Recent Reviews from Mercedes-Benz of Wesley Chapel

Easy smooth transition - felt welcomed even though I was not buying a new car.

Been w/Mercedes 20+ years. Sales dept is on point with other dealerships. If you’re getting service, you’re much better off driving to S. Tampa or Orlando. Can’t think of a time that I haven’t been quoted $4-6k(+) in ‘needed’ repairs. So much so that I started taking it to other dealerships for second opinion, which confirmed Wesley Chapel assessments were consistently wrong. Considering taking the matter to corporate with most recent issue.

HAD A BUDDY GET A 2018 E CLASS AND JUST LIKE EVERY OTHER REVIEW I SHOULD OF LISTENED CUZ THEY DID ME THE SAME WAY HAD ISSUES WITH THE CAR AND THEY DID NOTHING TO HELP ME THE LADY IN FINANCE LIED TO ME TO GET THE EXTENDED WARRANTY SAID I WOULD NEED TO WORRY ABOUT ANYTHING BUT WEAR N TEAR ...... UNTILL I TRIED TO USE IT AND YEP TOTTALLY LIED TO ME NOTHING WAS COVERD

For three hours I waited for them to run a $281.00 diagnostic on my MB B250e. Then I got a price of over $2,200.00 for changing two $179.00 ABS sensors that included $450.00 to take the two wheels off and back on again, to be able to change the sensors. I went to another auto repair service center and they charge me less than $900.00 for the same job. I was considering buying a new electric Mercedes Benz, but with those service prices I will never buy another Mercedes Benz.

Great service! I was visiting from New York and they took care of my car without an appointment and had me back on the road in no time ! Thanks Mercedes-Benz of Wesley chapel

The dealership charged more labor hours than the recommended standard to change four motor mounts and the upper and lower pulleys. Initially, they wanted me to pay 13 hours more than the recommended 5.5 hours to perform the job, I ended up paying them 1 hour more.

The experience of purchasing the vehicle was positive. The sales associate was very helpful. Less than a month after the purchase, at least 1 other sales person spammed my email, trying to get me to trade-in the vehicle on a new one.

Wonderful experience! Very organized. Friendly and accommodating. But most importantly, very knowledgeable!

The worst Customer Service I have ever experienced . I did a Service A maintanence and they didn't even bother to wash my car. Tire pressure was not even checked and the next day after the service I had to go to a gas station to fill air. Please stay away from this Place .

Clause is the kind of car salesman that you hope to get when you walk into a new car dealership. Had exactly what I wanted. Answered every question. Knows every button and switch. Showed us some little known tweeks. Took his time. We ended up spending several hours and drove away in our brand new 2023 Mercedes Benz. Be sure to ask for Clause when going to Wesley Chapel Mercedes Benz. And thanks again for the free t-shirts Clause.

Great sales of cars, but cars can be found anywhere. Extremely terrible after sale experience. Refused to repair a BSM error code for a purchased vehicle after 2 days of picking it up although it was under the 90 day warranty. Complete waste of time although they might say they will see how they can help. I strongly don’t recommend buying new or used cars from here. Plenty of places you can buy a car from. KEEP AWAY FROM HERE. Update: after they saw this comment. They replied to contact the GM and left the dealer phone number. Still had no options and kinda told me to live with the matter. Complete BS. Stay AWAY from hereeeee

Quick, responsive, and efficient, my experience at Mercedes-Benz of Wesley Chapel was wonderful. They answered any and all questions that I had very quickly, and they worked with me to get me my car since I was purchasing from out of state.

There's always anxiety and hesitation when purchasing a car, but MB of WC, particularly Kalib with a K, made it stress-free. Kalib treated us very well. He certainly sells much more high end cars than the one we purchased yet he treated us like any other customer with honesty, candor, and especially patience. I would not hesitate recommending MB of WC, and especially Kalib with a K.

Brought AMG GLE43 in for a tire due to a nail. The first service advisor was clueless and told me they didnt have the tire. When I asked if they could call other Mercedes dealerships to get the tire, I was told they called Tampa but they sold the last one. I had a feeling that was not correct so I called Tampa Mercedes they had two and installed the tire in about 2 hours. Not the honesty or experience you would expect from Mercedes.

Great Service highly recomend!

Just love the attention to detail!

The worst experience I've ever had After calling and be notified that the vehicle I was looking at was available (mustang 2016 gt premium) I drive hour away for the salesman Howard Hopkins to say that the key was lost Then after pulling my credit and valuing my trade and signing papers work for my trade-in They told me I could go home and That everything will be finished the next day The next day came around I called to check up on the status the salesman (Hopkins)notified me that nothing was wrong with my approval but the car needed a Cadillac converter I called again to confirm what was going on then I got report from another salesman telling me that the car was sold from under me to another person this is very unprofessional I'm very upset and still haven't got to talk to nobody about my issue I will not recommend anyone to deal with salesman Howard Hopkins

Great service, professional representative, great atmosphere while waiting on the car.

My advisor Lindsey was amazing very friendly, answer my emails with in a timely manner did the correct recommendations Alignment on the vehicle was spot on. Vehicle performs like expected, will definitely recommend.

Go see Vinnie.. he provided the attention and time that made my experience with them A+... thanks!

Very nice cars nice staff, service department is another thing, hence three stars

Poorest after sale experience ever. Keep away from this place. There is plenty of cars everywhere else. They only care until they sell you a car and after that you are worthless. Gave them multiple opportunities to solve their mistakes but no solutions, completely helpless and not recommended at all. Keep away

Great customer service

very good serves

Mercedes Benz of Wesley Chapel is by far the best Mercedes dealership I have visited so far. Claude Gourzong (Our sales rep) was awesome !! We live in orlando, but drove over to buy our GLE from this dealership due to their great service and really no hassle style of service. You feel like they are treating you with respect and honesty. No drama - just honest pricing and inventory transparency. Would highly recommend wherever you are located - they are worth the drive !!! I would buy another vehicle from them without any reservations in the future.

Extra care was given to my service needs. Bryan and Stephanie were very caring.

Mercedes of Wesley Chapel took very good care of me and my car! This visit was my first time using them for services, and I certainly plan to take “Kandy” back for all of my future car needs.

The service for the repair was very good. However, my car has less than 22,000 miles on it and this was the 2nd wheel sensor that went out. It rendered the car inoperable and left me stranded. It is dangerous and I am grateful I was not on a interstate in heavy traffic as it would not go in to any gear other than park or neutral. Also my windshield wiper fluid pump went out. A little disappointed to have these problems with a car that has so few miles. The dealership is fine and my service rep did a good job but I am disappointed with the car.

Service personnel are outstanding. I really like my Mercedes.

Very happy with my service rep Susan and they completed the repairs quickly once they started. Very disappointed that my car with less than 22,000 miles has had 2 wheel sensors go out. This time it rendered the car inoperable and left me stranded. It is dangerous and I am glad I was not on the interstate when it happened. Also my windshield fluid pump went out. Very disappointed to have so many issues with a car that has so few miles.

Great customer support! This was our second time visiting this location. The service agent was very knowledgeable!

Very good experience overall. Very pleased with quality of service work.

My service advisor Darrell is awesome! He is able to problem solve my needs in the first call. He’s incredibly professional, friendly, and very proactive in trying to problem solve his customers needs. He consistently goes above and beyond what is expected. He is a true gem to Mercedes Benz. It is a pleasure to work with him. I live in South Tampa and I have absolutely no problem driving 15 miles out of my way to have my vehicle serviced by Wesley Chapel Mercedes-Benz.

They advertise to purchase your vehicle with no purchase necessary however, what they offer you to buy your vehicle is very insulting

Easy process very friendly representatives

The professionalism and friendliness of this place was wonderful. Compared to my prior experience at Wesley chapel Honda which was horrendous, this place actually cares about their customers. They have earned my business. Lindsey my tech advisor was always in contact with me the entire time and I never once felt uncomfortable or taken advantage of.

Professional Staff. Great car buying experience! Thank you!

This is the 3rd Mercedes dealer that I have used (1 in Atlanta and 2 in Florida). The Wesley Chapel location, by far has given me the best service!!! I was scheduled for a Service B. I scheduled my car as a drop off, but last minute things changed and I needed to wait for it. My service advisor explained that drop offs and waiting for your car are on 2 different schedules and I would probably be there waiting about 4-5 hours, but will do everything possible to get me out as soon as possible. He offered to Uber me anywhere I wanted to go l, but I decided to stay. He kept me updated on the process and was able to get my car serviced in 2 hours! He also provided me with thorough explanation of the recommendations. Great service and experience. The Wesley Chapel location will be my new service provider.

Mercedes Benz of Wesley Chapel is very professional and courteous. The process from dropping off my car, to getting a loaner, to picking up my vehicle once the service was completed was very smooth. I highly recommend this location and look forward to having all my future service needs met by them.

20 Minutes after I arrived, I was finally greeted by the service representative. One hour later, I looked into the service garage and the vehicle had not yet made it to a service station /lift. I was told twice that the vehicle would be ready shortly. There was at least more than one hour that elapsed that the vehicle was finished. Total time for an oil change, tire rotation and 20 point check-up was 3 hours. It seemed that there were a significant number of employees passing through the service area and very few customers. The service reminder sticker was never posted to the L/H upper inside windshield.

Very nice people ,easy to communicate all the staff .

I took my car to get serviced because the engine light came on and it had not been 30 days since I purchased the car. I was charged $140 dollars for some emission tests and they also wanted to charge me to replace the filter. All this should of been taken care of before the car was sold. I am also disappointed with customer I tried to get in contact with the “advisor” but I never received a call back. I believe if you are in the business of selling high end luxury cars you should also strive to give excellent customer service to at least show you care about the customer.

I was very disappointed with how the auto service department handled the car problem I was having. It has not been more than 30 days since the car was purchased and the engine light came so I took it to get serviced but they billed me $140 to run some tests and they also wanted to charge me to get the air filter replaced when all those things should get of been taken care of by the dealership before selling the car. I had higher expectations for this dealership since they are in the business selling high end luxury cars and I guess I expected better service.

Bought a 2013 Boss 302 Mustang yesterday. Fransisco Colon is awesome, he answers everything on time, promptly, he took me for a test ride and was on point , friendly, great guy to to business with. Howard Hopkins took me for a test ride too , he was great, and Daniel Blackledge was great too, and straight up. It was a great experience to buy the 2013 Boss 302.

By far the worst experience I have ever had at any Mercedes dealership. They took my car in for a light on the dashboard and came back with a diagnostic of a failed sensor and engine issues. I had them all fixed and had to wait over a week for them to get it back to me. Within one day of having my car back the "new" sensors they had put in stopped working on the highway, causing my car to lose all traction control and ABS, both extremely dangerous to not have on the highway. I took my car back and was told it would be another week to fix their mistake, during this week I placed approximately ten phone calls a day to their dealership and was always told by their receptionist that my service advisor was busy and he would call me back. That call never came. I then tried getting in contact with the director, but once again was told they were not available and that they would call me back. I sit here waiting, days later and still no reply. This dealership is awful in every way, please do yourself a favor and go to the one in downtown Tampa. It's a bit further but they have always been trustworthy and fast. This place is a dump filled with incompetent workers who refuse to help anyone.

I cannot get the Service Department to pick up the phone !!! buy and service your car somewhere else.

Quick and easy service. Nice waiting area. Darrell was extremely helpful and courteous

I have been trying to get an issue resolved but I faced remarkable stone-walling. Each person I worked with would only tell me "there's nothing I can do" and when I ask for a manager or someone who could help I get a run-around. The closest I have had is a customer service person take my email address and phone number so a manager could contact me, but no one every followed up. I feel they are just hoping I would get tired of it and drop the matter; I don't think I would return to the dealer again. Following up to their reply posted below: no follow-up ever happened, in essence the same as above.

Great service,very professional. Good product knowledge.

Prompt, professional, extremely knowledgeable and down to earth; Matthew S. and team at Mercedes Benz Wesley Chapel have my future business.

Initially purchased a used vehicle from them. The next day I returned it and purchased a new GLC Blackout Edition that is just awesome. My salesperson Victoria Sevastianova worked on different vehicles with us for 2 weeks before we finally got what we wanted. The dealership moved vehicles from other locations for us to look at until we got the perfect match. Sales Manager Edens Mesidor and Finance Manager Pedro Centeno worked their magic to get the deal done. Sales Associate Brent Gordon was also extremely helpful during the process. The entire staff was friendly and helpful. It was a very pleasant experience.

I had a great experience at Mercedes of Wesley Chapel. They are not high pressure at all. Every single person I worked with was an absolute professional. Omer took the time to show me all of the n features my car offers and even after the sale, reached out to make sure I was happy with b my car & offer his assistance with learning any features I needed help with. The customer service was excellent!

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

I had a tired replaced due to a nail in the tire now the dealership is saying that my front tires are new and the wring size. I purchased my vehicle February 2022 from this dealership and they are not taking accountability or willing to show me proof that the tires they claim are new did not come from them. Below is an email from their general manager. All I’m asking is that they prove me wrong they are not willing to. Did I mention that I had my car towed to them on Saturday and it’s still with them. This is by far the worst car experience I’ve ever had. I feel taken advantage of. KerrJ2@autonation.com> wrote: I just tried calling you. I'm not sure why you think we need to prove where your tires came from. The facts are, you have two brand new tires that are the wrong size, that we didn't put on. Your car was towed here from a tire store, that you admit having a tire replaced. Yor car was working fine until you had this other dealer change a tire. You should ask them to get it back to working order like you brought it to them. You can pick your car up any time before 7pm.

Don't waste your time with these guys. Spent all day trying to get a simple purchase agreement, they offer far below market value amounts on trade vehicle and are terrible at the most basic communication. They will not accommodate a remote vehicle closing or a spouse with a power of attorney for a vehicle purchase without playing games with the end goal of using high pressure tactics to sell extended warranties and other dealer added products. They are a typical high pressure car dealership with ZERO focus on customer service.

This was the worst experience I ever had.. my car was in service for over 24 hours, I was told that my car would done next day and I?ll get a call in the morning.. Next day I never got a call not after I had to text the agent at 12 noon to find out what happened with my car.. I was told my car?s computer was not working right and it may take longer and I would have a car to use in 45 mins, I didn?t hear anything from the agent not until I texted him and called him after 2 hours, then he told me my car was done!! His excuse for the delay was that he was busy with other customers, am?t I one of his customers???? I hope this doesn?t happen again.

That’s place so nice and professional when they do it, I recommend Kennedy Skylar, she is very nice and try her best to help me, thank you again

Excellent service. Matt was courteous and honest and my vehicle was completed when promised.

Excellent experience, good service from the moment you arrive until you leave, and with excellent facilities.

Thank you so much !

Awesome services!!!

I use this dealer a lot. Was give a $209 charge to tell me I needed a $900+ repair. I did it myself for $70. Very simple repair that I did in 15 minutes. I was told 3 hours of labor.

My husband and I traveled all the way from Boston to purchase a vehicle that this dealership had available. Before flying out, our sales representative, Ashley Tucker, went above and beyond to answer all of our questions, provide us with close-up pictures/video, describe all maintenance that had been done to the vehicle, and so much more. After dealing with us via phone and email for about a week, we decided to make the trip out and Ashley did not disappoint. She had our vehicle ready for viewing in our own private area, accompanied each of us on a test drive, and helped us finalize the process, all while making us feel welcome and valued. We cannot say enough good things about this location and their staff. They go above and beyond for their clients. We are so grateful and excited with our new purchase!

I was very happy with service I received ,thank u

I worked with Darryl in the service area and he is the BEST. He is knowledgeable, kind, and professional and just a joy to work with. By far the best service person I have ever worked with. I highly recommend him and the service area.

I visited this location on August 24th. My tire pressure was low on both my front tires. I pulled up to service. A bunch of cars were parked. No one was in sight, except Al. I got out of my car & was greeted by Al. He was very personable, professional and courteous. He was there by himself. He asked me how he could help. I explained my low tire pressure. He promised to help me after he assisted another person. I said no problem. While I was waiting, a group of employees & GM walked past me, not one single person said hello. AL apologized for the delay, and checked all of my tires & I was on my way. Thank you AL for making sure my tire pressurewas correct & treating me like a human being. You are a great example of how an employee should be. You are definitely an asset to this company.

The people there are caring and listen carefully to what I was saying and actually addressed my concerns. A rare find in car dealerships. And then they followed up to see if everything was to my satisfaction and there was anything that they could do to make my experience a more pleasant one…who dose this?

Matthew Schronce as a Service Writer Specialist is tops. Clear in his explanations, professional courtesy and excellent in all aspects of his profession.

Just brought my car into service. I had to call three times a day to get a status on my car. Called service manager no call back. Service techs never call you back. Finally got a text at 7 pm at night one day that my car was ready?

I perches my C300 from this location unfortunately 😔 I was disappointed about the time to finish the service that it suppose finish according to the contract they write for me it take almost 4 months to finsh .then when I purchase the car thay offers me a warranty and I told them do not add it .the finance manager do a mistake for adding this warranty to get more money from the customer and when I call him he say i will take it off from the loan. Almost 5 months nothing happend.I have contact them every day to reach any one no one give me answers. Unfortunately very bad location to purchase a car starting from the finance manager ending with the service. Not responsible location thay ignoring customer never answered phones sooo bad

Great service as usual,when you drive the best you have it serviced by the best.Mathew in service got us taken care of. Ray in sales is your go to for your new ride.

My service representative Matt went above and beyond for me today. He was amazing and truly exemplifies exceptional customer service. Not only did he provide a Lyft so that I did not have to wait whole my vehicle was being serviced but my vehicle was ready well before the time that he initially promised. He also was able to help me out with a little savings! I have not always had a great experience at this location but Matt is my hero and restored my fait and set the bar for stellar service. Matt is the man! ❤️

They always take good care of my car and have a friendly service staff.

They make it easy to do business. Service advisors are friendly, quick and make it so easy to drop the car off. I always schedule a loaner vehicle and never have an issue.

Thank you Ray Cannon. The service you provided to us was excellent. Ray was very helpful, no high pressure tactics,everything was above board. We feel we got a great deal. Thank you.

Thank you Omar the service that you provided was better then excellent it was GREAT. I am very happy with the car.Again thank you

Service consultant Matthew was outstanding, provide great details on what was needed and the cost. The shop did a good job, I'm back on the road.

Remigio Romero helped me recently when I purchased my new car. Remigio helped me understand all the tech from the car. Very patient and helpful- best customer service in the area!

Good overall experience purchasing new vehicle at Mercedes- Benz of Wesley Chapel. We will consider for future purchases and recommend to others. Thanks

I received outstanding service. My service representative did an outstanding job making sure I understood what was going on with my vehicle.

Excellent service! Bryan went above and beyond to make sure I knew what was needed and when it would be ready. I appreciate the kindness by all the staff during the process.

Courteous, professional, honest and genuine are just a few of the ways I would describe my buying experience at MB of Wesley Chapel. I traveled from out of state to purchase my vehicle. Each person I dealt with respected my time and understood what I was looking to accomplish. Thank you!

EFFICIENT, CLEAN AND PLEASANT Mercedes dealership. I’ve been to many between Jacksonville and Tampa. This one is best for service.

I was very shocked and disappointed in client advisor BRENTON GORDON's unprofessional service and passive aggressiveness in his follow-ups. Because of him, my family decided to buy a GLC ELSEWHERE. Long story short, I had to put a hold on my car buying process due to emergency remediation in my new house. We have been dealing with repairs everyday since my initial call to Mercedes Wesley Chapel weeks ago. Aside from my job and all of this going on, I routinely get unsaved numbers/non-contacts blocked as spam calls and disconnect from my personal phones, emails, etc when I'm busy. It was not until a few weeks later that I happened to have a call from Brenton go through. I picked up and shortly after I answered, the call dropped. He then texted me immediately, "Thank you for letting me know you are no longer interested." I let him know about the dropped call, and he was explaining how he gets hung up on all the time in the auto industry. I thought that was the end of it after he mentioned that he did not mean to offend me and we clarified things. HOWEVER, he then proceeded to follow-up in an email where he passive aggressively said, "I responded to your request for information on the vehicle. I wanted to make sure you received the information because occasionally my emails get picked up by SPAM filters." It's unfortunate if you get hung up on a lot, but you cannot just assume someone's situation or question their integrity like that. Even more so, to childishly capitalize SPAM and text me the way you did makes me glad my family did not do business here...

Went in for a tire pressure sign, and got that fixed at no cost and free car wash and vacuum.

excelente servicio. Gracias a luis por su maravillosa atención y su paciencia para decidirnos.

I will start with Claude the sales rep was great and definitely was a pleasure to work with. I purchased a new vehicle however, it had a very strong windex type smell, at least to me. Since it came out of detailing I chalked it up to being something the detail department used. It never went away after a few weeks. I brought it back the detail are did what they do and tried to clear it. It was still there after a few weeks and I brought it back. The service dept couldnt identify the issue and contacted MB to get guidance. After removing the seats and other suggestions they were told to return the vehicle to me and chalked it up to new car gases. The smell was still there and I brought it back. This time and engineer came out inspected it and said its new car gases. I have never had this type of new car smell and absolutely annoyed to the fact that I am being told to remote start the car before going in so its not so bad. I am absolutely infuriated right now!!

Very good customer service , will have service work again

Commercial client was in process of purchasing Metris Cargo which they sold it right from under our feet while we were still talking. That is poor business practice. I would never purchase anything from this dealership!!!

For our 30th Anniversery, my wife and I decided on an SUV as our "gift". We stopped at MB of Wesley Chapel just before they were closing, to look. We found a vehicle we liked. Many thanks to Claude Gourzong & Edens Mesidor for helping us during & after the purchase. Update: Today, I received an unsolicited email from another sales rep from this dealership, trying to get me a trade in a vehicle I've owned for less than a month. I'm not sure if it was the same sales rep who walked up to me, trying to get me to "upgrade" my recently purchased vehicle while it was in for a minor repair. Lost a star for these actions.

Between my brother and I we have purchased at least 4 cars from this dealership. This includes from AMG models and large SUV's to sedans. The team that sold me my cars is no longer with the location unfortunately. This review is in regarding the service advisor Mr. Darrell Williams. The epitome of what you want in first class service and expertise. A rush when you need him to be and sound advice when you need as well. No other place I'll take my 2021 E63s AMG based on what I've gotten so far with my other vehicles. Bring your cars and see him, you won't regret it.

Shout out to Alan in service Great Service takes ownership and imitative!!!

The service I received with Bryan and the service team was exemplary! It was smooth sailing from the get go. I received updates along the way and was pleased to hear all my concerns were addressed and I was completely satisfied upon completion.

I just moved to Florida from Texas and of course my vehicle needed service after such a long drive. This center took me in with open arms. Matthew Schronce--a top tier service provider here--took care of me as if we've known each other for years! I'm extremely grateful to him and I appreciate his astounding level of customer service. This center serviced my vehicle AHEAD of schedule, cleaned, and most importantly, communicated with me every step of the way. Let's just say, this is now 'home' in so many ways. Thank you MBWC!

Great experince they was very nice easy going, I was looking for something and i did comeout with something better

i was happy get good service and pricing, in fact i will go back there next week for another car my sale rep was great

Took over four hours to get a tire repair completed. Took over 30 minutes to be greeted by the service person, couldn't locate my car after the repair had been completed. Over 30 minutes to locate my vehicle.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Nothing went well. I arrived on time for regular scheduled maintenance and had to wait 25 minutes to meet the service rep. Another 20 minutes wait for the rep to check the mileage and look at the car! New front tires were recommended as they were badly worn out, while the rear tires were like new! When I asked why, the service rep looked at my previous 3 or 4 maintenance visits and found out that the tires were never rotated! This should have been part of the regular maintenance but was never done which cost me a thousand dollars to get new tires. After picking up my car with the new tires I noticed a clicking noise every time I made a turn. I called back reporting my concern and was given an appointment to bring the car back after 2 days. I would have thought they would take the car back immediately and see what they did to create a new problem which did not exist before they put the new tires. Now I am afraid to drive the car as I don’t know how safe it is. By the way they charged extra for alignment when they replaced the tires. I am sure the “misalignment” they charged me for created the problem I am experiencing.

Staff was great and very helpful, when all the paperwork was completed I walked out to find a big bow on my new ride 😊 totally didn't expect that.

My car in for recall of the back up camera on 8-5-22. Repairs accomplished, but I noticed if a person stood behind car on the left side the camera displayed them on the right side. I notified Alan Viera Sepulve ( my svcs. manager ) everything completed 8-6-22 and no malfunctions. Mr. Alan is an excellent service manager.He is friendly, courtesy, knowledgeable and I hope YOU continue to hire people of his caliper and experience.

I’ve always had a wonderful experience with the staff here! Any issue that I’ve had has always been taken care of. The complimentary snack station is awesome and the service is swift!

I went to this showroom to get my tire replaced. Staff responded promptly and provided good service and did a free car wash as well. Waiting area is nice and they have good range of coffee varieties. I would love to visit again this place in future.

I had never purchased a car in an hour before , Thank you Mercedes of Wesley Chapel for your professionalism, Kaleb Clarke you rock!

I would give a 1/4 star if I could. Worst experience - BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Just wanted to say the customer service I received was outstanding. My advisor was Thomas Allen and he was amazing. Thank you again

Worst experience-BAR NONE! It took over 12hrs and 2days to purchase a vehicle, so I thought. I had to call to get my final paperwork, which was weeks later, to even know when my 1st payment was due. I also, left messages for the store manager and on his voice mail and NO response. Over a month later I inquired on the 2nd key that was missing and they had assured me many times that they were ordering it. Go to find out, it had never been ordered. BIG SURPRISE! I will definitely not take my Mercedes there for maintenace, service, etc... The communication there is NULL and, "The Comedy of Errors", is beyond belief. SHOUT OUT to: MERCEDES of TAMPA!!! They are truley AMAZING, especially after having to endure the awful ongoing experiences at Wesley Chapel Mercedes, just unbelievable....

Excellent service, fast and excellent customer service!

Good experience overall. Would do business here again. Had a very attentive sales person (Subby) who worked very hard to put the deal together. I traveled from Jacksonville to look at the car. It was what you would like from the AMG package in the interior which was immaculate. The exterior did have some issues. It looks like it was taken through the robo wash a couple times a month. The dealership was willing to work with me on the issues and we were able to come to terms. Dealership was clean and upbeat, everyone I talked to was pleasant. Now for the only real negative I had. A deal was made by emailing back and forth. I obtained a check for the amount of the vehicle and traveled back to the dealership to finalize the sale. There is no reason that it should have taken almost 2 hours to take a check, shake a hand and hand over the keys. Absolutely would not stop me from going back, but improvement on the Mercedes Benz AMG experience could be made.

30K mile service. Alan was my service rep.. He waa friendly. Facilities were nice and clean. I appreciate the good service.

Customer service. Always there to answer your questions.

I had a recall notice on my 2021 GLE53. I just recently moved to Brooksville, so I choose to go to Wesley Chapel for my recall. The dealership is beautiful and the staff courteous & helpful. Matthew Schronce made me feel welcome and was very informative concerning my experience and questions. I will continue to make this dealership my Mercedes Benz home!

Good experience. Alan and workers all cared about a successful outcome.

Great experience

I was there 15 minutes before my appointment yet I had to wait a half an hour more until I got help when I got help I had. To wait for them to take my car so all in all it took over a hour and a half to get checked in

I went in to get an oil change. They offer a courtesy Ride through lyft. I had to wait over two hours for a Lyft driver to take me back. I believe they change the oil, they didn’t even wash the car or vacuum the inside of the car. The overall service was ok.

Matthew was very helpful!

I had a great experience here. No high pressure tactics and everything was above board. I feel that I got a fair deal with my trade as well as the price of the car. Rodney Pickens was my sales associate and he was very prompt during our correspondence. It was very pleasurable spending time with him when I came in and made the deal.

Working with Omer was a great experience. He found a car that fit our needs perfectly and showed us what the car was capable of. The Finance Manager was honest about maintenance expectations and helped us with all of the warranty packages. Overall great experience! Thanks Mercedes of Wesley Chapel!!!

Scheduled maintenance went perfect.

I had an amazing experience purchasing my vehicle! Was in and out in less than 2 hours, felt no pressure whatsoever and the team made me feel welcomed and comfortable- very happy with my new car! Thanks to the team and Subby!

Bought a used car from them a few weeks back; overall the experience was better than most car dealerships I have dealt with over the last 20+ years. The sales woman was extremely professional and personable, Ashley was her name I believe. Also, a huge selling point for me, no ERRONEOUS FEES! This was amazing as several other car dealers I went to before them tried to slide several thousand extra dollars onto their cars. A pricing error that I was told could only be fixed by one person, took a few emails, phone calls and text messages over about 2 weeks or so before it was corrected. This was the only thing that kept them from 5 stars in my opinion. I would still recommend them. Ask for Ashely Tucker!

Excellent customer support and hospitality. Great staff, very courteous and eager to help! Thanks for a great experience!

Customer service and customer appreciation is non-existent

Victoria and the entire team was great ? appreciate you guys for the great buying experience

Excellent service and customer service. Mathew did an awesome job and ensured my auto got the attention needed

Such a professional and courteous sales and service staff, especially Mauricio and Matthew! My wife got a beautiful new car with no haggling and a quick buying process.

Customer service at its finest! Can’t say enough. Thank you to Luis, Claude, Pedro, and management for helping me achieve owning the vehicle of my dreams! If you’re in the market for a Mercedes-Benz, look no further!

Had to go in for a MBUX issue. Thomas was great. He’s a nice person and carries on conversation outside of car talk. It was a lengthy appointment but they washed my car before giving it back. I’ve gone to one of the bigger dealerships in Tampa and didn’t get the same kind of service nor did they wash my car. It’s the little things that mean a lot. Thank you!

Customer centered staff all across the board - Luis (Sales), Bryan (Service), Ariana (Service desk team), technicians, and the entire concierge team is simply amazing.

My service advisor Bryan, took his time to explain in details what was wrong with my car. Thank you for you patience. Great customer service!

Great Service

They did a very good job I was in an out within two hours it was supposed to take 4

The seller very professional and friendly. We are very happy with the purchase of the car.

I can’t say enough good things about Mercedes of Wesley Chapel. From the time that I inquired about the car I wanted, to the time I drove my new car off the lot, I received nothing but 5 star service. I got the pleasure of working with Victoria and she made the experience smooth and easy unlike previous dealerships that I’ve visited. When I first got there I told her that I was not sure exactly what I wanted and not only did she make it happen just like she said she would, she made it happen in under 2 1/2 hrs and I couldn’t be happier. I’d like to send a big thank you again to Victoria& The Mercedes of Wesley Chapel Sales Team.

I can’t say enough good things about Mercedes of Wesley Chapel. From the time that I inquired about the car I wanted, to the time I drove my new car off the lot, I received nothing but 5 star service. I got the pleasure of working with Victoria and she made the experience smooth and easy unlike previous dealerships that I’ve visited. When I first got there I told her that I was not sure exactly what I wanted and not only did she make it happen just like she said she would, she made it happen in under 2 1/2 hrs and I couldn’t be happier. I’d like to send a big thank you again to Victoria& The Mercedes of Wesley Chapel Sales Team.

Susan did a wonderful job. We were very pleased with her professionalism and honesty.

Excellent service, I was so happy buying my first car there. They helped me with my credit choices founded the best one. I am so grateful with Mr. Remigio Romero. The dealer is so clean and everyone is gentle and courteous. Thank you guys!!

Luis Knowledge and support helped me decide on the car.

Isaiah, my salesman, even though he was very young in age was knowledgeable about Merceds Benz vehicle attributes and products. I felt comfortable and confident with my purchase, knowing that I was purchasing a quality vehicle!! I absolutely love my car!!!!❤️

Very satisfied with the process to buy a car, isaah informed each steps.

I was very happy with my visit to the Mercedes dealership in Wesley Chapel. I did not have to wait long for my requested service to be completed and I was very happy with the results.

I was able to schedule same day service on my Mercedes and the service advisor was friendly, professional and he even made sure my car was washed when it was ready. Great service close to home!

My car buying experience could not have gone better! Mauricio was very helpful from beginning to end! Wirh he answered questions, gathered info for me and was friendly. The process was quick, transparent and a no pressure situation. Ryan in finance was also very attentive and helped us deal our deal. Thank you all for the best car buying experience!

Awesome vehicle purchase .like it should be thanks .

Subby, Ray, and Pedro were incredibly kind, patient and efficient. They provided the best customer service I’ve experience in a long time. Car buying is typically a stressful experience for the customer but they made it an easy and quick process, which is what car buying should be like. Highly recommend seeing Ray or Subby in sales and Pedro in finance!

Had a flat on the highway & had my AMG C43 towed to Mercedes of Wesley Chapel. Alan was my service associate & went above & beyond with his care, along with his communication throughout the day as my car was getting serviced he made sure I was informed on all updates with my vehicle until the job was done. Very happy with him & the great job by the mechanics. Thank you Alan & team.

Took my vehicle in for a recall. Then my dash board went out. Took it back and it was never fixed. Now going to Courtesy Mercedes of Tampa. Hopefully they can fix the problem. The vehicle was purchased new and currently only has 4k miles on it. Very disappointed.

Mercedes Benz Wesley Chapel – Appalling Finance Department and poor Quality Control I purchased a 2022 Mercedes GLE 350 over the 4th of July weekend and was very discouraged by the service received. My difficulties started after choosing the model and having to wait for the accounting department to finalize the deal. I was referred to the dealership’s accountant, Mr. Pedro Centeno, to arrange for the payment and other services, however he was nowhere to be found. Calls were made to Mr. Centeno’s manager to try to locate him, and he eventually returned to his workstation after 1 hour of our waiting. Upon his return, Mr. Centeno made me wait a further 45 minutes whilst he received other phone calls and reviewed his emails. When he finally called me to his office, his tone and manners were very disrespectful and rude, and deteriorated further when I explained to him that this was a cash purchase - presumably cash is the least profitable type of transaction for the dealership. With a dismissive tone, Mr. Centeno offered additional services including pre-paid maintenance for the car and window tinting, pointing out that as this was a cash purchase, any additional services would also have to be paid for in cash. After a lengthy discussion, Mr. Centeno finally provided me with the bank details of Mercedes Benz Wesley Chapel, and it was agreed that I would make an online transfer on July 5th. It was also agreed that Mr. Centeno would send me the pre-paid maintenance contract for my review and signature. The transfer details provided by Mr. Centeno were incorrect. I was unable to make the transfer as the account number provided was not recognized, so my banker advised me to issue a banker’s draft for the dealership instead. Accordingly, I called the dealership to ask under which name to issue the draft. The response: 'that was not the deal and that it was expected a transfer to be made immediately'. I tried to explain that a banker’s draft is as good as cash, however Mr. Centeno did not appear to understand the concept, which was a considerable surprise to me as he is an accountant. Without any further response to phone calls or emails from Mr. Centeno, my bank issued the banker’s draft on July 7th, and I sent a copy of the same to the salesperson. I live in Vero Beach, and I travelled to Wesley Chapel on July 9th to deliver the banker’s draft and to collect my car. By July 9th, Mr. Pedro Centeno had not sent me the fully signed pre-paid maintenance contract despite his commitment to do so and my numerous requests to him. A couple of days after collecting the brand-new car, I noticed that it had a defect on the rear driver’s side door which was very demoralizing as I was expecting the car to be perfect and not to have any defects so soon. I was obliged to return to Mercedes Benz Wesley Chapel the following Saturday, July 16th, to send the car to maintenance. Regarding the pre-paid maintenance contract, even by my return to the dealership on July 16th I had still not received paperwork from Mr. Pedro Centeno, and he had continued to ignore my emails, phone calls and voice messages. When I finally was able to communicate with him, he claimed he had not had the time to call me back or answer my mails. Overall, the experience with Mercedes Benz Wesley Chapel was extremely negative, the ‘lowlight’ being Mr. Pedro Centeno, the dealership’s accountant who was both unprofessional and rude. The fact that the car was delivered with a defect was the ‘cherry on the cake’. I would recommend to other potential clients of this luxury car dealership to visit other locations where they may, hopefully, be treated with respect, and where the quality department ensures that brand new cars are perfect without any problems.

This was a great and very seemless process. I had to get my car checked for the brake recall. The way it was handled was top notch.

RP did a great job at seeking our car a beetle. Very good costumer service, highly recommended.

The team at Wesley Chapel Mercedes Benz is nothing short of amazing. Buying a new car is a very time consuming and stressful situation even when everything you want and ask is going in your favor. Vinnie took his time to get me the best deal on my 2022 E350. Eddie “the tall guy” lol gave me top dollar on my trade making it a no brainer process on getting me in the vehicle of my choice. Daniel in finance closed the deal and treated me like family giving me options he would give his own people. I can not brag enough about this wonderful team of people!!! Thanks so much for your time and efforts. Much appreciated!!

It was a pleasant experience. Service Manager, Matthew Schrone was exceptional in detailing the service process. I would not hesitate recommending him for any kind service related to Mercedes Benz

I had a very pleasant experience at Wesley chapel Mercedes’ Benz! I pleasantly greeted by Joyce with a smile and kind words! I was directed to my sales person who’s name was Isaiah! He greeted me and we talked about the vehicle I had inquired about! He had the suv ready for me to test drive! I drive the vehicle and he explained to me the attributes of the suv! I was pleased and we stayed the purchasing process! Things went very smoothly for start to finish!

They were very patient with me and took great care of me.

I was very impressed with the dealership. I was made to feel like family when I walked in. Hats off to Kalib Clarke and Pedro Centeno for all their help in getting the car I wanted. Absolutely the best at what they do!!!!!

Went for recall service left the car, two hours later the call me... all done!

This is a good dealer,kind and respectful.I wait for my car and the time was nice.

Awesome Service. Was shuttled home and then back for pick up via lyft. Highly Recommend

Overall Great experience. All of the inventory was in top tier condition and our salesman Luis was very knowledgeable!

Writing this review as the dealership kept sending out reminders to get reviews and offers a chance to win a gift card. Here we go… I have services my vehicle for 3 years at this dealership. My initial service manager was David who can only be described as rude. For the first 1.5 years my car was under warranty but the issues I kept asking about were being disregarded and I was told that a new battery would do the trick. I replaced the battery error persisted. The first time I brought it back once the warranty ended the service team found a fix for the issue which now would cost me $600+. On top of that the replaced battery lasted less than a year. They offered a 50% discount for battery number 2. We shall see how long this last. I got hit by some trailer pieces on the interstate and blew one of my tires. It was less than 5mi away from the dealership so I decided to pay for Mercedes Benz to come out and change the tire for me as they said they would be there in 10min versus waiting 2 hours for state farms team to arrive. I was 8.5 months pregnant and had our toddler with me so it seemed worth $60. The technician passed me and had to turn around. It took 40min until he got there. It took him another 45min messing around trying to get the car jacked. He even made me move the car as he was convinced that the ground was the issue. Turned out his jack lift was malfunctioning. He spend another 30min until he finally had us back on the road. I mentioned my poor experience to them on their follow up phone call as well as my next service but never received an apology. Just excuses. For my last visit I was seen by Mathew - he was extremely nice, customer oriented, and I hope they treat him well as he is a true asset to this dealership. Bummer that my service interval was not reset and I had a yellow warning light when I picked up the car. I wish they would spend the resources they use to follow up on your experience to get it right the first time.

Great customer service from Susan Cardoso

Consumate professionals treat you like family.

Absolutely seamless transaction

The friendliest and most helpful staff, I always get treated like family. I drive A LOT for work and need to exchange my vehicles every 3 years or so, wouldn’t go anywhere else! They also have the best inventory on the west coast at the best price tag🙌

Over all - a Great Experience ! Thomas Allen was awesome in the entire process through appt. setting, pricing, follow through, arranging a shuttle 2 times, and their cashiers were friendly as well. A True 5-Star Experience and very satisfied with Everything there.

I bought my car at this location back in 2020 since it’s an Autonation location and every time I get service done here I never enjoy it. First time they canceled an appointment because they wanted to give priority to Mercedes only customers, and now this visit was for a tire replacement. Overall the advisor was great and so was the other staff, but when I checked on the tires they were all marked up and dirty, I was told it was because of some adhesive, and they didn’t bother to clean them, second and most annoying of all was that an item from my car was taken. That being said I will never be coming to service my car at this autonation again and don’t recommend, unless you have a Mercedes Benz logo on your car.

Service performed on time and as promised. Great waiting area that allowed me to work while I waited.

Great buying experience!! Luis is the best! He was patient, informative, honest, and not pushy at all!! Highly recommend the Wesley Chapel Mercedes dealership and asking for Luis!!

Susan is my representative, she is extremely knowledgeable and although it can be unpleasant when one has car trouble, she takes some of the sting out of the experience. She is kind, courteous and considerate. I appreciate the expertise and professionalism she consistently demonstrates. Thank you Susan.

They were great, had to have my car towed there. Service department was very understanding and worked with me on trying to figure out what I was going to do with my car. My car was in great hands.

The Service department are not Mercedes specialists. It seems they lack a lot of knowledge. Cam adjusters done, mechanic forgot to reconnect turbo! Causing serious problems. Ended up having to trade in car. I will never buy another Mercedes

Sales team cooperative, professional, and knowledgeable. Vinnie answered all questions and Eddie made transaction process friendly and productive without hard sell tactics. Overall a pleasant experience.

This is the best dealership to take your Mercedes to for service. They are honest, thorough, and professional. I made the mistake of taking my 2020 GLS 450 to another dealership when I had an issue. They wanted to charge me almost $6,000 to fix an issue that should have been covered under the warranty. I picked my car up and took it out to Wesley Chapel, and I'm so glad that I did! They fixed it and it was all covered under the warranty. It was also squeaky clean and shiny! For as long as I own this car, I will be driving out there for all of my service!

The whole experience with the team is a always pleasure. The take care of your service needs with antiveness and ate always courteous. This was of first experience buying a car with this facility, and they made the whe experience enjoyable. they also provided us with helpful cost savings that our previous dealer didn't when buying. Will come back for future needs.

Service Advisor Brian really cares about Customer Service!!! Makes the experience enjoyable! Very knowledgeable!!

I had my car inspected and had a noise concern coming from the vehicle. The maintenance guy was attentive and the service department concierge lady was amazing.

Isaiah was very welcoming, friendly, and knowledgeable. I would refer him to my friends and family. Thank you for such a wonderful experience

Great service and a great facility. Howard was excellent!!

My service advisor was outstanding! He had great customer service skills and was very helpful. His name was Matthew.

Outstanding customer service! Makes you feel like family! Best experience I ever had at dealer!

I recently took my Mom to Wesley Chapel Mercedes Benz because her window would not go down. This service department is very clean and efficient. Staff are friendly and the coffee is Great! The time to complete the repair was very efficient and of course getting a clean car to drive home is always a plus.

Sales team are very friendly, no pressure buying.

My experience was great. The facility was clean, everyone was nice, and the salesperson was extremely helpful.

Worst customer service. Obviously, individuals are not used to keeping communication lines open with the customer. Waited for two hours just to get my car checked in; and, that was with an appointment at 8 AM. Will not darken their doorstep’s again.

What an awesome experience with Remigio and Daniel from financial top notch.

I purchased a car as a surprise/gift for my wife and I had an excellent experience at Mercedes of Wesley Chapel. Mauricio Chavez was very professional and helpful with what I needed. The car exceeded my expectations and my wife loved it. I would recommend this dealership 100%. Thank you.

Went above and beyond to take care of my vehicle!

I did not have an appointment. But they squeezed me in. My tire had leak. They were very helpful and provided excellent service.

THE SERVICE GUY DARRELL ALWAYS DOES A FANTASTIC JOB TAKING CARE OF ME AND MAKING SURE THAT MY SERVICE NEEDS ARE HANDLED

Excellent sales team, make your experience smooth, happy with my GLB purchase

I went for in for service on my 2019 GLC300 and received a text from a salesman by the name of Vinnie offering me a loyalty upgrade on my car to a new one. I tried it out to see I sat down with RP a very pleasant gentleman he helped me get into a new lease a 2022 GLB250 with all the bells and whistles, I have to say I love it so far just wish the ride was a bit less noisy. I didnt quite get the terms I believe I should have gotten after paying my lease on time every month for 32 months but close to it. I was put under another 48 month lease which again as I showed my loyalty I showed have been able to go on a 36 month lease. However both Vinnie and RP were very pleasant salesman and I highly recommend checking them out if you are wanting to upgrade and or buy a Mercedes. RP thank you for your patience as I had you sit there for over 3 hours trying to make a deal that I felt somewhat comfortable with at the end and for your understanding.

Rodney was awesome! He made the process really smooth and easy. I had a good experience purchasing my car.

Susan from service department was very professional, helpful, polite, dominating with excellence .

This is the second time I buy a vehicle from Mercedes’ Benz Wesley Chapel and I have to say the personal just goes above and beyond every time. Thank you Omer for coming on your day off to help us with the purchase of our dream car. We love our new 2022 c 43 AMG. Thanks to everyone that help to make the purchase process so smooth. Thank you all!

Pull in for service was greeted with a welcoming smile and firm hand shake by Darrell Williams. Explained in details the process of my repairs and priced within a decent amount. Great job on repairs I will be returning. Thank you Mercedes-Benz of Wesley Chapel.

I went in for my scheduled service and Bryan made the process seamless. I opted to stay while the service was being performed. The facilities were outstanding.

Great dealership, good management. And great incentives

Sussan is one of the best service advisers around. For the management. You need better snacks for waiting guests. Take a look at what Wesley Chapel Lexus IS doing for their guests and learn

This dealership pulled a spot scam on me when I purchased my 2018 E63S AMG. I financed the vehicle 2 weeks ago and when I come in to finance a car for my wife I get told I needed to pay more on my E63S after the deal was sign and I was told the loan was approved. Following, when I ask to speak to the GM. We waited 15 minutes for the accountant ("pedro") came back around and pressures me into signing, but we have yet to pay (Lesson Learned). He followed by continuously lying about his mistakes and wanting me to pay for it so he can make his extra money. They are unprofessional and not experienced in my opinion. Lastly, none of my friend, collogues, or associates will purchase from this establishment ever again. Don't deal with the dealership and go to a more reputable place like Mercedes of Tampa or Lakeland. I sincerely hope that people read this and proceed with extreme caution.

Great experience with Service Advisor Darrell Williams - he was thorough, explained everything, was accommodating and professional. The reason for 4 stars instead of 5 has to do with my experience at drop off for my last service. I arrived just after 7am, and no service advisors had arrived yet. The attendant explained that someone would be with me shortly and had me have a seat in the lobby. Two service advisors came in shortly thereafter. The first advisor was advised by the attendant that a customer for Darrell was waiting for drop off. Instead of greeting me and explaining that someone would be with me as soon as possible (which is what I view as good customer service), she told the attendant that she would be speaking with the manager about a new drop off process because they were all busy with their own customers (even though I was the only customer there at the time). When the 2nd advisor arrived, the first advisor asked him when Darrell normally arrived, and when he asked if he had an appointment she said "supposedly." At no time did either of them acknowledge that I was there. I just felt it was rude and poor customer service to talk around me as if I inconvenienced them by being there (even though they ignored me). I think the most frustrating part was that when Darrell arrived, neither of them acknowledged or mentioned to him that he had a customer waiting. I had to walk over and announce myself to him. I've been a customer here for 5 years, and have never had this experience - hopefully it was an isolated incident. It was not the experience I'm used to having at this dealership or any other Mercedes dealership I've been to for service.

Great buying experience. yes I recommend

I made an appointment to have the engine light checked for a Thursday morning. They did not do diagnostics until Saturday. But they did make the repairs and I did pick the car up Saturday afternoon. All is well.

Excellent and friendly staff, No Better

I live in South Carolina and am currently working in Florida. It took longer to get an appointment to fit my schedule than I anticipated, but I have used this dealership in the past and have always had a positive experience. This experience was no different - 5 stars for my service consultant Susan and everyone else I interacted with at the dealership. They are always first-class!

Best overall customer service , very helpful

The manager was very courteous helpful and friendly made me feel comfortable and we shared a couple of laughs would definitely go back for any and all services to my car and hope Mark will assist me…thank you Mark!

Thomas and the service department were fantastic in helping to repair our Sprinter motor home. So glad we brought it to this dealership. They identified a couple recalls, took care of those and resolved the main issue we were having, no sweat. We’ll certainly come back again for more maintenance/service.

Got my Mercedes here and service always performed here. Great people and service. Always get a loaner with ease and smooth.

Best place to go get your car because they take care of you like you are they family

Aweesome experience Darrell at the Wesley Chapel location was customer service focus and made me feel like I was apart of the Wesley Chapel Mercedes Family

They were able to get me in on short notice and found additional issue with the sensors for tire most would have missed.

I have to say Darrell was very kind and helped me out by explaining to me the work that was to be done. Tammy was wonderful she pulled up my car and it's the little things that make an impact. She made sure the A/C was on for me so that my car would be cool.

My first visit was a complete disaster. I waited 3 .5 hours to learn they didn't have the part needed and 5 days with a loaner which drove like a truck to get my convertible back. On The second visit with my other Mercedes a white haired male salesman told me to "...find another Mercedes dealer of which there are 7 in Tampa" when I told him I wouldn't wait hours again for a visit pertaining to a recall notice which required a 35 minute procedure. He had told me the wait would be indefinite but surely 2 hours minimum. I waked out to get my car and the young man who checks you in and was aware of my previous visit said, "wait I will get you someone who cares" at which point he introduced Mark Scotch who very kindly took good care of me. He provided a loaner sedan and later in the day the car was ready. I will go back because they are convenient but am on the fence as to the consistency of good service. I know they are short staffed like so many businesses but the salesman I met first needs to be removed and appointments for service need to be scheduled realistically in sync with their ability to perform. Customers don't want to spend the day even if they offer beverages.

Great buying experience. Service dept was easy and quick. Highly Recommended

I have lost all respect for this dealership. To switch out a AC pressure part they wanted to charge me more then double the acceptable charge after having my car over 2 days with an appointment. I also wanted information on purchasing a new vehicle and was never called. Absolutely embarrassing and I will never do business with them again.

Excellent service and attention by Matthew and his team!

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

Bianca with a great sales rep. She stayed with me the whole way throw the sale. She was quick. Sharp and very. Atentative. I would like to say my overall experience at Mercedes of Wesley Chapel was awesome. I would recommend anyone to go there. Bianca is the person you need to see. Hands down. way to go Bianca.

Excellent first class customer service. Service on my car was done in the estimated time. No better Mercedes service in Florida.

The only car buying experience I’ve actually enjoyed. Great showroom. Great staff. No pressure and lots of help with lots of questions.

My dad got a service here for his Mercedes’ s class and Matthew was so helpful and made the process so easy and simple!! Definitely recommend!

Attempted a car purchase here 3 different times, and all 3 times was a wasted of time, energy, and effort. Most recent attempt was just yesterday, it was late in the day and banks closed. I was promised a call in the morning the following day by Sam- finance manager and Brent salesman and didn’t get anything. I actually called myself and spoke with Brent today around 3pm and again was told will get a call back today before end of day and as of 6:30pm, nothing. I’m looking to downgrade from my current car and purchase a cheaper vehicle than what I have and it seems that this isn’t worth their time/ interest.

I can’t express my gratitude for Suddy which was my Salesman at MBWC, Suddy hands down made my experience smooth, stress free, I was elated with his compassion and patients during the sales process, I highly recommend Suddy to anyone considering a Mercedes purchase!

Had a great experience here buying the wife her new Mercedes Benz! Brent in Sales and Pedro in Finance made the process smooth and easy! Definitely 5* all the way!

We are 1st time Mercedes Benz owners and the purchasing experience was a fairly good one. We were trading in a car, but did not have the title at the time so we had to come back at a later date. My husband called and made an appointment for 2:30. We arrive at 2:30 2 children in tow to complete our trade in process. We were told they were all too busy to help us. We were told to come back in an hour and so we did. We came back and were told the same thing. Long story short, you ONLY receive good customer service when they are getting something out of you. Additional transactions aren't important. Side note: Only when I complained someone miraculously became available. Sad that it caused our family some aggravation fo them to finally help us.

This is not a dealer I would return or recommend for service. I have serviced two of my own Mercedes and spent over $8k and in each time I have encountered issues and have to return twice or have to refused to take my car because the same issue persisit or a new issue arose. The last issue was with the service director himself, offering me 20% off instead of taking ownership of an issue that came about after they serviced my car. As a matter of principle, I wasn't even going to accept 99% off, so I left to go to Tiresplus who were night and day compared to this dealership. How do you service a car and don't do a test drive? Even the same director commented something along the lines of "you don't need to be a tech to hear the noise issue". I remember leaving him two of three voice messages and he never returned my calls. A short test drive would have revealed those issues. The other issue was with the tech displaying a really bad attitude after my service advisor and I pointed out an issue that the lowest level of technician would have discovered.

It was a pleasure working with the staff (Bianca), her hard work and willing to help me make a choice was amazing. The Dealership is beautiful and very well managed. I recommend them and will only use them again for another purchase or just the services they provide.

Recomiendo a Remigio Romero Sales Associate para su compra de su Mercedes Benz un excelente servicio y no te presiona, te busca opciones y te ayuda a tener una amplia idea de lo que te gustaría conducir.

Skylar K. helped me buy my car last month and took all of the stress out of it! She always answered the phone and texted me back quickly. The service team and finance team was awesome. I went to the Tampa dealership once for a service and my purse was stolen and the service department was lousy but the Wesley chapel location made everything perfect! My go to place from now on

Bianaca went ABOVE and beyond. Whenever I had a question or concern, she was helpful and an advocate for me. When I am ready to purchase a car… Wesley Chapel Mercedes will be my first stop!!

Nice service facility @ Mercedes-Benz of Wesley Chapel, Florida. Took less time that was estimated. Service advisor Susan Cardoso did a nice job for me. My original service advisor was running late and Susan stepped right in and assisted me. Job was very professionally done.

Vehicle maintenance was performed quickly. Unfortunately, the car was completed with the same precision.

They are really don’t do third job they hold my car after to replace the tire and I still have the warranty, that’s bad I have not had bad experience with Mercedes before but this branch I don’t advise anyone go there.

Excellent customer services.

Bought a used Genesis Coupe. The whole process was smooth and easy, for my first big car purchase. Kalib is the man with the plan. Nothing but amazing things to say about the whole place.

Skylar was very professional and communicated well throughout the the process. I will definitely contact her for my next purchase and will recommend my friends contact her for their car needs.

I went to the dealership later than I desired. The staff stayed as late as necessary to get me in my ideal car. Vinny was so kind and knowledgeable. I love my MB!!

Once again not happy with their customer service. Even after manager promised me with my last experience that he himself will take care, once again disappointed with their customer service.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

Luis Fontaneńez the car salesman who helped me in my visit there was very knowledgeable. Explained to me everything about the car i was buying. Most of all he didn’t pressure me to buy it. So, without hesitation & no bargaining. I bought the car. Helped me also get the car financed. Way to Go Luis & Thank you very much. Nicolas Nicolas.

I bought a 2022 GLA 250, and I am happy with my purchase. Everything was fine.

A great experience with the Team at MB of Wesley Chapel ! Ray was a gracious host! They were kind enough to wait for my arrival late in the day, after a long drive from Fort Myers, and assisted me with my purchase with a smile. The vehicle is beautiful, was cleaned to perfection and filled with fuel. This is my second car purchase with Wesley Chapel and both experiences were professional and seamless! Would highly recommend a visit to their dealership!

I really really love remigio he was there for me patiently and kindly for about a month until I was able to purchase my car. I appreciate him he is so authentic and never tried to upsell me. I will be recommending him to all of my friends. Please somebody give him a raise. Ps remigio I will see you in 4 years for my next car thanks.

Suddy hands down was a delight to work with, he made the overall experience smooth, non stressful and I was elated to have met him, I recommend Suddy for your next shopping experience or purchase at Mercedes Benz of Wesley Chapel!

On Feb 8th we purchased a set of tires that a representative of the service department at Mercedes Benz of Wesley Chapel recommended to my wife. She has a ’17 GLE 43 AMG. They told her the original tires were SUV tires and not what’s recommended for the car. She went with their recommendation even though no questions were asked about her driving style, etc. The Continental ContiSportContact is what they put on. Last Saturday night I was driving the car in the rain. It was handling so bad we took back roads home from Lakeland. She dropped it off Monday at MBoWC expecting them to say the tires were defective or some other logical explanation. Nope, nothing logical, they blamed her driving style. She isn’t an aggressive driver by any stretch of the imagination. When we were car shopping, I tried to talk her into getting the 63 AMG version of her car. She wasn’t having it. She test drove one and said it was too powerful. I’d consider her a defensive driver. Additionally, our 6 yo daughter is with her a high percentage of her windshield time. But regardless of driving style, these tires were put on Feb 8th and had less than 5k miles. The place we took the car to for tires on Thursday felt the tires should’ve been labeled defective by the dealership. I’ve been in managerial/leadership most of my working life…I’m 49. I was baffled by their response. Especially when we got the service manager involved. But I will take some responsibility for not being involved in the initial process and for not looking at the tread. This has been a learning experience that luckily didn’t involve an accident, injury, etc. And choosing convenience over research and quality in the auto industry is a ticking time bomb. She’s been disappointed there on multiple occasions due to lack of, or timely communication from the service department. We're not looking for anything from Mercedes Benz of Wesley Chapel...from communication to monetary. The relationship while cordial, was past due of severance. Our goal, albeit feels more like a duty, is to encourage people to do their due diligence, and about our experiences with MBoWC. If you look at my review history, there's only 1 other review I've put any effort into. I've let "expensive" bad service slide plenty of times without a review. The 1st review cost 5 of us a lot of valuable time...and turned into "hangry" time. This time was so outlandish and could've involved an accident, etc.

Very clean and the staff was very professional and accommodating to me, they just did not have the color combos I would be looking for, I will check back with them!!!

Excellent service and very happy with the vehicle purchased there. Great experience, our sales associate Remigio did his best to ensure we are happy with our purchase. Thank you!

On Feb 8th we purchased a set of tires that a representative of the service department at Mercedes Benz of Wesley Chapel recommended to my wife. She has a ’17 GLE 43 AMG. They told her the original tires were SUV tires and not what’s recommended for the car. She went with their recommendation even though no questions were asked about her driving style, etc. The Continental ContiSportContact is what they put on. Last Saturday night I was driving the car in the rain. It was handling so bad we took back roads home from Lakeland. She dropped it off Monday at MBoWC expecting them to say the tires were defective or some other logical explanation. Nope, nothing logical, they blamed her driving style. She isn’t an aggressive driver by any stretch of the imagination. When we were car shopping, I tried to talk her into getting the 63 AMG version of her car. She wasn’t having it. She test drove one and said it was too powerful. I’d consider her a defensive driver. Additionally, our 6 yo daughter is with her a high percentage of her windshield time. But regardless of driving style, these tires were put on Feb 8th and had less than 5k miles. The place we took the car to for tires on Thursday felt the tires should’ve been labeled defective by the dealership. I’ve been in managerial/leadership most of my working life…I’m 49. I was baffled by their response. Especially when we got the service manager involved. But I will take some responsibility for not being involved in the initial process and for not looking at the tread. This has been a learning experience that luckily didn’t involve an accident, injury, etc. And choosing convenience over research and quality in the auto industry is a ticking time bomb. She’s been disappointed there on multiple occasions due to lack of, or timely communication from the service department. We're not looking for anything from Mercedes Benz of Wesley Chapel...from communication to monetary. The relationship while cordial, was past due of severance. Our goal, albeit feels more like a duty, is to encourage people to do their due diligence, and about our experiences with MBoWC. If you look at my review history, there's only 1 other review I've put any effort into. I've let "expensive" bad service slide plenty of times without a review. The 1st review cost 5 of us a lot of valuable time...and turned into "hangry" time. This time was so outlandish and could've involved an accident, etc.

Worst customer service I have even seen in my life. They are big time cheater, very rude and disrespectful. I regret for buying Mercedes from them.

Good service, Thomas service rep always a pleasure working with him.

Just bought my 3rd car from MB of Wesley Chapel. RP was fantastic to work with!!

Check your amount financed before signing your paperwork. Just notified by the financing company that the payoff before cost of financing (or amount financed) is $5000 higher than it was supposed to be. This is from dealership add ons that I did not need or want or request.

Service advisor and staff are tremendous,

I’ve always had a very amazing experience at Mercedes-Benz of Wesley Chapel! Marc consistently taken great care of me, especially this last time. Marc has taken on new responsibilities since I was last there, but still took the time to make sure I was taken care of and I received a great new rep in Daryl! The loaner that I was able to use while my car was fantastic! It was a dream car of mine and they were very flexible and accommodating when some schedule challenges came up as far as returning the car.

I have been taking my GLC to Wesley Chapel since I purchased it from them 6 years ago. I live 1 1/2 hours away, but the trip is worth it because I am always treated with respect, service is exceptional, and the facilities are comfortable and spotless. I never feel pressured or hurried.

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Staffs are very accommodating.

Matthew the Assistant Service Manager at Mercedes of Wesley Chapel was extremely helpful and professional . Also Quincy was very helpful as well . I would recommend Mercedes of Wesley Chapel in servicing your vehicle .

The process is quite long and time consuming, the personnelvery nice Skylar was awesome and Pedro in finance was great he helped me a lot

Mark was very helpful and wonderful to work with! He always made himself available to answer any questions we had .

Honest feedback: -General Manager awesome -Staff coordination, wait time, and their process needs major improvement! I was there almost a full 8 hrs which was completely unnecessary.

The receptionist was the person , she was very friendly, courteous and get us the very best Buddy salesman. He did not force us instead he listened and show us what we wanted. Before we got to the dealership he send us materials. On arrival was greeted by receptionist and called Claude. Our decision to purchase the CLE 450 was ours. Claude allow us to sit in most of the cars to see which car we feel comfortable with. We finally choose the GS 300 series car, negotiate ready to buy and in the end got our dream SUV . The negotiations manager was very courteous, friendly and very professional. He was patient and let us make all decisions. In anytime of the whole transaction nothing was forceful . The GM was a humble, friendly and very courteous manger. Our experience was the best . We even made friends with two other customer and we all encouraged each other. Thanks Westley Chapel Mercedes. Shiv

Service was outstanding for a serious problem with a new car not purchased from this dealer. Outstanding support from Alem Vasquez who kept me informed at every step of the way.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Daryll is always very helpful when I take my car in for service

As always, Bryan Fernandez was extremely friendly, knowledgeable, and took care of all my concerns. Bryan has been my advisor on an all my MB cars for about 7 years now and is the primary reason I will not take them to any other shop! Definitely a 5 out of 5!

I knew exactly what I wanted when I came for my sales appointment and Rodney did not stray from just getting my purchase completed. He found my car immediately - in spite of competition from another prospective buyer - and made sure I was aware of the features. The actual purchasing (cash - not financed) did take a few hours but, of course, we are so attuned to instant transactions and aren't always as patient as we need to be. The followup has been excellent and I expected. I am very pleased with my purchase.

The service at this dealer has been superb from start to finish. I would like to highlight Pedro, the finance manager. He goes above and beyond to help me even after the deal is done. He remembered me from my first car I bought here years later with my second purchase of a GLE 53. He has attended to making sure my ceramic coating was overseen, window tinting, and then again a year later when I came for service made sure I was well cared for. Thank you for the great care!

My wife and I went to this dealership just to window shop. However, we found a 2018, E300 with only 3,500 miles and in perfect condition. R.P. the sales associated was extremely helpful in getting the deal done. We were given a fair trade-in deal for our 18 years old car. We are happy we went to the store.

I am very dissatisfied with the service of this dealer. I do not recommend this dealer. I came there to install new wheels and do alignment. I brought my new wheels. For the installation of wheels and alignment, I paid $ 1100 and the service did it for 7 hours. (Listen to than $1100 and 7 hour to change my wheels ). Alignment made the steering wheel not exactly turned to the left. I came the second time they told me to change the steering gear. Before that everything was fine. All I had to do was align the steering wheel and adjust the steering tips. Thanks Thomas for the unprofessional work. Sincerely, Vladyslav Didenko.

On 5/5/2022 at 10:40 AM I made an appointment with Bryan Fernandez at Mercedes-Benz of Wesley Chapel to service my 2013 C300 Benz. The car was not starting, was dropped by Action towing at the dealership around 10:30 AM (I was not there). I didn’t get any acknowledgement from the dealership that they received the car. Around 12:30 PM I called Bryan and he acknowledged that he did receive the car and it will cost $189.95+tax to run diagnostic and need my approval. I asked him to go ahead. 5/6 Friday, I called main service number (could not reach Bryan) and was told they don’t have any clue and there is no paper at Bryan’s desk. They will keep a note so that Bryan calls me first thing. Didn’t receive any call on Friday. I asked that I need a loaner since I need to go to work, they referred to Bryan. Saturday (5/7) morning I again texted Bryan, he informed, tech will have to run diagnostic and it will not be done by Monday and there is no loaner before 5/27. Monday around 10 AM Bryan texted me, steering lock/anti-theft has failed it will cost $1565+tax and it may be completed Friday barring any issues, if they get the part on Thursday. Again I asked for loaner since I have to go to work. He said I am on the loaner list. 5/12, I texted Brian just to check the status, since I was stranded without my car or any loaner. Got all caps text back from Bryan “ESTIMATED COMPLETION FRIDAY BARRING ANY ISSUES”. 5/13 at 5:10 PM Bryan texted me that my vehicle is ready. I told him I need a pick up since I don’t have a car. He was not courteous enough to respond to that. This is very un-professional behavior on part of MB Wesley Chapel. I am not getting my car serviced by Bryan, I am getting it serviced by MB and paying MB. I will not go to this dealership anymore and will let all my friends know about the customer treatment from this dealership. To add the icing on the cake, on 5/14 I organized a drop of to the dealership, paid $1670 but found out they can’t trace one of my car keys. Again back to Bryan when he comes back on Monday. There were no managers also at the dealership to talk about this un-professional ill treatment of a customer. Hope Mercedes-Benz USA & Mercedes-Benz of Wesley Chapel management will change their customer service fiasco.

Took my car in for a squeaking noise in the Upper Front location and brought it home and it's still squeak when I got it home even though they replace all the joints so the same problem still exists

Amazing! Thomas Allen is the best Service Advisor.

Remigio Romero-Cordero, aka "RP" was awesome. He took his time with my wife and I in making sure that we find the car we wanted. We purchased a beautiful 2018 E300 with only 3,500 miles. I highly recommend paying RP a visit.

Remigio Romero-Cordero, aka "RP" was awesome. He took his time with my wife and I in making sure that we find the car we wanted. We purchased a beautiful 2018 E300 with only 3,500 miles. I highly recommend paying RP a visit.

I just purchased a 2020 AMG GTC, CPO'ed car from an out of state MB dealer and had it shipped to me in Florida. When the car arrived I checked it over and found a couple of things that I felt should’ve been caught doing the CPO inspection regarding fluid levels, air pressures and other items of related maintenance. The out-of-state dealer suggested I take the car in to a local dealer to have them do an inspection to see what they found incorrect. I realize same make car dealers don’t especially like to comment on the work of other dealers but Mercedes Benz of Wesley Chapel offered to do what was essentially a mini CPO re-inspection of the vehicle to look at the problems I was concerned about. The last time I went in I worked with Mr. Scotch but a few months later I see that Mr. Scotch is now the Service Manager and I’m sure it’s well earned. I was assigned to Mr. Thomas Allen, who I later learned is the Assistant Service Manager, to help me with my problems. In one word, Thomas was outstanding. He is very knowledgeable, very personable, and very helpful. He thoroughly documented all of my concerns and all the suggested work that should be done by the AMG trained technicians. And there was absolutely no attempts to expand the scope of the work or services unnecessarily. While my car was there he kept me well advised of the status and what they had found. A couple of days later when I pick the car up, Thomas again made time personally go over what had been repaired and what had been found. Again he went out of his way to give me confidence in the condition of my car and resolved the problems that initiated my concern. He also introduced me to the AMG technician who had worked on my car. I am very satisfied with the quality of work, the timeliness of the work and the pricing of the work that was done on my car and of course they will continue to be my go to Mercedes dealer. I would highly recommend Wesley Chapel Mercedes Benz to any customer whether you know absolutely nothing about cars or are a “car nut“ like me. And I would also highly recommend Mr. Thomas Allen because of the terrific experience he provided during what a very we’re concerning time for me.

Ana and Mauricio were terrific in helping me quickly and efficiently purchase and finance a new AMG GT 53. I do not like spending the whole day in the dealership so it was appreciated how quickly and easily they made my purchasing experience. Without question, I will give this dealership an opportunity to earn my business again in the future.

Great staff and best service

Its was a nice easy process and Skylar kennedy was absolutely wonderful. She made the experience very pleasant she was very helpful.

This place is a legitimate NIGHTMARE. The most incompetent, slow, rudest staff of ANY business I've ever visited, worse staff than the dirtiest, ugliest McDonald's in the world I'm not even exaggerating. You will wait at LEAST 30 minutes before even the first person talks to you, most times it's an hour. The QUICKEST they've ever been is 30 minutes waiting just to check your vehicle in. Then DAYS for your car to be fixed/seen. I've been here 5 times with the SAME issue that they can't seem to actually fix. These people are INCAPABLE of handling anything smoothly, there is ALWAYS going to be a problem. And by the way DO NOT BUY YOUR CAR HERE THEY DONT HONOR ANY WARRANTIES, I even PAID 6k extra for tires and other things and they WOULDNT EVEN HONOR THE WARRANTY I PAID FOR!!!!

It was a pleasure to work with Skylar Kennedy. She was pleasant, attentive and very thorough. Edens delivered everything in a timely manner and was equally attentive. Thank you.

Good experience. My new customer service rep (Matt) was wonderful in every way. Very smooth getting a loaner vehicle. The only issue of question was the “buy back program”. I was immediately contacted by text about the buy back program and then later that day I got a call from Luis asking if I was interested. I said “yes” and please give me a number. He said great and he would get back to me. I never heard anything and it has been 48 hours so I don’t expect to get any feedback. It was strange to have the upfront interest (when they new the type of Mercedes and year) and then no follow up.

Excellent Service from Ashley Tucker!!!! Ask for her if you buying a car from them !!!

Brought my car in for regular maintenance. Advisor, Alem was excellent. Very courteous and keeps me updated on the progress. It was a 5 star service overall.

Our Service Tech. Darrell, Was reliable and communicative thru the process of getting our Mercedes serviced. We loved how quickly they took care of us. Will definitively will go back for service.

After my Mercedes Sprinter broke down leaving me stranded on the roadside. I spoke with Susan who helped me find a tow company, who was excellent. After getting to the shop she greeted me there, after finding out the parts were going to take time to get, she helped me to find a car rental . Then Susan arranged a courtesy transport to the rental car company so I could get home to my family. When the vehicle was done Susan contacted me right away. Susan made sure to greet my wife and I when we arrived back at the dealership. Susan is a shining example of what an experience with Mercedes-Benz should be like . I will be back to see them for any future needs . Sincerely, Jesse Torrey

Mercedes-Benz of Wesley Chapel Yes, Mercedes-Benz of Wesley chapel got it right! Mrs. Joyce Brown the receptionist was everything 👏🏽👏🏽👏🏽❤️❤️❤️! The salesman Omer Meral was absolutely the best! Omer treated me like I owned a mansion! Omer was kind, patient, respectful and most of all safe! I asked if he could wear a mask and he was very accommodating! I’m buying my car in a few months and no matter what Omer will be my salesman!!! Mrs. Joyce omg such a joy she was so pleasant and kind just as stunning almost 70 you don’t say! All in all Mrs. Joyce will keep this dealership open because she’s the first Face customers see when coming in and her overall Morale is so refreshing!!! Thank you so much Omer & Mrs. Joyce! Whoever Hired Mrs. Joyce at Mercedes’-Benz of Wesley Chapel what an amazing choice👏🏽👏🏽👏🏽👏🏽🎉🎉🎉🎉🎉 😊

Good people, sales person is ok

Brakes light was on while driving to Tampa

Great customer service. I have recommended family & friends to purchase from Subash Kumar at Mercedes of Wesley Chapel

Still falls way short of service offered by Helms Brothers New York. Car was dirty when returned. And looking at what they purportedly did, seemed that nothing was touched - made us doubt whether any service was done at all. One positive this time around - they provided a loaner. Previously, we weren?t. This dealership is a sad reflection of Mercedes Benz - The Best or Nothing. It might think twice when it visits this dealership?.

Services and sales have the best customer service I have ran into…

Excellent care and service! First class all the way! Never been treated better by a car dealership! The price listed is the price you pay! No hidden fees! Highly recommend! Ask for Ashley Tucker🥰

I had gotten into an accident right by this dealership and had dropped off my car for repairs. I was astonished at the lack of customer service, both when I arrived and when speaking with my service manager. Multiple times I had reached out inquiring about the status of my vehicle and if repairs were being made along with a schedule. Multiple times my service technician failed to reach out to me. On receiving my car the service technician who pulled it up managed to ding my door. If you have the option other options for service or purchasing a vehicle, go elsewhere.

Great experience with this dealership.

I just wanted to say that everyone at Mercedes-Benz of Wesley chapel was very professional. Ashley and Brent were the two sales people that I dealt with and they were excellent. I do want to give an extra shout-out to Brent though. I don't with Brent for the majority of my sales purchase and I must say that he was the absolute most attentive salesperson that I dealt with including many other dealers and sales people that I talk to. He was very understanding and respectful of my time. The other thing I loved about myself people actually and Brent, is they were not pushy throughout the process at all. I will definitely check their inventory and give them a chance to make a deal the next time I look to purchase another vehicle.

owners , please be aware what is going in this place. My car stop and light see delar came up. After 10 day and $2500.00 we got the car back. However there is mo sound in the radio and Nav bar does not respond. So we went back, may be a fuse or a line did not get connected. After we had to leave the car there overnight, They are asking $7000.00 to fix something was not broken at the first place. BTW they did offer to buy our car when it was there at firt time. for $6999.00 :( I guess i could of save myself $2500.00 , if i just gave the car?

Busy service center wait time was as expected with an appointment. Matt at the service advisor was very thorough and informed and took time to verify issues (DEF system) with the mechanic to find resolution.

I told my finance manager that I was declining a lot of the warranties she was offering and to my surprise when I went back over my paper work with my financial advisor, I found that this not to be true and that I do have the warranties I did not want, which is a mistake on my behalf for not looking. I have been trying to get ahold of someone in Finance for the last month and a half to cancel these warranties out, that I did not want. I am always told someone will call me right back. After hearing that for about 30 times (no exaggeration) , and getting no call back, I have decided to write a review to let future clients know what they are getting themselves into with this dealership. I understand the car business is super busy ( I work in it myself), but there customer service is the worst that I have come by. You would think buying a luxury vehicle, you would also get luxury customer service or at least average service. I would personally never go back and would recommend everyone to go to Mercedes of Tampa. Please do not trust this institution.

I’ve done business with this location as far as services and car buying on several occasions, there are a few people that stand out me just due to how consistently kind they have been. Darrel in the service Dept, Claude in sales and Edence in management. I’ve been to other Mercedes locations and they often make a person feel as if they don’t have the time, or the patience. I’ve never felt this way while Dealing with these 3 people. Outside of the interpersonal skills that have been displayed I’ve always gotten a vehicle that I’m in love with. Thank you all for the consistency

Bianca did an outstanding job listening to me, understanding what I wanted n needed in a MB as I had 7 and the no 7 A Class was a lemon, she was amazing landing me on an MB that met my financial as well as comfortable safe driving needs....she picked the 1 CLA and that was it! She was very professional and sincere and made a huge effort to get it right w me the 1st time....outstanding sales person and MB of WC should be dam proud she is on their team and a true asset to the dealer as well as the MB brand....

Purchased our vehicle here, we have had nothing but an excellent experience. Everyone is courteous and helpful. Will always come to Wesley Chapel Mercedes

Brought RV in for regular service, very professional and personable staff, comfortable waiting area, price in line with others. My only complaint if even that, is they are apparently still operating under Covid protocols as they still only provide water and soda for waiting customers. Considering my recent visit to a Hyundai dealer for routine service on my Ioniq where that dealer has rolled out their popcorn machine again and some other munchies available as well the usual water and soda. Was kind of hoping a Mercedes dealer would treat their waiting customers at least as well as a Hyundai dealer.

We Just leased a new car here on 3/26/22 and had an amazing experience! Ask for Rodney. He was incredible to work with. He was friendly, knowledgeable, and efficient.

We arrived on time, the check in person told us to wait in the waiting room for our service rep. After an hour of waiting, we had to ask questions about our service. The check in person did not inform the service rep we were waiting. That made the whole appointment time invalid. The tag was marked as priority and waiting. When the service was finished, the rep called the home number instead of looking in the waiting area. VERY VERY unorganized

Best professional and thorough service you will find… Highly recommend taking your Mercedes-Benz to Wesley Chapel!

Very professional and very service oriented. Very helpful

Previously I had my car serviced at a different location, but since moving to WC it made sense to switch to this location. This was my first service completed at WC and my Service Advisor, Darrell, always makes my experience a great one. I was Darrell?s client at a different location so now that he?s in WC, makes it even better. The overall staff has been great as well - Sales, Service and Concierge.

Poor service, relative to the NYC @HelmsBros MB dealership. (1) Each time our car was serviced, it was always fully cleaned upon completion of service. (2) Each time our car was serviced, we either had a service car to chauffeur us from and to the service center or we were given a loaner. (3) Not as important but still good customer service, the dealership always had complimentary snacks (doughnuts, etc.) bottled water, coffee.

This was our first Mercedes and RP and the team at Wesley Chapel made it easy and seamless.

Outstanding knowledgeable sales staff that was very responsive to questions

Went to have it serviced. They did a great job. They informed me about of the progress as it progressed

Very quick and helpfulhelpfull

Had great experience in purchasing a new vehicle from the dealer at Wesley Chapel.

Great service with professional staff that really help. Facilities were very nice and how to use items on car great…Great selection of items you could purchase was available…

Had my car checked over because the CPO Extended warranty was due to expire and I had a windshield washer issue. They found that my timing seals were leaking and repair was warranty. They ordered a part from Germany and four days later, scheduled me in for service. They gave me a loaner as we expected the work to take several days. It was done in one and all is good!

Went twice to look at cars before buying. Ashley was amazing. Patient with all of my questions and never made me feel like I was a burden.

Thomas was my service rep and he was outstanding. Helpful and so nice. I truly appreciated his professionalism and kind spirit.

Luis was a wonderful salesman an gentleman an Pedro the financial manager was truly good he made sure we got the deal an made it happen.

They had a loaner ready for me and keep me up to date with the progress.

From my first phone call to Omer to driving off the lot there are really no words to describe the professionalism and customer service that was provided for me.. Jerry Kerr the GM took time to come out and make sure my experience was great. The facility was so beautiful and everyone very friendly - My E400 was clean and Omer was so knowledgeable with the vehicle..

I have a diesel car and I'm always leery of taking it to the small shop to get worked on. Every time my car requires an oil change I take it to the dealer. Service was timely and my car showed up clean as a whistle. Not only was the weight comfortable but my service representative managed to save me some money on the oil change too.

Don't buy new vehicle here, outrageous upcharge and non-refundable $3,000.00 deposit required to order. Mercedes of Tampa Bay much better, and NO Upcharges and NO deposit required to order, and better price!! This is bad business practice here.

So clean and kindness but too arrogant about the lack of supply of vehicles.

WE ORDERED OUR CLA 23O AND ALTHOUGH A FEW FEATURES WE REALLY WANTED WE ARE COMPLETELY SATISFIED THUS FAR WITH IT. I TAKE FULL BLAME FOR NOT COMPLETELY ESURING WHAT WAS GIVEN ME ON THIS CUSTOM ORDER WAS COVERED. GETTING MANY EXTRAS ASX WE DID THIS AGAIN WAS MY FAULT. MY SALES PERSON ASHLEY TUCKER WAS JUST OUTSTANDING AND EVEN THOUGH IT TOOK A LONG TIME FOR OUR CAS TO ARRIVE SHE WAS ALWAYS RESPONSIVE IMMEDIATELY TO OUR CONCERNS. SHE AGAIN IS AN OUTSTANDING SALESPERSONS AND THERE IS NOTHING BAD I CAN SAY ABOUT HER AND WOULD RECOMMEND HER SERVICES TO ANYONE. THE ENTIRE FACILTY FROM THE BUILDING TO THE STAFF MAKES YOU WELCOMED AND WANT TO COME BACK AND SEND OTHERS. I WOULD HIGHY STATE IF YOU WANT A BENZ GO TO WESLEY CHAPEL MERCEDES BENZ OF WESLEY CHAPEL FLORIDA.

So clean and kindness!!!!!

Bianca was great to work with. She and the whole team went the extra mile to ensure we were happy with our used vehicle purchase. Thanks - we love our Armada!

Exceptional quality service. Very professional from start to end.

I highly recommend my Salesman, Claude Gourzong. He is top notch!! Wesley Chapel Mercedes-Benz is fortunate to have him on their team and I was fortunate to have him as my salesman.

THE COST FOR JUST USING A TOOL TOO REMOVE 4 LUGNUTS IS ABSOLUTLEY RIDICOULUS, A TIRE ROTATION WICH REQUIRES REMOVING ALL LUGNUTS AND IS 1/4 OF THE COST THEY CHARGED ME. TAKING ADVANTAGE OF A SITUATION IS BAD BUISNESS!

Helped me with exactly what I needed. Car was fixed soon as parts came in and service rep communicated throught every step of the process.

From my purchase to the maintenance up keep the dealership and staff our cordial and. Courteous. Outstanding Service. Highly recommend.

Prompt and accurate service. Service writer are very knowledgeable. We all our service done at the dealer.

Excellent experience, comfortable area to wait, kept informed by associate. Plan to use dealership again when my car comes due for maintenance . Excellent customer service

Smooth process! Very happy with our purchase and our salesman Vinnie was honest and very helpful.

Mauricio was fantastic, patient, and knowledgeable. I recommend him! Ana was also very knowledgeable and great to deal with in finance. Love my dealership 🥰

Check engine light is on made appointment brought sprinter in it sat for over a day had to come pick it up they had no time to check it

Was late for my appointment but they worked me in and completed needed servicing in good time. I really appreciate their professionalism and helpful attitude.

Brought my GLS450 for scheduled maintenance and the experience was easy and pleasant. Thanks for being there!

Took my Mercedes GLE in for routine scheduled 30,000 mile service. Appointment scheduling was easy. My car was done in about two hours; much earlier than I expected. Service advisor, Thomas, explained everything they checked and what condition everything was in, and even forecast an estimate of when additional maintenance work would be required.

They did a good job with the purchase of my Jeep. they made the process easy

Great service attendant Darrell who is exceptional and knows how to communicate with customers

Thomas Allen has been my service advisor for years! He?s great to work with and I totally trust him!

Excellent and thorough customer service. The service advisor assigned to me was so very, very thorough in going over what had been done and what was needed for my vehicle. She took her time and discussed everything with me. The service didn't take as long as initially thought and I was very pleased. Looking forward to a long lasting relationship with this service dealer.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

I took my car in for service and could not have been happier with the experience. The advisor was knowledgeable and upfront with the entire process. My loaner was ready and waiting. Seamless process.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do not expect the quality service normally associated with Mercedes, at this dealership. Ridiculous policies and procedures when it comes to receiving payment for a trade in (Don't expect to have ANY money owed to you the day of your trade in. Instead, they keep your money until they feel like sending it to you weeks later.) They took an easy trade transaction and made it a clinic in how NOT to treat your customers, especially when they want to purchase outright, without financing. Management is slow, lackadaisical, and truly do not care whether you purchase from them or not. This is the worst review I've ever given, and they earned every bit of it. Sell that Jaguar, because my business will be conducted elsewhere.

They take very Good care of their customers.

Great!! Mauricio was fantastic. Very good and patient in going over the car. Did not high pressure us, but informed us very well. Even Pedro in Finance was very good ? gracious, patient, very competent, and pleasant with no feeling of pressure to buy additional services. I would easily recommend this dealer, and especially these two gentlemen to any friend or family looking to purchase a MB.

Thomas Allen is my service advisor and he has done a great job for me so far. This was my 6th service between two vehicles over the years. The service department operates on a professional level.

When in for a tire change and a question on a warranty issue. The folks at Auto Nation took good care of me and got everything complete in a timely manor.

Claude Gourzong was really helpful in this shopping. He had a grate costumer service.

I don't like the way that they force you to buy "care" packages on used cars because it's the only way they "can make money on them"! I was told that they would repair things on a car that I was buying, but when I wouldn't buy it unless they removed the "care" packages, they refused to repair an issue because the multi-million dollar dealership was losing money to replace window tint. They screwed up my finance paperwork and I had to make a second trip to the dealership to resign all of the paperwork after 5 days of "owning" it and they ordered me a new license plate instead of renewing my old one. They are incompetent all around. The only helpful person works behind the scene and you will never have the fortunate pleasure of meeting her like I did.

They did everything promised! Happy customer here.

Surprised to hear that there was over $400 in labor to change out a water hose, and another $56 for shop supplies. Mercedes? has seen the last of me

Very helpful, friendly and attentive staff, straightforward and efficient in routine maintenance and checkups regarding mechanical issues.

Had my E-350 towed in for repairs, it would not start The part that was needed came in early so the repairs were completed earlier than expected and the repair cost was less than initially anticipated. Very happy with the service.

Excellent customer service at Mercedes Benz of Wesley Chapel. Responsive to my questions and repair was made in a timely manner.

Good service manger in place. That helps a lot

Service experience was excellent. Great Customer experience with Susan as my Service Manager. Cory, the one doing the work on the car, was excellent.

The best service they go above and beyond my son had issues with his car and, Wesley Chapel came through to get him situated.

The. Service was great from the moment I walked in the door. Three hours in and out and I had my beautiful Lexus.

I came in for my 9:40 on January 21st and the correct part was ordered (right runner lights) but the wrong part was sent. I had to reschedule on January 28th. Tom Allen explained the situation to me. Tom has always done a great job for me.

This was an easy transaction. A little long on the wait to sign the paperwork and the only thing was they didn't fill up the car before we left. Great sales person ( Vinny) was very helpful.

These are my first experiences in dealing with your dealership and I've worked in the car industry for over 8 years and I can tell you that Susan is a terrible advisor and I will never return to your dealership! She was extremely rude when I had entered, didn't listen to what I had to say and I had to repeat myself several times! I can't believe she is working at a Mercedes dealership! I've never in my life felt so demeaned and she made my fiance and I feel like we were so stupid and unworthy of owning a Mercedes!!!!! Also another issue because of your dealership. I had scheduled an appointment three weeks prior for another issue which was never written up and because Mark had said that since it was a technical issue and it wasn't doing it he couldn't do anything about it. While I was with him I had asked how much time I had left on the manufacturer's warranty and asked him to have an F&I manager reach out to discuss an extended warranty which has yet to happen. Fast forward to Nov 27th and I ended up speaking to Ana about the extended manufacturer's warranty and she found an issue that was caused again by your dealership that put that my 2018 Mercedes C300 had 233,000 miles instead of the 23,000 miles it actually had and because of so, I couldn't purchase the warranty and she stated she doubted Mercedes would let me purchase the warranty because of your dealership's incompetence and would reach out to me as soon as possible and discuss with Mercedes to see if I could extend the warranty because on the 28th my warranty would expire. I called her on Nov 30th and she said she would call me back in 2 days because it would take a couple more days. I've left two messages now and haven't heard anything since. I will also be calling Mercedes as well since obviously your dealership is incompetent to complete anything and hopefully I can get some answers from them!!! To add to it the fact that there was no issue found from the latest drop off and I'm still smelling the same smell of radiator fluid or some other sweet smell. They also stated that they would have my car for several days to try to find the issue and contacted me less than 24 hours later to tell me they couldn't duplicate. I wonder if it has anything to do with the fact that my car would be out of warranty and they thought they could get a hefty service bill out of me!!!!!. With the incompetence of your dealership I doubt it was even looked at!! I will also be posting my experience to all social media as well!!!

Terrible service dept. specifically Brian. Rude, arrogant. poor at returning text and or phone calls. scheduled an appointment 2 weeks in advance, was told it would be looked at the day i brought in. after 3 days sitting on lot was told if i was unhappy to come pick it up.

Don’t go here! Terrible customer service at service center even with brand new car and upgraded warranties. They won’t honor!!!! My car was towed here with a flat tire and they won’t give a loaner but won’t even look at my car for a week. This is just a flat tire!!!

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service. No follow up from service manager or GM after discussing the issue with them.

This is the second MB that I pursched from Wesley Chapel, and the first time that I had the pleasure of working with Bryan Fernandez for my service. Bryan is exactly what a service manager should be. He actually listens to your concerns and works to correct them. A great employee. Michael Reis

Happily satisfied with the Service and appreciate the time Service Advisor Thomas Allen take to build a trusty relationship with a customer of MBWC. Thank you to the great team !

The dealership offered a realistic no-haggle price for my 2019 Ram 1500 but the surprising trade-in value for my 2015 GMC made the deal. Ashley, Eddie and Sam made the entire sale seamless and professional. And when I forgot some important tools in my trade-in, Ashley made sure to secure them until I returned. A very good dealership experience.

Both sales people were excellent. Was a pleasant experience.

I had my vehicle in for Service B on July 20th. I also asked to have the right front vent serviced as it seems to be broken. When I picked the car up, not only was that vent not functional, but also the driver side vent was now broken. When I spoke to Marc about the problem, he said that the right side vent was ordered and should be in in a couple of days, and would order a second one as well. I waited about 2 weeks for him to call to no avail. I have called and asked why he hadn’t called and also that one other vent was now not functional as well. He told me he would call me back after verifying that the parts were in stock. I’m still waiting… I left 2 messages for him to call me. Again, no call back. I then tried to call to speak with the service manager, and was told that she was floating and wasn’t available, so I left a message to please call me. I have left 2 messages for her. NO CALLBACK! I am currently waiting on the phone for the operator at the dealership to answer the phone. I have been listening to the recording for over 20 minutes!!! NO ONE ANSWERS! I was trying to call the General Manager of the store. What on Earth is the problem at this store??? -A VERY UNHAPPY CUSTOMER

This was the second recall on my sprinter. Both times the work was managed by Daryl, this time it was scheduled for August 31. When I arrived Daryl told me that the schedule was flooded with Sprinters from companies but he would make sure that my vehicle would be conpleted on time. I told Daryl I did not need the vehicle and take his time. With all the other sprinters in for service mine was done on time Daryl is an great asset!

Bryan was extremely helpful and a pleasure to work with.

Service and Sales personnel

Tried to purchase a 2021 E53 AMG Coupe from MB Wesley Chapel, ordered and purchased it from another MB dealership. MB Wesley Chapel did service a warranty brake problem with excellent service. I would recommend Michelle Service Manager and Stephanie in the service dept.

Quick and timely.

The service that is given by Stephanie that is the reason I go to Wesley Chapel, she is caring and goes above and beyond

Service was performed expeditiously and professionally.

Bad experience no good deals and financial services are not good enough for you

The sales staff at MB-Wesley Chapel was very helpful. This was my first Mercedes-Benz and Omer Meral made the experience the best I'd had at an auto dealership in a long time.

Service department did a great job. We were in our RV and faulty wheel sensors caused us to break down. Mercedes-Benz of Wesley Chapel was great about working us in and getting us back on the road quickly.

In and out quickly and efficiently. Thomas took good care of me……..again.

I put in a request for a quote for my trade in on sunday of this week and by the time I had woken up the following day, I had an email from Skylar Kennedy with a quote. I followed up and she scheduled me in for the same day so we could discuss my options. Skylar was extremely on top of everything and has great customer service/people skills. The sales manager approached me shortly after I arrived and he was just as welcoming. I was in a tough situation with my trade in due to the existing loan and a co-signer was involved with my previous car. I told them exactly what I needed in order to make a deal happen (which was alot/very specific) and both Skylar and the sales manager did everything they could do get a deal that I was happy with. The next day I came in since I had arrived so late the day before, and I walked out with a 2021 MB A220 that day. I have never received such timely/smooth service at a car dealership before. I was extremely impressed with the whole experience. I highly recommend Mercedes-Benz of Wesley Chapel and I would ask for Skylar! Also, the finance manager Pedro was equally as great. He was very open with all the add-ons that were available and gave me a few options on what he believed was important to have.

My experience was very positive. This is my first Mercedes and I was worried about the maintenance. The service rep. Mark was very helpful, patient and pleasant. He answered all my questions and concerns. Thank you for a wonderful customer service.

My third service with Mercedes and always a great experience! Bryan Fernandez is always on the top of every aspect of the care of my car. He is the best! Wesley Chapel Mercedes-Benz rocks! Five stars service.

Susan is my Service Advisor and is always so nice and personable. Always enjoy dealing with her!

I always appreciate the awesome customer service I receive from my service agent, Susan Cardoso as well as the car maintenance.

I HAD FRONT BRAKE PADS AND ROTORS SERVICE. THEY DIDN'T FIND MY ONLINE CONFIRMATION, NOR DID I RECEIVE AND EMAIL. THEY ACCEPTED ME AS WALKIN AND PROVIDED EXCELLENT CUSTOMER SERVICE. DARRELL WAS MY SERVICE ADVISOR. THANKS!

This Mercedes Benz has the best maintenance and service!! I never feel surprised and our 2013 C class still rides as nice as ever!! Thomas Allen is the best at what he does, personable and knowledgeable!! Don’t hesitate, they are the best!!! Thank you, all!

Worst experience with dealer service in my life! Took my Mercedes in for service on June 3. Had an appointment, but the service advisor, Thomas Allen, was busy with another customer. I waited patiently as I was a few minutes early, Twenty minutes later he was still working with them on their lights and wiring. He returned to the building, walking right by me, ignoring me completely. He should have been aware of my appointment and at leasst acknowledged my presence. I asked the valet for another service rep. The first one he tried was busy, the second greeted me coldly and then notice that Thomas was back at his desk and sent me to him. It was now about 1/2 hour since my appointment. Thomas told me my car would be ready in two hours (B Service). I tole him I would pick it up the next morning. My wife brought me back around noon the next day, dropped me off and left. After some running around, the cashier found Mr. Allen who told me that the car was NOT ready! He told me I was number 3 in the queue. I asked for a loaner. He stated that a loaner was not available. I told him this was NOT ACCEPTABLE and had him get my car. He offered no apologies and no explanation of the extremely poor service. I brought my car home unserviced. I received a response to my review and was told the the General Manager at 813-200-7788. Spoke to someone who told me the General Manager would call me back. Two weeks later - no call back. It was also recommended in a review response that I should call Customer Relations. I did that and was told that they new nothing of this incident, but would call back. No call back from that one either. I previously gave Mercedes Benz of Wesley Chapel a 5 Star review and had been pleased with both the sales and service departments. I regret that I now have a very bad opinion of your dealership. At NO time did your dealership make me feel like a VIP as I have felt at all luxury car dealerships in the past.

Our Service Adviser (Susan) is the BEST. She takes time to listen and is patient with questions and situations. She always makes sure that I am well taken care of satisfied with the work and service.

Car was recalled they took care of it and gave me loaner. Suggest loaners have navigation turned on

Luis, our car salesperson, was an absolute pleasure to work with. Professional, knowledgeable and a great sense of humor.

Darrell the service advisor was great, car was ready when he said it would be.

Repair was completed ahead of the stated time when I arrived

My appointment was for 11 AM. I was on time. By evening no word so I called in. Got a message saying my car is next in line for the diagnostics. No update for several hours and finally late in the evening I was told that they want to keep the car overnight. Still no diagnostics done. By next day 11 AM still nothing was done - not even the diagnostics. Finally I was told they want to keep the car for two more days past the weekend. I refused and got the car back.

R/R brakes and shocks. Well done and needed. Costly but effective

I purchased my second Mercedes from the Wesley Chapel location. I was greeted by Remigio Romero-Cordero & immediately knew after chatting with him I was going to purchase my vehicle from him. He listened to my needs of keeping within budget, low mileage, leg room and trading in my vehicle. He walked me over to the perfect car, we test drove it and I knew that this was the perfect car. He patiently answered any questions, walked me through each process and took the time to help walk me through setting up features in my car and followed up with me a week after purchase to check on how I like the car. AMAZINGGG service!! Pedro Centeno was the service manager and thoroughly explained the benefits of available service plans. At first I was skeptical of purchasing a few but as he explained the benefits of the specific ones he suggested for my professional business and lifestyle I knew that I was in good hands with the recommendations. I highly recommend these two professionals at Mercedes-Benz of Wesley Chapel when buying your next car.

I took my Mercedes GLE 350 for a quick assessment of one of the tires that kept deflating. From the beginning, I felt the team at Mercedes was attentive and courteous. I didn?t have an appointment but they accommodated to help me out. They found my tire had a nail and needed to be replaced. The advisor assigned to me, Mark, was incredibly considerate, professional, and courteous! He went above and beyond to get the tire in as soon as possible and checked on me while I waited. In less than 24 hours, they identified the problem, got the parts needed in stock, and serviced my car. I was pleasantly surprised to get my SUV back so quickly! It was a huge relief. To put a cherry on top, the Mercedes Wesley Chapel team returned my car to me washed and cleaned without me asking for that. I highly recommend purchasing and servicing your vehicle at this dealership!

I was charged for repairs I didn't need. Thousands of dollars to fix a bad electrical connection on a harness. I asked for my money back on the difference and they simply defaulted to arguing that it was a different problem, even though it was only a few miles later that the exact same problem happened and the exact same problem codes came up on the scan. Service advisors are very poor. I asked that the harness be checked before they charged me for the new parts the first time around, which ended up not being needed, but the advisor never replied e and instead just did the work.

I relocated to Florida from Atlanta and purchased another MB in October from a dealership in Atlanta and needed to find a dealership near me. I made an appointment for my B Service and was assigned to Thomas, as my service rep. He took the time to show me several nice features in my car that I wasn't aware of. He was pleasant, funny and well informed. Because of Thomas I will be returning for all of my vehicle needs. He is awesome!!

Availability of loaners is limited. My personal opinion, overall service is better at MB of Tampa Bay.

Loved the time I spent here. The associates were lovely to work with and service was quick.

Marc Scotch was amazing with getting my c300 into and out of service quickly! Awesome with diagnosis and correction... much appreciated

I purchased a used Hyundai Azera the salesman Howard dropped the ball a few times but Jonathan in service picked it up and ran into end zone Thank you very much Jonathan

Darryl is the man. Does an amazing job of helping you get your car serviced in the best manner possible.

Ray was the best sales man we have ever purchased from! Highly recommend Ray and the Wesley Chapel crew!

Everyone was wonderful there! This is our second car from them and it was a great experience. Kudos to Amanda and Pedro for making it a great experience.

Yes everyone there is wonderful. Amanda and Pedro were super. Great experience. This was our second car that we purchased there within a month.

Our Airstream Atlas would not start. We got an error message indicating the SRS had malfunctioned. We called Mercedes and they towed it in. We told the service advisor that if the Mercedes battery were low, it should be able to be assisted by the house batteries. She said no and said a mechanic agreed. Apparently this is a function added by Airstream. Also, checking and adjusting tire pressure on the inner dual rear wheels is next to impossible. Apparently your dealership agrees since they said there would be a charge to check the pressure.

Very nice experience, everyone was very nice and concerned about my experience.

The attention to customer service and great communication. My representative Marc was very helpful and kept me informed.

Courteous, prompt, honest service. Sure enjoyed driving the loaner!!

Imagine my suprise when my bill was $200 dollars more the was quoted !

Very friendly and knowledgeable staff, especially Bryan in service

A wonderful and rewarding experience at Wesley Chapel Mercedes Benz. My wife and I have been looking for a luxury SUV with the latest safety features. Sales Professional Claude Gourzong didn’t have the vehicle we were looking for at his dealership. However, within 24 hours, he located a GLE 350 SUV, with all the latest features, at another dealership. We received a fair trade-in value for our car and a great price on our beautiful new Mercedes Benz. Everyone at the dealership was very professional and treated us with the utmost respect and friendliness. Our new Mercedes Benz GLE350 is an amazing vehicle and we are very pleased with the car buying experience and highly recommend Wesley Chapel Mercedes Benz.

I had a major recall for my Sprinter. The Mercedes dealer in Wesley Chapel (near Tampa) was very good. I live about an hour away and didn't have a ride home, they loaned me a new Mercedes as a loaner while the Sprinter was taken care of. Very efficient and caring. Service was very good, on my drive home it performed just fine. Next stop is Maine!

Outstanding service. The service advisor schedule and repaired my vehicle within a few hours the same day.

I visited this dealership just was and was there to fix a recalled issue. What I really enjoyed there was the compliments/snacks that they have for everyone. Their WiFi service was very dependable. While waiting for my car I was actually working. I was so comfortable there I never imagined I had been there for over two hours. Will be going back there for my car needs:)

Service Rep was very helpful. I'll continue to frequent this dealer.

Great, the salesman is very professional, thank you

Thomas is ALWAYS amazing. He so personable and more impressive is I completely trust him to make the necessary repairs without ever feeling like I?m being taken advantage of.

Awesome dealership- awesome salesman Howard Hopkins. Bought a 2012 Buick Enclave and this dealership went way over what we expected to prepare this used car for us. If we ever need another vehicle we will return to Mercedes-Benz of Wesley Chapel AND will for sure will recommend. 5 stars in my book!!

Excellent Auto Sales/Product Knowledge Representitive

Great experience at this Mercedes Benz Dealer. Satisaction of a wonderful Service is a Plus. Special thanks to my Service Advisor Thomas Allen.

Dealership had signs about wearing masks. All but one service representatives had a mask at all the times. Mine did not. When I first met him at his desk he had it hanging from his right ear. When he came to talk to me or others in the waiting area he did not wear it. Although the signs request that masks be worn nobody enforced it as severe people in eating are did not wear them although they had them in their hands.

Upon entering dealership I wasn?t greeted and when I approached a service advisor for help she shrugged me off. I had previously spoken to Billie Jean and she was amazing. Thomas was great. But no I would not recommend this dealer. I have been a long time Mercedes owner and drive to Tampa for better service. I will return to Thomas since it is more convenient.