Recent Reviews from Mercedes-Benz of Wesley Chapel

My appointment was scheduled fast and I was given the date I requested with no issues. My wait time was what I was told on the call and when I dropped off my vehicle. They kept me updated with a personal call as well as a video from my technician with my car included which I truly appreciated. My technician Michael was professional and informative. I love my neighborhood dealership WC Mercedes ❤️ Thank you!

Great customer service and quick and easy delivery.

My Experience at Mercedes of Wesley Chapel was great. Sale Rep was very informative and knowledgable about the vehicle I purchased. Did well with interest rate assistance.

Very easy to buy a car. They gave me the price over the phone, gave me my trade amount over the phone. Everything was exactly what the specified, and better.

My MB SLK has problem with airbags after small accident.Try few places to fix,but no luck.Mercedes Dealer in Wesley Chapel fix the problem.Thanks

Mike was knowledgeable and patient. He and Susan helped with loaners and kept me informed on repair progress. All the staff I met with were supportive and professional.

Was working with Claude Gourzong. Seamless purchase, great customer service, great communication. Very happy with this dealership! Thank You

Jordan was a great sales person he help me find the car I wanted in my budget and answer all my questions and made my car purchase very comfortable

I made an appointment to have a tire repaired. I arrived early, as I usually do, but had to wait past the appoint time to get checked in. Once that hurdle was overcome, the rest of the process went rather smoothly. I thought the price was fair, all things considered. I was treated with respect and even informed of available discounts without having to ask.

Good costumer service. They did a good job, fixing the car ahead of time.

Darrel and the girls in the service department are the best in business. Love them all ❤️

One star for recommending NWR Auto Glass in Tampa to replace windshields. Waste of time. I'd think you'd be able to assist customers in replacing windshields but I guess not. Tip for any Mercedes owners who need a windshield replaced: DO NOT go to NWR.

If there zero stars I will give to this dealer the worse Mercdes dealer I have ever been

Somebody I know went here to buy a car. They get him approved after pulling his credit multiple times and say they'll hold the car for a day for him. They then sold it to somebody else who came in. Classic scummy manager practice from dealerships.

Despite a frustrating experience I want to give props to my sales rep Vinnie Antonello who is the BEST BEST BEST sales rep I've ever dealt with at an auto dealership. 5 stars for him as a sales rep. He stayed late 2 days in a row for me including on his day off I have absolute nothing bad to say about him. Also from what I can tell the finance manager works hard to get approvals. That's about where the good ends and the rest of it was pretty downhill.

Service was the best! Customer is the priority thanks to Matthew and Carrie.

Service department is an absolute joke. No need to go into details, as they would bore you. But do yourself a favor and if you ever have the choice between getting a root canal, or dealing with this service department, choose the dentist. ZERO stars......

We went in for service questions on 03/11/23, no intention, whatsoever, to buy a "new to us" car BUT we were lucky enough to be greeted by Rodney Pickens at Wesley Chapel Mercedes who deftly answered all our service questions and only had to ask "Anything else I can assist with" before we knew it we were looking at the CPO cars on the lot and drove away with a gorgeous Arctic white C300 with dual colored leather interior and we now find reasons to drive everywhere! The car is comfortable, sporty, quick and looks are beyond compare. Starting to thing the S63 will feel abandoned becoming the "weekend" car. LOL! Can't recommend Wesley Chapel Mercedes enough, great facility, wonderful, friendly staff in all departments. We will definitely be repeat customers!

This was our first time to go to a Mercedes dealership and the excellent and warm welcome we got from Rodney Pickens and Daniel was such a blessing. They were so sweet and friendly I will definitely tell people about them. Thank you both so much for helping us buy our first brand new Mercedes. And also getting our son his birthday car as well. Thank you thank you so much

We went in on 03/11/23 to ask some questions about servicing our S63. Salesperson, Rodney Pickens, welcomed us immediately engaging in conversation, answering all our service questions, effortlessly, and was very knowledgeable on the Mercedes car lines, so much so, that we ended up buying another Mercedes, a C300, the same day! Our finance specialist, Daniel, was equally as wonderful and helpful. We can't recommend Rodney and Daniel enough and they are truly assets to Mercedes Benz of Wesley Chapel!!

Was able to come right in and have a tire replaced. Fabulous experience

My visit was Outstanding Matthew is the best

I had to replace my current car and Mercedes at Wesley Chapel helped me get into a new car.

Michael was helpful and very knowledgeable

Update post last review: The service manager took the extra effort to reach out post my last review and offered a complimentary detailing service. If you had a bad experience, and if you review it they reach out and make sure they fix it. So giving a 4/5 rating. The service center offers average service compared to the one in Dale Mabry Ave. I have been going to this place since 2021 for service, but every time there is always one complaint for me. The Tampa showroom always offers a loaner car whereas this location always comes up with reasons like pandemic, no available cars for months ahead and so on. When I went for tire replacement last year, the advisor gave me an estimate no a quote before. I had lost it and asked for another one again, and the numbers were different and pricey the next time within a gap of a month. When I asked about it, he changed it to the old numbers saying it was a mistake. Today, I had the worst experience because i originally had an earlier appointment to which I could not make it on time. So, I had rescheduled it to a time later from their website. They have some bug on their site and it said my appointment was updated whereas it sent me an email with invalid instructions. But, since the website said I had successfully made it, I went ahead and was there on time. But they said they cannot do anything about it. Waste of time and gas! If you are looking for service options, PLEASE AVOID THIS PLACE AND GO TO THE ONE IN TAMPA. Edited: Ended up going for the Service B for my Mercedes car since it was the closer option. When I picked the car up, it was not even washed or vacuumed as said by the service associate who I worked with. Would not recommend this place for service again !

Darrell Williams and team always provide level one top tier customer service

The service department was great! I was quoted 2 hours, was in my car 2 hours and 3 mins after drop off. Lindsay was great! This was excellent service!

After one year with my new 300 it was time for service and that went as smoothly as the sales event had gone. Mike was efficient, friendly and helpful - what one expects from Mercedes.

Friendly staff, efficient service and care taken to provide quality service to vehicles.

I purchased my car at this dealership almost seven years ago and have had it serviced no where else since. We dropped our car off for service this morning. We had an appointment and it should be a matter of pulling up, handing your car keys to a service attendant who verifies your appointment, checks your info, has you sign the iPad for service release, and then you could be on your way. We had to wait 35 minutes for a service advisor so we could repeat what we already communicated when we made the appointment and sign a piece of paper. You go to a Mercedes dealership to get the best service in the industry, If I wanted to waste my time I could do it for much cheaper somewhere else. Thirty five minutes may not seem like a lot, but it matters if you’re on your way to work, have limited time, and a hectic schedule. This should be drop and go. Disappointed.

When making an appointment, I was informed that because it was a Sprinter van, I could drop it off but NOT wait for it at the dealer. I was assured that I would be able to get a free automobile loaner for the day. On the day of appointment I was told that NO loaner was available because I was servicing a Sprinter. After considerable talking with the service writer, I was finally handed to the service manager named Paul. Paul got my vehicle in and repaired very quickly. Paul=GOOD. Phone resevation and service writer=POOR.

The showroom experience is great. Predo, RO and Victoria helped me making the deal. Especially Pedro is good dealer and does the deal at any cost.

My service advisor Lindsey was amazing, very informative, stayed in contact with me and kept me updated.

Darryl in the service department does a really good job of making sure that my repairs are completed up to standards. Thank You!

They worked with us and were patient with us

Prompt and efficient care by our service manager

This was our first time to go to a Mercedes dealership and the excellent and warm welcome we got from Rodney Pickens and Daniel was such a blessing. They were so sweet and friendly I will definitely tell people about them. Thank you both so much for helping us buy our first brand new Mercedes. And also getting our son his birthday car as well. Thank you thank you so much

Thomas Allen scheduled my repair and it was a great experience! He is my dedicated Service point of contact!

Aside from not getting a loaner, service was done in a timely fashion

This dealer has extremely high service prices compared to other Mercedes dealers in the area. Service A is $570 here vs $225 at Mercedes of Tampa. Service B is $714 here versus $570 at Mercedes of Tampa. You’ll save hundreds by going to Tampa. While there, peruse their selection of cars (see how good business works?).

1st time here, so far service seems good.

For a guy who wanted to spend 30k over sticker, 2 wasted days and more games than i ever had to deal with. Mitilus mesidor is the general sales manager. Biggest waste of time, snd the most unprofessional. Don’t waste your time with this group.

My issue wasn’t resolved and it is disturbing to have technical issues with a new car. Even though I didn’t have to pay anything, the time you spend going back and forth is priceless.

I always ask for Lindsay Roseberry to assist me when I make an appointment for service. She is very helpful, pleasant and knowledgeable.

My service guy Mike was awesome from start to finish. He made sure he understood my concerns and answered any questions I had. My service appt was to last a few days, but thankfully they for my car I?m and out the same day. Mike explained this was not the norm, but I as grateful to have my car back same day before work. Thank you to all the employees who greeted me the second I drove up with a smile ready to help me. The service department is exceptional.

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement so I could get a check for them, they offer far below market value for trade vehicles and are terrible at the most basic communication with calls/texts going unanswered. They will not accommodate a remote vehicle closing (even thought their website says they will) or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service, a turn and burn operation.

Friendly and did a great job with paperwork.

I recently brought my vehicle to Mercedes-Benz of Wesley Chapel for a routine maintenance checkup, and I was thoroughly impressed with the level of service that I received. From start to finish, the staff was friendly, knowledgeable, and professional. What stood out to me the most was the exceptional service provided by Michael, the service representative that I worked with at Mercedes-Benz of Wesley Chapel. He was incredibly helpful and patient, explaining everything that was going to be done to my vehicle in detail and answering all of my questions thoroughly. He also provided me with a detailed estimate of the costs involved, so I knew exactly what to expect. The maintenance work was done quickly and efficiently, and the staff kept me informed throughout the process. When the work was complete, my vehicle was returned to me in pristine condition, and everything was running smoothly. Overall, the service at Mercedes-Benz of Wesley Chapel was exceptional, surpassing the experience I had at another location in Tampa. Michael and the rest of the staff were attentive, knowledgeable, and went above and beyond to ensure that I was satisfied with the work that was done. I highly recommend this dealership for any vehicle service needs and look forward to working with them again in the future.

Excellent service and staff! Thomas is wonderful to work with and always takes care of our cars.

No comment at this time. Only at the dealership for service

Matthew and team did a great job! I had the B service done on my E350 and a dent removed from my wife?s car?.great job all around!

My advisor kept me informed the whole time about my vehicle. I’m so happy that I chose Matthew Schronce as my advisor. He knows what he’s doing.

I was desperate to get service done on my lease and Mercedes Wesley Chapel were the only crew that could get me in inside of a week so I appreciate that. I was lucky enough to get paired with Michael as my service tech, who was as patient with me and my questions that I could have asked for.

Lius F was a most gracious host. He made me feel like a guest not a buyer. I enjoyed looking at all the fancy cars in the showroom but he knew what I wanted and found it for me. I highly recommend the dealership and Luis F.

Thomas was great and had me in and out quick

I give them all the stars and my highest level of recommendation. They listened to what I needed and made it happen. I was treated like royalty.

We greatly appreciate the entire staff at Mercedes Benz of Wesley Chapel, everyone was very professional. Our sales person Abdul was extremely helpful securing us the exact vehicle that we wanted. He made the process extremely efficient and was able to work around our schedule to get the deal closed quickly.

I was treated like royalty from beginning to end. It made no difference what I was interested in buying. They worked with me, understood exactly what I needed and made it happen. I will definitely be back in the future. They know how to earn customer loyalty. I give them all the stars, and my highest level of recommendation. I had the pleasure of working with Luis. The GM is also amazing, immediately walked over and greeted us, made sure we were well taken care of throughout the entire process. I love doing business where my business is valued. That was my experience here.

The showroom experience was great. Pedro, RP and Victoria helped me choose the best. Pedro especially is a good dealer and does the deal at any cost. Everything is pretty impressive

The service I received was nothing short of Excellent! A big Thank You to Mike, my service advisor, for answering all my calls with all my questions! Highly recommend this dealership - you're not just a car - you're a person that they take the time to treat properly and service your vehicle in a timely manner!

Even though I had limited interaction with Austin this time, he was very professional and helpful. I am looking forward to working with him in the future!

Wesley Chapel Mercedes Benz is the best dealership I have experienced in my car ownership years (I?m 72 years young). Thomas Allen is an exceptional service manager and representative of this dealership. The service tech Ed sent me a video of my vehicle in the service area and explaining the services he performed. My vehicle was serviced and detailed when I picked it up. I had a special trickle charge device installed and Thomas explained how to us it. He is very knowledgeable and professional. The office/cashier staff are very friendly and efficient. An all around outstanding customer service experience that exceeded my expectations.

Had a fantastic experience buying my vehicle from Mercedes of Wesley Chapel. Jordan is great to work with. It was a one-stop shop for all of my questions and made car buying a smooth and nice experience.

Great service. Very friendly and professional. Communicated with me throughout the entire process.

My service representative went over and above to assist with my service

Watch out with this place. They play with numbers and cheat you!!! I had to walk out. They gave me a number for my trade in a z06 vette, when I arrived They tried to lower saying my tires were bad. I told them impossible as I bought them 2 months prior so they said ok. When the fi al paperwork arri ed they said my payoff was higher then what it was so I called the ba k on speaker and also had the bank fax to them my payoff. They said they will not honor that payoff. I asked for my keys back. Again watch out for this place.

Very good service. I just moved here and am A very loyal Mercedes customer. Customer service was excellent.

Excellent customer service, made sure we were comfortable while waiting and everything was working as expected.

I had such a pleasant experience taking my vehicle in for service at Mercedes Benz of Wesley Chapel. Mike was my service advisor and he was incredibly knowledgeable, honest and helpful with setting up my prepaid maintenances. He got me in and out quicker than expected. I would highly recommend servicing your vehicle with Mike. He is awesome and also went the extra mile to give me a tour of the dealership since it was my first time visiting the Wesley Chapel dealership.

Terrible Terrible service and bad customer service from Darrell. Car brought in for a engine light on. They replace a something in the engine will update it later. Few days later, i see oil in our new home driveway. Opened up the hood to find out a lagoon swimming pool of oil on top. To later think of the danger for my wife and both my babies when shes out driving. Whoever is doing service, must of lied in their resume. This is dangerous.

Couldn’t be happier with our purchase at Mercedes-Benz of Wesley Chapel. We greatly appreciate our Sales Associate Abdul Ayyad who was able to secure us the exact vehicle that we wanted and work efficiently around our schedule to close the transaction smoothly. In addition, every single person we came in contact here was very friendly and professional. We felt like we are a part of the family here and look forward to getting our car serviced here for many years to come.

Great service with a trade in!

Of the half dozen Mercedes dealers that I've used over the years, Mercedes Benz of Wesley Chapel is the best of them.

Excelente servicio

This was my first experience at Mercedes Benz of Wesley Chapel. Also, I am new to owning a Mercedes Benz. My GLE was ready for service and plugs, and I had previously contacted a shop Forman I knew that worked at MBWC. He (Michael K) put me in touch with Susan C (Service Advisor). Susan explained everything that was going to be done to my GLE in a professional manner without any hint of dismissiveness nor “I am better” demeanor. The dealership is fairly new, large, and very nice. I was issued a loaner since the GLE was spending the night. I was also advised of the cost of my service. I picked up my GLE the next day and it felt brand new (it is a 2018), and it was spotless!!! Thank you MBWC for making me feel comfortable in choosing you to service my GLE.

As with all car dealerships, IMO, there is the pressure of buy it now or it could be gone tomorrow! Then there is the relentless back and forth, as if they don't already know the answers they are going to ask "their manager". Then when you want to trade in a car, they want it for nothing, but yet the one they sell you is worth a million dollars. I bought a used car, should have waited longer to purchase it, and it obviously was not sent through the shop to be properly detailed and readied for proper sale. Especially at a high end dealership, like Mercedes of Wesley Chapel. Bottom line? I would definitely buy a vehicle here again, and probably will, but always go home and sleep on it. The car will be there tomorrow, if it isn't, it was not meant to be. Ask for Rodney Pickens from sales if you go there. Super Nice guy.

My service representative went over and above to assist with my service

My Service Representative went over and above in providing excellent service

The entire experience from test drive to same day delivery was well coordinated and efficient. Our sales advisor Ashley Tucker was personable, professional, and informative providing an unpressured vehicle sale.

I had a horrible experience. I made an appointment and then come to find out they told me it wouldn’t be ready last min. I was without a vehicle. I asked if they could do something for me and wasn’t given any options.

My salesman Ray Cannon was the best. When I test drove the vehicle everything was perfect. dealing with Eddie the so called manager was difficult there was a scratch on the passenger side door that needed to be repaired Eddie would not pay for the repair only half so I paid 225 so did Mercedes of WC. when I drove the car home the next morning I saw there was a chip in the windshield I called Ray and he said Eddie said they were not responsible for that. It was either an overlook on my part or it was chipped after i test drove it. Again Ray Cannon is the best I can’t say the same for Eddie

Horrible experience trying to schedule a service appointment. I always had a great experience at other locations where they either provide service to drop you back home or at least call a uber for you. But this lady said I have to wait for the service to be done. When I told her I either get dropped off home in one of their cars or they call uber. She said they can do only if you are 15 miles from their location and I was 20 mins away. I never experienced this horrible service from Mercedes before. So I didn't schedule the service with them. Mercedes Benz, if you are listening they are killing the brand name. I will call the main Mercedes Benz number to report this. Stay away from this location as I couldn't trust them servicing my car well either.

It was my first time there , and was pleasantly surprised at the helpfulness and kindness that was shown to me after I pulled in with no appointment. My dash was telling me to pull over and keep the car running, which I did not understand. I was at least 3- 4 hours from my home and was a basketcase.!! Mike immediately assured me that it was nothing they couldn't fix to get me on the road again safely. It turned out to be the battery, and they replaced it, gave the car a wash and I was on my way....

My Service Advisor was Mike Nankovitch. Mike was very informative and was very honest and that is rare in advisors now a days as everyone is always looking to upsell you on things that you may not need. Mike let me know that things I though I may have to change/replace wad normal activity and nothing additional was needed. Thank you Mike for everything and you definitely deserve more than 5⭐️’s.

Best car purchase experience I’ve ever had. I’ve been to 7 dealerships before stopping at this one. First of all no one has the variety and options that they have, and second, you do get the white glove service at this dealership. Only the best and knowledgeable people work there. I’m on My second car now from this dealership.

We have called numerous times and our service manager - who we have had for many years - refuses to call back. He specifically said we need a 60k service, which we did AND purchased 4 new tires. A week later the service engine came on for an oil change. I can't get any answers from anyone so I'd say in the past few years, their service has gone downhill.

My experience is always great at this dealership My service representative is alway professional and knowledgeable

Seamless from drop off to pick up!! As I needed that to be seamless as far as checking in in the morning because I had someone to pick me up, only regrets no loaner cars.

Everyone that was involved with buying the car were great. I was very pleased with the process. A real class act.

Dealership listed a used BMW for sale on their website that I was interested in. I contacted the used department by phone and email and was told the car was available. I drove over an hour to look at the car and fell in love. I test drove the car and decided it was exactly what I was looking for. I told the sales person (Ashley, who was super helpful in every way) that I wanted to buy the car. She was happy, I was happy, so far a great experience. I wasn't looking to trade my car in but she asked if she could work up a trade value just in case I was interested. I said sure but I was ready to pay cash and wasn't going to haggle on the price. A few minutes goes by and then 10 and then I start to wonder what's taking so long. I then see Ashley walking back towards me with a man in tow. He introduces himself as Eddie the Used Car Manager and tells me "we have a situation." He then proceeds to tell me how another customer came in the night before to buy the car but couldn't get the financing they were looking for. Ok, not my problem, I'm buying the car. He then tells me he went looking for better financing for that customer that morning without informing anyone in his department that he was doing so. Bottom line, I can't buy the car. I'm speechless and poor Ashley looks mortified. The manager then tells me an anecdote about how this same thing happened to him recently while trying to buy a Mustang. His story does nothing to fix the fact that I drove over an hour away to buy the car. He then says he's going to make it up to me and wants to find a similar car for me but then gets up and walks away with no information on how he's going to do that. Ashley, does a search for a similar BMW in the area and of course there isn't anything available. She apologizes profusely and says she had absolutely no idea the sales manager was holding the car for someone. She leads me to the door and out I go crushed because I had the exact car I was looking for and Eddie wouldn't sell it to me. Worst car buying experience in 35 years. Worst part, it was my birthday and I was buying the car for myself as a present for recently surviving a leukemia diagnosis. I called and asked that the GM call me so I can discuss the situation. So far I haven't heard from anyone.

Salesman was very professional, courteous, knowledgeable, and hospitable.

Salesman was very professional, courteous, knowledgeable, and hospitable.

Mercedes of Wesley Chapel provides great service! Free coffee snacks n car wash n vacuuming much appreciated!

I am so disappointed. I am not one to write bad reviews however the lack of customer service from the manager down is truly disappointing. I Took my car in for service and while on the highway my hood started moving. I pulled over and my hood was not properly closed. When I arrived home my husband noticed all our Mercedes stem valve covers missing, 2 wheel cap covers mismatched, 2 Mercedes brake caliper covers missing. I called, left 2 messages and sent an email with pictures and no one had the courtesy to return the call. Thomas and his service manager informed the receptionist to tell me to bring the vehicle back in. I did this to only be told there is nothing they can do. When I brought my vehicle into this dealership all parts were on my car. I go to a Mercedes dealership to avoid receiving subpar service however this dealership proved me wrong. These parts can easily be replaced however it’s the principle behind it that’s bothersome and the lack of customer service exhibited. This is not over.

The entire team was amazing! Starting with our salesmen Remigio. He was so polite and worked hard for us throughout the process. Zach was also great working with us along with Daniel who took his time explaining everything to us. I highly recommend this dealership. Great people!

The staff were friendly and professional, answered all my questions and helped me get the car I wanted.

We were traveling with our sprinter RV when the starter battery was failing. A quick call, assurances they could help, and we were fixed and out in the time they quoted. Very friendly, professional and efficient service team helping out weary travelers was just what we needed!

Mike Nankovitch my service advisor makes it getting car serviced a breez

Scheduling was excellent and accommodating. Check in was efficient, service manager was excellent, whole process was 5Star!

Excellent customer service and communication from everyone in the service department!!! This is the only Mercedes Benz service department I’ll take my vehicle to in order to get any service related issues done, even if it’s by far not the closest one to my location. You can’t go wrong by going to this service department!!! They have the most amazing and honest people here that do the best work on all of the vehicles I’ve owned over the years!!!!

Do not buy an extended warranty from here!!! They will never call you back if you have an issue. We are owed a refund from a warranty we had when we sold the car. I have called, left messages, sent emails and no one will call you back. We want our refund! Go to tampa and buy from the Mercedes dealer there.

Friendly and consistent

This is my third car from Wesley Chapel Mercedes and all three times I've had great experiences with the sales persons. This time however, I had the pleasure to work with Matt Kazan and Luis Fontanez, who's in the Internet division. I must say the process was effortless, as they both took turns in helping us and wowing my wife and myself with courtesy, in the process. Thank you guys

SPECIAL APPRECIATION TO MY SERVICE ADVISOR MATTHEW SCHRONCE. IT WAS A GREAT EXPERIENCE I HAD WITH MATTHEW, HE IS VERY COURTEOUS, PROFESSIONAL AND DEPENDABLE.

Our service advisor, Thomas, goes above and beyond for us when we take our car in for service. I appreciate his attentiveness and keeping us updated all throughout the service visit.

Claude is the sales guy to talk to.. hes amazing ,his level of attention goes above and beyond...

We came in for a test drive and met with our sales rep, he walked us through the high level features of the car, took us for a test drive and showed us a certified used version as well as options. He was friendly and professional. We met with the sales manager who was also friendly, we didn't feel pressured to buy. We negotiated the price over email and the experience was quick and positive. When we went in to do the paperwork, they were respectful of our time and expedited the process.

Courtesy,professional service.

I went to not know what kind of car wanted, they were able to help me find the car I wanted all the features that I needed and wanted very helpful, very positive, very nice treating me like a person are definitely appreciated it.

Very professional staff. I was happy to finally speak to a person on the phone when I called to book my appointment. I went in, the staff was friendly and courteous, they had me dropped off at a location of my choice, while I waited for my car to be serviced, then picked up when it was ready. The car was ready earlier than expected. Thanks for the great service guys.

Dear Mercedes Benz of Wesley Chapel Team, I recently purchased a 2023 GLS450 with AMG sport package in Black with Espresso Brown interior from your dealership, and I wanted to take a moment to share my experience. First and foremost, I have to say that I was extremely impressed by the level of customer service provided by my salesperson, Ashley Tucker. She was incredibly helpful, knowledgeable, and went above and beyond to make sure that I found the perfect car for my needs. She made the entire buying process effortless and enjoyable. The GLS450 itself is an absolute dream to drive. The AMG sport package provides a level of performance and handling that is simply unmatched, and the black with espresso brown interior color combination is stunning. I am beyond happy with my purchase and receive compliments on my car every time I take it out on the road. I would like to express my sincere gratitude to Ashley and the entire team at Mercedes Benz of Wesley Chapel for making this purchase such a positive experience. I will definitely be recommending your dealership to anyone in the market for a new vehicle. Thank you again, Roberto Diaz

Service was Great. Lindsey, my service advisor was great. She was very knowledgeable and got me in and out very quickly. She answered all my questions and look forward to working with her again.

I live an hour away, check engine light keeps coming on, your service dept scans my vehicle, wants to charge me to scan it, says nothing is wrong with it, clears the check engine light, I drive back home, check engine light comes on after driving small amount of miles. This is the 4th time, very frustrating. Please help!

There was initially some uncertainty to have work performed on my car but the service manager Paul stepped in and everything was smooth and went great I believe I will return knowing this management team is there.

Great service, very professional

The staff truly displayed humility despite the fact that I was a walk-in.

Excellent customer service. My service agent Austin was great! He kept me updated periodically and got me out of there in great time. Going forward I definitely will be having my vehicle serviced at the Wesley Chapel location.

Excellent customer service. My service agent Austin was great! He kept me updated periodically and got me out of there in great time. Going forward I definitely will be having my vehicle serviced at the Wesley Chapel location.

I had called Benz of Tampa and was quoted half of what this location was charging me. If tampa location can make money with half of this locations price so can this, I think they overcharge customers. The staff was respectful generally but prices are not right

Very Good Expérience

Great dealership. Always takes care of our vehicles and touches base when the service techs have questions. Little disappointed this last time because they had the vehicle for two days and the driver called the next morning to tell me the add coolant light was on. Ended up being they didnt top off the fluids. Hope they did everything else right.

Best service!! Lindsey was awesome and made sure all of my issues were addressed and taken care of. Always a pleasure to have my car serviced at Wesley Chapel Mercedes!

I usually take my car here for services. Other than high price that comes with owning a Benz, it?s a great place to get work done.

The sales person Howard I dealt with was amazing. He had car ready to go when I arrived and was vey knowledgeable on all aspects of the car. I ended up not buying original car I came in for, but he had another to suggest. He did not pressure he presented options and we decided to purchase the car

Great service and always accommodating to your circumstances. The staff is a pleasure to work with and take good care of our vehicles.

brought my vehicle in for a 20k service which cost 1,200.00 dollars.. not complaining about the price.. however the vehicle was returned filthier then when i dropped it off.. then when i was picking up my vehicle the receptionist was extremely rude.. NOT the type of service you would think from Mercedes…

These vehicles are too expensive to maintain and service cost is so much its horrible. Transmission service $1300 Spark Plugs %900 Normal service $3500 too crazy right?

Arrived early and took in car before scheduled time and returned it serviced to me ahead of expected time.

Great experience! Fast service. Great sales experience and a great finance dept.

It was a great experience all the way around. Car was fixed in time framed promised!

Service has been great . Mathew Schronce is great to work with and knows the importance of having a perfectly running vehicle . That’s what Mercedes is right ?

Came in to replace my tires and I had like three people looking after the car . they completed the job in a timely manner and the price is better than other dealerships. thank you Matt, Austin and Michael.

I was very please the way I was greeted and kept informed about my vehicle. Although, no problem was found, I felt as if I was important.

The minor repair needed for the vehicle was handled quickly and covered under warranty. All staff members were courteous and helpful, and the vehicle was returned washed and vacced.

Mercedes Benz of Wesley Chappell is First Class. I had my car serviced, all is well. A Special Thank You to Matthew Schronce, a true professional!

Always a pleasure working with Kalib! Great customer service and product knowledge. Highly recommend seeing Kalib for your next vehicle purchase!!

Amber, I mean Darnell was an excellent advisor!!

Car was ready as promsied

Austin is a great service advisor. Communicates well and goes beyond a standard customer service routine.

Provided me updates on the car being completed and was right on.

Lindsey is kind, knowledgeable and courteous. I am very happy with my service experience at MB Wesley Chapel.

Kalib Clarke was the best sales associate. He was patient and kind and had thorough knowledge of the vehicle we were interested in

Darrell was very friendly with me. Service was very good 👍

I was very pleased with our sales person Henry. He was very helpful and was able to answer all our questions. It was great environment they did not pressure they let us walk away and think about. When we came back in the process was very smooth. Normally a car purchase takes up to 6 hours with finance prep Al the things that go into sale. We were out the door in less than 3 hours.

We purchased the vehicle from this Mercedes dealer. Our previous service had been done at this Mercedes dealer so on this particular time we called to make an appointment to get the scheduled service done. My wife planned on waiting for it but when she made the appointment they adamantly said no you cannot wait my wife said no I’m waiting for it and once again adamantly no you cannot wait for it so rather than argue, she said OK made arrangements to be picked up drop vehicle off got picked up I didn’t hear anything else about the vehicle until she was on her way back to pick it up and they said oh we forgot we’re supposed to do spark plugs and we can’t do it today. Well we dropped it off to have everything done today do you have a vehicle I can borrow? No we don’t. Sorry, we live 45 minutes from this dealership so needless to say our vehicle was stuck there overnight with no compensation so far I’m not very happy with their service department when we made the appointment since all the service had been done there previously they should’ve realized what needed to be done and I waited to the last minute to find out. Oh, is there anything else that we have to do to this vehicle?

I have been having my vehicle serviced for over four years and have always been treated with respect. It is a pleasure to wait in the customer waiting area.

After extensive discussions by phone- agreeing to turn key cost before appearing at the dealership - only to find out when I was shown the car on the lot - that the car had very serious paint issues- which I could not possibly agree to buy!! I regret that I was not apprised of that condition prior to driving one hour to find out!!!

Don’t waste your time

Service Manager and technician are excellent

Excellent Service; attentive service manager, clear communication, prompt service!

The 'Check Engine' light came on in my 2020 Mercedes Benz GLC 300 and I was able to slowly get it to the Benz dealership in Wesley Chapel (Northeast Tampa), Florida. The dealership carefully took the time over several days to test the car and found that it had developed an usual defect in the Cylinder Head due to faulty materials used to make it. Under Warranty, the dealership ordered the parts that took weeks to come but after 4 weeks the car was repaired and I'm very satisfied. The car is now driving great!

Despite offering way too low on my trade the team especially Viktoriia hustled to rework the numbers so I could get in and out without a trade. I feel like the team even knows that AutoNation offers too low on trades but nonetheless the people I interacted with were nice to deal with.

Great inventory, attentive staff (Kalib followed up on all of my questions and was available even when he wasn’t at the dealership) and and seamless process from inquiry through trade evaluation, test drive and purchase. A very positive experience from beginning to end.

The 'Check Engine' light came on in my 2020 Mercedes Benz GLC 300 and I was able to slowly get it to the Benz dealership in Wesley Chapel (Northeast Tampa), Florida. The dealership carefully took the time over several days to test the car and found that it had developed an usual defect in the Cylinder Head due to faulty materials used to make it. Under Warranty, the dealership ordered the parts that took weeks to come but after 4 weeks the car was repaired and I'm very satisfied. The car is now driving great!

When some dealerships are charging as much as $30,000 over MSRP these guys sold at MSRP. Good job guys. Thank you.

I had appointment at 11:20AM. The host checked me in and asked to wait for the advisor. I waited for 15 minutes for the advisor, Darrel William, to take me in. After 1 hour 20 minutes waiting, he told me that they cannot do the alignment with spacers on. I will have to pay $200 to remove the spacers and put them back on when the alignment is done. I refused the service. I tried to tell him the previous dealer I went to did the wheel alignment with the spacers without the problem. My research revealed that alignment can be done with spacers on. I tried to talk to the advisor but he ignored me. $200 to remove the spacers is extreme. When I received my car back, the steering wheel is pointing to 9 o'clock.

I was extremely pleased with the service provided. From the moment I called for maintenance service to the moment I drove away after my service was done, the attention and service was superb. Austin was very professional and attentive. He provided all the details I needed for servicing my Mercedes. I highly recommend Mercedes-Benz of Wesley Chapel. Excellent team!

I was extremely pleased with the service provided. From the moment I called for service maintenance to the moment I drove away after my service was done, the attention and service was superb. Austin was very professional and attentive. He provided all the details I needed for servicing my Mercedes. I highly recommend Mercedes-Benz of Wesley Chapel. Excellent team!

From start to finish, and even now, my experience at Mercedes of Wesley Chapel exceeded my expectations. Everyone was so friendly, professional and extremely helpful. My salesperson ?Matt? was great. He is still checking on me to make sure I?m comfortable with my new vehicle or verifying I don?t have any questions.

Wonderful sales and finance team. Very happy with my GLE 350 purchase

Always a pleasure to have my car serviced at Mercedes of Wesley Chapel. Matthew is my service manager and he has always been very accommodating!

This was the best car buying experience I have ever had. Ashley our sales person went above and beyond to make us comfortable and get us in the car we wanted. We were there for a long time and she purchased us lunch with her own money. From the moment we arrived until we left all staff was pleasant and very helpful. I would definitely buy here again.

This is not my first visit to Mercedes Benz of Wesley Chapel and it certainly won't be my last. I feel like a valued customer from the time I arrive until the time that I leave.

Excellent service received. Service representative was timely and explained information clearly.

From start to finish, and even now, my experience at Mercedes of Wesley Chapel exceeded my expectations. Everyone was so friendly, professional and extremely helpful. My salesperson “Matt” was great. He is still checking on me to make sure I’m comfortable with my new vehicle or verifying I don’t have any questions.

I had such an amazing time at the Mercedes dealership. They were all so friendly and nice to not only just me but my daughter and my wife I couldn’t have asked for a better experience. Thank you Mauricio for being such an amazing person all around.

Great Service.bought two cars from them. Ask for Ray.

This is a dealership I would gladly recommend to anyone interested in a purchase. Sales staff was extremely helpful and pleasant to deal with. Thank you again Wesley Chapel for taking the time on a New Year’s Eve to satisfy myself and family so late into the holiday. Happy New Year and have a prosperous year ahead.

My service advisor was amazing and gave me a warm and welcoming experience. His customer service skills were stellar.

I had an appointment with Matthew Schronce on Friday December 30th to get me an estimate on what needed to be fixed on my 2013 Mercedes ML 350. He handled the process fast and very thorough. Thanks again Matthew.

Matthew S the advisor always provides GREAT customer service. He makes my visits better

Met Vinnie Antonello after the dealer closed for the night, he happened to be leaving when I stopped to look at a car. I liked the car and I scheduled to come in late the next evening to test drive & probably purchase. They were willing to stay after to help my wife and I complete our purchase. I've purchased a handful of vehicles one of the better experiences we have had. Thank you

Extremely disappointed

Victoria went above and beyond to help us purchase our new GLE 350. Very pleasant buying experience.

Over the Christmas Season, dealership was very busy However the Service Department ensured my Car was fixed in time for the New Year! Great Service and everyone is very friendly.

Service rep took care of my cars needs in a timely fashion (under 2 hours)

Victoria went above and beyond to help us purchase our new GLE 350. Very pleasant buying experience.

Great Sale person to deal with and Good Shopping experience.

Fast service and friendly staff. Complimentary drinks and nice setting. A+

Great customer service by Ashley and Daniel. Very thorough and professional.

Excellent and professional customer service experience.

I just called the service dept and spoke to Chloe. She was rude and short tempered. I really don’t want to deal with a service dept that can’t be cordial and understanding to a potentially new customer. First impressions count. I didn’t know if I needed Service A or B and I guess I’m supposed to have this memorized. Moreover, she told me that if my car didn’t notify me that I needed service, than I don’t. It was the most ridiculous conversation I’ve ever had with a “high end” car dealership.

Everyone is so professional and they really provide the best customer service experience.

I made my first visit and I was greeted with professionalism and given a realist timeframe when my vehicle would be ready. Great service !

Service department (Matthew)was very helpful, but sales person seemed indifferent to our questions.

Recently went to Mercedes-Benz of Wesley Chapel to look at a vehicle. I had the pleasure of meeting Ray, a 5 year veteran at their location and a kind, honest man. I purchased a used vehicle but was treated with the utmost respect which I greatly appreciated. Ray was kind, honest and very helpful without being pushy. He went above and beyond and was always punctual and quick to respond to me via text and call. The facility is clean, comfortable and they do great work as I had a rim resurfaced and a dashboard repaired! Just wonderful, all around!

I had been shopping for 2 cars for my kids and to be honest, the experience I had at those other dealerships left me not looking forward to dealing with another one for my wifes car. With that being said it was SO STRAIGHT FORWARD AND EASY at Mercedes of Wesley Chapel. Luis Fontanez was an old school, knowledgeable salesperson. They purchased my leased vehicle and I purchased not only a new Mercedes for my wife but also purchased a car for my son. Absolutely top notch and I now have the contact of the only person I will work with in the future!

Darrell was a great listener, he seemed interested in your needs and performed his job Flawlessly.

Very good experience. Salesman knew the product. No pressure. Some flexibility on pricing.

Very good experience my service rep Bryan was very helpful, would definitely go back to him again

Overall pleasant and speedy service visit

My experience was excellent and our service advisor Mr. Thomas Allen was outstanding

Very professional, excellent costumer service.

great attention to detail while show cars for me to buy' shortest amount of time I ever had in 30 years of buying news.

Bryan was awesome; super helpful and informative. Did not allow us to obtain service that our vehicle did not need. Great place!

Best car buying experience I have ever had.

Mercedes-Benz of Wesley Chapel FL continues to exceed my expectations! I took my G-Wagon in for scheduled service. Everyone was kind and knowledgeable. I received a video review via text following the appointment. They greeted me when I drove in the service bay by my name and I haven’t been there in about a year! These people are fantastic.

Serviced my car. I was told remote battery change is part of the service and 2 days later car shows replace remote battery!

Was thrown out for trying to buy a second key with registration/title in hand. Dealership cited a policy/practice that is made up so they didn't have 'one more thing to do for the day.' They even cited that it was past 4p and typically this is when they 'wind down.' Dealership leadership was unresponsive--still trying to reach AutoNation to get someone there to return call. It is a shame this beautiful facility is directed by leadership that believes customers (the people paying the bills) do not matter. You would be better to buy a used Mercedes from the worst dealership on that planet than step into this facility and face the apathy of every leader and responsible party. Mercedes should be ashamed that their symbol flies on facade!

Recently went to Mercedes-Benz of Wesley Chapel to look at a vehicle. I had the pleasure of meeting Ray, a 5 year veteran at their location and a kind, honest man. I purchased a used vehicle but was treated with the utmost respect which I greatly appreciated. Ray was kind, honest and very helpful without being pushy. He went above and beyond and was always punctual and quick to respond to me via text and call. The facility is clean, comfortable and they do great work as I had a rim resurfaced and a dashboard repaired! Just wonderful, all around!

Outstanding customer service!

Quick and professional

For our 30th Anniversery, my wife and I decided on an SUV as our "gift". We stopped at MB of Wesley Chapel just before they were closing, to look. We found a vehicle we liked. Many thanks to Claude Gourzong & Edens Mesidor for helping us during & after the purchase. Update: Today, I received an unsolicited email from another sales rep from this dealership, trying to get me a trade in a vehicle I've owned for less than a month. I'm not sure if it was the same sales rep who walked up to me, trying to get me to "upgrade" my recently purchased vehicle while it was in for a minor repair. Lost a star for these actions. Update: Trying to sell me an extended warranty?

Had a bad experience

The way in which my service needs was addressed showed that this dealership cares about their customers. They were professional, fast, and thorough. Highly recommended.

Austin was great he was so professional appreciated his care and service.

Every car dealership should emulate this dealership. The most transparent and no nonsense dealing for a car purchase I have ever had. At no point did I feel uneasy. Kalib Clarke is a true sales professional. I highly recommend him and Mercedes Benz of Chapel Hill for your next vehicle purchase.

The service was excellent, advisor was Michael and he was so helpful and nice during the entire process. He kept in communication through out the service to let me know what was going on with the car and he explained what the issue was and got it fixed fast. The inside of the service center is also really nice. Definitely recommend Michael as it was excellent!

Great customer service today , Thank you

This review is on regular annual maintenance check up only. They are great in keeping up with the annual check up by notifying via email. The appointment reminder is also notified via email in several different times prior to the appointment, you can't miss it. Just recently, they started emailing a short video record from the mechanic with the quick "summary" on the findings on the state of the service call, I thought was a very nice extra service. All the staff members are very courteous, professional and friendly, the whole process is a very satisfying experience, so far.

Great overall experience. Fantastic sales service provided by Abdul Ayyad. If you need a Mercedes, visit Mercedes of Wesley Chapel and look up Abdul!

I always receive superb service from Susan Cardoso. She listens and works expeditiously to resolve all of my issues. I love the Mercedes experience. Darrell Williams does an exceptional job at meeting the customer needs as well. I have had the wonderful opportunity to work with both of them throughout my 10plus years of owning a Mercedes.

Darryl in the Service Department went above and beyond for me. Nicest guy. Professional and friendly. I was so happy when I walked out the door. Great experience!

Do yourself a favor and go to Tampa. That's what I was told to do by the service manager. Worst dealer experience

I am not much of a fan of these traditional dealerships, however, MB of Wesley Chapel was a great experience! The salespeople were awesome in helping me find what I needed. They were never pushy or did not try to talk me into just buying anything. My experiences at MB dealerships have always been great. This will be my goto spot for the traditional dealership experience!

My service agent, Lindsey, was awesome. The service was complete in the timeframe stated. Price for B service? Outrageous! Over $2000. Same service in Buffalo, NY, under $700. Waiting until April for this one.

Rodney Pickens is excellent. Very knowledgeable and follows up. Facilities are A One. Admin messed up registration but they fixed it quickly at their expense.

Helpful and friendly staff. Buying experience was positive, if service is needed they have made the waiting area comfortable.

as a woman buying a car without a man in tow, it is risky not being taken seriously and/or being pawned off with something not really wanted. My experience at MB was just the opposite to their credit. The salesman listened to me and produced the perfect, certified vehicle. He knew exactly what would make my face light up. The car was so well taken care of by the dealership it looked new. It drives extremely well and I feel reassured it is not going to leave me on the side of the ride, looking for assistance. Everyone at the dealership appears really proud to be associated with Autonation. That's a good sign.

Good friendly and fast service

I had a good experience with my advisor He proved he knows what he’s doing

Mercedes Benz of Wesley Chapel is one of the best dealership’s I have ever been to. I have purchased 3 new cars from them over the last few years and am always amazed each time at the caliber of customer service. My sales Kalib was fantastic!

The service advisor is so nice ! I wish he can train the others because the welcoming is not so great atleast for me ! Idk is it because I’m Hispanic or is it because I’m a female ? Both men where rude and didn’t even notice me ! .. I don’t understand the rudeness the unprofessional acts and laziness dropping my keys because we want to toss them ! Unbelievable they have cameras go check if you don’t believe me ! maintenance to my vehicle was great nonetheless!

execellent service , and good positive responce.

Outstanding service. This was my first time here, and i will definitely be back.

They add huge markups to vehicles ($20,000 for the one I was interested in). Do yourself a favor and buy from Mercedes Tampa instead.

When asked what was included in the $1700 repair/oil change the $50 air ?cleansing? refresher service wasn?t mentioned, I also didn?t realize that they charge $9.95 to install the wipers that they charge 50 for and EVERYWHERE else installs with purchase. They did remove the $9.95. Ask upfront about ALL of the services included in the quote just to be informed.

This was the best experience I have ever had buying a vehicle. Vinnie Antonello was our sale associate and made the whole experience smooth and easy. He was the reason I decided to do business with this dealership. He was very courteous, professional, and understanding. The whole dealership was great throughout the entire process. I will be going back whenever we decide to purchase another vehicle. Amazing customer service even after the purchase. I was very impressed and that is not easy to do because I have been through the process multiple times with all different sorts of dealerships.

This was the best experience I have ever had buying a vehicle. Vinnie Antonello was our sale associate and made the whole experience smooth and easy. He was the reason I decided to do business with Mercedes-Benz of Wesley Chapel. He was very courteous, professional, and understanding. The whole dealership was great throughout the entire process. I will be going back whenever we decide to purchase another vehicle. Amazing customer service even after the purchase.

great service service was done ontime, service incharge was nice and helpful

This is the third Mercedes that I have owned and so far the best! We had an awesome experience in the dealership. The sales associate, Omer Meral, was nothing but professional and very knowledgeable of the product they sell, not to mention the friendly and approachable he is. From the seles associate to the sales manager the whole experience was nothing but excellent, I definitely recommen this dealership to anyone who is interested in buying a Mercedes Benz and having a great car buying experience!

Exceptional Sales experience. Specifically Rodney! I traded in and bought a used car from them if it was the most pleasant car purchase experience I have ever had. Fantastic trade in and purchase price. No negotiation needed, they provided fair trade-in and purchase prices. I highly recommend!!

Our salesman (beginning to end) was wonderful (Thanks, Howard). However, our experience with the customer service department has been horrific. We purchased our Sprinter as a mobility vehicle, and despite being 5 months old, we’ve had to get it serviced twice for the same issue, within the past month. They were not empathetic or understanding with our situation of not being able to bring my wheel chair bound child to appointments. Our service advisor, Thomas, did not communicate with us, thus we had to push for information. When we called asking for an update (after we were promised we’d have our vehicle the following day), we were met with disrespect and attitude. If you need to have your car serviced, bring it to another location. Do NOT get your car serviced here.

Do NOT service your vehicle here. They have horrible customer service, treating us with nothing, but disrespect. My wheelchair bound daughter needs our van as a mobility vehicle and they were not understanding or accommodating whatsoever.

Ashley and her manager we absolutely a dream to work with! Moving forward my business will be with Wesley Chapel Mercedes .

Outstanding Service! Service reps were professional and worked with ours requests. Thank you!

First time visiting this service department. Matthew was great in letting us know about the department and dealership. He was responsive, informative and wonderful to work with. Mercedes needs to make sure that they keep Matthew. Because of him, we will be coming in to Mercedes for our next vehicle.

My service advisor, Matthew, was fantastic. Whole place was professional, and most important to me, on time. Would definitely recommend.

I had a very good experience this time at Mercedes-Benz Of Wesley Chapel . My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service an oil change. After doing some research, all of the issues wI had a very good experience this time at Mercedes-Benz Of Wesley Chapel. My service advisor. Susan pointed out several issues with my Mercedes. I was only bringing it in for a service a oil change. After doing some research, all of the issues were taken care of with my extended warranty.

As always, service was top-notch 👌 👏

Darryl has always taken very good care of us here at Lazydays. We have a constant flow of vehicles in and out of Wesley Chapel Mercedes with Darryl as our go to service advisor. I cannot say enough about him! He is professional, friendly, very easy to deal with and very communicative!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Lindsay was a wonderful Service Advisor! Kept us in loop on the repair of our C300. Service Tech did an amazing job in the repair!

Allen is a wonderful service manager that always takes care of me and my car I have nothing but the highest respect for his service and the professionalism in which he has displayed from day 1

Alan did a great job and keep me informed. Great communication during the time the vehicle was in the shop.

I have always bought MB and my recent experience with Wesley Chapel Mercedes was the absolute best. Brent Gordon and Eddie Pruitt were both knowledgeable and professional, as well as warm and inviting. It was like buying my S580 from family. Thanks again

They forgot my tired cap, when I went to pick ups my tires was flattened. I took it in for very expensive maintenance and service. I had to wait for awhile to get a recheck.

Had two recalls on our MB. Austen was a pleasure to work with. Got us taken care of in a timely manner. Very professional. 5 Stars.

I had service appointment scheduled the day before Thanksgiving. Due to very busy day, The customer service representative Mr. Alan who worked with service technician and made vehicle ready on the same day. That is something I felt a great customer service and treating the customers very well.

Very good service, polite and kind throughout the process. Felt at home and comfortable during the buying process would highly recommend.

No. Last 3 years, my experience was no good.

First time Mercedes owner. Great experience . I love my car its better than my first luxury car the Range Rover Sport

Rodney was my sales man, very friendly and nice person. Unfortunately I had very bad experience. I made an appointment a day before to see the Mercedes suv. At my arrival they were not able to find the car keys it took them 20 minutes. It was 2019 model they said we need to replace the tires and it would be ready around 2pm next day. I told them I have to return my rental car tomorrow, are you sure it would be ready, Rodney said “yes”. They were not able to deliver the car on that day. I spoke to manager several time and she was not sure when the car would be ready . The day after Rodney called me said your car would be ready by 11:30am. By 11:30am car was ready but they were unable to find car mats. Since I have to go out of town for 3 days. I took the car without mats. I will be back to the the dealer this Monday, let’s see what happen. Looks like they are highly disorganized. I am sorry but that’s the reality.

Mercedes Benz of Wesley Chapel did everything they said they were going to do for me and more, I'm definitely going back to them when it's time to upgrade my Mercedes.

I had a 13:30 appointment and seat and was waiting for my vehicle. I was told it would take an hour to a hour and a half, well after two hours I had enough. I went and got into my car and left. I haven't received a call or anything. I think I would use the shop in Tampa!!

Expert attention- in and out

Outstanding customer service Alan my service person is a true Jem to the company. He stood on top of everything and kept me informed me at all times. The sales men and manager are professional, courtesy, and knowledgeable . They are not your topical sales personal. The entire team treats everyone like they were family, including the general manager. This is outstanding leadership.

What was represented as a 3 hour treatment took over 4 hours. A recommendation was made to have 4 rims and 4 tires replaced at a cost of over $8,000. The mechanic who made the recommendation never spoke to me and I was given no specific details about the problems, only his conclusions. I have asked for pictures of any defects and haven't received a response from the dealer. I have already found a much cheaper remedy even if the mechanic is correct. Mathew, my rep, did what he could to be helpful and he is not part of the problem.

Brought in for schedule B annual service. Appointment making was quick and easy. The RV was serviced the same day. We picked it up after the weekend. The cost of the service was less than we expected. It should be good for another year. We had problems the past year and off and on since purchasing the RV. It kept getting check engine lights. Service here in Florida has been fine, but up in Maine, our other house, there are only two dealerships which work in Sprinters. The last visit in Maine tied up the RV for 2 months and we had a new DPF filter installed. It has been fine ever since.

Excellent service and completed as promised time. Loan car service was good.

Great car buying/selling experience! Worked with Vinnie in Sales and Sam in Finance to purchase a certified pre-owned GLA250 as a surprise for my wife. The team was professional, knowledgeable and did their best to make the process as seamless as possible.

I purchased a car and noticed it didn?t come with an owners manual! I called the sales rep, Omer, the next day and he said he would get me one. 3 weeks later, I called the dealership and asked to speak to the manager. The receptionist took my name and number. An hour later I called back and the receptionist, Joyce, said they were busy with customers. I said didn?t believe that especially the day before thanksgiving. She hung up on me. I then got a call from the manager, Eddy, who emailed me the owners manual. Who the heck wants to scroll through thousands of pages in an email versus a nice bounded book with tabs?!?!? I told Eddy the email wasn?t going to work and I wanted a book for the car and he hung up on me. Never ever buy a car from here. They?re nice to you up front to get your money but afterwards they don?t care about you or the car.

Worst Customer Service…Bought a car and it didn’t come with an Owners Manuel. I called the sales rep the next day and he said he would get me one. 2 weeks later I called the dealership and asked for the manager. I was transferred to the receptionist who took my name and number. I waited an hour before I called back and the Receptionist hung up on me 3 times. The manager called me back finally. He emailed the owners manual which isn’t what I wanted. I’m looking to scroll through a book to find out how to program the garage remote not online catalog. When I shared that with him the manager hung up on me. I strongly advise not to buy a car from here. The customer service is horrific.

What can I say about my experience at Mercedes-Benz of Wesley Chapel……It was way better then expected. It started with our sales guy Brenton Gordon, who made the entire process from test drive to paperwork to driving out of the dealership, a pleasure that words can’t express. It’s my first Mercedes ever and they all welcomed me into the Family. I see my car everyday and say that I am very honored to have it, and Mercedes-Benz of Wesley Chapel made it possible.

Kaleb with a “K”….let me just say he is in a class of his own. He is not your typical car salesman…he provides a whole experience. If you are looking for an experience, you need to get in contact with Kaleb with a “K”.

Our experience at Mercedes Benz of Wesley Chapel was amazing. From the moment that we started our search to picking up our vehicle, Kalib with a “K” provided exceptional customer service. For that, we will definitely be back sooner than later for our next vehicle purchase. If you’re searching for a Mercedes Benz and want the ultimate experience, ask for Kalib with a “K” specifically. You will not regret it!

I went in for the yearly A service. From the moment I drove up I felt like they cared about every detail. Lindsey was my advisor and she took the time to walk around my car with me, noted what I needed done, and kept me informed of the work as it progressed. She even insisted on walking me out to my sparkling clean car afterwards and wished me happy holidays.

Service and the Service Manager are fantastic and nice to work with. However, they have plenty room for improving the overall appearance of facility, including providing better coffee and snacks to customers. I have seen other Mercedes Facilities in New Jersey/New York/Orlando that are much better than the Wesley Chapel facility.

VERY Poor service department. I set an appointment for on open emissions recall for my wife’s vehicle. Was told I would have to pay a $250 for diagnostics due to the check engine light. I had it checked outside of the Mercedes dealer, was told it was due to the recalled emissions system and to take it to Mercedes. I even have an extended warranty. Total scam of a dealership!! Definitely will be going to another dealership when my wife upgrades her vehicle.

Basically forced to take our Sprinter in for airbag recall. Picked up yesterday and today getting drenched by cold rain pouring in because they evidently removed seals around where door closes and neglected to do the job properly! So glad I took it in.. NOT

Bought my GLS 450 here. The sales rep could care less after purchase. Don't bother!

Brought car in for service Had to return next day due to same original issue.

Different treatment with/without extended warranty. No decency and reliable service from the premium price paid. We have been using this dealer 6 years for our 2016 E350. We had extended warranty all the way through July 2022. In April 2022 the check engine light went on. The repair was done to the engine mount. But right after receiving the car back we noticed loud noise when accelerating. We took the car back in, asked the noise to be checked, but was told that "the tech could not find any issues with the engine or abnormal noise". OK we thought it might be just our perception but it went on until we have to drop off the car for a tire replacement in October. I asked the engine noise to be checked again, this time we were told repairs are needed for engine and transmission mount (they did the repair in April), leak in the cam covers, link for suspension etc. That's big price tag 3 month after our warranty expired, and a diagnosis request for the same engine/noise issue. They refused to get engine mount covered under now expired warranty, even though I had text message for the same issue with service advisor back in April. We also have to pay extra $300 for diagnosis on top of tire replacement that was not disclosed to us, because I agreed that repairs under $300 without authorization. They said this $300 limit is for each repair/inspection item, not the total repair cost.

Service is always a Great Experience!!! All Staff are Precessional!!!

Outstanding customer service!! Polite and very professional!!

My whole experience with everything and everyone was amazing!!!! The two gentlemen that I dealt with was awesome. They were so patient and nice. They didn?t pressure me into buying anything as I was just looking at first but here I am with my new Mercedes and I absolutely love it!!!!! My salesperson Remigio rocks!!! He is so nice. And Daniel the financial advisor was awesome as well. He was nice and funny at the same time. He helped me through the process and worked with me. Overall experience was absolutely amazing. I couldn?t ask for two better guys to help me with the purchase of my new vehicle as some dealerships are so serious and pushy.

Lindsey is great I always make sure I go to her!

Worst car experience I’ve ever had. I’ve purchased 5 vehicles and this has been the worst. Lied to on FaceTime video to see car and was sold what seems to be a lemon even with carfax not showing it. Delayed/run around responses and been trying to contact the GM since purchasing. Chips/scratches that were agreed upon to fix have not been scheduled. Pre owned certified and another Mercedes dealership is saying I need new tires and haven’t driven anywhere but home since buying. Nobody is making this right at Wesley Chapel and keep getting the runaround. I have purchased does, Chevy, and Nissan and have never experienced this much trouble at any dealership before. I would give 0 stars if possible. Let me know when your GM will contact me. It’s been over 2 weeks and nobody will transfer/have Jerry Kerr call me back. You always give me someone else. I’m fed up with this.

Stay away from these people. The lady we purchased the car from is no longer here, she lied to us from the beginning. She sold us a $4k extended warranty, told us it covered stuff that we found out it did not cover. We purchased a $44k car a year ago, it has 40k miles on it. It is leaking profusely from the sunroof. The dealership tells us they can't help because the 4 year old warranty is up. No $44k car should leak unless it is a manufacture defect or an dud. The people Matt (service manager to finance manager (Sam) has blamed Mercedes of Clearwater for not servicing the car properly. It does not matter the issue, we purchased from Wesley Chapel. Again no car should be leaking unless there are major issues. I would not recommend going to this place to get lied to, or buying a car from this place. Everyone here was nice until we bought the car, then when there is an issue they do not return phone calls/Emails/Texts. I have pictures that I am attaching to show that this car is damaged. It is Florida where it pours rain everyday. My husband has to keep a garbage bag over the sunroof when it rains. We pay an good payment on this car every month. We now have to worry about this being a safety issue due the water intruding into the electronic motor. I am contacting the news channel today as well (8 on your side/Bay News 9) to let them know what we are dealing with on a $44k car, and providing them with the pictures/story, to prevent this from happening to another good citizen. Not just any car mind you, a Mercedes, a well made car. These people don't think about the people you refer over, or the cars you would purchase in the future. They only care about the greed of now/today. It is a shame that they do hardworking people like this.

Always amazing service from sales to service department! Thank you to Lindsey and team for getting my Frannie all fixed up as well as for being so understanding of me being a night shift worker. Y'all are the best! 5 stars for Ray as well for being a great salesman and helping me find the perfect vehicle last October. This is by far my favorite vehicle I've ever owned. ❤️

Thomas from service department was very professional, helpful, polite, dominating with excellence.

They have been great. Each service call has been completed on time and we were kept in the loop each step on the way.

The knowledge of the sales people and the staff is unsurpassed. We arrived at 5PM and that same evening, we drove away in our new Mercedes. We absolutive love our new SUV and will forever be part of the Mercedes family. Thank you Luis!!!

Darrell always goes out of his way to make my experience pleasant and, dare I say, enjoyable. He and the Service team provide top tier customer service and maintenance that keeps me and my GLE350 humming.

I brought my Mercedes suv in for a service B to be done and I had to wait 25 mins for an attendant to check me in. Picking up my vehicle was much easier but the drop off was ridiculous.

Before COVID customer service was excellent but now for a supposedly high class dealership, their services are comparable to a mom and pop dealership. Ford dealership still has a shuttle available to take you home but Mercedes-Benz call you a lift/uber...wow.

This is the worst dealership I have ever had to deal with. I purchased a brand new AMG GLC from them in 2019 and the service has been terrible since day 1. Most recently, I received a Warning "low battery" "keep vehicle running". When I called the service department and explained the situation, they told me they couldn't give me a service appointment for more than a week. When I asked what I should do if the car doesn't start, they told me to have it towed to the dealership. I decided to call Mercedes-Benz of Tampa and when I explained the situation they said to bring it in right away. Stay away from Mercedes-Benz of Wesley Chapel. Mercedes-Benz of Tampa is fantastic! It's a longer drive for me but the service is excellent. Mercedes, if you're listening, get rid of MB Wesley Chapel, they are killing your brand!

Sadly another service on my GLE, but Mr Allen made sure I had a loaner and the service was completed by professional tech in a timely manner. Thank you Mr. Allen for your support!

God awful service. Had an appointment this morning to wait for my oil to be changed and was told I I’m to drop it off because there are 8 cars in front of my and it would not be done until late in the afternoon. I guess having an appointment gets you no where. Management could have cared less about the situation. Never would step foot in that dealership ever again. Beware. Terrible customer service. The customer no longer exist anymore especially with their outfit. Stay Away.

They were very helpful and got my car done as quickly as they can

Ask for Kalib! That is simply all the advice I can offer anyone considering purchasing a vehicle from this location. Kalib will listen to you and will guide you in the right direction. You won't feel pressured and he will be patient with you while you make your decisions. My fiancé and I decided to buy a new convertible and initially thought we would only be interested in a Corvette or a BMW 4 Series. Mercedes wasn't even on our list. I dropped by this dealership just to take a look at Mercedes so I could get a feel for the car and our representative, Kalib, was hands down the best sales person we spoke with across the 9 different dealerships we visited to evaluate our car options. He was a huge reason we decided to purchase this car from this location. Kalib was transparent from the get go about the price on the car and how much flexibility he had with our trade-in value. I told him what I was looking for in a car and he showed me two vehicles that checked all our boxes including our budget! A day after purchasing the AMG C 43 my in-laws called and said they needed a new vehicle after their was totaled in Hurricane Ian. We called Kalib to see if it would be possible to get my trade-in back and to instead just increase our auto loan to cover the trade in equity credited to us. He had the my old car back in our hands and the new deal re-worked by 4pm the same day. This was a HUGE life saver for us and my in-laws. My fiancé and I are now completely committed to this location and working with Kalib for all our future service needs and new car purchases!

I took vehicle in for service and unfortunately the service rep never checked in my vehicle. I waited for 2 hours assuming repair was being completed . I approached service desk and they advised me that they were never notified my car was even there . I waited an additional 90 minutes for repair. They were apologetic and replenished gas for my time.

The sales experience was excellent however their service department is wanting. Their service department botched a front end alignment costing me $800.00 for two new front tires in less than 20,000 miles. Also, a check engine light was diagnosed and repair quoted $1378.00. It turned out to be a $128.00 part that I replaced myself in less than 30 minutes. Attempts to contact Michelle the service manager have all failed leaving me with no option than to turn the issue over to Mercedes corporate for investigation.

Worst service I have ever seen. I gave them another chance after the first service but they screwed me again. I am now considering trade in my car and but a Range Rover instead. Don´t go to this place.

Incredible experience working with the staff at Mercedes Benz of Wesley Chapel. Friendly, responsive, fair pricing, and always went the extra mile. I'll definitely start my next car purchasing journey with MB of WC.

Friendly professional and very helpful staff..

Excellent service ! Matt was awesome very knowledgeable and courteous! Really happy we went there !

I spent $7700 to replace the turbo. A hose clamp came loose two days after pickup leaving me stranded on the highway. Are you kidding?

Excellent service! Matt was amazing very knowledgeable and courteous! Highly recommend this Dealer !

One star for the service department . They have the worst employee /Tammy . My car got towed there and they didn’t even know it was there .I had to call 5 times to asked her about my car and she kept telling me it’s not here !!!! So I called the tow company to make sure my car is there and they told me yes and we had a picture of your car parked there .so I called her back to tell her . she said can you send me the picture.!!!!!!!Unbelievable I think she’s too lazy to get up and look for it.so I called the sale departments to ask for help and there’s a kind gentleman took him 10 min to look for it and he found it . Of course my car didn’t get check for the whole day . What a Horrible experience with Tammy . My advise to you is just do your job right . You’re getting paid for it and don’t be lazy .

I’m not usually one to complain but dealing with Matt and Michelle in the service department today was overwhelming to say the least. Let’s just nicely say the service was no where near up to par and I will now be driving to Tampa from Wesley Chapel for services moving forward. “This is an hour and half round trip!” I would strongly recommend you all do the same, lots of luck!

Service was done as promised and on time. According to the vehicle the oil level is below full, but is certainly full enough. The DEF service was done perfectly.

Great Experience, easy to do work with, and had the perfect car in stock for my wife

Courteous and timely

Communication could?ve been a little better, so I didn?t have to bring my car back a few days after purchasing, and I live quite a ways away but the dealership was amazing and they conducted all the repairs and a very timely manner and with great customer service.

Everyone there is phenomenal! Matt is very personable and always pays attention to details. They all take the time to ensure you’re well taken care of.

Communication could’ve been a little better, so I didn’t have to bring my car back a few days after purchasing, and I live quite a ways away but the dealership was amazing and they conducted all the repairs and a very timely manner and with great customer service.

Great team of Enes, Pedro, Victoria and Brett. They really worked hard to get the sale. I would definitely purchase here again.

Brenton was fantastic. It was a pleasure doing business at this dealership.

This is my 4 Mercedes purchase. I have always used another local dealer but since WC was celebrating Breast cancer awareness month (I'm a recent survivor) I wanted to try them. I am Sooo glad I did. They were wonderful to work with and I left a very happy girl!!! with my dream car!!!!

Claude , our salesman, was wonderful. He was very knowledgeable and patient. He did whatever it took to please the customer

My service person was very professional and good to work with. He communicated well and provided good service overall.

Good process. Service provided meet expectations.

Darrell Williams was very informative, professional and answer all my concerns.

Sky did a good job

HAVING MY CAR 2016 GLA 250 FOR A 40.000 MILES SERVICE. GREAT EXPERIENCE. COURTESY AND TRUST A THE WCMB DEALER. SERVICE ADVISOR/ ASSISTANT SERVICE MANAGER MATTHEW SHRONCE EXCELLENT & VERY PROFESSIONAL.

Very reliable service, service advisor was great! Great customer service.

Isiah was our salesperson and he was fantastic! Super easygoing and helpful. We were just looking but ended up purchasing a new GLC 300 because we really liked the car AND our salesman! Daniel our finance guy was personable. I was confused as to which company my loan was through though. Super easy process and relaxing atmosphere. One big complaint was I got locked in the lot because whoever left last did not check to see that everyone had left, as my husband drove our new vehicle and I was driving our original vehicle. I had to drive around the lot until a night worker saw me and then they called one of the managers to come unlock the gate so I could leave. I ended up being there about an hour after my husband left waiting to be let out of the locked lot. I felt quite anxious and uneasy. I went back Monday and The service manager was really nice, as I added a grill light the day after I purchased the vehicle. He got me right in and explained all functions on my new car for me so I would know how to work everything. Thanks so much for this experience!

The salesman, Luis Fernandez, and other staff members were very nice. Luis was very helpful in allowing us to select the right vehicle without pressure to buy any particular one. They also did not tack on an additional market adjustment fee, like some other dealers, or pressure us to purchase unwanted additional packages.

our salesman RP was great. very professional and personable. dealership handled everything

Great service!

Dealership is nice but Ray Cannon is an awesome salesperson. Highly recommend you see him, you won't be disappointed. Thanks again!

Matt was my service advisor and he was excellent. He informed me of what the service entailed and cost for the service as well as answering all my questions.

The people at Wesley Chapel Mercedes’ will make your dreams come true!! Isaiah is down to earth, wonderful person, so helpful and knowledgeable!!

They are prompt with their service, it’s fast and reliable. Susan my advisor always makes me feel important, she listens to my needs and does extra miles for her clients to be satisfied. She’s kind and understanding. Everyone is excellent in providing customer service in Wesley Chapel Mercedes Benz.

They had my car a week: didn’t fix the problem. Neither did they wash the car or put gas in it. I thought I was buying a luxury car with luxury service, not a Yugo.

Very professional and customer friendly

Easy smooth transition - felt welcomed even though I was not buying a new car.

I have been to several dealerships and this was the best I have encountered in a long time. Luis Fontanez, the salesman, was very helpful throughout the sales process, were other staff members involved. I highly recommend this dealership.

Been w/Mercedes 20+ years. Sales dept is on point with other dealerships. If you’re getting service, you’re much better off driving to S. Tampa or Orlando. Can’t think of a time that I haven’t been quoted $4-6k(+) in ‘needed’ repairs. So much so that I started taking it to other dealerships for second opinion, which confirmed Wesley Chapel assessments were consistently wrong. Considering taking the matter to corporate with most recent issue.

HAD A BUDDY GET A 2018 E CLASS AND JUST LIKE EVERY OTHER REVIEW I SHOULD OF LISTENED CUZ THEY DID ME THE SAME WAY HAD ISSUES WITH THE CAR AND THEY DID NOTHING TO HELP ME THE LADY IN FINANCE LIED TO ME TO GET THE EXTENDED WARRANTY SAID I WOULD NEED TO WORRY ABOUT ANYTHING BUT WEAR N TEAR ...... UNTILL I TRIED TO USE IT AND YEP TOTTALLY LIED TO ME NOTHING WAS COVERD

For three hours I waited for them to run a $281.00 diagnostic on my MB B250e. Then I got a price of over $2,200.00 for changing two $179.00 ABS sensors that included $450.00 to take the two wheels off and back on again, to be able to change the sensors. I went to another auto repair service center and they charge me less than $900.00 for the same job. I was considering buying a new electric Mercedes Benz, but with those service prices I will never buy another Mercedes Benz.

Great service! I was visiting from New York and they took care of my car without an appointment and had me back on the road in no time ! Thanks Mercedes-Benz of Wesley chapel

The dealership charged more labor hours than the recommended standard to change four motor mounts and the upper and lower pulleys. Initially, they wanted me to pay 13 hours more than the recommended 5.5 hours to perform the job, I ended up paying them 1 hour more.

The experience of purchasing the vehicle was positive. The sales associate was very helpful. Less than a month after the purchase, at least 1 other sales person spammed my email, trying to get me to trade-in the vehicle on a new one.

Wonderful experience! Very organized. Friendly and accommodating. But most importantly, very knowledgeable!

The worst Customer Service I have ever experienced . I did a Service A maintanence and they didn't even bother to wash my car. Tire pressure was not even checked and the next day after the service I had to go to a gas station to fill air. Please stay away from this Place .

Clause is the kind of car salesman that you hope to get when you walk into a new car dealership. Had exactly what I wanted. Answered every question. Knows every button and switch. Showed us some little known tweeks. Took his time. We ended up spending several hours and drove away in our brand new 2023 Mercedes Benz. Be sure to ask for Clause when going to Wesley Chapel Mercedes Benz. And thanks again for the free t-shirts Clause.

Great sales of cars, but cars can be found anywhere. Extremely terrible after sale experience. Refused to repair a BSM error code for a purchased vehicle after 2 days of picking it up although it was under the 90 day warranty. Complete waste of time although they might say they will see how they can help. I strongly don’t recommend buying new or used cars from here. Plenty of places you can buy a car from. KEEP AWAY FROM HERE. Update: after they saw this comment. They replied to contact the GM and left the dealer phone number. Still had no options and kinda told me to live with the matter. Complete BS. Stay AWAY from hereeeee

Quick, responsive, and efficient, my experience at Mercedes-Benz of Wesley Chapel was wonderful. They answered any and all questions that I had very quickly, and they worked with me to get me my car since I was purchasing from out of state.

Great service, professional representative, great atmosphere while waiting on the car.

The service for the repair was very good. However, my car has less than 22,000 miles on it and this was the 2nd wheel sensor that went out. It rendered the car inoperable and left me stranded. It is dangerous and I am grateful I was not on a interstate in heavy traffic as it would not go in to any gear other than park or neutral. Also my windshield wiper fluid pump went out. A little disappointed to have these problems with a car that has so few miles. The dealership is fine and my service rep did a good job but I am disappointed with the car.

Very happy with my service rep Susan and they completed the repairs quickly once they started. Very disappointed that my car with less than 22,000 miles has had 2 wheel sensors go out. This time it rendered the car inoperable and left me stranded. It is dangerous and I am glad I was not on the interstate when it happened. Also my windshield fluid pump went out. Very disappointed to have so many issues with a car that has so few miles.

Very good experience overall. Very pleased with quality of service work.

They advertise to purchase your vehicle with no purchase necessary however, what they offer you to buy your vehicle is very insulting

Easy process very friendly representatives

The professionalism and friendliness of this place was wonderful. Compared to my prior experience at Wesley chapel Honda which was horrendous, this place actually cares about their customers. They have earned my business. Lindsey my tech advisor was always in contact with me the entire time and I never once felt uncomfortable or taken advantage of.

Professional Staff. Great car buying experience! Thank you!

This is the 3rd Mercedes dealer that I have used (1 in Atlanta and 2 in Florida). The Wesley Chapel location, by far has given me the best service!!! I was scheduled for a Service B. I scheduled my car as a drop off, but last minute things changed and I needed to wait for it. My service advisor explained that drop offs and waiting for your car are on 2 different schedules and I would probably be there waiting about 4-5 hours, but will do everything possible to get me out as soon as possible. He offered to Uber me anywhere I wanted to go l, but I decided to stay. He kept me updated on the process and was able to get my car serviced in 2 hours! He also provided me with thorough explanation of the recommendations. Great service and experience. The Wesley Chapel location will be my new service provider.

I was very disappointed with how the auto service department handled the car problem I was having. It has not been more than 30 days since the car was purchased and the engine light came so I took it to get serviced but they billed me $140 to run some tests and they also wanted to charge me to get the air filter replaced when all those things should get of been taken care of by the dealership before selling the car. I had higher expectations for this dealership since they are in the business selling high end luxury cars and I guess I expected better service.

Great service,very professional. Good product knowledge.

I had a great experience at Mercedes of Wesley Chapel. They are not high pressure at all. Every single person I worked with was an absolute professional. Omer took the time to show me all of the n features my car offers and even after the sale, reached out to make sure I was happy with b my car & offer his assistance with learning any features I needed help with. The customer service was excellent!

I had a tired replaced due to a nail in the tire now the dealership is saying that my front tires are new and the wring size. I purchased my vehicle February 2022 from this dealership and they are not taking accountability or willing to show me proof that the tires they claim are new did not come from them. Below is an email from their general manager. All I’m asking is that they prove me wrong they are not willing to. Did I mention that I had my car towed to them on Saturday and it’s still with them. This is by far the worst car experience I’ve ever had. I feel taken advantage of. KerrJ2@autonation.com> wrote: I just tried calling you. I'm not sure why you think we need to prove where your tires came from. The facts are, you have two brand new tires that are the wrong size, that we didn't put on. Your car was towed here from a tire store, that you admit having a tire replaced. Yor car was working fine until you had this other dealer change a tire. You should ask them to get it back to working order like you brought it to them. You can pick your car up any time before 7pm.

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

This was the worst experience I ever had.. my car was in service for over 24 hours, I was told that my car would done next day and I?ll get a call in the morning.. Next day I never got a call not after I had to text the agent at 12 noon to find out what happened with my car.. I was told my car?s computer was not working right and it may take longer and I would have a car to use in 45 mins, I didn?t hear anything from the agent not until I texted him and called him after 2 hours, then he told me my car was done!! His excuse for the delay was that he was busy with other customers, am?t I one of his customers???? I hope this doesn?t happen again.

The people there are caring and listen carefully to what I was saying and actually addressed my concerns. A rare find in car dealerships. And then they followed up to see if everything was to my satisfaction and there was anything that they could do to make my experience a more pleasant one…who dose this?

Matthew Schronce as a Service Writer Specialist is tops. Clear in his explanations, professional courtesy and excellent in all aspects of his profession.

Just brought my car into service. I had to call three times a day to get a status on my car. Called service manager no call back. Service techs never call you back. Finally got a text at 7 pm at night one day that my car was ready?

Great service as usual,when you drive the best you have it serviced by the best.Mathew in service got us taken care of. Ray in sales is your go to for your new ride.

My service representative Matt went above and beyond for me today. He was amazing and truly exemplifies exceptional customer service. Not only did he provide a Lyft so that I did not have to wait whole my vehicle was being serviced but my vehicle was ready well before the time that he initially promised. He also was able to help me out with a little savings! I have not always had a great experience at this location but Matt is my hero and restored my fait and set the bar for stellar service. Matt is the man! ❤️

They always take good care of my car and have a friendly service staff.

They make it easy to do business. Service advisors are friendly, quick and make it so easy to drop the car off. I always schedule a loaner vehicle and never have an issue.

Thank you Ray Cannon. The service you provided to us was excellent. Ray was very helpful, no high pressure tactics,everything was above board. We feel we got a great deal. Thank you.

Thank you Omar the service that you provided was better then excellent it was GREAT. I am very happy with the car.Again thank you

Good overall experience purchasing new vehicle at Mercedes- Benz of Wesley Chapel. We will consider for future purchases and recommend to others. Thanks

Went in for a tire pressure sign, and got that fixed at no cost and free car wash and vacuum.

Very good customer service , will have service work again

Shout out to Alan in service Great Service takes ownership and imitative!!!

The service I received with Bryan and the service team was exemplary! It was smooth sailing from the get go. I received updates along the way and was pleased to hear all my concerns were addressed and I was completely satisfied upon completion.

i was happy get good service and pricing, in fact i will go back there next week for another car my sale rep was great

Took over four hours to get a tire repair completed. Took over 30 minutes to be greeted by the service person, couldn't locate my car after the repair had been completed. Over 30 minutes to locate my vehicle.

Nothing went well. I arrived on time for regular scheduled maintenance and had to wait 25 minutes to meet the service rep. Another 20 minutes wait for the rep to check the mileage and look at the car! New front tires were recommended as they were badly worn out, while the rear tires were like new! When I asked why, the service rep looked at my previous 3 or 4 maintenance visits and found out that the tires were never rotated! This should have been part of the regular maintenance but was never done which cost me a thousand dollars to get new tires. After picking up my car with the new tires I noticed a clicking noise every time I made a turn. I called back reporting my concern and was given an appointment to bring the car back after 2 days. I would have thought they would take the car back immediately and see what they did to create a new problem which did not exist before they put the new tires. Now I am afraid to drive the car as I don’t know how safe it is. By the way they charged extra for alignment when they replaced the tires. I am sure the “misalignment” they charged me for created the problem I am experiencing.

Staff was great and very helpful, when all the paperwork was completed I walked out to find a big bow on my new ride 😊 totally didn't expect that.

My car in for recall of the back up camera on 8-5-22. Repairs accomplished, but I noticed if a person stood behind car on the left side the camera displayed them on the right side. I notified Alan Viera Sepulve ( my svcs. manager ) everything completed 8-6-22 and no malfunctions. Mr. Alan is an excellent service manager.He is friendly, courtesy, knowledgeable and I hope YOU continue to hire people of his caliper and experience.

Worst experience-BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Customer service. Always there to answer your questions.

I had a recall notice on my 2021 GLE53. I just recently moved to Brooksville, so I choose to go to Wesley Chapel for my recall. The dealership is beautiful and the staff courteous & helpful. Matthew Schronce made me feel welcome and was very informative concerning my experience and questions. I will continue to make this dealership my Mercedes Benz home!

Good experience. Alan and workers all cared about a successful outcome.

I was there 15 minutes before my appointment yet I had to wait a half an hour more until I got help when I got help I had. To wait for them to take my car so all in all it took over a hour and a half to get checked in

I had a great experience here. No high pressure tactics and everything was above board. I feel that I got a fair deal with my trade as well as the price of the car. Rodney Pickens was my sales associate and he was very prompt during our correspondence. It was very pleasurable spending time with him when I came in and made the deal.

Customer service and customer appreciation is non-existent

Victoria and the entire team was great ? appreciate you guys for the great buying experience

Excellent service and customer service. Mathew did an awesome job and ensured my auto got the attention needed

Had to go in for a MBUX issue. Thomas was great. He’s a nice person and carries on conversation outside of car talk. It was a lengthy appointment but they washed my car before giving it back. I’ve gone to one of the bigger dealerships in Tampa and didn’t get the same kind of service nor did they wash my car. It’s the little things that mean a lot. Thank you!

Customer centered staff all across the board - Luis (Sales), Bryan (Service), Ariana (Service desk team), technicians, and the entire concierge team is simply amazing.

They did a very good job I was in an out within two hours it was supposed to take 4

I can’t say enough good things about Mercedes of Wesley Chapel. From the time that I inquired about the car I wanted, to the time I drove my new car off the lot, I received nothing but 5 star service. I got the pleasure of working with Victoria and she made the experience smooth and easy unlike previous dealerships that I’ve visited. When I first got there I told her that I was not sure exactly what I wanted and not only did she make it happen just like she said she would, she made it happen in under 2 1/2 hrs and I couldn’t be happier. I’d like to send a big thank you again to Victoria& The Mercedes of Wesley Chapel Sales Team.

Susan did a wonderful job. We were very pleased with her professionalism and honesty.

Excellent service, I was so happy buying my first car there. They helped me with my credit choices founded the best one. I am so grateful with Mr. Remigio Romero. The dealer is so clean and everyone is gentle and courteous. Thank you guys!!

Luis Knowledge and support helped me decide on the car.

Very satisfied with the process to buy a car, isaah informed each steps.

My car buying experience could not have gone better! Mauricio was very helpful from beginning to end! Wirh he answered questions, gathered info for me and was friendly. The process was quick, transparent and a no pressure situation. Ryan in finance was also very attentive and helped us deal our deal. Thank you all for the best car buying experience!

This was a great and very seemless process. I had to get my car checked for the brake recall. The way it was handled was top notch.

This is a good dealer,kind and respectful.I wait for my car and the time was nice.

Great customer service from Susan Cardoso

Absolutely seamless transaction

Service performed on time and as promised. Great waiting area that allowed me to work while I waited.

This is the best dealership to take your Mercedes to for service. They are honest, thorough, and professional. I made the mistake of taking my 2020 GLS 450 to another dealership when I had an issue. They wanted to charge me almost $6,000 to fix an issue that should have been covered under the warranty. I picked my car up and took it out to Wesley Chapel, and I'm so glad that I did! They fixed it and it was all covered under the warranty. It was also squeaky clean and shiny! For as long as I own this car, I will be driving out there for all of my service!

The whole experience with the team is a always pleasure. The take care of your service needs with antiveness and ate always courteous. This was of first experience buying a car with this facility, and they made the whe experience enjoyable. they also provided us with helpful cost savings that our previous dealer didn't when buying. Will come back for future needs.

Service Advisor Brian really cares about Customer Service!!! Makes the experience enjoyable! Very knowledgeable!!

I had my car inspected and had a noise concern coming from the vehicle. The maintenance guy was attentive and the service department concierge lady was amazing.

Isaiah was very welcoming, friendly, and knowledgeable. I would refer him to my friends and family. Thank you for such a wonderful experience

Great service and a great facility. Howard was excellent!!

Outstanding customer service! Makes you feel like family! Best experience I ever had at dealer!

Sales team are very friendly, no pressure buying.

My experience was great. The facility was clean, everyone was nice, and the salesperson was extremely helpful.

I did not have an appointment. But they squeezed me in. My tire had leak. They were very helpful and provided excellent service.

Excellent sales team, make your experience smooth, happy with my GLB purchase

I went in for my scheduled service and Bryan made the process seamless. I opted to stay while the service was being performed. The facilities were outstanding.

Great buying experience. yes I recommend

I live in South Carolina and am currently working in Florida. It took longer to get an appointment to fit my schedule than I anticipated, but I have used this dealership in the past and have always had a positive experience. This experience was no different - 5 stars for my service consultant Susan and everyone else I interacted with at the dealership. They are always first-class!

The manager was very courteous helpful and friendly made me feel comfortable and we shared a couple of laughs would definitely go back for any and all services to my car and hope Mark will assist me…thank you Mark!

Best place to go get your car because they take care of you like you are they family

Aweesome experience Darrell at the Wesley Chapel location was customer service focus and made me feel like I was apart of the Wesley Chapel Mercedes Family

I have to say Darrell was very kind and helped me out by explaining to me the work that was to be done. Tammy was wonderful she pulled up my car and it's the little things that make an impact. She made sure the A/C was on for me so that my car would be cool.

Great buying experience. Service dept was easy and quick. Highly Recommended

I have lost all respect for this dealership. To switch out a AC pressure part they wanted to charge me more then double the acceptable charge after having my car over 2 days with an appointment. I also wanted information on purchasing a new vehicle and was never called. Absolutely embarrassing and I will never do business with them again.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.