford to not make a sale maybe 50k is not a good enough customer . I would give less then one star if possible.

I have bought several cars from this dealership and the experience has always been splendid, today I came by because someone threw some chewing gum out their window and it stuck to my paint leaving a long streak of gum, when I arrived the cleaning crew was already gone but Marc Scotch the Assistant Service manager took the car in and handled it himself, he said that it was best to handle it immediately as it could potentially harden if left there and potentially become harder to remove or cause paint damage. Thank you Marc for making the experience wonderful and really caring about my beautiful Black GLS450. you are AAA+ rated in my book.

Friendly staff, but not well organized. They also hit your credit with two hard inquiries when you lease with them. Be aware. Not cool. Also, I made an appointment for windows tinting for a week after the purchase day, when I showed up for the appointment, I wasn’t on the list, so they ask me to wait 2 hours to start working with my car. I asked for a refund.

It was the worst experience I ever had I think they broke my car and decide they weren't working at in anymore because all I did was lose a key and ask them to make me one they told me to bring the car so they could program the key when I got there they told me the car needed a part that they no longer make and my vehicle is rendered unusable bye that I think they are sabotaging me so I could buy a new one my car only has 109 thousand miles and they want me to throw it away or send it to the junkyard all because they say a part in the key unit does not work and only Mercedes makes that part and Mercedes does not make it any more so then I think Mercedes is trying to get rid of the old cars my car is a 2005 Mercedes ML500 so I am going to sue for the price of my car

Rodeny P is all you I can say! From the moment I walked in to the dealership he was super attentive, extremely knowledgeable. He made sure to answer every question and go above and beyond for us. I came in looking for a car and walked out with something even better, he took the time to do research so that the car I wanted had every feature and was still within budget. Everyone knows how it is taking a kid to buy a car lol they get a little impatient, without needing to Rodney came up with ways to keep him happy and involved. Such a wonderful experience!

Took my vehicle in for oil change, coolant flush and rear left turn signal not working. No problem with oil change and coolant flush. Turn signal ended up being SAM module. Not totally unexpected. Still, expensive. Needed rear tires. True, so OK. Told that motor mounts were shot. OK. Expensive, but received some attitude from mechanic when questioned about mounts. Told I needed new plugs and transmission flush. I had those done 4,000 miles ago at a different dealer before moving to Florida. Real problems came after getting car back. Left dealership. Noticed when I got home that I had a third brake light not working notification on dash. I had put the top down and didn't see dash light when I left. So, back to dealership. Stopped to get gas. Fuel door won't open. Barely made it to dealership on fumes. Told by service manager that putting top down could have caused the third light failure or that it was out and only became apparent with SAM module replacement. Right....... And it was just coincidental that I can no longer put fuel in the car. Right...... Service manager agreed to do work with no labor costs, just parts. How nice. Drove the car just three more times after that. Happened to go to a beach about and hour away from home. Started car when leaving, drove to exit and car just stopped. Won't start again. Battery is great - checked by mechanic that was dispatched. Car was running great before this, but then I was left with having the car towed to dealership and working out getting myself home. Talked to service manager the next morning. Was told he'd have it looked at the next day. Still haven't heard back from him after four business days. Will be calling tomorrow. Guessing they're just trying to figure out how to pin this one on me. Maybe I shouldn't have turned on the radio............ Outside of a bit of attitude from the mechanic the people seem nice there, but it would be better if they knew how to fix the vehicle and didn't treat me like I'm a moron. Putting more money into the vehicle than it will be worth at some point. 2005 SLK350 with 78,000 miles.

Great service quick fast and washed my vehicle. Completely satisfied.

Car was recalled they took care of it and gave me loaner. Suggest loaners have navigation turned on

Claude was very knowledgeable and really new the product!

Luis, our car salesperson, was an absolute pleasure to work with. Professional, knowledgeable and a great sense of humor.

Darrell the service advisor was great, car was ready when he said it would be.

Repair was completed ahead of the stated time when I arrived

Great service. My scheduled appointment went with no issues

My appointment was for 11 AM. I was on time. By evening no word so I called in. Got a message saying my car is next in line for the diagnostics. No update for several hours and finally late in the evening I was told that they want to keep the car overnight. Still no diagnostics done. By next day 11 AM still nothing was done - not even the diagnostics. Finally I was told they want to keep the car for two more days past the weekend. I refused and got the car back.

R/R brakes and shocks. Well done and needed. Costly but effective

Ray Cannon, the sales representative was fantastic. He was efficient, courteous, helpful and knowledgeable throughout our quest to purchase a new car. He met us outside when we drove up and asked for our interest. We told him we were downsizing from an S550 sedan to a C300C coupe and had certain specifications in mind. He showed us the two C300 coupes he had and said to order the exact car we wanted from the factory could take six months but he could check with other dealers to see if they had a car with our specs. Ray did not try to get us to accept anything other than what we wanted. That very night, Ray called to say he had found a car that we might like at another dealer in Florida. He emailed the specs and we said were interested. Ray began negotiating with the other dealer and early the next day worked a deal out with that dealer. We took our S550 in for appraisal and were given a quote on the C300C trading the S550. We asked for better deal and Ray was able to get the dealership to increase the value of our trade by $2,000 which placed it $1,000 above book value. We accepted and Ray said he would try to get the car delivered to Wesley Chapel Mercedes the following day for us to decide. As promised, the C300C was delivered the next day to Wesley Chapel and cleaned up. After a test drive and inspection of the vehicle, we accepted the offer and finalized the purchase in less than two hours. Throughout the process Ray was at our side providing helpful information and advice. He was courteous and efficient. The dealership was clean and well laid out. The closing operation at Wesley Chapel is streamlined with no high pressure pitches to buy additional services or accessories. Our extremely favorable experience with the service department previously led us to Wesley Chapel Mercedes in the first place. Overall the dealership is 5-star in all respects from facilities to inventory to sales to service. I cannot recommend Ray Cannon and the Wesley Chapel Mercedes Dealership highly enough. William B Mason Jr Tampa, Florida

I purchased my second Mercedes from the Wesley Chapel location. I was greeted by Remigio Romero-Cordero & immediately knew after chatting with him I was going to purchase my vehicle from him. He listened to my needs of keeping within budget, low mileage, leg room and trading in my vehicle. He walked me over to the perfect car, we test drove it and I knew that this was the perfect car. He patiently answered any questions, walked me through each process and took the time to help walk me through setting up features in my car and followed up with me a week after purchase to check on how I like the car. AMAZINGGG service!! Pedro Centeno was the service manager and thoroughly explained the benefits of available service plans. At first I was skeptical of purchasing a few but as he explained the benefits of the specific ones he suggested for my professional business and lifestyle I knew that I was in good hands with the recommendations. I highly recommend these two professionals at Mercedes-Benz of Wesley Chapel when buying your next car.

By fare the best customer service ever. The service adviser was Marc was excellent to work with. But not only Marc, the Service Director Michelle runs her team with pride and excellent to achieve the best customer service outcome. If you have a Mercedes or have purchased one of there used vehicles and is in need of services. Please don't hesitate to visit them and have a pleasant experience. Thank Mercedes Benz of Wesley Chapel

I took my Mercedes GLE 350 for a quick assessment of one of the tires that kept deflating. From the beginning, I felt the team at Mercedes was attentive and courteous. I didn?t have an appointment but they accommodated to help me out. They found my tire had a nail and needed to be replaced. The advisor assigned to me, Mark, was incredibly considerate, professional, and courteous! He went above and beyond to get the tire in as soon as possible and checked on me while I waited. In less than 24 hours, they identified the problem, got the parts needed in stock, and serviced my car. I was pleasantly surprised to get my SUV back so quickly! It was a huge relief. To put a cherry on top, the Mercedes Wesley Chapel team returned my car to me washed and cleaned without me asking for that. I highly recommend purchasing and servicing your vehicle at this dealership!

I was charged for repairs I didn't need. Thousands of dollars to fix a bad electrical connection on a harness. I asked for my money back on the difference and they simply defaulted to arguing that it was a different problem, even though it was only a few miles more and the exact same problem codes came up on the scan. Service advisors are very poor. I asked that the harness be checked before they charged me for the new parts that were not needed, but the advisor never got back to me and instead just did the work.

I was charged for repairs I didn't need. Thousands of dollars to fix a bad electrical connection on a harness. I asked for my money back on the difference and they simply defaulted to arguing that it was a different problem, even though it was only a few miles later that the exact same problem happened and the exact same problem codes came up on the scan. Service advisors are very poor. I asked that the harness be checked before they charged me for the new parts the first time around, which ended up not being needed, but the advisor never replied e and instead just did the work.

I relocated to Florida from Atlanta and purchased another MB in October from a dealership in Atlanta and needed to find a dealership near me. I made an appointment for my B Service and was assigned to Thomas, as my service rep. He took the time to show me several nice features in my car that I wasn't aware of. He was pleasant, funny and well informed. Because of Thomas I will be returning for all of my vehicle needs. He is awesome!!

Availability of loaners is limited. My personal opinion, overall service is better at MB of Tampa Bay.

Loved the time I spent here. The associates were lovely to work with and service was quick.

Marc Scotch was amazing with getting my c300 into and out of service quickly! Awesome with diagnosis and correction... much appreciated

Mark Scotch provided exceptional service giving details and specified dates about service needed for my Mercedes Benz C300. My time ran a little longer than 2 hr and 30 minutes. When i received my vehicle back it was detailed exceptionally and ran smoother than before. Thank you Wesley Chapel Mercedes

There are no other cars that compares in my opinion, Mercedes-Benz exceeds all other options. If you are in the market for a new car go see Amanda Farren. Extremely patience and knowledgeable, she can guide you smoothly through the process. I could not be any happier with my 2021 GLE 450. Thank you Amanda Farren for all your help!

I went into the dealership with a very specific problem. I showed the lady that my Andriod Auto was not starting or if it did it would close with a few seconds. When I picked up the car, I was still having the exact same issue. No one tried to show me that the issue had been resolved. On the paperwork it stated that it worked for the technician so they didn't do anything. It is ridiculous that they just hand the car back over without confirming its working. They definitely don't care if you're getting what you paid for once you've paid for it.

Scheduled maintenance on my Mercedes was handled professionally and with great ease. I was kept up to date with estimated time of maintenance completion and cost.

Very obliging and accommodating people Very courteous and did a good job

Service advisor was extremely courteous and professional. He explained some doubts I had with my protection coverage. Service was prompt. I have bought and serviced my cars in Hartford, Gainesville, Tampa and now in Wesley Chapel and all have maintained the high standards of Mercedes. This is my third time at MB of Wesley Chapel. Business should be about having an excellent relationship with their customers and MB of Wesley Chapel does follow that standard. Kudos.

I cannot say enough good things about this dealership! We were in Florida vacating from SC and found a vehicle that we had been looking for here. The vehicle was immaculate and exactly what we had been searching for. I contacted Claude via email and texts and he was fantastic! I would buy again from here in a heartbeat even if I had to drive from SC. A much better experience than any local dealers that we dealt with! Even the sales manager and the finance manger were great. If your ever at this dealership...find Claude and you will be happy that you did. Very professional all around!

Please stay away from this dealer! do not come here, don't buy cars here, go somewhere else. I came to this dealer to purchase a car. I asked for a discount and the salesman name Shannon told me she couldn't give a discount no more than 2%...a few days later the GM was offering me 8% discount. Didn’t buy the car here anyways because of the Salesman attitude which sucks! Shannon wasn't professional at all, she thinks she owns the dealership when she is only a regular simple salesman. Very arrogant and unpleasant salesman to work with for just asking for a discount.

I purchased a used Hyundai Azera the salesman Howard dropped the ball a few times but Jonathan in service picked it up and ran into end zone Thank you very much Jonathan

Darryl is the man. Does an amazing job of helping you get your car serviced in the best manner possible.

Ray was the best sales man we have ever purchased from! Highly recommend Ray and the Wesley Chapel crew!

Everyone was wonderful there! This is our second car from them and it was a great experience. Kudos to Amanda and Pedro for making it a great experience.

Yes everyone there is wonderful. Amanda and Pedro were super. Great experience. This was our second car that we purchased there within a month.

Our Airstream Atlas would not start. We got an error message indicating the SRS had malfunctioned. We called Mercedes and they towed it in. We told the service advisor that if the Mercedes battery were low, it should be able to be assisted by the house batteries. She said no and said a mechanic agreed. Apparently this is a function added by Airstream. Also, checking and adjusting tire pressure on the inner dual rear wheels is next to impossible. Apparently your dealership agrees since they said there would be a charge to check the pressure.

Very nice experience, everyone was very nice and concerned about my experience.

The attention to customer service and great communication. My representative Marc was very helpful and kept me informed.

Courteous, prompt, honest service. Sure enjoyed driving the loaner!!

Imagine my suprise when my bill was $200 dollars more the was quoted !

Very friendly and knowledgeable staff, especially Bryan in service

A wonderful and rewarding experience at Wesley Chapel Mercedes Benz. My wife and I have been looking for a luxury SUV with the latest safety features. Sales Professional Claude Gourzong didn’t have the vehicle we were looking for at his dealership. However, within 24 hours, he located a GLE 350 SUV, with all the latest features, at another dealership. We received a fair trade-in value for our car and a great price on our beautiful new Mercedes Benz. Everyone at the dealership was very professional and treated us with the utmost respect and friendliness. Our new Mercedes Benz GLE350 is an amazing vehicle and we are very pleased with the car buying experience and highly recommend Wesley Chapel Mercedes Benz.

I had a major recall for my Sprinter. The Mercedes dealer in Wesley Chapel (near Tampa) was very good. I live about an hour away and didn't have a ride home, they loaned me a new Mercedes as a loaner while the Sprinter was taken care of. Very efficient and caring. Service was very good, on my drive home it performed just fine. Next stop is Maine!

Outstanding service. The service advisor schedule and repaired my vehicle within a few hours the same day.

I visited this dealership just was and was there to fix a recalled issue. What I really enjoyed there was the compliments/snacks that they have for everyone. Their WiFi service was very dependable. While waiting for my car I was actually working. I was so comfortable there I never imagined I had been there for over two hours. Will be going back there for my car needs:)

Service Rep was very helpful. I'll continue to frequent this dealer.

Great, the salesman is very professional, thank you

Thomas is ALWAYS amazing. He so personable and more impressive is I completely trust him to make the necessary repairs without ever feeling like I?m being taken advantage of.

Awesome dealership- awesome salesman Howard Hopkins. Bought a 2012 Buick Enclave and this dealership went way over what we expected to prepare this used car for us. If we ever need another vehicle we will return to Mercedes-Benz of Wesley Chapel AND will for sure will recommend. 5 stars in my book!!

Excellent Auto Sales/Product Knowledge Representitive

Great experience at this Mercedes Benz Dealer. Satisaction of a wonderful Service is a Plus. Special thanks to my Service Advisor Thomas Allen.

Dealership had signs about wearing masks. All but one service representatives had a mask at all the times. Mine did not. When I first met him at his desk he had it hanging from his right ear. When he came to talk to me or others in the waiting area he did not wear it. Although the signs request that masks be worn nobody enforced it as severe people in eating are did not wear them although they had them in their hands.

Upon entering dealership I wasn?t greeted and when I approached a service advisor for help she shrugged me off. I had previously spoken to Billie Jean and she was amazing. Thomas was great. But no I would not recommend this dealer. I have been a long time Mercedes owner and drive to Tampa for better service. I will return to Thomas since it is more convenient.

I brought my Sprinter in for the AEM recall issue. I went in with my “check engine light” on, and left with my “water in fuel” light on. There seems to be an error code that they can’t clear and they are opening an investigation with MB headquarters. As an added bonus now when shifting from first to second it slams into gear. I actually thought someone had run into me the first time it happened. I may have been better off not dealing with the recall and polluting the atmosphere.

I just bought a used car from Mercedes Benz of Wesley Chapel, and I am extremely happy with the way I was taken care of the entire time. Claude Gourzong is very friendly and made sure to answer all of my questions and reassured me about my concerns. Everyone there was extremely helpful and polite, and I definitely recommend buying from this dealership. 5 stars isn't enough, I'd give them 10 if I could. Thank you!

MB needed major service after 2 years without. MB Wesley Chapel did fantastic job in timely manner with service and repairs at reasonable cost. Service personnel friendly and accommodating. Have found place to service vehicle in our new Florida home.

Very help professional fantastic team work. I would highly recommend this dealership.

Good all around experience,especially service department,Thanks Brian Fernandez

The best or nothing i love the service at Wesley Chapel

very pleasant from the beginning on. Pleasing to be served again Emil Wuerstlin

Rep stayed in constant contact all the way up until my visit. When i arrived he tells me the car was sold. After driving 50 minutes to get there and facing the horrible traffic in front of the dealership, did not make for a good day.

Always great service. Brian was very helpful as always.

Dropped my mother's 2008 Mercedes C300 off for service. Car had not been serviced in 2 years. Although my mother is 87 and the car only has 27,500 miles on it in 13 years! Susan was wonderful and explained the Service Process and the Plan that was best for the vehicle. I was informed I would be called if more items were found that needed servicing. Car was promised to be ready the next day and it was! Easy and Efficient! Thank You! Car is ready to be sold!

Very bad service I took my suv to fix the problem it was when I purchased they denied it was before I bought it I don’t recommend anyone to purchase car from them and the manager was so rude and not professional even the salesman he ignored me when I was there to fix the problem but I will take them to court because I have all the pictures when I bought it

The preset closing took way too long, almost 3.5 hours. This needs and can improve. They had all my information prior to my arrival. Other then 1/2 a day in the dealership the entire staff was great. We like them and my wife is happy! Blame it on Covid.

Excellent sales approach by Claude and staff. Financing was accomplished in a smooth manner.

I just bought a used car yesterday from this dealership, and am extremely happy with the way I was taken care of the entire time. Claude Gourzong is very friendly and made sure to answer all of my questions and reassured me about my concerns. Everyone there was extremely helpful and polite, and I definitely recommend buying from this dealership. 5 stars isn't enough, I'd give them 10 if I could. Thank you!

Very good experience. Bryan was my advisor and he is knowledgeable and affable. Check out staff (Tammy and others) are kind!

I brought my car in accordance with a recall notice for the sunroof. It appears after Mercedes Benz of Wesley Chapel Service Department inspected that the recalled repair was not needed on my vehicle, which is a C240 2004. Based on the interior door design on that make and model, I requested that they apply epoxy to secure the pull on the passenger side. The service department repaired the pull and did not charge me. Much appreciated.

Darrell was wonderful. I had called on Saturday because the car I purchased the check engine light had come on and he took my information and set me up for an 8 am Monday appointment. He showed up early to be there when I arrived. Once the service was complete he told me what was wrong and then reach out to the warranty company to see if they would take care of the cost. Very thankful that he helped me through the whole process.

Brought in car because it is an auto nation dealer. Just purchased my car 2 months ago. Issues that the service department could not reproduce happened while I was driving with a service advisor in my car. My service advisor refused to certify an issue. Absolutely lying to me that the other service advisor said nothing happened. My clutch is bad. It?s poping out of first gear intermittently. But did happen with adviser in car. Had me go home because he said it?s not okay. Then got a call from my advisor stating nothing is wrong. Ammco and my friend at BMW say it?s bad. I almost got killed in the intersection of Rt54/41. Popped out of first as I was turning into the busy intersection. I will never bring my car for service there again. Very bad experience. With Thomas, very condescending. The doctors and nurses I work with have has some of the same issues with your facility. I will be telling this story to all the physicians and staff at my hospital

We just bought our new SUV from here a couple of days ago. Luis, our salesman, was absolutely fantastic - no BS and clear and up front about everything. I'd buy another car from him any day. Unfortunately, I can't say the same for the lady in finance who created an experience I'd compare to a shady used car lot as they tried endless lies and tactics to get us to buy their overpriced service packages or use their financing.

My advisor (Thomas Allen) is a great asset to the MB Wesley Chapel outfit. He is very professional, knowledgeable and gives it to you straight with no chaser. I always have peace of mind that my service is done right.

I do NOT recommend buying a car here. We were promised that the defects will be fixed and that the car will be detailed. To this day, no one has fixed nor contacted us about this. I have reached out to MB numerous times and left countless voicemails but nothing has been done. I will be contacting Corporate about this, as well as, the Better Business Bureau. Pictures attached. We bought a high-end car but have been very dissatisfied with the way MB treats their customers. We also own a BMW X6M. The difference between the customer service at MB and BMW have been night and day. In addition, the thermometer on my AMG dashboard have been displaying the wrong temperature.

Price of new key $665 includes $60 for shop supplies and key does not work to open or lock doors.They want two hours more at $175/hr to try to figure out why. Service Assistant was very nice and helpfull.

Very nice facility. The repair was completed within the time they told me.

I drove to this dealer when my check engine light came on . I had no appointment . I was on my way to Miami to pick up my granddaughters. I tried to schedule an appointment on line but was unsuccessful. Susan was my service advisor. She explained the process , which included that due to the age of my car, no appointment, I would need to leave it for them to work on it. ( if they needed parts- which they did) No loaner available so they gave me a ride to Enterprise as they were busy. The car I received from enterprise was an old Toyota with the same service needed. On my way back from Miami Susan called to update on my car. I requested a loaner which she arranged. I would not arrive until after she left so she made all the arrangements etc. In my experience Susan went above and beyond to ensure that I had the best service experience . As a woman of color this is rarely my experience. I own 2 other Mercedes in California ( sedan and new hybrid GLC 300e) and yes the employees are ok, however, Susan has outshine them all !! Keep up the great inclusive customer service Susan!!

Mercedes-Benz of Wesley Chapel, this is my second visit for maintenance of my Mercedes. Great customer service friendly staff and very comfortable atmosphere for waiting during my service. great dealership

Mr. Mark Scotch my service representative is absolutely the best at what he does, which makes my life much easier and my automobile purr!

Wesley Chapel service department is the worst I ever dealt with. Unprofessional customer service. Rudest advisors.

Service writer Thomas was far and away the most competent and professional service person I?ve ever dealt with. I was a mess and out of sorts and he had actual solutions. Promptly. Without mansplaining, he walked me through the problem with my car. Then when I was about to ask about anything else- he had already taken care of it. I will only request Thomas in the future. Thank you!!

I was there for a recall on my car, when I got there for my APPOINTMENT the service person Marc was not available and I got stuck with someone that was in training. Then after the service was I belief done I ask if everything was done due to the Recall and the person in training keep saying yes we did the complimentary 14 point inspection which it made me think that they where hiding something about the Recall or it was not done, no one also came to me and explain the worked order of what was repaired when the car was done, I could not understand the wording on the invoice. They just try to rush me to leave. You wonder what they really do or not do with your car that you cannot see.

Gentleman that helped us was absolutely fantastic. We were traveling and had an issue with an oil light. He got us in with no delay and fixed our issue and we went on our way. Thanks again.

Great Experience - Special thanks to B. Fernandez from the service dept., always courteous and attentive.

Lack of follow up on an order I placed. I am the one that has to follow up with him and have not gotten a response several times where I then have to find someone else. Left a message for the GM about this LAST WEEK and he still has not returned my phone call. Unacceptable! Not asking for daily or even weekly updates on my order, but a courtesy follow up after several weeks just to let me know you’re still checking on my order is not a lot to ask. Very disappointed in this dealership!

The entire process from beginning to end was extremely professional. My wife and I were happy with the entire team we worked with. We will definitely be back for are next Mercedes. Thank you everyone for a wonderful experience.

Brian Fernandez is our service professional- he took great care of us and we?re so thankful our repair process was smooth and pleasant!!

Great experience!!! Five Stars For Mercedes at Mercedes-Benz Wesley Chapel. A special thanks to Brian Fernandez He was very professional and helpful with my flat tire. He was very fast checking my warranty.

Thanks, Mark Scotch -- It was a pleasure switching one dealership and finding a new home for our business

The engine light were on the dashboard. The car were scheduled for service and the Assistant Service Manager, Marc Scotch facilitated the service. Overall I'm satisfied with the scheduling and their attentiveness to solve the problem. Then, it was followed by phone call by their staff asking if things went well.

Very pleasant, prompt and excellent service . Nice to see and much better than what usually passes for service elsewhere these days.

Marc Scotch is a real professional.

Fast, friendly dealership that looks out for customers. Totally active and considerate of customers. Nice clean facility.

Friendly and courteous service

Thank you very much for the wonderful personal service, whilst performing a manufacturer warranty repair on my 17 years young Mercedes.

From the time I arrived until my service was completed the service department was quick and friendly. They explained the service that was being done to my vehicle and gave an estimated wait time when it would be completed (which was pretty accurate). They provided me with updates on where they were at with the service. I would definitely recommend them to anyone who wants a quick and friendly experience while getting service done to their vehicle.

Our service rep, Bryan , was excellent! Explained all aspects of the service.

Service is always a good experience,Mark is my advisor and he makes sure that everything is done as quickly as possible The facility is very clean and the staff is always polite Thank you Diane Davis

Mr Thomas Allen was very friendly and helpful! Resolved my issue within 5 min. Thank you for excellent customer service !!

Great service! Very friendly and professional service. I would definitely recommend them.

I had to have routine major service on my Sprinter. Easy to make an appointment and they gave me a very nice loaner Mercedes SUV. The periodic service was going to be 4 hours so I went back the next day to pick up my van. I've had repairs done here before and everyone was efficient and nice.

Maintenance was done on timely manner very clean answer all questions Thanks

Great service experience. Brian Fernandez was very professional, friendly, and helpful. Thank you Brian!

Luis was beyond incredible. He knew everything about the vehicle, let me ask tons of questions and was happy to answer them. He was patient as well, never pushy and I felt at ease during the entire process. Luis was also very relatable, conversational during the entire buying process and made the car buying fun :) He also helped me get set up with my new insurance plan, the transfer of items from my trade in to the new car. I had to come back the next day and he had my car cleaned, which it definitely didn't need because it was brand new-but it was a nice gesture. He also had the interior lighting set to my favorite color when I first got there. Luis is great at what he does and I would highly recommend anyone to him that is looking for a new car. The manager was very nice as well along with Ana, Ana helped me with the warranty getting set up and she was very friendly.

I received a critical batter issue and attempted to do a walk-in but was told to schedule an appointment; I was surprised they wouldn't keep the car and offer a loaner. Also, I had to call the dealership nearly 8 hours after my scheduled appointment to find out if the car service was completed. An overall, very poor experience. This dealership consistently delivers poor service.

My purchase of my daughter?s GLA 250 was a disaster. The finance Dept needs to be more upfront with the information that?s needed for a purchase. Not everyone who purchases a Mercedes Benz pays in full.

This gentleman has given us superior service for our 2020 GLE. Convenient appointment setting. He always follows through on the very few issues we’ve had with the vehicle. He goes above above and beyond to satisfy us. Richard Maybee

To some it up all up excellent experience . Staff member are amazing and are well trained to handle any obstacles that may arise. Thanks Autonation

Greeted with a smile and received excellent and timely same day service without an appointment.

Mike Fonderson and Amanda Farren were awesome. Fabulous experience and what an incredible machine. Would totally recommend this dealership. Especially those two I can vouch for from personal experience. No rush, patient, informative, not pushy at all. I bought a 2021 E63s AMG. I'm on cloud 9.

Edmund was very friendly and efficient. Love his customer service. Will recommend him to friends and family

I have never bought a car online, but this was close! Did my research, on car and dealership, spoke with Sam the salesman. What a great experience, attentive, responsive, kind, he suggested to do NOTHING until I Faced Timed with him. After about a 20 minute FaceTime, I put $ 500 down to hold it, hopped a plane and landed in Tampa. Test drove the car, and purchased it. AWESOME EXPERIENCE all the way around. I have purchased tons of cars in my time, this purchase was a smooth as I have ever had. The dealership looked NEW, smelled new, and the people, well, they were over the part trying to earn my business. The manager came in to meet, but definitely let the salesman Sam, be the integral player, I loved this. It showed true leadership on her part, and made the transaction so easy. All in all, it was about 1 hour from start to finish at the dealership. I drove the car home, stopped in Savannah for some golf and a visit with friends, and got back two days later. The car looks, smells, feels, brand new, and this is a 5 year old car. Granted, only 28k miles, but, still, they cleaned this thing like I have never seen a used care cleaned! Thank you to Wesley Chapel Mercedes, to Sam and the rest of the staff.

Every aspect of my sales experience at this dealer from the initial greeting until driving my car out of the showroom was phenomenal! I have bought many cars. I have a lot of experience with automobile dealerships over many years. I highly recommend this dealer!

Excellent service from scheduling to completion.

I purchased a new GLB. Our salesman, Luis, was great. He explained everything about the vehicle in a way that was easy to understand. He would also step away so my husband and I could discuss things. There was no pressure whatsoever and that was very important to us. I highly recommend Luis at Mercedes of Wesley Chapel

I came in for a simple washer fluid line flush because fluid was not ejecting. My speaker was/is also crackling, yet I was told it was my "connection" and that they could not "duplicate" the issue despite a video I have of it. They automatically set me up with a loaner which was convenient. But that was the only part that went well with my service. It took THREE days to receive my vehicle back. In that time frame, at no point did I ever receive a phone call with an update on my vehicle, etc. in those 3 days. I actually had to call the service department myself several times on the 3rd day just to find out what the status was - just for the assistant to call me back right away to say "oh yes, your car will be ready in 30 minutes". When I returned to the dealership to pickup my car, I was just ushered back to the cashier with a mountain of paperwork with NO explanation of the service/what was/wasn't done. I actually had to ask the cashier to explain what was done, and the poor woman tried her best to decipher the notes as she was astonished no one went over it with me at any point. There were no service advisors that were remotely available to help or assist during the entire service to end process. On top of that, via the app, I have screenshots of my vehicle being unlocked in the middle of the night (which is debatable if they keep it in doors) but with the window completely open for the whole night. It also didn't even move for the duration of an entire day, while the window was left open yet again through the night. When my car was returned to me, the inside was dirtier than when it was dropped off as it had grease and dirty hand prints all over the light colored interior that I had to spend a good 30 minutes just cleaning off once I got home. This whole experience was quite jarring with the lack of communication, especially since I just purchased the vehicle brand new from this dealership not too long prior and this was my first service department experience.

i have been extremely satisfied wit the service since I owned the car. I Would recommend this dealership to anyone. Thomas Allen is the best service advisor I have ever dealt with e is knowledgeable and friendly. I trust him with my car!

The repairs were performed quickly and on the time line I was told.

Luis. Sales agent was fabulous Such a positive individual! Gave us petfonsl cell phone number if we have a problem. Called us several times asking if we had a problem.

Thank you Mr. Cannon for your patience and help to find the right car.

This dealership made for a relaxed and enjoyable experience when purchasing a new GLC. My salesperson, Amanda Farren, was delightful to work with! Thank you!

You asked me about my experience with your company. Well...I have to say honestly... my impression after cooperation with your company is terrible. Salesperson was not professional and gave me the price from the space, thinking in the beginning about potential customers as about an idiot! My experience with a sales manager wasn't better. Maybe you are selling nice cars, but customer service needs to be improved. That is my wish for you for the New 2021!

Customer service is excellent at this dealership. Always clean and they make if very comfortable for you if you wait for repair.

Mostly courtesy and listen to all problems, then a dressings your concerns. Setting service dates that will fit your schedule and not the other way around.

It was a pleasure buying my new car from Ray Cannon at the Wesley chapel dealership.

Always a pleasure to visit this dealership... Excellent service, very accommodating staff, clean... I could go on and on!

Made a appt. to do a recall Fl hwy Dept . And went and nobody knew anything about . Wasn?t happy a stated as much to young lady and she spoke to Marc scotch and turned a bad situation into a good one . Marc handeled all and I was out in a coupl hours . Thank you Marc scotch

Very pleasant facility, and the service provider Shaun was great!

Good service in a timely manner. Tom Allen is the man.

I always get the same great service from Mark Scotch, whether it?s scheduled or unscheduled.

I recently purchased a vehicle and although the initial impression was skeptical, I am very happy with the car and experience. It’s unrealistic to always expect 100% perfection so one’s nimbleness and responsiveness are, to me, as important as the first impression. I had a few hiccups and after a short conversation, all were resolved, thanks to the team for the help and beautiful car.

Service department is awesome & with a busy schedule I can seldom keep appointments but service allows me to simply come in when I can and I’m serviced just as quickly as if I had an appointment. Sooo greateful for their flexibility.

Horrible Dealership! I went in willing to pay the full price of a G-Wagon and these idiots didn’t want me to test drive it first! First of all Thier loss, I would have been the easiest sale they ever made. Also as a business owner, I find it stupid to turn down a paying customer who knows exactly what they want! I just called another dealership and right away they were very inviting and said that they will try to work something out for me.

My husband brought my GLE in for service and he said he waited a bit for a consultant, and no one approached him, so he he went to the first consultant that was available which was Mark. He was supposed to work with Julie but he did not know which service consultant was Julie.

What a great place to get a vehicle. Stacia was awesome and so was Anna. Our experience could never compare to another other dealership. Absolutely 5 stars👍🏻

My experience was very pleasant and Julie was very helpful. All my concerns were taken care of. Thanks

In my 30 years of purchasing vehicles Mr. Cannon my sales associate provided outstanding customer service. There is much to be said about the lack of customer service throughout the auto industry but Mr. Cannon set the standard and clearly represented the best interest of the auto dealership and Mercedes Benz. I probably would not have purchased the vehicle that day and only purchased it based on his subject matter expertise on the vehicle. Mr. Cannon should be commended for his outstanding service as he sets the example for others to emulate. Job will done Mr. Cannon and thank you for everything. V/r Kurt Kaneshiro

Clean, timely and very courteous personnel!

Service was awful employee rude & very misleading

Service was scheduled for my convenience. They listened to my concerns, addressed them, and gave me an estimate of when it would be completed. All was on schedule and professionally handled.

Edens not only located the car I was interested in (which I asked him about during a service appt.) and called me right away. I came out to the dealership, and ended up trading in my 2018 GLC for a 2021 of the vehicle I was seeking. I had previously purchased from Lokey Clearwater and refused to return business due to their complete ignorance of COVID protocols and telling me to sit outside if I had a problem with no masks. Everyone at wesley chapel was much more helpful.

Right from pulling into the service bay at MB Wesley Chapel I was greeted by a friendly and helpful service person. She discussed the reason for my visit and quickly had me to Julie my Service advisor. Julie discussed with me the issues I was having with a gas odor coming from the engine compartment and then had me seated with coffee. The 40,000 mile service and finding the gas smell was accomplished in a timely manner and I was on my way. Everyone I contacted were both friendly and professional. I do recommend them for servicing your vehicle.

VERY SATISFY FOR THE SERVICE PROVIDED. I WENT THRE FOR A RECALL AND GPS UPDATE.

Had car when promised, great loaner vehicle and customer service.

This agency is amazing. Our service provider Julie was perfect in every way. We were treated perfectly and communication was the very best!

Excellent and outstanding service advisor.

First time servicing my E350 and everything went well. Staff is friendly and respectful and the service was performed in a timely manner. I look forward to working with MB of Wesley Chapel going forward.

Yes everyone was so friendly. They serviced both my wife and myself.

Excellent and friendly care, services performed in my satisfaction.

I brought my Camry in for service. This was my second visit for this service. The first time the service rep let me know that it was not due. This visit the rep was great and the service was performed quickly and professionally

Airbag recall repair was done in an efficient manner.

Knowledge, efficiently, and helpfulness.

Marc Scotch was professional and knowledgeable. He took the time to explain everything since it was my initial visit. I will definitely be back.

This is my first dealer luxury car purchase that turned into a total nightmare. I had to visit the the dealership twice the 1st day horrible showed me one car and told me to come back the next day because they closed at 8pm. To return the next day waiting over 4 hours to sign paperwork with finance but to be told i had the incorrect vehicle and that i was approved for another vehicle never disclosing the amount of the vehicle apr or monthly payment. The vehicle is a nice vehicle but has a lot of scratches outside, tire sensor remains on and the engine has a loud noise. Definitely returning this vehicle and never returning again

Eden was my sales associate and he was terrific. We were with him from 10:45 a.m . to past 5:00 p.m. on Oct 31st. and I could not have asked for a more patient, and understanding sales person. He took the time to help me make the right decision for my needs. At any time he was never rude or in a hurry to do anything for me. He is definately one sales associate Mercedes needs to keep around for a very long time. Loved this guy!!

Services, attentive to the customer’s need, friendships & cooperation in every way. I highly recommend this dealership, not only for the mentioned but for the family relationship they established since my first day of business w them. This’s my second car and I will be going there for yrs to come.

Excellent service rep., very quick service. Easy on easy off i75, much more Convenient Than he always super crowded Mercedes of Tampa.

Marc the service advisor was great. Provided excellent service and up to date information on my car.

excellent experience with Marc. first time at this dealership and very pleased.

Great service, good attention to details /////////////

Everything was done in a professional manner. All of the employees were helpful and polite. This is an outstanding dealership.

will be comming back to this place for my next vehicle!

Great service, I love taking my car there because I know that they will treat it well. My car shines looking almost new leaving the service center .

This visit was to try to make come changes to accommodate 3rd party Apple CarPlay equipment I had added to my car, which had never had it. The senior tech tried, but DAS would not allow him to make the changes. I was not charged for the effort, but I appreciate the time and effort made.

Easy to get service appointment, the facility is clean, Most of people there wearing face masks. The service adviser, Susan Cardoso is very friendly and professional, explained what my car would needed to do and the expected charge for the services. She treats the customers very well. Sher has contacted with me by phone for the addition; service required. I feel very comfortable with her communication and service provided.

Bryan helps me a great deal with his friendliness and kindness and getting appropriate service done timely. He's the reason I use your business

Marc was great - sent over and above in promptly servicing our needs and laying out options - very pleased with visit

Marc was a great service technician. His customer service was impeccable.

Very nice and profesional.

Sold my AMG C43 here. Super easy and hassle free. Every employee at this dealership treated me in a professional and courteous manner. Would easily recommend this place to anyone!

Marc Scotch was great, I did not purchase my car from this dealer. Anyhow Single Malt Scotch is my favorite beverage

Great experience with Wesley Chapel Mercedes! Found my perfect car and Edens made the process simple and easy. Very happy with the the customer service and love my car! Thank you!

I had the pleasure of speaking with Ray Cannon about the purchase of an E-class for our next family vehicle. The service was beyond excellent, he truly went above and beyond with his wealth of knowledge And experience while answering the questions I had. The experience, knowledge and the low pressure atmosphere Is what sets them above the rest when it comes to the purchase of a vehicle.

A great team of people. Both the sales and service group.

Beautiful showroom. Clean facility. Friendly and professional staff. Mr. RAY CANNON was my saleman. He is the best, very knowledgeable and professional manner. He helped to A-Z and beyond

I purchased a car to take back to NH where there is no sales tax and they charged me tax. I have asked them multiple times to provide proof from NH where the state charged tax and the cannot provide anything at one point they admitted they overcharged but still no proof. This has been going back and forth since June and I can’t seem to get answers I would not recommend this dealership.

Left grease hand prints on the hood and protective covers in vehicle.

I would definitely recommend this dealer to a friend

I needed an airbag replacement. They did a wonderful job in a timely manner. Customer service did a great job with scheduling my appointment. Susan Cardoso, my Service Advisor, was so helpful, and a very knowledgeable lady. She asked me, if I wanted the free multi point inspection performed on my car. Come to find out, I needed a new battery. Thank you, Susan

Brian listened to all my concerns and helped resolve them. Great personal service.

I was at the Dr. office and came out and my car was completely dead. I called the MB toll free help number and they were fantastic and was able to endlessly reach MB of Wesley Chapel to have a technician come out and service my vehicle. Turns out the battery was completely dead and they knew exactly what it was by troubleshooting on the call then the technician came with the battery and changed it quickly and I was on my way. All took about 2-3 hours but it could of been a lot worse for me and they did a fantastic job.

Had a Great experience again, this time for window tinting. Great Service and friendly staff , and as usual Marc Scotch makes you feel like family !!!

Beautiful Showroom. Clean & Sanitized twice daily. Face masks required. Everyone is extremely friendly & helpful.

Good professional staff and great friendly service

As usual, Susan does not disappoint. She doesn?t disappoint because she cares.

Ray Cannon , always available to you with knowledge and a smile behind his mask.

Fast and efficient . Easy to make on line appointment

We purchased a new vehicle and are in the process of purchasing a second vehicle from Mercedes-Benz of Wesley Chapel. Everyone we dealt with were wonderful and genuinely interested in making my wife and I happy. A pleasant experience from start to finish unlike the car buying experience so many other people describe of elsewhere. Kudos to everyone at Mercedes-Benz of Wesley Chapel. Steven E.

Stephano at Mercedes North Miami has assisted me twice now with a new lease. He is the best I've had thus far, and I will continue to go to him in the years to come. Highly recommend, excellent and FAST customer service.

Accommodating, knowledgeable, and efficient

I took it in for Service and Thomas in the service room was so pleasant and made the experience so quick and easy. I will continue to go there for my servicing!

I walked in Mercedes Benz of Wesley chapel just to look.. I didn’t think to actually get car.. Claude and Pedro was amazing help.. Very professional they took there time with me and really listened to my needs in needing an SUV.. they both need a raise or bonus.. I would definitely recommend anyone to Mercedes just because I had an awesome experience... they were very proactive and wasted no time trying to finalizes all my paperwork so I can enjoy my new ride.. I thank them a 1000 times.. I definitely will be back to get my dream car thank you guys you made this happen for me.. Not only did I feel very welcome and comfortable they made me at ease.. After dealing with Lauri that did not make me feel comfortable and did not want to help me.. Pedro stepped in and went above and beyond for me.. Thank you guys I will always remember how great Claude and Pedro was to me...

Exceptional service in all regards. Bryan did an outstanding job.

Luis Fontanez is the best salesman. He was very friendly and patient with me while I made my decision on the purchase of my car. He wasn’t pushy like most salesman. He explained everything to me step by step. After I made my decision to purchase my car he told me don’t hesitate to give him a call if I have any questions. But you need to hire New sales managers. They never took the time to meet me. Not even to say hi. They are very unprofessional and they thing they have a chip on their shoulder. Very very rude. Maybe Mr.fontanez could become a great sales manager. Not even a smile or a good morning or a good afternoon. No class.

MB Wesley Chapel performed an excellent job during my service!

My car?s rim had a crack which caused air to leak consistently. Very pricey for one rim repair.

I leased my Mercedes at MB of Tampa, and I have been very disappointed. So, I thought I would try a different dealership to use one of my prepaid car services. Although I understand thing are not "normal" right now, I was sorry I had to sit and wait for my work to be done and would have liked it a lot better if MB of Wesley Chapel had offered a shuttle to the outlet mall. I didn't have any big problems, but my ability to use my phone hands-free has changed since my Tom Tom subscription expired. I was not satisfied with the explanation I received and left with the same problem. There's a lot of mystique around the Mercedes Benz name, but frankly I am disappointed with the car (no reflection on MB of Wesley Chapel) and wish I had never leased it. Mercedes Benz, are you listening?

Yesterday my husband called to schedule my vehicle for service & before he can actually get someone on the phone he was going around in circle as no one would pickup the phone. Finally he chose another department & got the operator in which he told her what happened. She told him she was sending an email to Brian and the service Manager. Well here we are 24 hours later and no call back. I called this morning couldn’t get a hold of anyone. I chose another department & that gentleman sent me to Tom, the Service CEO. I left a message. Let’s see how long it will take Tom to call me. This is the 2nd time taking my vehicle for service or should I say trying to take my vehicle for service but so far the service is horrible!

After a miscommunication with a hydraulic fluid versus hydraulic oil. Mercedes of Wesley Chapel really went above and beyond to take my car in fast and fix any issues related to the incorrect Oil. Angela and Tom did an amazing job to make sure that my visit was as painless as possible, they refunded my money on my fluids and finished off with a free Service inspection and car wash! Thank you for your attention to detail and great customer service. With Respect, Bobby G. Neurosomatic Specialist, LMT, CES, CPT, US Navy Veteran (AW/SW)

Sales person Amanda was great. We were just purchasing a used vehicle for our daughter, but she treated us as if we were buying a new Mercedes. GM Michael was awesome too. He took the time to sit down with us and explain the Financing, which the Finance Manager really should have done. All in all a great experience!

Ray was an absolute star in our sales experience delivering white glove service from beginning to end, even when we changed what we thought we wanted to buy to what we eventually bought. Highly recommend MB of Wesley Chapel for very concierge service from beginning to end. No detail was overlooked.

Quality service and attention. Mark Scotch is the best!

I went in for service, thinking I needed to spend quite a bit of money. Susan had me in and out within an hour, including cleaning my car! As it turns out, I didn?t need any repairs. Honesty and integrity at this dealership. Refreshing and very much appreciated.

Outanding..Superb..Top Notch**** The service people were very cordial and attentive and my buying experience was effortless and smooth.

Great staff!! Claude was a pleasure to deal with. Love my vehicle!!!

the staff personnel I met were very friendly and the sale manager Michael was excellent, I will buy again from this dealer,

It’s a beautiful space. Every person we encountered was friendly and helpful. Sales staff is not heavy handed nor pushy. Loved Sam! Very knowledgeable and took the time to explain every aspect of the car. Provided a very positive buying experience. 👍👍👍👍👍👍👍

Thanks Marc Scotch for the prompt and courteous service. We appreciate your help.

There is a misnomer in the Camping Community that RV’s built on the Sprinter Chassis was hard to get serviced, in that dealers and shops in general didn’t want to work on machines that had be altered and/or many didn’t have the bays big enough (tall enough) to work on them. My new Unity Leisure Travel Van had 3 recall inspections that were needing to be done and Mercedes-Benz of Wesley Chapel never blinked and eye when I asked for the help in servicing my RV. They were everything you would expect in a well organized, Covid-19 conscious service center.

overall nice sevice from reception to timely finishing and cleaning.

Just purchased a Mercedes E300 and worked with Luis Fontanez. Great experience, easy to work with and was knowledgeable about what he was selling! Wonderful first experience at MB Wesley Chapel. Thanks and I love my car!!

My 1st encounter with Mercedes Benz of Wesley Chapel. Didn't know what to expect thinking lots of negotiation back and forth enough to make me walk out . My sales rep was Edens Mesidor. Mr. Mesidor was patient with me, no sale pressure, polite, professional and very knowledgeable with each parts and mechanisms of the car. Thank you, Edens and Michael Fonderson (Manager).

When I was purchasing the car everything was great but the sales person was supposed to call me back to get the paint scratches fixed and never did.

No feed back from the dealer after purchase There were follow up items to be provided but there is a total silence from the dealership. Very disappointed.

They are friendly and actually care about their customers. I would not take my auto anywhere else.

Very bad experience with mercedes of wesley chapel called in for purchasing a vehicle talked to edens mesidor you assured me the vehicle is available i made all the plans of coming getting the vehicle even paid off my trade. When im about to leave He calling and telling that the vehicle was sold couple days ago and somebody put deposit on it and they coming today to come and get it. Will not reccomend to anyone ! would have expected more from a mercedes dealer Very unprofessional and dissapointing.

The service was great. Mercedes was prompt with sending a tow truck to my house to take it in and get me a new battery with all of the Covid-19 circumstances. It was a 24 Hour turn around- I recommend Mercedes to anyone looking for a luxiourous car with stellar service!

My 2020 - GLE 450 windshield was replaced on April 10th. It was broken by a brick and approved form replacement by insurance. My service representative was excellent and did a great job.

Other than changing the time of appointment, and not notifying me, everything else was excellent.

The Service is always prompt and courteous. Thomas Allen is very easy to work with.

Always a pleasure to come in for service. Efficient, friendly and on time.

I have my AMG serviced with with Brian G and it is always exceptional. He has good attention to detail and treats my CLS63S with great care.

Our salesperson Luis Fontanez was professional and knowledgeable, Ana Treadwell made our transaction very smoothly, Jessikah Zayas did a great job delivering the car to us, and Mike the sales manager made sure the entire process was very easy. We are very pleased, thank you very much to all of you!!

I was handed a pocket size container of hand sanitizer when I first arrived. In this age of Covid19 that was very thoughtful. The waiting area was also very clean and spacious.

My service representative is Mark Scotch, who is hands down the best at what he does!

Prompt service. Friendly Service Personnel.

My service was performed in a very timely manner. All of my concerns regarding my vehicle were addressed to my complete satisfaction. It was a pleasure to deal with Bryan Fernandez who is truly an asset to your organization.

Marc and the entire team were professional, polite and knowledgeable. Thank you for taking care of my car.

Our salesperson Amanda was so knowledgeable and helpful we would recommend her to anyone who is looking to buy a new Mercedes. A shoutout to Mike the sales manager who steered us to Amanda.

The entire process to getting my car serviced went very well and would recommend them to a friend

Excellent buying experience, Edens and the others were a pleasure to deal with.

This was the worst Mercedes buying experience Ive had in 40 years of buying Mercedes the sales person was not interested in selling the car and did not even stick around to give me the keys I had to get the Management involved then I was looked after the only reason I bought this car there was it had all the features on it I wanted.There was one Sales person on the floor that came to my rescue.He concluded the deal and was very helpful I just wished I had got him at the start.Also when you phone in it takes a while before you get someone then good luck trying to get a sales person.Would not recommend buying an S class from them

I am new to Central Florida and was leary about Benz dealer locations in Orlando based on some of the negative reviews I had read concerning service. As a result, I decided to try the Wesley Chapel dealer and was very favorably impressed from my first call to schedule an appointment to when I picked up my car.

Great people Great service!!!

This was such a pleasure to buy a car. Amanda was forthright, honest and authentic. Michael was warm and personable. There was no silly game-playing with pressure tactics. Just real people treating you like a real person. Now there's a concept!

Buy there service there.Brian is the best.

My experience at the Wesley Chapel Mercedes Dealership was super, especially costumer services. Costumer services is the key to any agency, and Wesley Chapel is #1. Thank you for your services and costumer care.

My service on February 13, 2020th Wellesley chapel Mercedes was excellent! My service representative Susan was professional and pleasant. I Highly recommend Mercedes of Wesley Chapel.

Terrible at best. VERY BAD . There is a Thomas Allen at the wesley chapel location he shouldn't have a job there. Even after calling him twice to explain what was there 4 point inspection was the fool wouldn't respond . I didn't want to talk to me at all for no reason, oh I get it am black driving a Mercedes. Fool I paid cash for it look me up But is ok I got my car repair some where else . Am only doing this so other can avoid the big fool that thinks he own the building. Go somewhere else with your money , where they with treat you with respect. Very bad, Thomas Allen should be fired. He has no place there. Zero professionalism. What a joke for a man. He should working in a car wash selling peanut .

I will be dealing with this dealership from now on. They were amazing. So helpful and friendly. Susan was so nice and friendly, I felt as if I had known her my entire life and I had just met her. Thanks to you all !

We had a terrific salesman Ednes, he listened to our needs and wants and found exactly what we were looking for in a vehicle. Thank you so very much, Edens.. Pedro in finance also did a good job for us.

Very nice experience for the second time. Consultants have great knowledge and work diligently to ensure accurate service and outstanding customer satisfaction.

Brian Gerharz is a very knowledgeable and helpful service advisor. He is very trustworthy!

Brian handled my service with excellent customer service. Service was completed on time and thoroughly!

Yes, we had a great experience at MB of Wesley Chapel. I definitely would recommend it to anyone who is looking to buy MB. Mike our sales person was so cordial and informative, yet not pushy to sell. I eventually bought a vehicle that I wanted from him.

This is the second time I have been to Wesley Chapel MB. On both visits have been treated first class Everyone at the dealership goes above and beyond to make you feel at home. While there spoke to service rep, service department and used car sales department. Each and everyone were professional and answered all of my questions. Keep up the good work your employees make a difference.

Great customer service and employees are always very polite. Brian Gerharz, my service advisor, is great. He always explains all needed service repairs to me and is very upfront with me about everything.

Brian was very professional and provided timely service I would highly recommend Brian in the future

Bryan Fernandez very nice and polite he?s the perfect example of who a service advisor should be

Mercedes Benz of Wesley Chapel provides consistently superb service, and the last visit was no exception. It has been several years since I purchased a car, but my last purchase was from them and it was one of the best car buying experiences I have had. They searched and found a car that met my specifications, and sold it to me at a reasonable price.

I recently leased my second new Mercedes fromWesley Chapel Mercedes and my experience was just as exceptional, as the first time. Ray Cannon assisted me and he was a very professional, informative, friendly and non-pushy Sales Associate. He listened and noted the criteria I desired and matched me with a car, that I truly enjoy driving. All the personnel of this dealership makes you feel comfortable and welcomed from the time you walk through the front door. It’s a pleasure doing business with a First Class operation.

i came with my car to get an oil change with my car just fine, and left with my car with the check engine light on, the car is shacking, and the check engine light is on

Great place with non pressure atmosphere and friendly staff. A great experience at this Mercedes dealer.

Last six months, spent over $8000 in repairs car has 90,000 miles. mostly computer parts, Last service this past week they installed a part from Germany for Computer over $1600 . drove in a repaired car in two days, drove out radio doesn’t work? I need $800 for a used part and the radio on the way home and have 70 miles the engine light came on again. Each time I leave the service department before I get home the engine light comes on seems like $9000 to take care of the problems in the computer car 2006 E3 50 car beautiful inside and out.

Each person I spoke to from the scheduler to the service writer were all very pleasant and helpful. I would definitely recommend this dealership to others.

I took my Gle350 there to sort out a few issues I was having. Marc Scotch was the person I dealt with, and he kept me informed of the progress of the repairs on the vehicle. My overall experience with Marc Scotch was great! Along with the rest of staff I came in contact with.